CONTACTS 
0201 - Comcast
020101 - Mr. Customer Assistant
020103 - Customer Support Department

SUBJECTS
Comcast Service Installed Configured Telephone High Speed Modem Inte

2203 -
2203 -    ..
2204 - Summary/Objective
2205 -
220501 - Follow up ref SDS 9 0000. ref SDS 8 0000.
220502 -
220503 -
220504 -
220505 -
220506 -
220507 -
220509 -  ..
2206 -
2207 -
2208 - Background
2209 -
220901 - On 060116 changed scope of Comcast service. ref SDS 2 UW5H
220902 -
220903 - On 100826 Pam canceled cable service, ref SDS 4 0001, following Mil's
220904 - death on 100729 0510. ref SDS 3 EK4I
220906 -  ..
220907 - On 100911 2201 called Comcast and discussed purchasing Comcast service
220908 - for television, Internet, and telephone. 100911 2201, ref SDS 5 K07J
220910 -  ..
220911 - On 100912 0948 called Comcast and ordered new service consolidating
220912 - telephone, Internet, and television for $130 per month. ref SDS 6 EK5G
220914 -  ..
220915 - On 100915 1200 Comcast here to configure Internet and telephone
220916 - service, since television service is already set up. ref SDS 7 IE8X
220918 -  ..
220919 - On 100918 0612 Comcast voicemail and network connections failed;
220920 - within an hour service was restored. ref SDS 8 IE8X
220921 -
220922 -
220923 -
220925 -  ..
2210 -
2211 -
2212 - Progress
2213 -
221301 - Received letter from Comcast saying...
221302 -
221303 -    1.  Subject: Comcast Statement Ready for viewing
221304 -        Date: Sat, 9 Oct 2010 05:29:03 -0600
221308 -         ..
221309 -        PLEASE DO NOT REPLY TO THIS E-MAIL. THIS E-MAIL ADDRESS IS USED
221310 -        BY COMCAST AUTOMATED SYSTEMS AND IS NOT MONITORED.
221315 -         ..
221316 -    3.  Your Oct 7, 2010 Comcast billing statement is ready for
221317 -        viewing. To view your bill, go to
221318 -
221319 -              http://www.comcast.com/payonline
221321 -         ..
221322 -        Enter your User Name and Password, and from the next screen
221323 -        select GO from the VIEW YOUR BILL option.
221325 -         ..
221326 -    4.  If you would like to discontinue receiving a hard copy billing
221327 -        statement in the mail, you may do so by selecting the UPDATE
221328 -        STATEMENT METHOD link once you have logged into your account.
221329 -        From there, simply select the option for Electronic Statement
221330 -        Only.
221332 -         ..
221333 -    5.  Sincerely,
221334 -
221335 -        Comcast Customer Care
221337 -         ..
221338 -    6.  You received this e-mail because you enrolled in the
221339 -        Comcast.com My Account feature. If you no longer wish to
221340 -        receive these e-mails, you will need to cancel your enrollment.
221341 -        To cancel your enrollment, please log in to your account and
221342 -        from the Update Profile screen, select the cancel link from the
221343 -        bottom of the page.
221345 -  ..
221346 - Opening the link in Comcast's letter today shows...
221348 -  ..
221349 - Invoice for Comcast services.
221351 -  ..
221352 - Date of invoice........................................... 101007
221353 - Payment Due Date.......................................... 101029
221355 -  ..
221356 - Comcast claims entitlement to payment of.................. $287.82
221358 -  ..
221359 - This conflicts with the record...
221361 -  ..
221362 - Billing should be......................................... $128.51
221364 -  ..
221365 - Monthly charges were agreed in the record on 100912 0948. ref SDS 6
221366 - H13L
221368 -  ..
221369 - Called Comast.....
221370 -
221371 -                  800 945 2288                                                                                                                                    O-00000859 0405
221373 -  ..
221374 - Talked to Marry Anne.
221376 -  ..
221377 - Explaied conflict in the billing record, per above. ref SDS 0 KV6V
221379 -  ..
221380 - Marry Anne transferred the call to...
221382 -  ..
221383 - Talked to David............. Ext 782050
221385 -  ..
221386 - We reviewed the record on 100912 0948. ref SDS 6 H13L
221387 -
221388 -           Monthly charges.................. $128.51
221390 -  ..
221391 - David said that payment for services last month was not accepted by
221392 - the bank, so the charges should be...
221393 -
221394 -                            133.51
221395 -                            128.51
221396 -                      --------------
221397 -                            262 02
221399 -  ..
221400 - David decided to reduce the amount owed to compensate for customer
221401 - inconvenience..........
221402 -
221403 -                           ( 30.00)
221404 -                      --------------
221405 -                            232.02
221407 -  ..
221408 - David said Comcast calculates the amount owed at this time to bring
221409 - the account to 0 balance is...........
221410 -
221411 -                           $231.57
221413 -  ..
221414 - Asked to send a letter confirming these understandings.
221415 -
221416 -            [On 101016 0818 Comcast invoice #3338271 shows statement
221417 -            balance $287.82, and payment of $231.57, and something else
221418 -            for $9.58, ref SDS 10 SJ6J, none of which aligns with the
221419 -            record, per above. ref SDS 0 X869
221421 -  ..
221422 - Talked to supervisor, Bobbi Jo.........
221424 -  ..
221425 - Bobbi Jo said that Comcast policy is to avoid written confirmation of
221426 - verbal conversations.  Comcast CEO will not authorize anyone at
221427 - Comcast to send a letter to the customer, and no one at Comcast can
221428 - receive a letter from customers.  Everything is verbal.
221430 -  ..
221431 - Asked how to confirm verbal understandings?
221433 -  ..
221434 - Bobbi Jo said Comcast refuses to perform confirmation.  She said the
221435 - written statements customers receive reflect Comcast understandings
221436 - of verbal communications.
221438 -  ..
221439 - Bobbi said customers can be assured that Comcast employees diligently
221440 - and carefully listen to customers and record everything correctly.
221442 -  ..
221443 - We reviewed Comcast's statement dated 101007, and showing........
221444 -
221445 -           Previous Balance....................... $80.05
221447 -  ..
221448 - Telecon with Efrin in Comcast Billing Department determined that
221449 - Comcast's billing was incorrect.  At that time, Efrin advised that
221450 - actual amount owed was $133.51, reported on 100918 0923. ref SDS 9
221451 - UU3I
221453 -  ..
221454 - Comcast sent a letter reporting that payment was received in the
221455 - amount of $133.51, also shown on 100918 0923. ref SDS 9 VU3G
221457 -  ..
221458 - David says today, that Comcast didn't get paid, per above. ref SDS 0
221459 - X852
221461 -  ..
221462 - Thus, Comcast records are rife with mistakes.
221464 -  ..
221465 - Bobbi Jo said she is very sorry.  There is nothing she can do because
221466 - the Comcast CEO won't let Comcast verify communications with
221467 - customers.
221468 -
221469 -
221470 -
221471 -
221472 -
221474 -  ..
2215 -
2216 -
2217 - 0948
2218 -
221801 - Wells Fargo payment.
221802 -
221803 - Since online direct payment through Comcast failed last month despite
221804 - getting a letter from Comcast saying they received payment on 100918
221805 - 0923, ref SDS 9 VU3G, will try making payment through Wells Fargo.
221807 -  ..
221808 - Setup Comcast for electronic payment...
221809 -
221810 -        Paid..................................... $231.57
221811 -        Reference................................ VBXB4YRI
221812 -        Send on.................................. 101012
221813 -        Deliver on............................... 101014
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