CONTACTS
0201 - Fry's Electronics Store #24
020101 - Mr. Ryan Duldulao
020102 - Service Technician
020104 - Service Department
SUBJECTS
C17 Deliver Fry's Invoice 6210083 $238 SRO 00001254006-24 Configure
3203 -
3203 - ..
3204 - Summary/Objective
3205 -
320501 - Follow up ref SDS 28 0000. ..
3206 -
3207 -
3208 - Background
3209 -
320901 - Background is reported on 101019 0846. ref SDS 18 M75I
320903 - ..
320904 - On 101021 0900 received letter from Kristin confirming order and
320905 - listing product specification details of the order, ref SDS 22 PQ9R,
320907 - ..
320908 - On 101026 1102 letter to HP requests assist facilitting communication
320909 - with Technical Support Department on configuring c17, when it arrives
320910 - in another few days. ref SDS 23 756N
320912 - ..
320913 - On 101104 1049 letter to HP again requests help communicating with
320914 - Technical Support on configuring c17. ref SDS 27 WV5O
320915 -
320917 - ..
3210 -
3211 -
3212 - Progress
3213 -
321301 - Work Plan Configure C17
321302 -
321303 - Follow up ref SDS 28 NX9O, ref SDS 30 NX9O, and for configuration according to work
321307 - plan on 101104 2024. ref SDS 28 NX9O
321309 - ..
321310 - Ryan will use experience configuring c16, reported in case study on
321311 - 090715 2123, ref SDS 10 PX6N, to guide setup and configuration on c17.
321313 - ..
321314 - He is concerned about getting software drivers for Sata hard disk
321315 - technology, which is required for c17, as ordered on 101021 0953 see
321316 - item #4. ref SDS 22 635Y
321318 - ..
321319 - Ryan prepared an estimate of cost.
321321 - ..
321322 - Total cost to perform scope of work on c17, similar to c16 is $238.94
321324 - ..
321325 - Took the invoice to the Fry's check out counter and paid for the
321326 - service on....
321327 -
321328 - 1. Fry's Electronics
321329 - Store #24
321330 - Register................. Jessica L Arriaga
321331 - 1695 Willow Pass Road 134646
321332 - Concord CA 94520 BEAR: E80923
321333 - 925 852 0300
321337 - ..
321339 - Date.................................... Nov 6, 2010 140052
321340 - Merchant................................ 172188025990
321343 - Sale.................................... $238.94
321344 - Sale.................................... 454213 07020832
321346 - ..
321347 - 3. Item
321348 - 2083519
321349 - Install Windows 1 99.00
321350 - Installation of Windows XP DN4
321351 - operating system ASC 107360
321352 - or MAC oper system
321354 - ..
321355 - 4. 6075268
321356 - Install Windows 1 99.00
321357 - Complete install of DN4
321358 - Windows 7 OS ASC 107360
321359 - MAC oper system
321360 - Labor only in-store
321361 - customer owned PC
321363 - ..
321364 - 5. 2836894
321365 - Data Deletion 1 39.95
321366 - Data deletion & reformat DN4
321367 - Customers hard drive ASC 107360
321368 - MAC oper system
321369 - Does not include software
321370 - restore
321372 - ..
321373 - Subtotal................................. $238.94
321374 - Sales tax @ 9.25%........................
321375 - Total Due................................ $238.94
321377 - ..
321380 - ..
321381 - Total Tender............................. $238.94
321383 - ..
321384 - Change Due............................... 0.00
321386 - ..
321387 - We value your feedback.
321389 - ..
321390 - If you have any comments or concerns about your purchase today,
321391 - please email us at the email address below...
321392 -
321393 - customerrelations@i.frys.com
321395 - ..
321396 - Please include your name, phone number, email address, invoice
321397 - number, store number, and a brief description of your comment
321398 - or concern and you will contacted by one of our management
321399 - team within 24 hours.
321401 - ..
321402 - After paying for the service, returned to the Service Department and
321403 - met with Ryan.
321405 - ..
321406 - Filled out a form, as was done to configure c16, reported on 090702
321407 - 1828. ref SDS 6 NO5G
321408 -
321409 - Fry's Electronics Service Department
321410 -
321411 - Concord Store 24
321412 - 1695 Willow Pass Road
321413 - Concord CA 94520
321415 - ..
321416 - To help us serve you better, please fill out this section
321417 - below. This informatio is for Fry's Electronics internal use
321418 - only.
321419 -
321420 - "Thank you!" for choosing Fry's Electronics!
321422 - ..
321423 - Date:.................................. 101106
321424 - Have you previously had this item
321425 - in for service......................... No
321427 - ..
321428 - Your Name (Customer Company).....
321432 - ..
321433 - Street Address:..................
321437 -
321438 - If your unit has a password,
321439 - please write it.................
321443 - ..
321444 - Email address...................
321448 - ..
321449 - Item Type............................. Desktop 6 core
321451 - ..
321452 - Manufacturer.......................... HP Pavillion Elite HPE 490t
321454 - ..
321455 - Any After-Market Upgrades............. No
321457 - ..
321458 - Please describe the problem your
321459 - item is having..................
321460 -
321461 - Configure new HP desktop computer, identified as c17,
321462 - according to partitioning on c16, which Fry's configured
321463 - on 090715 1651, ref SDS 9 EF4H, and further as set out
321464 - in the "Work Plan" in SDS record dated, 101104 2024,
321465 - ref SDS 28 NX9O, and discussed today with Ryan.
321467 - ..
321468 - User name:
321472 - ..
321473 - Network Domain name.............. RW
321475 - ..
321476 - Fry's Electronics offers several special services, please
321477 - take a moment review them. Some additional charges may
321478 - apply. Ask the Service Technician for details about these
321479 - offers and our Fry's Credit Card.
321481 - ..
321482 - System Optimization
321483 - Add a DVD +/- RW Drive
321484 - Virus and Spyware Scan
321485 - System Data Backup
321486 - System Cleaning/PM
321487 - Memory Upgrade
321489 - ..
321490 - Some problems and service will require a System Diagnostic,
321491 - which is done at an additonal charge and is not covered by
321492 - manufacturer's warranties and/or Performance Service
321493 - Contracts. Diagnostic charges are non-refundable and are due
321494 - prior to work beginning. software problems (ex.
321495 - viruses,spyware, or data corruption) are not covered by
321496 - manufacturer's warranties or Fry's Performance Service
321497 - Contracts. See Performance Service Contracts for conditions &
321498 - restrictions that apply.
321499 -
321501 - ..
321502 - Ryan then prepared an SRO...
321503 -
321504 - Fry's
321505 - Service Request Order...............SRO...... 00001254006-24 ..
321519 - Service Information
321520 - Checked in by................................ Ryan Duldulao
321521 - PSC Invoice #
321522 - Time checked in.............................. 101105 150536
321523 -
321524 - Time checked in correlates with invoice, above.
321525 - ref SDS 0 ET5Q
321527 - ..
321528 - PMT Number................................... 8045269
321529 - OS type...................................... Windows 7
321531 - ..
321532 - Warranty 30-day Fry's Service
321533 - PLU #........................................ 0
321534 - Warranty Manufacturer's Parts
321535 - Cosmetic Damage.............................. No
321537 - ..
321538 - Product Type................... HP Desktop
321539 - Manufacturer................... HP
321540 - Model #........................ HPE 490t Pavilion Elite
321542 - CPU TypeSpeed.................. Core 6 3.2 GHz
321544 - ..
321545 - 7. Serial # encs in "Z" not "2"
321547 - ..
3216 -
3217 -
3218 - 1956
3219 -
321901 - Called Ryan at Fry's. He will change the work order to correct the
321902 - serial number.
321904 - ..
321905 - He has already started setting up Windows XP on i: drive, per work
321906 - order, above, ref SDS 0 NP62, and this went a lot easier than c16 last
321907 - year.
321909 - ..
321910 - Ryan reported no problems configuring Sata hard drives installed on
321911 - c17, shown in item #4 of HP order on 101021 0953. ref SDS 22 635Y He
321912 - said device drivers were already installed. Sounded like Sata device
321913 - drivers are either part of the BIOS on c17, or come pre-installed on
321914 - the hard drives or possibly the Raid controller. Device drivers for
321915 - Sata hard drives were requested in the letter to HP on 101026 1102,
321916 - ref SDS 23 766Y, citing experience configuring c16, an HP HDX 19t
321917 - notebook, reported on 090710 1719. ref SDS 8 R54P
321918 -
321919 - [...below, Ryan has completed installing Windows XP, and
321920 - starting to configure Windows 7 32-bit on j: drive.
321921 - ref SDS 0 UC5E
321923 - ..
321924 - [On 101107 1340 Ryan confirmed that XP installed on c17 in
321925 - less than an hour, rather than 2 weeks, and without
321926 - connecting external CD drive to install device drivers for
321927 - Sata disks, as required for c16 last year. ref SDS 31 I351
321929 - ..
321930 - [On 101107 1340 Ryan reported problems finding device
321931 - drivers for Windows XP Pro SP2 32-bit operating system on
321932 - c17. ref SDS 31 NX9O
321934 - ..
321935 - Fry's Service Request Order continued...
321936 -
321937 - Fry's Performance Service Contract
321938 - Cosmetic Damage.................... No
321939 - Non-Warranty Billible.............. Yes
321940 - Date Closed
321941 - Product Invoice Attached #......... n/a
321943 - ..
321944 - Performance Service Contract Loaner Information
321946 - ..
321947 - Problem Description or Service Request
321949 - ..
321950 - Customer States Per Petrus, configure HP according to
321951 - partitioning on C15 install Windows XP as primary OS and W7 as
321952 - dual boot seconearey all as shown on C15 SDS record dated
321953 - 090702 1828.
321955 - ..
321956 - Customer was informed that service fees for work performed are
321957 - nonrefundable RW (initials)
321958 - --------
321959 - ========Note Entered at 101106 150541==========
321961 - ..
321962 - Problem Resolution or Service Completion
321964 - ..
321965 - Service Charges
321967 - ..
321968 - Customer Authorization for Service
321970 - ..
321971 - I agree to the estimated charges and understand the
321972 - diagnostic fees are non-refundable
321974 - ..
321975 - Signature
321976 -
321979 - ..
321980 - Disclaimer
321982 - ..
321983 - Do you have a current backup of
321984 - your operting system software
321985 - on your hard drive?........................... Yes
321987 - ..
321988 - Do you have copies of your operating
321989 - system software and any additional
321990 - programs that may be installed
321991 - on your hard drive............................ Yes
321993 - ..
321994 - Would like Fry's to provide you with
321995 - a backup copy for your hard
321996 - drive......................................... No
321997 -
321998 -
322000 - ..
3221 -
3222 -
3223 - 2008
3224 -
322401 - Called Ryan.
322402 -
322403 - He has completed installing Windows XP on c17, and is getting ready
322404 - to run setup for Windows 7 32-bit on j: drive.
322406 - ..
322407 - Ryan feels he might get the work completed tomorrow afternoon.
322409 - ..
322410 - He is very pleased that using experience on c16, setup for c17 has
322411 - gone 1000% faster than on c16.
322412 -
322413 - [On 101107 1340 Ryan reported problems findig device
322414 - drivers for Windows XP Pro SP2 32-bit operating system on
322415 - c17. ref SDS 31 NX9O
322416 -
322417 -
322418 -
322419 -
322420 -
322421 -
322422 -
322423 -
322424 -
322425 -
322426 -
3225 -
Distribution. . . . See "CONTACTS"