CONTACTS
0201 - Comcast Corporation
020101 - Mr. Customer Assistant
020103 - Customer Support Department
SUBJECTS
Mistake Corrected Invoice 3599421 Comcast Exchange Television Cable
3003 -
3003 - ..
3004 - Summary/Objective
3005 -
300501 - Follow up ref SDS 5 0000, ref SDS 4 0000.
300502 -
300503 -
300504 -
300506 - ..
3006 -
3007 -
3008 - Progress
3009 -
300901 - Exchange Comcast cable controller box for one that shows the channel.
300902 -
300903 - Visited Mary.
300905 - ..
300906 - Explained defects in cable controller box, which Mary exchanged
300907 - Saturday on Comcast's initiative, and without request of the customer,
300908 - reported 101016 0712, ref SDS 5 NK5O Reported Comcast recommendation
300909 - to exchange the cable controller for a unit that displays television
300910 - channels, also shown on 101016 0712. ref SDS 5 3244
300912 - ..
300913 - Also returned defective remote control.
300915 - ..
300916 - The remote control may not be defective, but rather simply needs to be
300917 - programmed to the television specification. It works for the cable
300918 - control box, because it can be pre-programmed, but not for the
300919 - television, reported on Saturday, 101016 0712, ref SDS 5 3241,
300921 - ..
300922 - Actually, the remote control could be defective, because the Comcast
300923 - agent, Jesus, helped program the remote control on Saturday, and it
300924 - still failed to perform, reported on 101016 0712, ref SDS 5 VA9M
300926 - ..
300927 - Instructions for programming the remote control to the television are
300928 - in the product specifications for the remote control. This procedure
300929 - was used for the Vizio, when first purchased, reported on 091006 0930,
300930 - ref SDS 3 TJ7H, and citing the earlier record on 091006 0930.
300931 - ref SDS 3 TJ7H. ref SDS 3 TJ7H That is why the original remote
300932 - control works.
300934 - ..
300935 - Mary provided assistance on...
300936 -
300937 - Invoice.............................. 3599421
300938 - Date................................. 101019 1151
300939 - Employee ID.......................... 1LEN QIN
300940 -
300949 - Ending Balance....................... 0.00
300951 - ..
300952 - Mary pointed out that this invoice shows Comcast correction on
300953 - errorneous $9.58 charge on the prior invoice, reported on 101016 0712.
300954 - ref SDS 5 PL3H, has been removed, since the current balance now shows
300955 - $0.00.
300956 -
300958 - ..
300959 - Channel Display Includes Record Movies Broadcasts Cable Controller
300960 - Display Channel Television Controller and Record Movies Broadcasts
300961 - Television Controller Display Channel and Record Movies Broadcasts
300962 - Record Movies Broadcasts Television Controller Display Current Channel
300963 -
300964 - Mary exchanged the cable box received last Saturday, for a model that
300965 - displays channels, as requested, per above. ref SDS 0 PP5H She
300966 - explained that the store no longer has the cable controller box, which
300967 - she exchanged on Saturday, and which displayed the current channel.
300968 - As a result, Comcast cannot return it today to correct the mistake on
300969 - 101016. ref SDS 5 NK5O She said the only cable controller Comcast has
300970 - in the store today with high definition television service and that
300971 - displays the current channel is a model that includes recording to
300972 - play back broadcasts like movies and sports events. Mary explained
300973 - that since Comcast is providing this unit to correct a mistake, there
300974 - is no charge for the additional recording feature.
300975 -
300976 - [...below on 101019 0950 at 1018 Comcast submitted
300977 - manual with procedures for using DVR feature of
300978 - television controller box to record and play recorded
300979 - movies, and other broadcasts. ref SDS 0 9E8H
300981 - ..
300982 - Mary submitted the following equipment....
300983 -
300984 - 1. MA1030FB2546.............. Returned (cable box)
300985 - 2. PAEY00579687.............. Returned (remote control)
300986 - 3. MA0720CAEP56 ............. Iss (cable box and recorder)
300987 - 4. M10724TDU284.............. Iss (remote control - not needed)
300989 - ..
300990 - Automated Box activation call 1 877 761 5018 available 24/7
300992 - ..
300993 - Mary said that after connecting the equipment, call the box activation
300994 - number and give them the last 4 digits of the cable controller box
300995 - serial number, in this case....
300996 -
300997 - EP56
300998 -
300999 - ...following the procedure explained during the meeting at Comcast on
301000 - 101016 0712. ref SDS 5 J25O
301002 - ..
301003 - Mary submitted a 2nd invoice on this transaction...
301004 -
301005 - Invoice.............................. 3599423
301006 - Date................................. 101019 1153
301007 - Employee ID.......................... 1LEN QIN
301008 -
301019 - ..
301020 - Note: $10 off/mo x 6 MOS... Retention offers.
301022 - ..
301023 - Not sure what the 2nd invoice is for. Mary seemed to say something
301024 - about the Comcast store could not give back the cable box
301025 -
301026 -
301027 -
3011 -
SUBJECTS
Cable Box Digital Video Recorder (DVR) Comcast Built-in Procedures I
4503 -
4504 - 1018
450501 - ..
450502 - Mary demonstrated how to record broadcasts using the Comcast televison
450503 - controller box, received today, per above, ref SDS 0 TK68, and she
450504 - submitted a manual...
450506 - ..
450507 - Cable Box Digital Video Recorder (DVR) Comcast
450508 - Digital Video Recorder (DVR) Comcast Cable Box
450509 - Comcast Built-in Digital Video Recorder (DVR)
450510 - Comcast Using Built-in Digital Video Recorder (DVR)
450511 -
450512 - Recording broadcast programs on Page 27...
450514 - ..
450515 - Guide button - large red button on left side near middle of
450516 - remote control - opens On-screen Progam Guide mode for
450517 - selecting a broadcast.
450519 - ..
450520 - While in On-screen Program Guide, highlight a program of
450521 - choice, and when highlighted, press "Rec" buttom to schedule
450522 - recording the broadcast at the specified time.
450524 - ..
450525 - "Rec" button is on the right side of the Remote Control near
450526 - the top, and below Fast-forward and above "Live" buttons.
450527 -
450529 - ..
450530 - Playing Recorded Programming on Page 27...
450531 -
450532 - My DVR button in middle of Remote Control near top below
450533 - Equal, and between Instant Replay and Live buttons.
450535 - ..
450536 - Pressing My DVR opens a list of recordings. Select and play.
450537 -
450538 -
450539 -
450540 -
450541 -
4506 -
SUBJECTS
Comcast Signal Activate Television Cable Box Delayed Wicked Problems
6603 -
6604 - 1420
660501 - ..
660502 - Comcast Signal Activating Television Cable Box Delayed
660503 -
660504 - Installed the exchanged television cable box controller.
660506 - ..
660507 - To save desk space, placed the cable box on a stool with books to
660508 - reach an elevation so the channel display is visible above the top of
660509 - the desk and below the wall table that holds the Vizio television
660510 - being used for a computer monitor, and also the modem, router, and
660511 - speakers.
660513 - ..
660514 - Called Comcast to activate Comcast service to the cable box, following
660515 - procedures given by Mary earlier today, per above. ref SDS 0 F65I
660516 -
660517 - 1 877 761 5018
660519 - ..
660520 - Entered the cable box serial number, per above...
660521 -
660522 - EP56
660524 - ..
660525 - This did not activate television service.
660527 - ..
660528 - Called Comcast for assistance setting up the cable controller.
660530 - ..
660531 - Talked to Angela
660533 - ..
660534 - Found have to set the Input button on the remote control to open a
660535 - menu for choosing the television singal connection, similar to
660536 - setting the HDMI port for the computer.
660538 - ..
660539 - Actually, this was unnecessary, because the television was already set
660540 - to HDMI1, from the original setup last year on
660542 - ..
660543 - She tried to set the cable box to receive a signal. This failed, so
660544 - she scheduled a technician to visit today after 1400 to fix the
660545 - problem.
660546 -
660547 -
660549 - ..
6606 -
6607 -
6608 - 1527
6609 -
660901 - Richard the technician arrived.
660902 -
660903 - When he came in the room and turned on the television, the channels
660904 - were working correctly before he did anything.
660906 - ..
660907 - Richard said the problem was likely that sending the signal from
660908 - Comcast was delayed in the system by very heavy traffice. He said
660909 - that sometimes it can take several hours.
660911 - ..
660912 - Richard investigated and determined that configuration today, reported
660913 - above, ref SDS 0 PP7Y, is correct using a splitter to branch the
660914 - Comcast cable for serving both the television and the Internet.
660916 - ..
660917 - He said usually, the problem with failed service is that customers
660918 - make mistakes connecting splitters and cables, and/or system settings
660919 - are incorrect. He advised that rarely is there a delay getting the
660920 - startup signal from the Comcast control center, as occurred today.
660921 -
660922 -
660923 -
6610 -
SUBJECTS
Netgear WNR1000 N150 Transmits 100 MB/s Rated Poorly Reviews Cisco L
8103 -
810401 - ..
810402 - Wireless Router High Speed Replace Cables Maintain Productivity
810403 -
810404 - Asked Richard about high speed wireless routers, being considered for
810405 - purchase to support the new HP Pavilion Elite c17 computer, reported
810406 - on 101017 0906. ref SDS 6 3H94 Will they work as well or better than
810407 - the current wireless cable router described as...
810409 - ..
810410 - Netgear RP614v2
810411 -
810412 - a. Internet WAN 10/100 Mbps (auto-sensing) Ethernet
810413 - b. RJ-45 LAN 4 ports 10/100 Mbps (auto-sensing) Ethernet
810414 -
810415 - ...shown in the record on 030814. ref SDS 1 9Q8G
810417 - ..
810418 - Richard recommends getting a Comcast wireless router. They are faster
810419 - than most cable routers, and there is no charge from Comcast, except
810420 - shipping charge.
810421 -
810422 - http://www.comcast.com/wirelessrouter
810424 - ..
810425 - Richard is not sure the product specification for the router that
810426 - Comcast provides under this offer.
810428 - ..
810429 - Called Comcast...
810430 -
810431 - 800-266-2278 O-00000859 0405
810433 - ..
810434 - They are shipping a...
810435 -
810436 - Netgear RangeMax WNR1000 N150 Transmits 100 MB/s
810438 - ..
810439 - Research indicates this router has minimal capability.
810441 - ..
810442 - Router comparison chart is listed on the Internet...
810443 -
810444 - http://www.smallnetbuilder.com/component/option,com_chart/Itemid,189/
810446 - ..
810447 - There are many Netgear routers reviewed, but the one Comcast is
810448 - furnishing free is not listed.
810450 - ..
810451 - Linksys E3000 - research indicates provides good wireless router
810452 - performance, that seems comparable or better than the current cable
810453 - Netgear router.
810454 -
810455 - http://www.smallnetbuilder.com/wireless/wireless-reviews/31134-cisco-linksys-e3000-high-performance-wireless-n-router-reviewed
810456 -
810457 - [On 101021 0953 removed Linksys E3000 router from order for
810458 - c17, because their price is $180, and it can be purchased
810459 - separately for $30 less. ref SDS 7 GE5H
810461 - ..
810462 - We had problems getting the Comcast online order system to work.
810464 - ..
810465 - Richard said sometimes the volume of traffic causes problems. He
810466 - suggested trying again later.
810467 -
810469 - ..
8105 -
8106 -
8107 - 1641
8108 -
810801 - Tried online ordering Comcast wireless router. The system seemed to
810802 - work this time. Got confirmation that the order was placed.
810804 - ..
810805 - Hope thi works, will save about $160, considered for HP order,
810806 - reported yesteday on 101017 0906. ref SDS 6 3H94
810807 -
810808 -
810809 -
810810 -
810811 -
810812 -
8109 -
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