Welch Company
San Francisco, CA
S U M M A R Y
DIARY: November 22, 2010 09:12 PM Monday;
Rod Welch
HP notify correct problems with order H114355414 c17.
1...Summary/Objective
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CONTACTS
SUBJECTS
C17 Purchase Ship 101026 HP Order H114355414 Pavilion Elite HPE 490t
3103 -
3103 - ..
3104 - Summary/Objective
3105 -
310501 - Follow up ref SDS 6 0000, ref SDS 5 0000.
310502 -
310503 -
310505 - ..
3106 -
3107 -
3108 - Progress
3109 -
310901 - Letter to Kristin at HP says...
310902 -
310903 - 1. Subject: HP Order H114355414 Pending Issues
310904 - Date: Mon, 22 Nov 2010 18:32:12 -0800
310911 - ..
310912 - 2. Hope your getting ready for a wonderful holiday season.
310914 - ..
310915 - 3. I received subject order on 101105 (Nov 5th), and took it to
310916 - Fry's for configuration. [...as planned in placing the order
310917 - with Kristin at HP on 101018 0817. ref SDS 1 FA8F...]
310919 - ..
310920 - 4. Fry's reported 2 problems...
310922 - ..
310923 - 1. Bluetooth specified for this order in HP's configuration...
310924 -
310925 - Premium Wireless-N LAN card and Bluetooth(R)
310926 -
310927 - ...was omitted from my computer. Please note this was
310928 - included in the order listed in your letter on 101021 (see
310929 - item #10). ref SDS 2 635Y
310931 - ..
310932 - Fry's report indicates their research found HP installed
310933 - the wrong wireless LAN card, reported on 101115 (Nov 15th).
310934 - ref SDS 6 TA8K
310936 - ..
310937 - 2. Fry's could not find an XP device driver for NVIDIA
310938 - graphics card. ref SDS 6 NX9O
310940 - ..
310941 - Called HP Technical Support and could not get assistance.
310942 - ...[to implement HP's notice that customers can run XP on
310943 - the Pavilion Elite HPE 490t desktop computer, reported on
310944 - 101018 0817. ref SDS 1 FA8F...]
310946 - ..
310947 - Additionally...
310949 - ..
310950 - 3. HP forgot to include the Windows 7 CD for configuring the
310951 - computer [...shown in Packing List for c17 received from HP
310952 - factory on 101105 1141. ref SDS 5 Q36X...] Fry's had one
310953 - in their lab; however, I need a Windows 7 CD for the
310954 - product key listed on the computer [...discussed with
310955 - Kristin on 101018 0817. ref SDS 1 4S6K...] If we can
310956 - download the code from HP, that will be satisfactory. We
310957 - need the installation code to modify configuration.
310958 - Periodically, the OS gets sluggish and has to be
310959 - re-installed.
310960 -
310961 - [On 101213 0717 explain details of problem to solve,
310962 - and efforts tried so far unsuccessfully. ref SDS 7 ZS8L
310964 - ..
310965 - [On 101215 1443 discussed with HP case manager, Tony,
310966 - toward getting assistance on w7 at HP, ref SDS 8 TF6O,
310967 - under case # 7501750039. ref SDS 8 N640
310969 - ..
310970 - [On 101220 1555 Tony has notified HP Technical Support
310971 - for assistance requested by the customer, and has not
310972 - received a response; he is following up to obtain
310973 - required help. ref SDS 9 GN8M
310975 - ..
310976 - 4. The letter on 101104, notified HP that we received a flash
310977 - memory card rather than an 8GB USB flash drive, as ordered.
310978 - ref SDS 4 WW4W You transferred my call on 101027, and the
310979 - person who answered said they would call back, but has not
310980 - done so. ref SDS 3 9F32 Therefore, this correction is
310981 - still pending.
310983 - ..
310984 - 5. Please let me know progress on these issues.
310985 -
310991 -
310992 -
310993 -
310994 -
310995 -
310996 -
310997 -
310998 -
3110 -