CONTACTS
0201 - Comcast Corporation
020101 - Mr. Customer Assistant
020103 - Customer Support Department
SUBJECTS
C16 HDX 18T Computer Configure Vizio VA320M Television HDMI Comcast
2403 -
2403 - ..
2404 - Summary/Objective
2405 -
240501 - Follow up ref SDS 11 0000, ref SDS 4 0000.
240502 -
240503 - Configured Computer room for ergonomic productivity. Moved Vizio 32"
240504 - television from the living room into the computer room, Currently
240505 - configured with c16 notebook computer. This provides productivity
240506 - from ergonomic large screen computer dispay to efficiently work on
240507 - multiple and related issues simultaneously. Configured the Vizio for
240508 - HDTV with Comcast controller using a 2-way splitter for the
240509 - transmission cable that provides both digital television and Internet
240510 - support. ref SDS 0 XP9S
240511 -
240512 -
240513 -
240515 - ..
2406 -
2407 -
2408 - Progress
2409 -
240901 - On 091006 tested using the new Vizio Model VA320M HD 32" televsion
240902 - purchased on 090924 1145. ref SDS 2 PW9Q, connected to the HDMI port
240903 - on the new HP HDX 18T notebook computer received on 090723.
240904 - ref SDS 1 455M
240906 - ..
240907 - Yesterday, applied procedures for configuring c16 with the Vizio
240908 - television using the HDMI cable connected to HDMI3 port, and using the
240909 - remote control to set the Vizio to HDMI3, reported on 101015 1212.
240910 - ref SDS 11 F064, and implementing the record on 091006 0930.
240911 - ref SDS 4 MU52 There were many difficulties that prevented optimizing
240912 - productivity using large "32" display for the computer monitor.
240913 - ref SDS 11 FS7N
240915 - ..
240916 - Today, moved Vizio television from the Entertainment Center in the
240917 - living room to the computer room. It fits well on the wall table.
240918 - Moved the monitor for c14 to the left end of the computer table. When
240919 - we get the new cpu that supports HDMI technology, will eliminate the
240920 - extra monitor, planned in the record on 101010 1826. ref SDS 9 3I4K
240921 -
240922 - [On 101017 0906 procurement investigations buying only a
240923 - cpu box, and not a monitor, because will use Vizio 32"
240924 - television for the monitor. ref SDS 12 M75I
240926 - ..
240927 - New configuration connecting c16 to the Vizio television using the
240928 - HDMI cable connected to the HDMI3 port on back of the television. The
240929 - television by default uses HDMI1 port connected to the cable
240930 - controller box. Switching from television to computer display mode
240931 - requires using the remote control to switch the television "Input"
240932 - port from HDMI1 to HDMI3. FN F4 on the comuter then transfers video
240933 - and sound output to the Vizio television. Using the Vizio VA320M for
240934 - a television requires switching the HDMI mode from HDMI3 to HDMI1, and
240935 - using FN F4 to switch video and sound back to the computer display.
240937 - ..
240938 - [On 101018 0817 added monitor to the order so can watch
240939 - television and work at the same time in the computer room.
240940 - ref SDS 13 SK3S
240942 - ..
240943 - Set screen resolution to 1920 x 1080 at 60 Hrz. This yields a high
240944 - quality text that is very readable at the distance from the keyboard
240945 - to the monitor. Several SDS sessions, and other applications can be
240946 - opened at once without overlapping. The screen is elevated on the
240947 - wall table in the office, presenting a good eye level to work long
240948 - hours, because the head need not tilt up nor down. Simply looking
240949 - straight ahead yields good perspective without muscle strain. This
240950 - configuration achieves ergonomic objectives for productivity presented
240951 - in the record yesterday on 101015 1212, ref SDS 11 F069, and planned a
240952 - few days earlier on 101010 1826. ref SDS 9 TG5L
240953 -
240954 -
240956 - ..
2410 -
2411 -
2412 - 1132
2413 -
241301 - After hiking 2 laps at Lafayette Reservoir, reported on 101010 0744.
241302 - ref SDS 8 GW5O, came home and got the Comcast television controller
241303 - from the Entertainment Center to verify that splitter equipment from
241304 - Comcast will work.
241306 - ..
241307 - Drove to....
241308 -
241309 - Comcast
241310 - 2093 Salvio Street
241311 - Concord, CA
241312 - 800 945 2288
241314 - ..
241315 - There was a long line. Waited in line about 80 minutes.
241317 - ..
2414 -
2415 -
2416 - 1322
2417 -
241701 - Comcast Exchanged Cable Box Without Request
241702 - Splitter to Configure TV with C16 Supplied by Comcast
241703 -
241704 - Mary provided assistance on...
241705 -
241706 - Invoice.............................. 3638271
241707 - Date................................. 101016 1324
241708 - Employee ID.......................... 1N5B
241710 - ..
241719 -
241721 - ..
241722 - Did not notice this account information until the invoice was examined
241723 - in detail after the meeting. Mary did not request payment of any
241724 - money.
241726 - ..
241727 - Comcast's records appear conflicting with work on 101009 0809,
241728 - ref SDS 7 KV6V, showing Comcast's billing was paid in full, so there
241729 - is no basis for remaining balance due. ref SDS 7 X869
241730 -
241731 - [...below called Comcast; the firm discovered and corrected
241732 - this mistake. ref SDS 0 MM6J
241734 - ..
241735 - [On 101019 0950 new invoice #3599421 shows correction has
241736 - been applied showing ending balance $0.00 owed to Comcnst.
241737 - ref SDS 14 XH4F
241739 - ..
241740 - Explained work plan to use a splitter to connect the Internet data
241741 - cable in the computer room to both the modem for Internet access, and
241742 - to add connection for the television cable box controller. Showed the
241743 - television cable box controller that needs support from splitting the
241744 - signal from the cable into the computer room to the Internet modem.
241746 - ..
241747 - Mary said Comcast will support this new configuration that updates
241748 - Comcast installation last month on 100915 1403. ref SDS 5 IE8X
241750 - ..
241751 - Mary picked up the television controller box from the counter, and
241752 - took it to the back room. She returned with a new RNG110 cable box.
241753 - Explained there is nothing wrong with the original television
241754 - controller. Testing shows it works perfectly for configuring with
241755 - HDMI television, per above. ref SDS 0 XP87 The television controller
241756 - box was brought to the store this afternoon only for verifying that
241757 - the splitter procedure is compatible with the controller, per above.
241758 - ref SDS 0 XP9S
241760 - ..
241761 - Mary said this is a free exchange providing new improved upgrade for
241762 - better performance.
241763 -
241764 - [...below on 101016 0712 at 1441 new Comcast cable
241765 - controller box does not display television channel needed
241766 - to aid navigation, which was supported by the replaced
241767 - cable controller. ref SDS 0 KG4N
241769 - ..
241770 - [...below on 101016 0712 at 1633 Comcast advises correcting
241771 - mistake by returning defective television controller box
241772 - that fails to display channels, for prior unit that
241773 - displayed channels. ref SDS 0 3244
241775 - ..
241776 - [On 101019 0950 Comcast corrected mistake by exchanging
241777 - cable television controller box for controller that
241778 - displays channel, ref SDS 14 XH8I; exchanged television
241779 - controller box enables recording movies, sporting events,
241780 - and other broadcasts. ref SDS 14 TK68
241782 - ..
241783 - Asked Mary how the new RNG110 cable controller box improves the
241784 - current controller cable box?
241786 - ..
241787 - Mary said there is a long line of customers waiting for assistance.
241788 - There is not enough time to explain how the new controller improves
241789 - performance.
241791 - ..
241792 - Mary submitted the following equipment....
241793 -
241794 - 1. MA0747CAI217 ............. returned
241795 - 2. M10749TCO847.............. returned
241796 - 3. MA1030FB2546.............. Issued (controller)
241797 - 4. PAEY00579687.............. Issued
241799 - ..
241800 - Automated Box activation call 1 877 761 5018 available 24/7
241802 - ..
241803 - Mary said that after connecting the equipment, call the box
241804 - activation number and give them the last 4 digits of the cable
241805 - controller box serial number, in this case....
241806 -
241807 - 2546
241808 -
241809 - ...which is the 3rd item in the invoice list. ref SDS 0 SK38
241810 -
241812 - ..
2419 -
2420 -
2421 - 1441
2422 -
242201 - Got all the equipment connected.
242202 -
242203 - Applied guidance to call Comcast and activate the cable box, per
242204 - above. ref SDS 0 515L
242206 - ..
242207 - Automated Comcast voice mail said that activation takes about 15
242208 - minutes.
242210 - ..
242211 - Initially, could not access the Interent with the new configuration.
242213 - ..
242214 - Applied Comcast guidance to disconnect power to the router and the
242215 - modem, wait 20 seconds and restore power to the modem and the router,
242216 - reported on 100922 1951. ref SDS 6 JR84
242218 - ..
242219 - This procedure restored Interent access.
242221 - ..
242222 - Switched to the television HDMI1 port connected to the new cable box
242223 - received from Comcast today at the store on Concord, per above.
242224 - ref SDS 0 NK5O
242226 - ..
242227 - Observed major defect - the "new improved" cable controller box, which
242228 - Comcast exchanged this morning, per above, ref SDS 0 NK5O, does not
242229 - display the current television channel.
242230 -
242231 - [...below on 101016 0712 at 1633 Comcast advises correcting
242232 - mistake by returning defective television controller box
242233 - that fails to display channels, for prior unit that
242234 - displayed channels. ref SDS 0 3244
242236 - ..
242237 - [On 101019 0950 Comcast corrected mistake by exchanging
242238 - cable television controller box for controller that
242239 - displays channel, ref SDS 14 XH8I; exchanged television
242240 - controller box enables recording movies, sporting events,
242241 - and other broadcasts. ref SDS 14 TK68
242243 - ..
242244 - Only On Demand is displayed.
242245 -
242247 - ..
2423 -
2424 -
2425 - 1612
2426 -
242601 - Called Comcast..... Customer Support Department...
242602 -
242603 - 800-266-2278 O-00000859 0405
242605 - ..
242606 - Talked to Sandy.
242607 -
242608 -
2427 -
SUBJECTS
Comcast Billing Mistake Corrected Removed $9.58 on Invoice 3638271 D
3703 -
370401 - ..
370402 - Billing Mistake Corrected by Comcast
370403 -
370404 - Asked Sandy about mistake in the invoice received from Comcast earlier
370405 - today shown above. ref SDS 0 R67N
370406 -
370407 - Sandy said to hold the line.
370408 -
370410 - ..
3705 -
3706 -
3707 - 1621
3708 -
370801 - Sandy came back online.
370802 -
370803 - She said that Comcast...
370805 - ..
370806 - Invoice.............................. 3638271
370807 - Date................................. 101016 1324
370809 - ..
370812 -
370813 - ...and showing...
370814 -
370815 - Cur.................................. 9.58
370816 - Last payment......................... $231.57... 101014
370817 - Ending Balance....................... 9.58
370818 -
370819 - ...is a mistake.
370821 - ..
370822 - Sandy said the account has been corrected to show no current charges,
370823 - and no ending balance due.
370824 -
370825 - [On 101019 0950 new invoice #3599421 shows correction has
370826 - been applied showing ending balance $0.00 owed to Comcnst.
370827 - ref SDS 14 XH4F
370828 -
370829 -
370830 -
3709 -
SUBJECTS
Television Cable Box Remote Control Comcast Replacement Defective Re
5603 -
560401 - ..
560402 - Cable Control Box Replacement Remote Control Defective
560403 -
560404 - Sandy tried to correct Comcast mistakes supplying defective cable box
560405 - and remote control, reported above. ref SDS 0 154G
560406 -
560407 - She suggested switching up one channel.
560409 - ..
560410 - Tried this and a channel displayed.
560412 - ..
560413 - We could not get the new remote control to change the volume on the
560414 - television.
560416 - ..
560417 - Tried several steps. None worked.
560419 - ..
560420 - Sandy suggested trying the old remote control for the prior cable box
560421 - controller, which has been working for the Vizio television for the
560422 - past year.
560424 - ..
560425 - Went downstairs and got it.
560427 - ..
560428 - Came upstairs and this unit controlled the volume on the television,
560429 - because it was programmed when the television was purchased on 091006
560430 - 0930, ref SDS 4 TJ7H, and citing the record on 091002 1314.
560431 - ref SDS 3 4H7M
560432 -
560434 - ..
5605 -
5606 -
5607 - 1633
5608 -
560801 - Asked about correcting mistake failing to display the television
560802 - channel on cable television controller box, discovered per above,
560803 - ref SDS 0 154G, after connecting the unit which Comcast decided to
560804 - exchange earlier today, per above. ref SDS 0 NK5O
560806 - ..
560807 - Mary said the RNG110 High Definition digital set-top does not display
560808 - the current channel, like prior controllers did. This problem
560809 - occurred originally when the Vizio VA320M 32" HD television was
560810 - purchased and initially installed, reported on 091006 0930.
560811 - ref SDS 4 D157
560812 -
560813 - [On 101019 0950 Comcast corrected mistake by exchanging
560814 - cable television controller box for controller that
560815 - displays channel, ref SDS 14 XH8I; exchanged television
560816 - controller box enables recording movies, sporting events,
560817 - and other broadcasts. ref SDS 14 TK68
560819 - ..
560820 - Mary said to take the new remote control back to the Comcast store,
560821 - because the volume control is failing. Customer can also take the new
560822 - cable box controller back and get one that displays the current
560823 - channel.
560824 -
560825 - [...below, new remote control also fails to turn televsion
560826 - off, synchronized with turning off the cable box.
560827 - ref SDS 0 VA9M
560828 -
560830 - ..
5609 -
5610 -
5611 - 1710
5612 -
561201 - Called Comcast in Concord on Salvio Street...
561202 -
561203 - 800 945-2288
561205 - ..
561206 - Got general tech support, rather the store in Concord.
561208 - ..
561209 - The Concord Comcast store closed at 1700. Opens on Monday 0900 -
561210 - 1800.
561211 -
561213 - ..
5613 -
5614 -
5615 - 1815
5616 -
561601 - Called Comcast again.
561602 -
561603 - Cannot get new remote control to turn the television on or off. It
561604 - seems to turn the cable box on, but is not synchronized to turn the
561605 - television on and off.
561607 - ..
561608 - Talked to Jesus.
561610 - ..
561611 - He tried several procedures to program the remote control for the
561612 - cable box with the Vizio VA320M 32" HD television, so that power up is
561613 - synchronized, and to control sound volume on the television.
561615 - ..
561616 - Programming the remote control was done originally when the television
561617 - was purchased on 091006 0930, ref SDS 4 TJ7H, and citing the record on
561618 - 091002 1314. ref SDS 3 4H7M
561620 - ..
561621 - After several procedures failed, we tried the volume control. This
561622 - failed also, after working correctly, per call with Sandy above.
561623 - ref SDS 0 Y44X
561624 -
561625 - [On 101019 0950 returned remote control to Comcast.
561626 - ref SDS 14 4Q9M
561628 - ..
561629 - Since this feature was working previously, considered possiblity that
561630 - the remote controls were switched again. Instead of taking the new
561631 - remote control downstairs to avoid getting mixed up and returning the
561632 - old remote control, there evidently was a mixup, and the old remote
561633 - control, which works perfectly was taken downstairs for return to
561634 - Comcast on Monday.
561636 - ..
561637 - Went downstairs and got the remote control from the dining room table
561638 - waiting for returun with the defective cable box, per above,
561640 - ..
561641 - As a result, problems reported for the old remote control turning the
561642 - Vizio television off occurred because the new remote control looks
561643 - exactly like the old one, but is broken, and it was left upstairs by
561644 - mistake.
561646 - ..
561647 - Thus, the only problem was getting mixed up doing precision work, and
561648 - failing to identify two objects that look identical as working
561649 - correctly and the other defective.
561650 -
561651 -
561653 - ..
5617 -
5618 -
5619 - 2013
5620 -
562001 - Bedroom Reconfigure Optimize Ergonomics Alternate Work Station
562002 -
562003 - Moved the bed from the South to the East wall. This created a new
562004 - work space.
562006 - ..
562007 - Moved the large rocking chair into this space and positioned to use
562008 - c16 with large screen Vizio monitor on the wall table. Now it is no
562009 - longer necessary to move the rolling table into the bedroom, nor move
562010 - the wall table back and forth in order to watch television while
562011 - working.
562013 - ..
562014 - This created problems of balancing space for work tables on either
562015 - side of the chair. Wound up shifting the bed further North along the
562016 - wall well beyond centering beneath the window. The overall result,
562017 - however, presents an interesting and warm feeling in the room.
562019 - ..
562020 - Now it will no longer be necessary to wheel the table from the
562021 - computer room into the bedroom, nor move the wall table to use c16 for
562022 - working at night. Additionally, the viewing angle is good for seeing
562023 - the computer screen and the television for watching a ball game or
562024 - something.
562025 -
562026 -
562027 -
562028 -
562029 -
562030 -
562031 -
562032 -
562033 -
562034 -
5621 -
Distribution. . . . See "CONTACTS"