CONTACTS 

SUBJECTS
Personal Computer Procurement PC Desktop Intel 64-bit 6 Core Micropr

1403 -
1403 -    ..
1404 - Summary/Objective
1405 -
140501 - Follow up ref SDS 7 0000.
140502 -
140503 - Procurement of c17 to replace c14 for the desktop primary workstation
140504 - in the computer room. ref SDS 0 M75I  Would like to get HP 6-core cpu,
140505 - but need verification it will run Windows XP 32-bit, as we are doing
140506 - with HP HDX 18t quad core. ref SDS 0 V292
140507 -
140508 -
140510 -  ..
1406 -
1407 -
1408 - Progress
1409 -
140901 - On 101016 planning to replace c14 Dell desktop computer with upgrade
140902 - for the SDS Medit Java project, and to use the Vizio television for
140903 - the monitor, ref SDS 7 XP8F, which is task 5 in the work plan on
140904 - 101010 1826. ref SDS 6 3I4K
140906 -  ..
140907 - Therefore this procurement will only be for the computer box, and not
140908 - a monitor.  We don't need a keyboard and mouse, but marketing
140909 - standards force customers to buy components not needed.
140910 -
140911 -            [On 101018 0817 added monitor to the order so can watch
140912 -            television and work at the same time in the computer room.
140913 -            ref SDS 8 SK3S
140915 -             ..
140916 -            [On 101019 0846 notified HP to eliminate computer monitor,
140917 -            because buying another television is cheaper and works
140918 -            better. ref SDS 9 WA4W
140920 -  ..
140921 - C16 was purchased from HP on 090623 1648. ref SDS 3 WW9N
140923 -  ..
140924 - Research on the Internet finds....
140926 -  ..
140927 - HP 64-bit desktop with Intel 6-core processor...
140928 -
140929 -            HP Pavilion Elite HPE-490t series
140930 -            Intel(R) Core(TM) i7-970 six-core [3.2GHz, 1.5MB L2 + 12MB shared L3 cache]
140931 -            12GB DDR3-1066MHz SDRAM [6 DIMMs]
140932 -            2TB RAID 0 (2 x 1TB SATA HDDs) - performance
140933 -
140934 -              http://www.shopping.hp.com/series/category/desktops/HPE490t_series/3/computer_store?jumpid=in_r329_personalization/browse1/SDP_SDP?&aoid=35252
140936 -             ..
140937 -            Two-year warranty and support...
140938 -            This series comes with a two-year limited warranty for
140939 -            parts and labor with HP House Call, including two years of
140940 -            toll-free support, 24 x 7, via on-line chat or e-mail1.
140942 -             ..
140943 -            Base price............................... $1,849.99
140945 -  ..
140946 - System scope and capabilities presented below. ref SDS 0 HH4I
140948 -  ..
140949 - Omit monitor, because this system will use the Vizio 32" television
140950 - moved into the computer room yesterday on 101016 0712. ref SDS 7 0001
140951 -
140952 -            [On 101018 0817 added monitor to the order so can watch
140953 -            television and work at the same time in the computer room.
140954 -            ref SDS 8 SK3S
140956 -             ..
140957 -            [On 101019 0846 notified HP to eliminate computer monitor,
140958 -            because buying another television is cheaper and works
140959 -            better. ref SDS 9 PG6H
140961 -  ..
140962 - Also planned to get high speed wireless router, if performance is
140963 - comparable to existing Netgear cable router.  This would eliminate a
140964 - lot of wires.
140966 -  ..
140967 - HP wants $160 for a high speed wireless router.  Research indicates
140968 - the same thing can be bought for about $100, so will defer in this
140969 - order.  Need to consult with Morris anyway on this issue.
140970 -
140971 -            [On 101019 0950 ordered high speed wireless router from
140972 -            Comcast at no charge. ref SDS 10 W45N
140973 -
140975 -  ..
1410 -
1411 -
1412 - 1042
1413 -
141301 - Telephone numbers for HP listed in prior order on 090623 1648.
141302 - ref SDS 3 WW9N
141304 -                      ..
141305 -                     888 999 4747
141306 -                     888-222-0029
141308 -  ..
141309 - Talked to Kyle.
141311 -  ..
141312 - Ordered system after developing the scope going through HP's online
141313 - configuration scheme.
141315 -  ..
141316 - Kyle came up with a price....
141317 -
141318 -                                         2,869.20
141319 -                                           250.59
141320 -
141321 -          Total tax included........... $3,119.79
141323 -  ..
141324 - Asked Kyle to send a letter confirming scope of the order.
141326 -  ..
141327 - Kyle said HP's CEO won't let the sales staff send a letter to
141328 - customers confirming the scope of orders until after payment is made,
141329 - and the order is finalized.  She said after HP gets payment, then the
141330 - customer gets a letter listing the scope of what was purchased.  Kyle
141331 - emphasized that HP's CEO refuses to correct mistakes that are common
141332 - in verbal communcications due to paraphrasing, distraction, and
141333 - complicated dialog about precise and unfamiliar matters.
141334 -
141335 -            [On 101018 0817 received written confirmation of proposed
141336 -            sales order from Kristin at HP Sales Department.
141337 -            ref SDS 8 KR6S
141339 -  ..
141340 - Asked how HP avoids mistakes in verbal communications placing
141341 - complicated orders, like this one for c17?
141343 -  ..
141344 - Kyle advised that HP has a "zero tolerance" for mistakes, so customers
141345 - don't have to worry.  Sales agents carefully write everything down to
141346 - make sure there are no mistakes.
141348 -  ..
141349 - What if the sales agent makes a mistake writing things down?  Wouldn't
141350 - it help to get the record of what the sales agent writes to align with
141351 - what the customer writes down, and intends for the order?
141353 -  ..
141354 - Kyle said HP sales agents are very well trained and customer oriented
141355 - so there's nothing to worry about.
141357 -  ..
141358 - Kyle explained the list of components she feels has been agreed upon.
141359 - It sounded correct, but cannot be certain without getting a written
141360 - list.  Kyle apologized for HP's policy to confirm orders only after
141361 - payment is received.
141363 -  ..
141364 - Asked about.....
141365 -
141366 -        1.  Windows XP on 6-core Intel processor, to dual boot with
141367 -            Windows 7 64-bit OS; will it work like installing XP on
141368 -            c16, HP's 4-core HDX 18t notebook computer purchased on
141369 -            090623 1648? ref SDS 3 OE4J
141371 -  ..
141372 - Kyle did research in her office and was told that Windows XP will not
141373 - run on the Intel 6 core processor being considered today, per above.
141374 - ref SDS 0 VL7F
141376 -  ..
141377 - Kyle explained her HP customers are not talking about Knowlege
141378 - Mangement.  Sales meetings at HP focus on people buying computers for
141379 - entertainment.  The latest fashion is playing games and live
141380 - television on the computer watching movies, listening to music and
141381 - managing picture albums.  HP has optimized graphics and sound system
141382 - on HP Pavilion Elite HPE 490t to provide a satisfying experience
141383 - playing games, and to help people get pictures from cell phones on the
141384 - computer.  This aligns with Morris' report that manufacturers cannot
141385 - sell computers to save lives, time, and money.  People will only buy
141386 - computers to play games, reported on 951228 0732. ref SDS 1 3883
141387 - Intel developed marketing plans for mass market appeal based on
141388 - selling computers for games, reported on 970603 1000, ref SDS 2 4486
141390 -  ..
141391 - Kyle's understanding of HP's marketing strategy aligns with the HP
141392 - website that describes the HP Pavilion Elite HPE 490t computer series
141393 - as...
141394 -
141395 -        Power and expandability
141396 -
141397 -        Designed for graphics, music, and high-def movies, this
141398 -        entertainment hub is ready for your most challenging
141399 -        multimedia. You'll get
141401 -             ..
141402 -        1.  Stunning visuals with high-end Nvidia and ATI discrete
141403 -            graphics
141405 -             ..
141406 -        2.  Genuine Windows 7 Home Premium for simplifying and
141407 -            streamlining life on your PC
141409 -         ..
141410 -        Total entertainment
141412 -         ..
141413 -        Want realistic gaming, high-def videos, and superb
141414 -        entertainment? You'll get:
141415 -
141416 -        1.  Integrated Intel High Definition Audio with 7.1 surround
141417 -            sound.
141418 -
141419 -        2.  An optional tuner and personal video recorder for
141420 -            essentially turning your PC into a TV (Clear QAM lets you
141421 -            view high-def, non-premium cable shows)
141423 -             ..
141424 -        3.  A Blu-ray DVD writer/player (reads/writes Blu-ray discs,
141425 -            reads HD DVDs, reads/writes traditional DVDs/CDs)10
141427 -  ..
141428 - Kyle's worry today that nobody cares about transforming from Windows
141429 - XP to HP six core 64-bit technology for Knowledge Management is what
141430 - HP initially said last year when HP HDX 18t quad core notebook
141431 - computer was purchased, reported on 090623 1648. ref SDS 3 OS6L
141432 -
141433 -            [On 101018 0817 letter from Kristin at HP offers to
141434 -            expedite order, ref SDS 8 4Q8B; Kristin checking to see if
141435 -            HP has run Windows XP on the 6-core HP desktop computer.
141436 -            ref SDS 8 4Q9V
141438 -             ..
141439 -            [On 101018 0817 at 1135 received Kristen's letter notifying
141440 -            that Windows XP 32-bit will install on core-6 processors
141441 -            configured with HP Pavilion Elite HPE-490t series
141442 -            computers. ref SDS 8 4R60
141444 -  ..
141445 - After lengthy investigation, discovered that HP had installed Windows
141446 - XP 32-bit on the HDX 18t quad core notebook computer.  Eventually
141447 - solved all of the problems, and installed Windows XP on c16 - runs
141448 - perfectly, reported on 090715 2123. ref SDS 4 0001
141450 -  ..
141451 - Therefore, expect HP's six core 64-bit computer can be set up to be
141452 - productive, as well as play games, using SDS 16-bit line-of-business
141453 - tools can be configured with Windows XP 32-bit operating system for
141454 - smooth transition, as eventually accomplished on c16, reported on case
141455 - study on 090715 2123. ref SDS 4 PX6N
141456 -
141457 -        4.  Wireless router
141459 -  ..
141460 - Kyle seemed to indicate that Linksys high speed wireless routers have
141461 - comparable or better data transfer rates than conventional cable
141462 - modems.
141463 -
141464 -        5.  HP Windows 7 Migration Bundle
141466 -  ..
141467 - This might help transferring files and applications.
141469 -  ..
141470 - During the call, Kyle indicated this migration tool will not support
141471 - efficient setup of the new computer by transferring from c16.
141472 -
141473 -        6.  USB ports
141475 -  ..
141476 - Need this to connect the keyboard.
141478 -  ..
141479 - Kyle said the HP Pavilion Elite HPE-490t series will have 7 USB
141480 - ports.
141482 -  ..
141483 - Considered changing the order to quad-core computer, which is known to
141484 - support Windows XP, reported for configuring c16, reported on 090715
141485 - 2146. ref SDS 5 2871  We added a higher performance Linksys E3000
141486 - wireless router.
141488 -  ..
141489 - Kyle came up with revised price...
141490 -
141491 -                                        $3,167.16
141493 -  ..
141494 - Paid with Visa debit card.
141496 -  ..
141497 - Transferred $3,200 from savings to checking to cover the cost.
141499 -  ..
141500 - Kyle said that Wells Fargo would not process the order.
141502 -  ..
141503 - Confirmation number...
141504 -
141505 -          H114287951
141507 -  ..
141508 - Kyle said that once the payment problem is resolved with Wells Fargo,
141509 - call her at HP...
141510 -
141511 -                888 999 4747
141513 -  ..
141514 - Give them the confirmation number, and HP will process the order.
141515 -
141516 -
141518 -  ..
1416 -
1417 -
1418 - 1403
1419 -
141901 - Called Wells Fargo.
141902 -
141903 - Talked to Renee.
141905 -  ..
141906 - She tried to increase the limit from $1,500 to $3,500.
141908 -  ..
141909 - This failed because account has not been opened for over a year.
141911 -  ..
141912 - Renee suggested paying $1,500 today and the rest tomorrow.
141913 -
141914 -            [On 101018 0817 letter from Kristin at HP offers to
141915 -            expedite order, ref SDS 8 4Q8B; Kristin checking to see if
141916 -            HP has run Windows XP on the 6-core HP desktop computer.
141917 -            ref SDS 8 4Q9V
141919 -             ..
141920 -            [On 101018 0817 called Kristin; she proposes using HP gift
141921 -            coupon program to pay for $3K purchase over 2 days with
141922 -            $1,500 limit on debit card. ref SDS 8 BE9L
141923 -
141925 -  ..
1420 -
1421 -
1422 - 1538
1423 -
142301 - Further research on HP website, decided can reduce the cost of the
142302 - order by revising scope of configuration.
142304 -  ..
142305 - Found that HP sells a desktop computer as an alternate to the HP
142306 - Pavilion Elite HPE-490t series, per above. ref SDS 0 VL7F
142308 -  ..
142309 - Further on the same address shows...
142310 -
142311 -        HPE480t series................................. $1,099.99
142312 -
142313 -              http://www.shopping.hp.com/webapp/shopping/computer_can_series.do;HHOJSID=6FtnM8qK9qTb7xgzlKssJ2WFJLpTsxPRzHC9Jw5GbZzNQvQRzjVG!1547717792?storeName=computer_store&category=desktops&a1=Category&v1=High+performance&series_name=HPE480t_series&jumpid=in_R329_prodexp/hhoslp/psg/desktops/High_performance/HPE480t_series
142315 -  ..
142316 - This is a quad core with baseline processor...
142317 -
142318 -        Intel(R) Core(TM) i7-930 quad-core [2.8GHz, 1MB L2 + 8MB
142319 -        shared L3 cache]
142321 -  ..
142322 - Processor can be upgraded to...
142323 -
142324 -        Intel(R) Core(TM) i7-960 quad-core [3.2GHz,
142325 -        1MB L2 + 8MB shared L3
142326 -        cache].................................. $330   $1,429.99
142327 -
142328 -        Intel(R) Core(TM) i7-975 quad-core
142329 -        Extreme Edition [3.33GHz, 2MB L2 + 8MB
142330 -        shared L3 cache]........................ $780   $1,879.99
142332 -  ..
142333 - ...or even a 6-core...
142334 -
142335 -        Intel(R) Core(TM) i7-980X six-core
142336 -        Extreme Edition [3.33GHz, 1.5MB
142337 -        L2 + 12MB shared L3 cache].............. $880   $1,979.99
142338 -
142340 -  ..
142341 - Research further indicates that Windows XP may run on 6-core computer,
142342 - which conflicts with Kyle's report earlier today, per above.
142343 - ref SDS 0 V292
142345 -  ..
142346 - If we can confirm Windows XP will run on 6-core processor, then will
142347 - place the following order with HP...
142348 -
142349 -            [...above, revises scope discussed with Kyle. ref SDS 0
142350 -            M77O
142352 -     ..
142353 -    HP Pavilion Elite HPE-490t series
142354 -
142355 -    UPC: 8 85631 67023 1
142356 -
142357 -              http://www.shopping.hp.com/series/category/desktops/HPE490t_series/3/computer_store?jumpid=in_r329_personalization/browse1/SDP_SDP?&aoid=35252
142358 -
142359 - Configured as follows...
142361 -         ..
142362 -    1.  Genuine Windows 7 Home Premium 64-bit
142363 -    2.  Intel(R) Core(TM) i7-970 six-core [3.2GHz, 1.5MB L2 + 12MB shared L3 cache]
142364 -    3.  12GB DDR3-1066MHz SDRAM [6 DIMMs]
142365 -    4.  2TB RAID 0 (2 x 1TB SATA HDDs) - performance
142366 -
142367 -            [...see explanation below...... ref SDS 0 H44I
142369 -         ..
142370 -    5.  Microsoft Office Starter 2010
142371 -    6.  Norton Internet Security(TM) 2011 - 15 month
142372 -    7.  2GB NVIDIA GeForce GT 420 [DVI, HDMI, VGA adapter]
142373 -    8.  HP 2710m 27-inch Diagonal Full HD Widescreen Monitor
142374 -    9.  No speakers
142375 -   10.  Blu-ray writer & Lightscribe SuperMulti DVD burner
142376 -   11.  Premium Wireless-N LAN card and Bluetooth(R )
142377 -   12.  15-in-1 memory card reader, 1 USB, 1394, audio
142378 -   13.  No TV Tuner
142379 -   14.  Integrated sound
142380 -   15.  HP USB keyboard and optical mouse
142381 -   16.  1 TB HP Personal Media Drive [external USB]
142382 -   17.  HP v125w 8GB USB Flash Drive
142383 -
142384 -            [On 101018 0817 revised order developed, ref SDS 8 RO4I,
142385 -            and confirmed in letter to HP. ref SDS 8 VS4W
142387 -             ..
142388 -            [On 101027 1318 mistake HP delivered Flash Memory card
142389 -            instead of USB Flash Drive, ref SDS 11 6H5H, rework required
142390 -            to correct mistake relying on verbal order that HP refused
142391 -            to confirm in writing, ref SDS 11 S05I, correction delayed
142392 -            working with Exchange Department. ref SDS 11 S05I
142394 -  ..
142395 - Decided to add 27" monitor (see item #8), rather than implement
142396 - initial planning above, ref SDS 0 M75I; can use the new monitor to
142397 - work while watching a ball game on the Vizio VA320M television, thus
142398 - revising plans on 101016 0712. ref SDS 7 XP8F
142399 -
142415 -  ..
142416 - HP's product description on the Internet says in part...
142417 -
142418 -              http://www.shopping.hp.com/series/category/desktops/HPE490t_series/3/computer_store?jumpid=in_r329_personalization/browse1/SDP_SDP?&aoid=35252
142419 -
142420 -        Two-year warranty and support
142421 -
142422 -        This series comes with a two-year limited warranty for parts
142423 -        and labor with HP House Call, including two years of toll-free
142424 -        support, 24 x 7, via on-line chat or e-mail1.
142426 -         ..
142427 -        Smart performance
142429 -         ..
142430 -        Dominate applications and crush your gaming competition with
142431 -        Intel's Core i7 Extreme Edition processors, which:
142432 -        Automatically deliver maximal power with Intel Turbo Boost;
142433 -        they accelerate performance to match your workload2 Distribute
142434 -        artificial intelligence, physics, and rendering with Intel's
142435 -        Hyper-Threading 3 across 12 software threads Are overclock
142436 -        enabled to deliver practically limitless performance.
142438 -         ..
142439 -        Power and Expandability
142441 -         ..
142442 -        Designed for graphics, music, and high-def movies, this
142443 -        entertainment hub is ready for your most challenging
142444 -        multimedia. You'll get:
142445 -        Stunning visuals with high-end Nvidia and ATI discrete
142446 -        graphics
142447 -        Genuine Windows 7 Home Premium for simplifying and
142448 -        streamlining life on your PC
142449 -        64-bit performance with 9GB DDR3 system memory4, 5, fast data
142450 -        transfer, and reduced power consumption6
142451 -        Ample storage with large hard drive options, including
142452 -        RAID-enabled for data mirroring (backup and security) or high
142453 -        performance
142454 -        The ultimate in expansion via two internal hard drives (one
142455 -        included)
142456 -        The option to add up to 24GB of DDR3 memory7
142457 -        USB wireless LAN8 for connecting a wireless printer and
142458 -        accessories
142460 -         ..
142461 -        RAID Technology
142463 -         ..
142464 -        Why do you need Serial ATA RAID (Redundant Array of
142465 -        Independent Disks) in your system? By adding a RAID controller
142466 -        to your system, you can get the benefit of either increased
142467 -        performance or data protection. The FastTrak Serial ATA RAID
142468 -        card bundled with two Serial ATA hard drives (80GB or 160GB
142469 -        7200 rpm) allows you to choose between two configuration
142470 -        options ("RAID levels") that provide different benefits to
142471 -        you.
142473 -         ..
142474 -        What does each RAID level do for you?
142476 -         ..
142477 -        RAID 0 (also known as "Striping") offers added performance over
142478 -        systems with a single hard drive by reading and writing data to
142479 -        two drives simultaneously.  If you're a power user, RAID 0 is
142480 -        ideal for high-bandwidth applications like Adobe Photoshop
142481 -        where read/write performance is paramount, but redundancy is
142482 -        not necessary.  Gamers who want the most out of their system
142483 -        can also get a performance boost using RAID 0.
142485 -         ..
142486 -        RAID 1 (also known as "Mirroring") offers increased data
142487 -        integrity over systems with a single hard drive by
142488 -        automatically copying the data on drive 1 to drive 2 so you
142489 -        have the same data on both drives.  If one drive fails, the
142490 -        data is on the other drive and you can continue to use your
142491 -        system.  Just replace the failed drive and the system copies
142492 -        the data to the new drive automatically so you're back to pain
142493 -        free data protection.  This is an invaluable option if you have
142494 -        data or files that you can't afford to lose-such as financial
142495 -        records, medical files, business transactions, or term papers.
142497 -  ..
142498 - Decided to order...
142499 -
142500 -        2TB RAID 0 (2 x 1TB SATA HDDs) - performance........ ref SDS 0 RC4O
142502 -  ..
142503 - After receiving the computer and buying a software program that
142504 - identifies system devices, the program identifies the hard drives
142505 - as...
142506 -
142507 -           Seagate ST31000528AS ATA Device (SATA)
142509 -  ..
142510 - HP sales department explains this scope...
142511 -
142512 -        Features: Two 1TB 7200rpm Serial ATA hard drives and a RAID
142513 -        disc controller.  Benefits:  Serial ATA RAID 0 solutions
142514 -        increase disk drive performance and capacity.  With a RAID 0
142515 -        solution your data is spread (or striped) across two drives.
142516 -        Because the data is split between two drives, the information
142517 -        moves between the processor and storage system faster.  Note:
142518 -        System storage capacity is approximately double the size of the
142519 -        smallest drive with RAID 0. 1GB = one billion bytes when
142520 -        referring to hard drive capacity.  Actual formatted capacity is
142521 -        less. Up to 14GB of memory reserved for system recovery
142522 -        software.
142524 -  ..
142525 - Research on Internet explains...
142526 -
142527 -        Buzzel.com
142528 -        Intelligent Life on the Web
142529 -
142530 -              http://www.buzzle.com/articles/raid-0-vs-raid-1.html
142532 -         ..
142533 -        Advantages of RAID 0
142535 -         ..
142536 -        Since the data is broken down and stored in more than one disk at a
142537 -        time, so the performance in this storage scheme is very good.
142538 -        Separate storage devices allow separate channels to the data, hence
142539 -        the access time becomes faster. This is the easiest to implement
142540 -        scheme. Thus, the RAID 0 performance is far better than the other
142541 -        schemes. Because of the high efficiency of RAID 0, it is used in
142542 -        applications that require high bandwidth, like image editing and
142543 -        video production and editing.
142544 -
142545 -
142546 -
142547 -
142548 -
142549 -
142550 -
142551 -
142552 -
142553 -
142554 -
142555 -
142556 -
142557 -
1426 -