CONTACTS 

SUBJECTS
C17 Technical Support Configure HP Pavilion Elite HPE 490t Windows X

2403 -
2403 -    ..
2404 - Summary/Objective
2405 -
240501 - Follow up ref SDS 18 0000. ref SDS 16 0000.
240502 -
240503 -
240504 -
240505 -
240507 -  ..
2406 -
2407 -
2408 - Background
2409 -
240901 - Background is reported on 101019 0846. ref SDS 12 M75I
240902 -
240903 - On 101020 0847 HP called and advised that due to delays by Wells Fargo
240904 - approving gift certificate transaction to purchase HP computer, HP
240905 - canceled the transaction, so it had to be ordered again. ref SDS 13
240906 - 8F9G  Later received 3 letters from HP advising that 3 gift
240907 - certificates were being processed. ref SDS 13 VF3N  Late in the
240908 - evening received 1st of the 3 e-Gift certificates. ref SDS 13 05CE
240910 -  ..
240911 - On 101021 0557 received remaining 2 gift certificates needed to
240912 - finalize the transaction buying c17 from HP. ref SDS 15 NX9O
240914 -  ..
240915 - On 101021 0900 received call to finalize order for c17 purchased from
240916 - HP using e-Gift certificates purchased yesterday and paid balance with
240917 - Visa Debit card. ref SDS 17 NX9O  Letter from HP confirms order has
240918 - been accepted. ref SDS 17 FA3K  Kristin called again to advise that HP
240919 - has reduced the cost of the order by $150 for a coupon. ref SDS 17
240920 - YQ7G  Received letter from Kristin confirming additional $150 credit,
240921 - listing product specification details of the order, ref SDS 17 PQ9R,
240922 - and confirming final charges. ref SDS 17 643S  Received another letter
240923 - from HP confirming Kristin's confirmation that HP is processing the
240924 - order, ref SDS 17 346Q, and again listing the product specifications.
240925 - ref SDS 17 SK3W
240927 -  ..
240928 - On 101026 1103 letter to Kristin asks HP Sales Department to
240929 - facilitate communication with Technical Support in order to expedite
240930 - configuring c17 and avoid problems that occurred with c16. ref SDS 18
240931 - 765V
240932 -
240933 -
240934 -
240936 -  ..
2410 -
2411 -
2412 - Progress
2413 -
241301 - Received letter from Kristin at HP Sales saying...
241302 -
241303 -    1.  Subject: RE: Technical Assistance Department HP Order H114355414
241304 -        Date: Wed, 27 Oct 2010 13:43:13 +0000
241311 -         ..
241312 -    2.  Thank you for the note!  How funny.... two Kristins and funny
241313 -        that we are both IN too. [...responding to the letter sent
241314 -        yesterday on 101026 1102. ref SDS 18 756N...]
241316 -         ..
241317 -    3.  I wish I could directly help you with the Windows7 XP-Mode, but
241318 -        I don't have more information than what I already sent you.
241319 -        ...[on 101018 0817 received letter from Kristin saying Windows
241320 -        XP can be installed on HP Pavilion Elite HPE 490t computers.
241321 -        ref SDS 11 4R60...]  Our technical support number is
241322 -        800-474-6836.  I think that would be the best place to start.
241323 -        ...[responding and refusing to facilitate communication with HP
241324 -        Technical Support on configuring c17 that avoids difficulties
241325 -        working with Technical Support previously configuring c16 last
241326 -        year, reported in the record on 101026 1102. ref SDS 18
241327 -        766Q...]
241329 -         ..
241330 -    4.  Have a wonderful day!
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