Welch Company
San Francisco, CA


S U M M A R Y


DIARY: November 22, 2010 09:12 PM Monday; Rod Welch

HP notify correct problems with order H114355414 c17.

1...Summary/Objective


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CONTACTS 

SUBJECTS
C17 Purchase Ship 101026 HP Order H114355414 Pavilion Elite HPE 490t

3103 -
3103 -    ..
3104 - Summary/Objective
3105 -
310501 - Follow up ref SDS 6 0000, ref SDS 5 0000.
310502 -
310503 -
310505 -  ..
3106 -
3107 -
3108 - Progress
3109 -
310901 - Letter to Kristin at HP says...
310902 -
310903 -    1.  Subject: HP Order H114355414 Pending Issues
310904 -        Date: Mon, 22 Nov 2010 18:32:12 -0800
310911 -         ..
310912 -    2.  Hope your getting ready for a wonderful holiday season.
310914 -         ..
310915 -    3.  I received subject order on 101105 (Nov 5th), and took it to
310916 -        Fry's for configuration. [...as planned in placing the order
310917 -        with Kristin at HP on 101018 0817. ref SDS 1 FA8F...]
310919 -         ..
310920 -    4.  Fry's reported 2 problems...
310922 -             ..
310923 -        1.  Bluetooth specified for this order in HP's configuration...
310924 -
310925 -                   Premium Wireless-N LAN card and Bluetooth(R)
310926 -
310927 -            ...was omitted from my computer.  Please note this was
310928 -            included in the order listed in your letter on 101021 (see
310929 -            item #10). ref SDS 2 635Y
310931 -             ..
310932 -            Fry's report indicates their research found HP installed
310933 -            the wrong wireless LAN card, reported on 101115 (Nov 15th).
310934 -            ref SDS 6 TA8K
310936 -             ..
310937 -        2.  Fry's could not find an XP device driver for NVIDIA
310938 -            graphics card. ref SDS 6 NX9O
310940 -             ..
310941 -            Called HP Technical Support and could not get assistance.
310942 -            ...[to implement HP's notice that customers can run XP on
310943 -            the Pavilion Elite HPE 490t desktop computer, reported on
310944 -            101018 0817. ref SDS 1 FA8F...]
310946 -             ..
310947 -            Additionally...
310949 -             ..
310950 -        3.  HP forgot to include the Windows 7 CD for configuring the
310951 -            computer [...shown in Packing List for c17 received from HP
310952 -            factory on 101105 1141. ref SDS 5 Q36X...]  Fry's had one
310953 -            in their lab; however, I need a Windows 7 CD for the
310954 -            product key listed on the computer [...discussed with
310955 -            Kristin on 101018 0817. ref SDS 1 4S6K...]  If we can
310956 -            download the code from HP, that will be satisfactory.  We
310957 -            need the installation code to modify configuration.
310958 -            Periodically, the OS gets sluggish and has to be
310959 -            re-installed.
310960 -
310961 -                [On 101213 0717 explain details of problem to solve,
310962 -                and efforts tried so far unsuccessfully. ref SDS 7 ZS8L
310964 -                 ..
310965 -                [On 101215 1443 discussed with HP case manager, Tony,
310966 -                toward getting assistance on w7 at HP, ref SDS 8 TF6O,
310967 -                under case # 7501750039. ref SDS 8 N640
310969 -                 ..
310970 -                [On 101220 1555 Tony has notified HP Technical Support
310971 -                for assistance requested by the customer, and has not
310972 -                received a response; he is following up to obtain
310973 -                required help. ref SDS 9 GN8M
310975 -             ..
310976 -        4.  The letter on 101104, notified HP that we received a flash
310977 -            memory card rather than an 8GB USB flash drive, as ordered.
310978 -            ref SDS 4 WW4W  You transferred my call on 101027, and the
310979 -            person who answered said they would call back, but has not
310980 -            done so. ref SDS 3 9F32  Therefore, this correction is
310981 -            still pending.
310983 -         ..
310984 -    5.  Please let me know progress on these issues.
310985 -
310991 -
310992 -
310993 -
310994 -
310995 -
310996 -
310997 -
310998 -
3110 -