CONTACTS 
0201 - Earthlink, Inc.
020101 - Mr. Enrique Cxxxxx
020102 - Customer Representative
020104 - Billing Department

SUBJECTS
Earthlink My Account Web Hosting FTP Change Password Procedures Open

3403 -
3403 -    ..
3404 - Summary/Objective
3405 -
340501 - Follow up ref SDS 22 0000. ref SDS 21 0000.
340502 -
340503 -
340504 -
340506 -  ..
3406 -
3407 -
3408 - Background
3409 -
340901 - On 100610 Bryant assisted in opening Wells Fargo checking account,
340902 - that includes ATM services. ref SDS 6 CR7J
340904 -  ..
340905 - On 100806 received call from someone (a woman) who has prepared papers
340906 - to change the joint account set up with Millie on 100610 1110,
340907 - ref SDS 6 KD5I, into a single person account.
340909 -  ..
340910 - On 100809 0910 meeting at Wells Fargo bank to close joint account with
340911 - Millie and open new sole owner account. ref SDS 12 8349
340913 -  ..
340914 - On 100816 1238 received Visa debit card for making charges to the
340915 - checking account without writing checks. ref SDS 15 KD5I
340917 -  ..
340918 - On 100816 2104 changed Earthlink billing to reflect new account with
340919 - Millie's death on 100729. ref SDS 16 KD5I
340921 -  ..
340922 - On 100825 1037 discovered welchco.com home page reports a virus attack
340923 - on the Internet.  Called Earthlink for assistance, and they reported
340924 - there are no improper nor extraneous files on welchco.com directory.
340925 - ref SDS 17 KD5I
340927 -  ..
340928 - On 100907 1620 discovered script added to index.htm on welchco.com;
340929 - removed the script and notified Earthlnk. ref SDS 19 KD5I  Research
340930 - indicates should immediately change ftp password. ref SDS 19 EJ58
340932 -  ..
340933 - On 100908 1230 discovered Earthlink fixed the problem of Google Report
340934 - Attack Page on welchco.com, so this was a big relief. ref SDS 20 KD5I
340935 - Still having problems reported last night that new password not
340936 - supporting ftp ops on welchco.com. ref SDS 20 IQ5H
340938 -  ..
340939 - On 100910 1313 letter to Earthlink asks for assistance to submit
340940 - procedures on using "My Account" Internet address for changing
340941 - passwords to ftp files that change content on welchco.com website.
340942 - ref SDS 21 KD5I  Received letter in the afternoon from Anna with
340943 - procedures, ref SDS 21 5S8L, but still seems incomplete. ref SDS 21
340944 - 5S8L
340946 -  ..
340947 - On 100912 0628 letter to Earthlink asks for additional assistance on
340948 - accessing "My Account" because there are 2 sets of access control
340949 - data. ref SDS 22 KD5I
340951 -  ..
340952 - On 100913 1411 Earthlink explains how to open My Account for web
340953 - hosting. ref SDS 0 KD5I
340954 -
340955 -
340956 -
340958 -  ..
3410 -
3411 -
3412 - Progress
3413 -
341301 - Received a letter from Anna at Earthlink, responding to the letter
341302 - sent to her yesterday on 100912 0628. ref SDS 22 KD5I  It got lost,
341303 - because today email sent to pacbell.net was forwarded to Earthlink.
341304 - Anna's letter was sent just before the forwarding instruction
341305 - occurred.
341306 -
341307 -            [On 100914 0918 AT&T forwarded email to pacbell.net to
341308 -            welchco.com. ref SDS 23 PQSW
341310 -  ..
341311 - Anna's letter said that Earthlink My Account access at...
341312 -
341313 -              https://myaccount.earthlink.net
341314 -
341315 - ...and requested in the letter to Earthlink yesterday on 100912 0628.
341316 - ref SDS 22 KD5I, is the wrong "My Account" page for welchco.com.
341318 -  ..
341319 - There is another "My Account" for web hosting, which can be accessed
341320 - by clicking on
341322 -                   ..
341323 -                  Web Hosting/Parked Domain
341324 -
341325 - ...shown at the bottom left of the page.  Clicking on this location
341326 - opens another Comcast resource, which can also be accessed directly...
341328 -           ..
341329 -          My Account Web Hosting
341330 -
341331 -              https://myaccount.earthlink.net/cam/whlogin.jsp
341333 -  ..
341334 - "My Account Web Hosting" shows fields for content listed on 100816
341335 - 2104. ref SDS 16 FV42  Password was changed on 100907 1620.
341336 - ref SDS 19 KO43
341338 -  ..
341339 - This resolves all pending issues with Earthlink.
341341 -  ..
341342 - Need to find out how Earthlink enables customers to...
341343 -
341344 -        1.  Access email through web browser apart from Comcast cable
341345 -            system, as AT&T supports at...
341346 -
341347 -              https://login.yahoo.com/config/login_verify2?&.src=ym
341349 -             ..
341350 -        2.  Mark letters on server as "spam" so that further letters
341351 -            from the same source will be diverted from email downloaded
341352 -            on call from the email program, e.g., Outlook, Thunderbird.
341354 -                ..
341355 -               [On 100915 2129 letter to Anna asks Earthlink for
341356 -               procedures to access email through web browser, and
341357 -               manage spam, similar to AT&T email. ref SDS 24 KD5I
341358 -
341359 -
341360 -
341361 -
341362 -
341363 -
341364 -
3414 -