CONTACTS 
0201 - Earthlink, Inc.
020101 - Mr. Enrique Cxxxxx
020102 - Customer Representative
020104 - Billing Department

SUBJECTS
Earthlink My Account Web Hosting FTP Change Password Procedures Open

3403 -
3403 -    ..
3404 - Summary/Objective
3405 -
340501 - Follow up ref SDS 23 0000. ref SDS 22 0000.
340502 -
340503 -
340504 -
340505 -
340507 -  ..
3406 -
3407 -
3408 - Background
3409 -
340901 - On 100610 Bryant assisted in opening Wells Fargo checking account,
340902 - that includes ATM services. ref SDS 6 CR7J
340904 -  ..
340905 - On 100806 received call from someone (a woman) who has prepared papers
340906 - to change the joint account set up with Millie on 100610 1110,
340907 - ref SDS 6 KD5I, into a single person account.
340909 -  ..
340910 - On 100809 0910 meeting at Wells Fargo bank to close joint account with
340911 - Millie and open new sole owner account. ref SDS 12 8349
340913 -  ..
340914 - On 100816 1238 received Visa debit card for making charges to the
340915 - checking account without writing checks. ref SDS 15 KD5I
340917 -  ..
340918 - On 100816 2104 changed Earthlink billing to reflect new account with
340919 - Millie's death on 100729. ref SDS 16 KD5I
340921 -  ..
340922 - On 100825 1037 discovered welchco.com home page reports a virus attack
340923 - on the Internet.  Called Earthlink for assistance, and they reported
340924 - there are no improper nor extraneous files on welchco.com directory.
340925 - ref SDS 17 KD5I
340927 -  ..
340928 - On 100907 1620 discovered script added to index.htm on welchco.com;
340929 - removed the script and notified Earthlnk. ref SDS 19 KD5I  Research
340930 - indicates should immediately change ftp password. ref SDS 19 EJ58
340932 -  ..
340933 - On 100908 1230 discovered Earthlink fixed the problem of Google Report
340934 - Attack Page on welchco.com, so this was a big relief. ref SDS 20 KD5I
340935 - Still having problems reported last night that new password not
340936 - supporting ftp ops on welchco.com. ref SDS 20 IQ5H
340938 -  ..
340939 - On 100910 1313 letter to Earthlink asks for assistance to submit
340940 - procedures on using "My Account" Internet address for changing
340941 - passwords to ftp files that change content on welchco.com website.
340942 - ref SDS 21 KD5I  Received letter in the afternoon from Anna with
340943 - procedures, ref SDS 21 5S8L, but still seems incomplete. ref SDS 21
340944 - 5S8L
340946 -  ..
340947 - On 100912 0628 letter to Earthlink asks for additional assistance on
340948 - accessing "My Account" because there are 2 sets of access control
340949 - data. ref SDS 22 KD5I
340951 -  ..
340952 - On 100913 1411 Earthlink explains how to open My Account for web
340953 - hosting. ref SDS 23 KD5I
340955 -  ..
340956 - On 100914 0918 AT&T notified to forward email to welchco.com at
340957 - Earthlink.  ref SDS 24 TU9N
340959 -  ..
340960 - On 100915 1403 Comcast configured telephone and Internet support to
340961 - replace AT&T service. ref SDS 25 QQ7M
340963 -  ..
340964 - On 100915 2129 letter to Anna at Earthlink asking for procedures to
340965 - perform AT&T support for customers to access email through web
340966 - browsers rather than telephone line at office, and to manage spam
340967 - sources. ref SDS 0 KD5I
340968 -
340969 -
340970 -
340972 -  ..
3410 -
3411 -
3412 - Progress
3413 -
341301 - Letter to Earthlink says...
341302 -
341303 -    1.  Subject: Earthlink Procedure Access Email through Web Browser URL and Manage Spam
341304 -        Date: Wed, 15 Sep 2010 22:10:59 -0700
341311 -         ..
341312 -    2.  Now seem to have all issues resolved, thanks to you, and
341313 -        reported on 100913. ref SDS 23 9L9J
341315 -         ..
341316 -    3.  The next day on Tuesday, 100914, I switched email from AT&T
341317 -        using rodwelch@pacbell.net, to Earthlink using rod@welchco.com.
341318 -        ref SDS 24 NL7N
341320 -         ..
341321 -    4.  AT&T provides online access to manage email by entering an
341322 -        email account and password, rather than go through an email
341323 -        program, like Mozilla Thunderbird.  Web browser access to email
341324 -        permits marking spam, so it does not clutter the email "Inbox"
341325 -        doing daily work.  Does Earthlink have a comparable system?
341326 -        How is it accessed through a URL rather than the email program?
341327 -
341328 -            [On 100916 1118 letter from Anna says Earthlink provides
341329 -            comparable procedures for managing webmail. ref SDS 26 CG5S
341331 -             ..
341332 -            [On 100929 0910 experience using Earthlink webmail shows
341333 -            severe problems getting repeat spam after marking
341334 -            correspondence as spam. ref SDS 27 KD5I  Called Earthlink
341335 -            and was presented with a complex, time consuming procedure
341336 -            to mark email as spam, and block further transmission.
341337 -            ref SDS 27 XF5U; letter to Anna asks for clarification of
341338 -            procedure. ref SDS 27 CD6G
341339 -
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3414 -