CONTACTS
0201 - Comcast Corporation
020101 - Mr. Customer Assistant
020103 - Customer Support Department
0202 - Comcast Corporation
020201 - Mr. Customer Assistant
020203 - Customer Support Department
SUBJECTS
Comcast Order 258739 Telephone Internet Television Long Distance Con
4103 -
4103 - ..
4104 - Summary/Objective
4105 -
410501 - Follow up ref SDS 12 0000. ..
4106 -
4107 -
4108 - Progress
4109 -
410901 - On 100826 Pam canceled cable service. ref SDS 9 0001
410902 -
410903 - On 060116 changed scope of service. ref SDS 6 UW5H
410905 - ..
410906 - A few days ago, Ross canceled his AT&T telephone service and hired
410907 - Comcast for telephone, Internet, and television service.
410909 - ..
410910 - Called Comcast, following up work last night with Jessica, reported on
410911 - 100911 2201. ref SDS 12 RP7N
410913 - ..
410914 - Talked to Rhashonda..
410916 - ..
410917 - Discussed call with Jessica last night...
410918 -
410919 - Reference Number 755563003754826371, for work on 100911 2201.
410920 - ref SDS 12 RP7N
410922 - ..
410923 - Rhashanda needs social security to evaluate whether Comcast needs $100
410924 - deposit. After getting social security number, Rhashanda advised that
410925 - Comcast does not require a deposit for this transaction.
410927 - ..
410928 - Comcast job number....................... 258739
410929 -
410930 - [On 100915 1403 Comcast arrives to implement work order
410931 - consolidating communication services. ref SDS 15 IE8X
410933 - ..
410934 - Comcast has to cancel Mil's account...
410938 - ..
410939 - Millie will get a credit of $45.22.
410941 - ..
410942 - New account is opened for Rod.
410946 - ..
410947 - Comcast will provide a new telephone number, see below. ref SDS 0
410948 - QQ7M It will be unlisted.
410950 - ..
410951 - Asked to keep the current primary number, 925 680 8947, because it is
410952 - widely distributed. It will be expensive and take a lot of time
410953 - notifying people that there is a new telephone number.
410955 - ..
410956 - Rhashonda explained that Comcast requires customers to get new
410957 - telephone numbers in order to provide more efficient and cost
410958 - effective service. Extra time and expense caused to the customer can
410959 - be recovered through better service from Comcast.
410960 -
410961 - [...below ordered email service from Earthlink, and
410962 - configured Mozilla Thunderbird email program with earthlink
410963 - email address to replace pacbell.net. ref SDS 0 XN3J
410965 - ..
410966 - Pam can cancel AT&T telephone lines, including DSL Internet service.
410968 - ..
410969 - Rhashonda explained the scope of service for television, Internet, and
410970 - telephone. She said there will be no long distance telephone charges
410971 - within the US, as Jessica explained in the call last night on 100911
410972 - 2201. ref SDS 12 0R7W
410974 - ..
410975 - Rhashonda confirmed scope of television service channels presented by
410976 - Jessica yesterday on 100911 2201. ref SDS 12 I63T
410977 -
410978 - Standard............ 1 - 200
410979 - Foreign............. 301 - 370.... missing
410980 - Sports.............. 402
410981 - MLB................. 412
410982 - NFL................. 417
410983 - Movies.............. 501 - 540
410984 - HBO................. 550 - 560
410985 - Movies.............. 576 - 586
410986 - Foreign............. 600 - 675.... missing
410987 - HDTV................ 700 - 847
410988 - Music............... 901 - 989
410990 - ..
410991 - Total cost will be $128.51 tax included per month for 2 years.
410993 - ..
410994 - Asked Rhashonda to submit a letter confirming this scope and monthly
410995 - rate.
410996 -
410997 - [On 100915 1403 Comcast setup up telephone and Internet
410998 - service to replace AT&T; Michael said that Comcast requires
410999 - all customers to have a Comcast email address for a user ID
411000 - to access Comcast Internet account management services.
411001 - ref SDS 15 FH3I
411003 - ..
411004 - Rhashonda said her boss won't permit Comcast customer representatives
411005 - to send written confirmation of scope and price for communication
411006 - services. She feels Comcast will rely on customer records to verify
411007 - understandings on the agreement.
411009 - ..
411010 - Cost Comparison..................................
411011 -
411012 - Pam reports following costs from Millie's payment history...
411013 -
411014 - Sprint..cell phone.................... $35
411015 -
411016 - GTC............................ 22
411017 - AT&T....4947................... 51
411018 - AT&T....4948...email........... 15
411019 - Comcast television............. 120
411021 - ..
411022 - Total...say.......................... $210
411024 - ..
411025 - Comcast at $130 is therefore about $80 per month less.
411027 - ..
411028 - Pam will need to cancel AT&T telephone service.
411030 - ..
411031 - Comcast will come out and install telephone and Internet services
411032 - next Wednesday.
411034 - ..
411035 - We have no home alarm.
411037 - ..
411038 - Rashonda said installation of telephone and Internet service will take
411039 - 2 days to schedule the work.
411041 - ..
411042 - No installation fee, but $5 telephone activation fee on 1st bill.
411044 - ..
411045 - Therefore the 1st bill will be for the amount of $133.51, adding $5 to
411046 - the monthly charge, agreed above. ref SDS 0 H13L
411047 -
411048 - [On 100918 0923 received 1st bill from Comcast in the
411049 - amount of $80.05. ref SDS 17 IE8X
411051 - ..
411052 - New phone number...
411056 - ..
411057 - Installation date for telephone and Internet service....
411058 -
411059 - 100915.... between 1200 - 1400
411060 -
411061 - [On 100915 1403 Comcast arrives to install and configure
411062 - expanded communication services. ref SDS 15 IE8X
411063 -
411064 -
411065 -
411066 -
4111 -
SUBJECTS
Earthlink Email Welchco-com Replace Pacbell-net Implement Cancel AT&
6603 -
660401 - ..
660402 - Email Address Earthlink Welchco Account Change from Pacbell
660403 -
660404 - Follow up ref SDS 4 3P97.
660405 -
660406 - Need new email address from Earthlink, because canceling AT&T Internet
660407 - service for pacbell account used the past 15 years.
660408 -
660409 - [On 100915 1403 Comcast setup up telephone and Internet
660410 - service to replace AT&T; Michael said that Comcast requires
660411 - all customers to have a Comcast email address for a user ID
660412 - to access Comcast Internet account management services.
660413 - ref SDS 15 FH3I
660415 - ..
660416 - Configuration prior Pacbell email account was previously reported on
660417 - 030908 1022, ref SDS 4 3P97, changed today to Earthlink, because
660418 - consolidating communication services and ending work with AT&T,
660419 - reported today, per above. ref SDS 0 UW3I
660421 - ..
660422 - Called Earthlink with number on 100825 1037. ref SDS 8 FX4L
660423 -
660424 - 888-932-1997
660426 - ..
660427 - Another number to call for eamil support is...
660428 -
660429 - 800 955 0186
660431 - ..
660432 - Talked to Michael.
660434 - ..
660435 - Case number............................... 155388934
660437 - ..
660438 - Background is listed on 100825 1037. ref SDS 8 K07J
660439 -
660440 - 1. email address....................... welchco@earthlink.net
660441 - reported on 010502 1102. ref SDS 1 0S75
660442 -
660443 - 2. email address....................... rod@welchco.com
660444 - reported on 010522 0902. ref SDS 2 VQ6K
660446 - ..
660447 - Contacted Earthlink on 100910 1313. ref SDS 11 KD5I
660449 - ..
660450 - On Wednesday, 100915 telephone number for Internet service will be
660451 - changed, per above. ref SDS 0 QQ7M
660452 -
660454 - ..
660455 - Account Settings Thunderbird Email Password Enetered in Options
660456 -
660457 - Michael confirmed that email address on earthlink is...
660461 - ..
660462 - Michael explained settings, but first test sending and receiving email
660463 - failed.
660465 - ..
660466 - [On 100914 0918 called AT&T forwarded email to Earthlink
660467 - account. ref SDS 14 KK9G
660469 - ..
660470 - Password required for email incoming and outgoing servers presented a
660471 - problem.
660473 - ..
660474 - Michael feels that when a letter is sent or received, then the email
660475 - program, here Mizolla Thunderbird, should present a screen asking for
660476 - the password. On the first test this did not happen.
660478 - ..
660479 - Michael used a software program to view the screen, and figured out a
660480 - solution.
660482 - ..
660483 - Email requires Account Sectings accessed in the email program menu
660484 - for......
660485 -
660486 - Tools
660487 - Account Settings
660489 - ..
660490 - Passwords however are set in...
660491 -
660492 - Tools
660493 - Options
660494 - Security
660495 - Saved Passwords
660497 - ..
660498 - During the call configured Thunderbird Tools Account Settings
660499 -
660563 - ..
660564 - Michael said AT&T needs to be notified that email sent to
660565 - ...pacbell.net should be forwarded to the new email address.
660567 - ..
660568 - We need to have email sent to...
660572 - ..
660573 - The record on 030510 1125 shows a phone number to call AT&T.
660574 - ref SDS 3 IS6K
660575 -
660576 - [On 100914 0918 called AT&T forwarded email to Earthlink
660577 - account. ref SDS 14 KK9G
660578 -
660579 - [On 100915 1403 Comcast setup up telephone and Internet
660580 - service to replace AT&T; Michael said that Comcast requires
660581 - all customers to have a Comcast email address for a user ID
660582 - to access Comcast Internet account management services.
660583 - ref SDS 15 FH3I
660584 -
660585 -
660586 -
660587 -
660588 -
660589 -
6606 -
Distribution. . . . See "CONTACTS"