Welch Company
San Francisco, CA
S U M M A R Y
DIARY: October 16, 2010 07:12 AM Saturday;
Rod Welch
Vizio VA320M HDMI televison configure with c16 and Comcast controller.
1...Summary/Objective
2...Comcast Exchanged Cable Box Without Request
3...Splitter to Configure TV with C16 Supplied by Comcast
4...Billing Mistake Corrected by Comcast
5...Cable Control Box Replacement Remote Control Defective
6...Bedroom Reconfigure Optimize Ergonomics Alternate Work Station
..............
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CONTACTS
0201 - Comcast Corporation
020101 - Mr. Customer Assistant
020103 - Customer Support Department
SUBJECTS
C16 HDX 18T Computer Configure Vizio VA320M Television HDMI Comcast
2403 -
2403 - ..
2404 - Summary/Objective
2405 -
240501 - Follow up ref SDS 11 0000, ref SDS 4 0000.
240502 -
240503 - Configured Computer room for ergonomic productivity. Moved Vizio 32"
240504 - television from the living room into the computer room, Currently
240505 - configured with c16 notebook computer. This provides productivity
240506 - from ergonomic large screen computer dispay to efficiently work on
240507 - multiple and related issues simultaneously. Configured the Vizio for
240508 - HDTV with Comcast controller using a 2-way splitter for the
240509 - transmission cable that provides both digital television and Internet
240510 - support. ref SDS 0 XP9S
240511 -
240512 -
240513 -
240515 - ..
2406 -
2407 -
2408 - Progress
2409 -
240901 - On 091006 tested using the new Vizio Model VA320M HD 32" televsion
240902 - purchased on 090924 1145. ref SDS 2 PW9Q, connected to the HDMI port
240903 - on the new HP HDX 18T notebook computer received on 090723.
240904 - ref SDS 1 455M
240906 - ..
240907 - Yesterday, applied procedures for configuring c16 with the Vizio
240908 - television using the HDMI cable connected to HDMI3 port, and using the
240909 - remote control to set the Vizio to HDMI3, reported on 101015 1212.
240910 - ref SDS 11 F064, and implementing the record on 091006 0930.
240911 - ref SDS 4 MU52 There were many difficulties that prevented optimizing
240912 - productivity using large "32" display for the computer monitor.
240913 - ref SDS 11 FS7N
240915 - ..
240916 - Today, moved Vizio television from the Entertainment Center in the
240917 - living room to the computer room. It fits well on the wall table.
240918 - Moved the monitor for c14 to the left end of the computer table. When
240919 - we get the new cpu that supports HDMI technology, will eliminate the
240920 - extra monitor, planned in the record on 101010 1826. ref SDS 9 3I4K
240921 -
240922 - [On 101017 0906 procurement investigations buying only a
240923 - cpu box, and not a monitor, because will use Vizio 32"
240924 - television for the monitor. ref SDS 12 M75I
240926 - ..
240927 - New configuration connecting c16 to the Vizio television using the
240928 - HDMI cable connected to the HDMI3 port on back of the television. The
240929 - television by default uses HDMI1 port connected to the cable
240930 - controller box. Switching from television to computer display mode
240931 - requires using the remote control to switch the television "Input"
240932 - port from HDMI1 to HDMI3. FN F4 on the comuter then transfers video
240933 - and sound output to the Vizio television. Using the Vizio VA320M for
240934 - a television requires switching the HDMI mode from HDMI3 to HDMI1, and
240935 - using FN F4 to switch video and sound back to the computer display.
240937 - ..
240938 - [On 101018 0817 added monitor to the order so can watch
240939 - television and work at the same time in the computer room.
240940 - ref SDS 13 SK3S
240942 - ..
240943 - Set screen resolution to 1920 x 1080 at 60 Hrz. This yields a high
240944 - quality text that is very readable at the distance from the keyboard
240945 - to the monitor. Several SDS sessions, and other applications can be
240946 - opened at once without overlapping. The screen is elevated on the
240947 - wall table in the office, presenting a good eye level to work long
240948 - hours, because the head need not tilt up nor down. Simply looking
240949 - straight ahead yields good perspective without muscle strain. This
240950 - configuration achieves ergonomic objectives for productivity presented
240951 - in the record yesterday on 101015 1212, ref SDS 11 F069, and planned a
240952 - few days earlier on 101010 1826. ref SDS 9 TG5L
240953 -
240954 -
240956 - ..
2410 -
2411 -
2412 - 1132
2413 -
241301 - After hiking 2 laps at Lafayette Reservoir, reported on 101010 0744.
241302 - ref SDS 8 GW5O, came home and got the Comcast television controller
241303 - from the Entertainment Center to verify that splitter equipment from
241304 - Comcast will work.
241306 - ..
241307 - Drove to....
241308 -
241309 - Comcast
241310 - 2093 Salvio Street
241311 - Concord, CA
241312 - 800 945 2288
241314 - ..
241315 - There was a long line. Waited in line about 80 minutes.
241317 - ..
2414 -
2415 -
2416 - 1322
2417 -
241701 - Comcast Exchanged Cable Box Without Request
241702 - Splitter to Configure TV with C16 Supplied by Comcast
241703 -
241704 - Mary provided assistance on...
241705 -
241706 - Invoice.............................. 3638271
241707 - Date................................. 101016 1324
241708 - Employee ID.......................... 1N5B
241710 - ..
241719 -
241721 - ..
241722 - Did not notice this account information until the invoice was examined
241723 - in detail after the meeting. Mary did not request payment of any
241724 - money.
241726 - ..
241727 - Comcast's records appear conflicting with work on 101009 0809,
241728 - ref SDS 7 KV6V, showing Comcast's billing was paid in full, so there
241729 - is no basis for remaining balance due. ref SDS 7 X869
241730 -
241731 - [...below called Comcast; the firm discovered and corrected
241732 - this mistake. ref SDS 0 MM6J
241734 - ..
241735 - [On 101019 0950 new invoice #3599421 shows correction has
241736 - been applied showing ending balance $0.00 owed to Comcnst.
241737 - ref SDS 14 XH4F
241739 - ..
241740 - Explained work plan to use a splitter to connect the Internet data
241741 - cable in the computer room to both the modem for Internet access, and
241742 - to add connection for the television cable box controller. Showed the
241743 - television cable box controller that needs support from splitting the
241744 - signal from the cable into the computer room to the Internet modem.
241746 - ..
241747 - Mary said Comcast will support this new configuration that updates
241748 - Comcast installation last month on 100915 1403. ref SDS 5 IE8X
241750 - ..
241751 - Mary picked up the television controller box from the counter, and
241752 - took it to the back room. She returned with a new RNG110 cable box.
241753 - Explained there is nothing wrong with the original television
241754 - controller. Testing shows it works perfectly for configuring with
241755 - HDMI television, per above. ref SDS 0 XP87 The television controller
241756 - box was brought to the store this afternoon only for verifying that
241757 - the splitter procedure is compatible with the controller, per above.
241758 - ref SDS 0 XP9S
241760 - ..
241761 - Mary said this is a free exchange providing new improved upgrade for
241762 - better performance.
241763 -
241764 - [...below on 101016 0712 at 1441 new Comcast cable
241765 - controller box does not display television channel needed
241766 - to aid navigation, which was supported by the replaced
241767 - cable controller. ref SDS 0 KG4N
241769 - ..
241770 - [...below on 101016 0712 at 1633 Comcast advises correcting
241771 - mistake by returning defective television controller box
241772 - that fails to display channels, for prior unit that
241773 - displayed channels. ref SDS 0 3244
241775 - ..
241776 - [On 101019 0950 Comcast corrected mistake by exchanging
241777 - cable television controller box for controller that
241778 - displays channel, ref SDS 14 XH8I; exchanged television
241779 - controller box enables recording movies, sporting events,
241780 - and other broadcasts. ref SDS 14 TK68
241782 - ..
241783 - Asked Mary how the new RNG110 cable controller box improves the
241784 - current controller cable box?
241786 - ..
241787 - Mary said there is a long line of customers waiting for assistance.
241788 - There is not enough time to explain how the new controller improves
241789 - performance.
241791 - ..
241792 - Mary submitted the following equipment....
241793 -
241794 - 1. MA0747CAI217 ............. returned
241795 - 2. M10749TCO847.............. returned
241796 - 3. MA1030FB2546.............. Issued (controller)
241797 - 4. PAEY00579687.............. Issued
241799 - ..
241800 - Automated Box activation call 1 877 761 5018 available 24/7
241802 - ..
241803 - Mary said that after connecting the equipment, call the box
241804 - activation number and give them the last 4 digits of the cable
241805 - controller box serial number, in this case....
241806 -
241807 - 2546
241808 -
241809 - ...which is the 3rd item in the invoice list. ref SDS 0 SK38
241810 -
241812 - ..
2419 -
2420 -
2421 - 1441
2422 -
242201 - Got all the equipment connected.
242202 -
242203 - Applied guidance to call Comcast and activate the cable box, per
242204 - above. ref SDS 0 515L
242206 - ..
242207 - Automated Comcast voice mail said that activation takes about 15
242208 - minutes.
242210 - ..
242211 - Initially, could not access the Interent with the new configuration.
242213 - ..
242214 - Applied Comcast guidance to disconnect power to the router and the
242215 - modem, wait 20 seconds and restore power to the modem and the router,
242216 - reported on 100922 1951. ref SDS 6 JR84
242218 - ..
242219 - This procedure restored Interent access.
242221 - ..
242222 - Switched to the television HDMI1 port connected to the new cable box
242223 - received from Comcast today at the store on Concord, per above.
242224 - ref SDS 0 NK5O
242226 - ..
242227 - Observed major defect - the "new improved" cable controller box, which
242228 - Comcast exchanged this morning, per above, ref SDS 0 NK5O, does not
242229 - display the current television channel.
242230 -
242231 - [...below on 101016 0712 at 1633 Comcast advises correcting
242232 - mistake by returning defective television controller box
242233 - that fails to display channels, for prior unit that
242234 - displayed channels. ref SDS 0 3244
242236 - ..
242237 - [On 101019 0950 Comcast corrected mistake by exchanging
242238 - cable television controller box for controller that
242239 - displays channel, ref SDS 14 XH8I; exchanged television
242240 - controller box enables recording movies, sporting events,
242241 - and other broadcasts. ref SDS 14 TK68
242243 - ..
242244 - Only On Demand is displayed.
242245 -
242247 - ..
2423 -
2424 -
2425 - 1612
2426 -
242601 - Called Comcast..... Customer Support Department...
242602 -
242603 - 800-266-2278 O-00000859 0405
242605 - ..
242606 - Talked to Sandy.
242607 -
242608 -
2427 -
SUBJECTS
Comcast Billing Mistake Corrected Removed $9.58 on Invoice 3638271 D
3703 -
370401 - ..
370402 - Billing Mistake Corrected by Comcast
370403 -
370404 - Asked Sandy about mistake in the invoice received from Comcast earlier
370405 - today shown above. ref SDS 0 R67N
370406 -
370407 - Sandy said to hold the line.
370408 -
370410 - ..
3705 -
3706 -
3707 - 1621
3708 -
370801 - Sandy came back online.
370802 -
370803 - She said that Comcast...
370805 - ..
370806 - Invoice.............................. 3638271
370807 - Date................................. 101016 1324
370809 - ..
370812 -
370813 - ...and showing...
370814 -
370815 - Cur.................................. 9.58
370816 - Last payment......................... $231.57... 101014
370817 - Ending Balance....................... 9.58
370818 -
370819 - ...is a mistake.
370821 - ..
370822 - Sandy said the account has been corrected to show no current charges,
370823 - and no ending balance due.
370824 -
370825 - [On 101019 0950 new invoice #3599421 shows correction has
370826 - been applied showing ending balance $0.00 owed to Comcnst.
370827 - ref SDS 14 XH4F
370828 -
370829 -
370830 -
3709 -
SUBJECTS
Television Cable Box Remote Control Comcast Replacement Defective Re
5603 -
560401 - ..
560402 - Cable Control Box Replacement Remote Control Defective
560403 -
560404 - Sandy tried to correct Comcast mistakes supplying defective cable box
560405 - and remote control, reported above. ref SDS 0 154G
560406 -
560407 - She suggested switching up one channel.
560409 - ..
560410 - Tried this and a channel displayed.
560412 - ..
560413 - We could not get the new remote control to change the volume on the
560414 - television.
560416 - ..
560417 - Tried several steps. None worked.
560419 - ..
560420 - Sandy suggested trying the old remote control for the prior cable box
560421 - controller, which has been working for the Vizio television for the
560422 - past year.
560424 - ..
560425 - Went downstairs and got it.
560427 - ..
560428 - Came upstairs and this unit controlled the volume on the television,
560429 - because it was programmed when the television was purchased on 091006
560430 - 0930, ref SDS 4 TJ7H, and citing the record on 091002 1314.
560431 - ref SDS 3 4H7M
560432 -
560434 - ..
5605 -
5606 -
5607 - 1633
5608 -
560801 - Asked about correcting mistake failing to display the television
560802 - channel on cable television controller box, discovered per above,
560803 - ref SDS 0 154G, after connecting the unit which Comcast decided to
560804 - exchange earlier today, per above. ref SDS 0 NK5O
560806 - ..
560807 - Mary said the RNG110 High Definition digital set-top does not display
560808 - the current channel, like prior controllers did. This problem
560809 - occurred originally when the Vizio VA320M 32" HD television was
560810 - purchased and initially installed, reported on 091006 0930.
560811 - ref SDS 4 D157
560812 -
560813 - [On 101019 0950 Comcast corrected mistake by exchanging
560814 - cable television controller box for controller that
560815 - displays channel, ref SDS 14 XH8I; exchanged television
560816 - controller box enables recording movies, sporting events,
560817 - and other broadcasts. ref SDS 14 TK68
560819 - ..
560820 - Mary said to take the new remote control back to the Comcast store,
560821 - because the volume control is failing. Customer can also take the new
560822 - cable box controller back and get one that displays the current
560823 - channel.
560824 -
560825 - [...below, new remote control also fails to turn televsion
560826 - off, synchronized with turning off the cable box.
560827 - ref SDS 0 VA9M
560828 -
560830 - ..
5609 -
5610 -
5611 - 1710
5612 -
561201 - Called Comcast in Concord on Salvio Street...
561202 -
561203 - 800 945-2288
561205 - ..
561206 - Got general tech support, rather the store in Concord.
561208 - ..
561209 - The Concord Comcast store closed at 1700. Opens on Monday 0900 -
561210 - 1800.
561211 -
561213 - ..
5613 -
5614 -
5615 - 1815
5616 -
561601 - Called Comcast again.
561602 -
561603 - Cannot get new remote control to turn the television on or off. It
561604 - seems to turn the cable box on, but is not synchronized to turn the
561605 - television on and off.
561607 - ..
561608 - Talked to Jesus.
561610 - ..
561611 - He tried several procedures to program the remote control for the
561612 - cable box with the Vizio VA320M 32" HD television, so that power up is
561613 - synchronized, and to control sound volume on the television.
561615 - ..
561616 - Programming the remote control was done originally when the television
561617 - was purchased on 091006 0930, ref SDS 4 TJ7H, and citing the record on
561618 - 091002 1314. ref SDS 3 4H7M
561620 - ..
561621 - After several procedures failed, we tried the volume control. This
561622 - failed also, after working correctly, per call with Sandy above.
561623 - ref SDS 0 Y44X
561624 -
561625 - [On 101019 0950 returned remote control to Comcast.
561626 - ref SDS 14 4Q9M
561628 - ..
561629 - Since this feature was working previously, considered possiblity that
561630 - the remote controls were switched again. Instead of taking the new
561631 - remote control downstairs to avoid getting mixed up and returning the
561632 - old remote control, there evidently was a mixup, and the old remote
561633 - control, which works perfectly was taken downstairs for return to
561634 - Comcast on Monday.
561636 - ..
561637 - Went downstairs and got the remote control from the dining room table
561638 - waiting for returun with the defective cable box, per above,
561640 - ..
561641 - As a result, problems reported for the old remote control turning the
561642 - Vizio television off occurred because the new remote control looks
561643 - exactly like the old one, but is broken, and it was left upstairs by
561644 - mistake.
561646 - ..
561647 - Thus, the only problem was getting mixed up doing precision work, and
561648 - failing to identify two objects that look identical as working
561649 - correctly and the other defective.
561650 -
561651 -
561653 - ..
5617 -
5618 -
5619 - 2013
5620 -
562001 - Bedroom Reconfigure Optimize Ergonomics Alternate Work Station
562002 -
562003 - Moved the bed from the South to the East wall. This created a new
562004 - work space.
562006 - ..
562007 - Moved the large rocking chair into this space and positioned to use
562008 - c16 with large screen Vizio monitor on the wall table. Now it is no
562009 - longer necessary to move the rolling table into the bedroom, nor move
562010 - the wall table back and forth in order to watch television while
562011 - working.
562013 - ..
562014 - This created problems of balancing space for work tables on either
562015 - side of the chair. Wound up shifting the bed further North along the
562016 - wall well beyond centering beneath the window. The overall result,
562017 - however, presents an interesting and warm feeling in the room.
562019 - ..
562020 - Now it will no longer be necessary to wheel the table from the
562021 - computer room into the bedroom, nor move the wall table to use c16 for
562022 - working at night. Additionally, the viewing angle is good for seeing
562023 - the computer screen and the television for watching a ball game or
562024 - something.
562025 -
562026 -
562027 -
562028 -
562029 -
562030 -
562031 -
562032 -
562033 -
562034 -
5621 -
Distribution. . . . See "CONTACTS"