CONTACTS 

SUBJECTS
Default Null Subject Account for Blank Record

0403 -
0403 -    ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 16 0000, ref SDS 15 0000.
040502 -
040503 -
040504 -
040506 -  ..
0406 -
0407 -
0408 - Progress
0409 -
040901 - On 110104 1452 Tony called about progress on pending issues and
040902 - ordered replacement to fix problems with Bluetooth wireless mouse.
040903 - ref SDS 16 RY5G
040905 -  ..
040906 - Today, received letter dated yesterday on 110105 1955, from Tony
040907 - saying...
040908 -
040909 -    1.  Subject: CM Tony P. CPL 7501750039 HP Onsite Service
040910 -        Date: Thu, 5 Jan 2011 19:55:49 (PST)
040917 -         ..
040918 -    3.  As we discussed yesterday I have placed the order for you to
040919 -        receive an internal Bluetooth antenna and have schedule for the
040920 -        onsite technician to install it. [...confirming Tony's call on
040921 -        110104 1838, ref SDS 16 JI5O, leading to HP order EAP69901
040922 -        received later the same day on 110104 1838. ref SDS 16 OQ7O...]
040924 -         ..
040925 -        Unfortunately the part is not available on the service center
040926 -        right now and the delivery date has been moved to 1/18/2011.
040927 -        The technician is aware of the change and he will call you as
040928 -        soon as the part is delivered.
040929 -
040930 -            [On 110113 1225 HP technician, Pat, on site to install ATI
040931 -            Radeon HD 5570 Bluetooth adapter, ref SDS 21 RY5G, and
040932 -            successfully configure wireless mouse. ref SDS 21 PW9W
040934 -             ..
040935 -            [On 110113 1417 letter from Tony, HP Case Manager, reports
040936 -            HP notified Bluetooth part delivered, asks about progress
040937 -            on installation. ref SDS 22 SL9P
040939 -             ..
040940 -            [On 110113 1417 letter to HP notifies Tony, HP Case
040941 -            Manager, that HP technician completed installation of
040942 -            Bluetooth enabling wireless mouse. ref SDS 22 SF4T
040944 -         ..
040945 -    4.  Also, I have requested for help on the issue you have accessing
040946 -        system folders while using your FTP tool but I have not been
040947 -        able to get any as this is a very specific issue for which our
040948 -        technicians are not trained.  I have been told that all
040949 -        inquires about this matter should be sent directly to Microsoft
040950 -        as HP does not have a developers relationship with them.
040952 -  ..
040953 - This is issue # 3 on c17 for case # 7501750039 issued on 101215 1443.
040954 - ref SDS 8 FN5M, and for HP order H114355414 issued on 101021 0953.
040955 - ref SDS 1 635Y
040957 -  ..
040958 - On 101122 2112 letter notifies that CD for Windows 7 was missing from
040959 - the Packing List for c17, received on 101105, and asks HP to provide
040960 - the CD. ref SDS 6 B94U
040962 -  ..
040963 - Tony indicates that HP wants Microsoft to help the customer, but
040964 - Microsoft directed the customer to HP, reported on 101202 2242.
040965 - ref SDS 7 6S6H, and more recently last week on 110110 0952.
040966 - ref SDS 20 6S6H  A simple solution would be for HP to provide the
040967 - missing CD and with none-OEM product key, so the customer can talk to
040968 - Microsoft.  We may only have a few weeks left on the 90-day free
040969 - Microsoft tech support warranty.  Actually, we only need the product
040970 - key, since we have the w7 Ultimate code on another CD from setting up
040971 - c16 in 2009.
040972 -
040973 -            [On 110117 1317 letter to Tony asks HP to provide non-OEM
040974 -            product key so customer can contact Microsoft directly, as
040975 -            HP recommends on this issue. ref SDS 23 O55S
040977 -             ..
040978 -            [On 110121 2034 called for Tony and left voice message
040979 -            asking about progress on this issue. ref SDS 24 GX9N
040981 -  ..
040982 - Tony concludes his letter from HP Tech Support Case Management...
040983 -
040984 -    5.  Once again Rod, I do apologize for not been able to help you
040985 -        further. Please let me know if there is any other thing that I
040986 -        can help you with.
040988 -         ..
040989 -    6.  Your case # is: 7501750039
040991 -  ..
040992 - Tony has done an excellent job coordinating solutions, overcoming
040993 - initial difficulty getting assistance at HP, reported on 101107 1340.
040994 - ref SDS 3 I14A  Review shows c17 was finally configured with HP help
040995 - to significantly improve productivity, reported in the record on
040996 - 101115 2018. ref SDS 5 FL4N
040998 -  ..
040999 - Level of effort to make c17 productive is shown in case study on
041000 - 101115 1843. ref SDS 4 MQ8F
041001 -
041012 -
041013 -
041014 -
041015 -
041016 -
041017 -
0411 -