CONTACTS 
0201 - Trend Micro, Inc.
020101 - Ms. Elena (Len) Quitoriano; Customer Support Representative
020103 - Consumer Support Team

SUBJECTS
Trend Micro Diagnostic Hijackthis Scan C16 Submit Log Fix Virus Goog

3203 -
3203 -    ..
3204 - Summary/Objective
3205 -
320501 - Follow up ref SDS 6 0000. ref SDS 5 0000.
320502 -
320503 -
320504 -
320506 -  ..
3206 -
3207 -
3208 - Progress
3209 -
320901 - Virus Google Search Redirection Trend Micro Support
320902 -
320903 - Follow up ref SDS 6 716S, ref SDS 5 716S.
320904 -
320905 - On 101127, delayed downloading scan software and submitting log to
320906 - Trend Micro, ref SDS 6 ST4L, because Trend Micro scan with pccillin
320907 - showed the computer was free of virus problems, and updated for
320908 - Microsoft Windows XP included protection against search redirection
320909 - problems, also, reported on 101122 1116, ref SDS 5 F45I
320911 -  ..
320912 - Since intervening experience shows Google searches on c16 continue to
320913 - be redirected, applied instructions in Trend Micro letter received on
320914 - 101122 1116. ref SDS 5 N46F
320916 -  ..
320917 - Downloaded and saved....
320918 -
320919 -            g: 00 trendmicro\redirection_fix\hijackthis.msi
320921 -  ..
320922 - Executing the downloaded file created....
320923 -
320924 -            i:\program files\trend micro\highthis\hijackthis.exe
320926 -  ..
320927 - The install process made a mistake putting a program icon on the
320928 - desktop.  Removed it for system management.
320930 -  ..
320931 - Installation also created a call in....
320932 -
320933 -            Start
320934 -                Hijackthis
320935 -                    Highjackthis
320937 -  ..
320938 - Executing the menu command produced the following log file...
320939 -
320940 -            g: 00 trendmicro\redirection_fix\hijackthis.log
320942 -  ..
320943 - Sent a letter to Trend Micro transmitting the log file....
320944 -
320945 -    1.  Subject: Re: [SR1-1-387474399] Redirected to different page
320946 -        Date: Fri, 17 Dec 2010 12:28:17 -0800
320953 -         ..
320954 -    3.  Here is the log file [...created following Trend Micro
320955 -        instructions on using hijackthis.exe software program provided
320956 -        by Trend Micro, explained and...] requested in your letter on
320957 -        101122, ref SDS 5 HH4L, responding to my request for assistance
320958 -        to recover from Google Search Redirection virus, ref SDS 5
320959 -        P29P, and as further reported in my record today. ref SDS 0
320960 -        716S
320962 -         ..
320963 -    4.  Please let me know your findings. [on Google search problem]
320964 -
320965 -            [On 101223 1314 Trend Micro reports no record receiving
320966 -            this letter submitting scan log file requested by Trend
320967 -            Micro - assigns new case number 1-1-395893663, and requests
320968 -            customer do another system scan and submit log file again.
320969 -            ref SDS 7 G16M
320971 -             ..
320972 -            [On 101226 2122 letter from Trend Micro claims that Trend
320973 -            Micro has not received scan log submitted today.
320974 -            ref SDS 8 QR5K
320976 -             ..
320977 -            [On 101226 2122 letter notifies Trend Micro claim that log
320978 -            file was not received conflicts iwth the record showing
320979 -            Allan acknowledge receipt of the record on 101223, and that
320980 -            Trend Micro would respond on 101227. ref SDS 8 YP9U
320982 -             ..
320983 -            [On 101227 0948 letter from Trend Micro reports examination
320984 -            of log file created on 101217, with hijackthis.exe program
320985 -            received from Trend Micro and according to Trend Micro
320986 -            instructions, did not resolve Google search redirection
320987 -            virus problem, ref SDS 9 3G5F; Trend Micro submits 28
320988 -            additional detailed technical steps for customer to help
320989 -            Trend Micro recover from failure of Trend Micro virus
320990 -            protection with Pccillin. ref SDS 9 9H3P
320992 -             ..
320993 -            [On 101227 1134 letter notifies Trend Micro that Google
320994 -            Search redirection problem does not occur on Internet
320995 -            Explorer (IE), only Netscape (Firefox), ref SDS 9 NU5P;
320996 -            Window XP system on c16 reported memory could not be read
320997 -            error on shut down, ref SDS 9 NU7Q; and that implementing
320998 -            28 detailed technical instructions received from Trend
320999 -            Micro, did not correct failure of Pccillin to prevent
321000 -            Google Search redirection virus using Firefox browser.
321001 -            ref SDS 9 NU8S
321002 -
321008 -
321009 -
321010 -
321011 -
321012 -
321013 -
321014 -
321015 -
321016 -
321017 -
3211 -