CONTACTS 
0201 - Trend Micro, Inc.
020101 - Ms. Elena (Len) Quitoriano; Customer Support Representative
020103 - Consumer Support Team

SUBJECTS
Virus C16 Google Search Redirection Intercepting Pccillin Virus Scan

2803 -
2803 -    ..
2804 - Summary/Objective
2805 -
280501 - Follow up ref SDS 5 0000. ref SDS 4 0000.
280502 -
280503 -
280504 -
280505 -
280506 -
280508 -  ..
2806 -
2807 -
2808 - Progress
2809 -
280901 - Virus Google Search Redirection Trend Micro Support
280902 -
280903 - Follow up ref SDS 5 716S, ref SDS 1 QU5I.
280904 -
280905 - Background on problem is reported on 101122 1116. ref SDS 5 6D5H
280906 -
280907 - Considered solving the problem with Comcast, also on 101122 1116.
280908 - ref SDS 5 UB7M
280910 -  ..
280911 - Contacted Trend Micro, and received a letter with instructions for
280912 - downloading diagnostic software to create a log that Trend Micro can
280913 - investigate to assess search redirection virus. 101122 1116,
280914 - ref SDS 5 N46F
280916 -  ..
280917 - At that time on 101122, seemed like virus definition update from Trend
280918 - Micro together with Windows XP update may have solved the problem.
280919 - ref SDS 5 W44H
280921 -  ..
280922 - Today, received another letter from Trend Micro saying...
280923 -
280924 -    1.  Subject: [SR1-1-387474399] Redirected to different page
280925 -        Date: 27 Nov 2010 06:19:04 +0800
280932 -         ..
280933 -    3.  This is John of Trend Micro Consumer Support.
280935 -         ..
280936 -    4.  We would like to follow up on the request made for the
280937 -        HiJackThis logs, [...reported on 101122 1116. ref SDS 5
280938 -        N46F...] as we have not heard from you in the past few days.
280939 -        Kindly inform us if you require help with this, so that we can
280940 -        provide any needed assistance and be able to process your case
280941 -        further.  Should you wish to speak with us personally, you may
280942 -        reach us at 1-800-864-6027 from Mondays to Fridays, 5:00 AM to
280943 -        8:00 PM Pacific time.  We look forward to hearing from you.
280944 -
280945 -            [On 101217 1210 applied Trend Micro instruction on creating
280946 -            a scan log to evaluate the problem of Google search
280947 -            redirection, ref SDS 6 716S, and submitted the log for
280948 -            analysis with a letter to Trend Micro. ref SDS 6 KO4Y
280950 -         ..
280951 -    5.  Best regards,
280952 -
280958 -         ..
280959 -    7.  In order for us to have a history of our correspondence, please
280960 -        do not delete the subject and the contents of this email.
280962 -         ..
280963 -        ===========================================================================
280965 -         ..
280966 -        For future inquiries, you may visit our support page using the
280967 -        link below:
280968 -
280969 -           http://esupport.trendmicro.com/support/consumer/consumerhome.do
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2810 -