CONTACTS 
0201 - Earthlink, Inc.
020101 - Mr. Enrique Cxxxxx
020102 - Customer Representative
020104 - Billing Department

SUBJECTS
Earthlink Spam Inefficient Manage Webmail Compared Pacbell AT&T Mar    36

3603 -
3603 -    ..
3604 - Summary/Objective
3605 -
360501 - Follow up ref SDS 28 0000. ref SDS 27 0000.
360502 -
360503 -
360504 -
360505 -
360507 -  ..
3606 -
3607 -
3608 - Background
3609 -
360901 - On 100610 Bryant assisted in opening Wells Fargo checking account,
360902 - that includes ATM services. ref SDS 6 CR7J
360904 -  ..
360905 - On 100806 received call from someone (a woman) who has prepared papers
360906 - to change the joint account set up with Millie on 100610 1110,
360907 - ref SDS 6 KD5I, into a single person account.
360909 -  ..
360910 - On 100809 0910 meeting at Wells Fargo bank to close joint account with
360911 - Millie and open new sole owner account. ref SDS 12 8349
360913 -  ..
360914 - On 100816 1238 received Visa debit card for making charges to the
360915 - checking account without writing checks. ref SDS 15 KD5I
360917 -  ..
360918 - On 100816 2104 changed Earthlink billing to reflect new account with
360919 - Millie's death on 100729. ref SDS 16 KD5I
360921 -  ..
360922 - On 100825 1037 discovered welchco.com home page reports a virus attack
360923 - on the Internet.  Called Earthlink for assistance, and they reported
360924 - there are no improper nor extraneous files on welchco.com directory.
360925 - ref SDS 17 KD5I
360927 -  ..
360928 - On 100907 1620 discovered script added to index.htm on welchco.com;
360929 - removed the script and notified Earthlnk. ref SDS 19 KD5I  Research
360930 - indicates should immediately change ftp password. ref SDS 19 EJ58
360932 -  ..
360933 - On 100908 1230 discovered Earthlink fixed the problem of Google Report
360934 - Attack Page on welchco.com, so this was a big relief. ref SDS 20 KD5I
360935 - Still having problems reported last night that new password not
360936 - supporting ftp ops on welchco.com. ref SDS 20 IQ5H
360938 -  ..
360939 - On 100910 1313 letter to Earthlink asks for assistance to submit
360940 - procedures on using "My Account" Internet address for changing
360941 - passwords to ftp files that change content on welchco.com website.
360942 - ref SDS 21 KD5I  Received letter in the afternoon from Anna with
360943 - procedures, ref SDS 21 5S8L, but still seems incomplete. ref SDS 21
360944 - 5S8L
360946 -  ..
360947 - On 100912 0628 letter to Earthlink asks for additional assistance on
360948 - accessing "My Account" because there are 2 sets of access control
360949 - data. ref SDS 22 KD5I
360951 -  ..
360952 - On 100913 1411 Earthlink explains how to open My Account for web
360953 - hosting. ref SDS 24 KD5I
360955 -  ..
360956 - On 100914 0918 AT&T notified to forward email to welchco.com at
360957 - Earthlink.  ref SDS 25 TU9N
360959 -  ..
360960 - On 100915 1403 Comcast configured telephone and Internet support to
360961 - replace AT&T service. ref SDS 26 QQ7M
360963 -  ..
360964 - On 100915 2129 letter to Anna at Earthlink asking for procedures to
360965 - perform AT&T support for customers to access email through web
360966 - browsers rather than telephone line at office, and to manage spam
360967 - sources. ref SDS 27 KD5I
360969 -  ..
360970 - On 100916 1118 letter from Anna says Earthlink has procedures to
360971 - manage webmail comparable to AT&T. ref SDS 28 KD5I
360973 -  ..
360974 - On 100929 0910 experience using Earthlink webmail indicates that
360975 - deleting spam has become a problem. ref SDS 0 KD5I  Called Earthlink
360976 - and got a procedure for marking a sender as spam is very complicated
360977 - and time consuming.
360978 -
360979 -
360981 -  ..
3610 -
3611 -
3612 - Progress
3613 -
361301 - On 100916 letter from Anna indicated that Earthlink has procedures to
361302 - manage email spam comparable to AT&T, ref SDS 28 KD5I, responding to
361303 - the letter asking about this the day before on 100915 2129.
361304 - ref SDS 27 ME5Y
361306 -  ..
361307 - The past few weeks have used Earthlink webmail to mark letters as
361308 - spam, but they keep showing up in my Netscape Thunderbird email
361309 - program, despite having been marked as spam in the Earthlink webmail
361310 - Inbox.
361312 -  ..
361313 - This morning called Earthlink.  Technical support person explained a
361314 - very complicated and time consuming procedure to mark a letter as spam
361315 - and to avoid getting further correspondence from the source.
361316 -
361318 -  ..
3614 -
3615 -
3616 - 1019
3617 -
361701 - Letter to Anna requesting clarification of spam blocking...
361702 -
361703 -    1.  Subject: Manage Webmail Avoid Spam
361704 -        Date: Wed, 29 Sep 2010 10:35:14 -0700
361711 -         ..
361712 -    2.  My letter to you on 100915 asked for Earthlink procedures to
361713 -        manage webmail, and specifically to emulate AT&T procedures to
361714 -        mark correspondence as spam to avoid getting further email from
361715 -        the source. ref SDS 27 ME5Y
361717 -         ..
361718 -    3.  As shown in the chronology on 100915, the next day on 100916,
361719 -        your letter said "yes" Earthlink has comparable procedures.
361721 -         ..
361722 -    4.  This is very important for efficiency managing communications
361723 -        by separating spam from important correspondence.
361725 -         ..
361726 -    5.  My record this morning reports persistent failure of Earthlink
361727 -        to suppress correspondence marked as spam.  I called and talked
361728 -        to your colleague in technical support (did not get her name).
361729 -        She explained a very complicated and time consuming procedure
361730 -        to mark a letter as spam for avoiding future transmission into
361731 -        my email program. ref SDS 0 KD5I
361733 -         ..
361734 -    6.  The technical support representative suggested customers can
361735 -        file suggestions for Earthlink to improve efficiency of spam
361736 -        blocking procedures in order to improve productivity toward
361737 -        saving time and money.
361739 -         ..
361740 -    7.  In the meaintime, I will investigate Comcast where I have
361741 -        another email account to see if they are closer to AT&T
361742 -        efficiency on managing webmail to block spam.
361744 -         ..
361745 -    8.  Please let me know if Earthlink has another, direct procedure
361746 -        for managing webmail.
361747 -
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3618 -