CONTACTS 
0201 - Earthlink, Inc.
020101 - Mr. Enrique Cxxxxx
020102 - Customer Representative
020104 - Billing Department

SUBJECTS
Earthlink My Account Web Hosting FTP Change Password Procedures Open

3403 -
3403 -    ..
3404 - Summary/Objective
3405 -
340501 - Follow up ref SDS 27 0000. ref SDS 24 0000.
340502 -
340503 -
340504 -
340505 -
340507 -  ..
3406 -
3407 -
3408 - Background
3409 -
340901 - On 100610 Bryant assisted in opening Wells Fargo checking account,
340902 - that includes ATM services. ref SDS 6 CR7J
340904 -  ..
340905 - On 100806 received call from someone (a woman) who has prepared papers
340906 - to change the joint account set up with Millie on 100610 1110,
340907 - ref SDS 6 KD5I, into a single person account.
340909 -  ..
340910 - On 100809 0910 meeting at Wells Fargo bank to close joint account with
340911 - Millie and open new sole owner account. ref SDS 12 8349
340913 -  ..
340914 - On 100816 1238 received Visa debit card for making charges to the
340915 - checking account without writing checks. ref SDS 15 KD5I
340917 -  ..
340918 - On 100816 2104 changed Earthlink billing to reflect new account with
340919 - Millie's death on 100729. ref SDS 16 KD5I
340921 -  ..
340922 - On 100825 1037 discovered welchco.com home page reports a virus attack
340923 - on the Internet.  Called Earthlink for assistance, and they reported
340924 - there are no improper nor extraneous files on welchco.com directory.
340925 - ref SDS 17 KD5I
340927 -  ..
340928 - On 100907 1620 discovered script added to index.htm on welchco.com;
340929 - removed the script and notified Earthlnk. ref SDS 19 KD5I  Research
340930 - indicates should immediately change ftp password. ref SDS 19 EJ58
340932 -  ..
340933 - On 100908 1230 discovered Earthlink fixed the problem of Google Report
340934 - Attack Page on welchco.com, so this was a big relief. ref SDS 20 KD5I
340935 - Still having problems reported last night that new password not
340936 - supporting ftp ops on welchco.com. ref SDS 20 IQ5H
340938 -  ..
340939 - On 100910 1313 letter to Earthlink asks for assistance to submit
340940 - procedures on using "My Account" Internet address for changing
340941 - passwords to ftp files that change content on welchco.com website.
340942 - ref SDS 21 KD5I  Received letter in the afternoon from Anna with
340943 - procedures, ref SDS 21 5S8L, but still seems incomplete. ref SDS 21
340944 - 5S8L
340946 -  ..
340947 - On 100912 0628 letter to Earthlink asks for additional assistance on
340948 - accessing "My Account" because there are 2 sets of access control
340949 - data. ref SDS 22 KD5I
340951 -  ..
340952 - On 100913 1411 Earthlink explains how to open My Account for web
340953 - hosting. ref SDS 24 KD5I
340955 -  ..
340956 - On 100914 0918 AT&T notified to forward email to welchco.com at
340957 - Earthlink.  ref SDS 25 TU9N
340959 -  ..
340960 - On 100915 1403 Comcast configured telephone and Internet support to
340961 - replace AT&T service. ref SDS 26 QQ7M
340963 -  ..
340964 - On 100915 2129 letter to Anna at Earthlink asking for procedures to
340965 - perform AT&T support for customers to access email through web
340966 - browsers rather than telephone line at office, and to manage spam
340967 - sources. ref SDS 27 KD5I
340969 -  ..
340970 - On 100916 1118 letter from Anna says Earthlink has procedures to
340971 - manage webmail comparable to AT&T. ref SDS 0 KD5I
340972 -
340973 -
340975 -  ..
3410 -
3411 -
3412 - Progress
3413 -
341301 - Letter to Earthlink says...
341302 -
341303 -    1.  Subject: Re: Earthlink Procedure Access Email through Web Browser URL and Manage Spam
341304 -        Date: Thu, 16 Sep 2010 21:47:59 +0800 (GMT+08:00)
341308 -         ..
341309 -    2.  Hi,
341311 -         ..
341312 -    3.  Yes you can also do that via webmail. [...responding to letter
341313 -        yesterday asking for procedures to manage webmail and delete
341314 -        spam, reported on 100915 2129. ref SDS 27 ME5Y...]  Just log on
341315 -        to...
341316 -
341317 -              http://webmail.hosting.earthlink.net
341319 -         ..
341320 -    4.  Just type in your email address *************** and your email
341321 -        password. [...reported on 100912 0948. ref SDS 23 KH3M...]
341322 -
341323 -            [On 100929 0910 experience using Earthlink webmail shows
341324 -            severe problems getting repeat spam after marking
341325 -            correspondence as spam. ref SDS 28 KD5I  Called Earthlink
341326 -            and was presented with a complex, time consuming procedure
341327 -            to mark email as spam, and block further transmission.
341328 -            ref SDS 28 XF5U; letter to Anna asks for clarification of
341329 -            procedure. ref SDS 28 CD6G
341330 -
341331 -
341332 -
341333 -
341334 -
341335 -
341336 -
341337 -
341338 -
341339 -
341340 -
3414 -