CONTACTS 
0201 - Comcast
020101 - Mr. Customer Assistant
020103 - Customer Support Department

SUBJECTS
Email Forward Cancel AT&T Telephone Service Order Comcast Telephone    04

1803 -
1803 -    ..
1804 - Summary/Objective
1805 -
180501 - Follow up ref SDS 11 0000. ref SDS 10 0000.
180502 -
180503 -
180504 -
180506 -  ..
1806 -
1807 -
1808 - Background
1809 -
180901 - On 100826 Pam canceled cable service. ref SDS 8 0001
180902 -
180903 - On 060116 changed scope of service. ref SDS 6 UW5H
180905 -  ..
180906 - On 100912 0948 called Comcast and set Earthlink address for email.
180907 - ref SDS 11 4P6G
180909 -  ..
180910 - On 100914 0918 called AT&T to forward email sent to pacbell.net to
180911 - Earthlink. ref SDS 0 KK9G
180912 -
180913 -
180915 -  ..
1810 -
1811 -
1812 - Progress
1813 -
181301 - Called AT&T at telephone number in record on 030510. ref SDS 3 IS6K
181302 -
181303 - We need to have email sent to...
181307 -  ..
181308 - Talked to Patrick.
181310 -  ..
181311 - He asked for phone numbers.
181313 -  ..
181314 - Gave the 2 numbers...
181316 -  ..
181317 - Explained objective per above. ref SDS 0 KK9G
181319 -  ..
181320 - Case number for this transaction....
181321 -
181322 -
181324 -  ..
1814 -
1815 -
1816 - 2138
1817 -
181701 - Patrick is investigating to see how to implement this requirement.
181702 -
181704 -  ..
1818 -
1819 -
1820 - 2142
1821 -
182101 - Patrick came back online.
182102 -
182103 - He said to redirect email customers call from 0900 - 2400 Eastern
182104 - time....
182105 -
182106 -        AT&T Connect It or Support Plus..
182107 -
182108 -                     877 831 2880
182110 -  ..
182111 - Tried to do this online, but could not find a feature for forwarding
182112 - email to a new address.
182114 -  ..
182115 - Tried number at 877 831 2880, and got messages saying this is a pay
182116 - for service line, which does not apply now.  The system said to
182117 - call another number.
182118 -
182120 -  ..
1822 -
1823 -
1824 - 0923
1825 -
182501 - Called....
182502 -
182503 -                     800 288 2020
182505 -  ..
182506 - On hold...
182507 -
182509 -  ..
1826 -
1827 -
1828 - 0923
1829 -
182901 - Talked to Victor.
182902 -
182903 - He asked for telephone number of DSL............. 925 680 8948
182905 -  ..
182906 - Asked Victor to change...
182907 -
182910 -
182911 -            [On 100922 2002 notified family and friends of change in
182912 -            telephone and email address. ref SDS 14 VB5H
182914 -  ..
182915 - Victor said he needs verification information to complete
182916 - transaction.  He asked...
182917 -
182924 -
182926 -  ..
1830 -
1831 -
1832 - 0932
1833 -
183301 - Victor working off line to implement request.
183302 -
183304 -  ..
1834 -
1835 -
1836 - 0936
1837 -
183701 - Victor back online.
183702 -
183703 - He helped use AT&T email account access on the Internet through...
183704 -
183705 -              https://login.yahoo.com/config/login_verify2?&.src=ym
183707 -  ..
183708 - This AT&T Internet address provides access to the pacbell.net email
183709 - account using....
183710 -
183713 -
183714 -
183715 -    1.  Options......................... top right side of web page
183716 -        Mail Options
183717 -
183718 -           POP & Forwarding............. list on left side half way down
183720 -         ..
183721 -    2.  Select...
183722 -
183723 -        Forward your AT&T.net mail
183727 -         ..
183728 -    3.  Save click...................... near top of page above
183729 -                                         "POP & Forwarding"
183730 -
183731 -            [On 100915 2129 letter to Anna asks Earthlink for
183732 -            procedures to access email through web browser, and manage
183733 -            spam, similar to AT&T email. ref SDS 13 KD5I
183735 -  ..
183736 - This procedure results in getting an email from...
183737 -
183738 -    1.  Subject: Yahoo! Email Address Confirmation
183739 -        Date: Tue, 14 Sep 2010 09:46:54 -0700 (PDT)
183743 -         ..
183744 -    2.  TO VERIFY "rod@welchco.com" as a valid email address for the
183745 -        Yahoo! account "rodwelch@pacbell.net",
183746 -
183747 -        1.  Sign in as rodwelch@pacbell.net.
183748 -
183749 -        2.  Click on the following link or enter it in your browser.
183750 -
183751 -            http://popfwd.mail.yahoo.com/pf/addverify?.addr=rod%40welchco.com&.c=8bbbf6&.intl=us&.bm=&.loginas=rodwelch%40pacbell.net&.send=1&.done=http%3A%2F%2Fmrd.mail.yahoo.com%2Foptions%3Fsection%3Dpopforward
183753 -  ..
183754 - This web address is for opening AT&T email online, which bookmarked
183755 - in the browser already.
183757 -             ..
183758 -        3.  Follow the instructions on our site. If the instructions
183759 -            ask you for your Confirmation Code, enter:
183762 -
183769 -  ..
183770 - Implemeting the above instructions are not intuitive.  Victor
183771 - provided assistance.
183773 -  ..
183774 - Sent an email to old address and successfully received at new
183775 - address, indicating the new address is now active.
183777 -  ..
183778 - Victor suggested telling AT&T billing department to keep the old
183779 - email address after closing AT&T telephone account.
183780 -
183781 -
183782 -
183783 -
183784 -
183785 -
183786 -
183787 -
183788 -
183789 -
1838 -