CONTACTS 

SUBJECTS
Default Null Subject Account for Blank Record

0403 -
0403 -    ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 16 0000. ref SDS 14 0000.
040502 -
040503 -
040504 -
040505 -
040507 -  ..
0406 -
0407 -
0408 - Progress
0409 -
040901 - Today, received letter from Tony saying...
040902 -
040903 -    1.  Subject: CM Tony P. CPL 7501750039 HP Onsite Service
040904 -        Date: Thu, 13 Jan 2011 21:02:09 +0000 (UTC)
040911 -         ..
040912 -    3.  I can see that you have received the part (the USB Bluetooth
040913 -        internal antenna) I sent to you a little earlier than expected
040914 -        (as it was on back order until the 1/18/2011) but I have not
040915 -        received  the report from the onsite technician.  Have you been
040916 -        contacted by him at all?  [...Tony cites the call on 110104
040917 -        1838, when he order # EAP69901 for Bluetooth part replacement
040918 -        for original Bluetooth part purchased with HP Gift Certificate
040919 -        order Coupon Code CPL 7501750039, issued on 101221 1425,
040920 -        ref SDS 7 NP7I, and Bluetooth part to be installed in computer
040921 -        c17, ref SDS 14 RY5G, and confirmed later that day on 110104
040922 -        1838, ref SDS 14 OQ7O; and he further cites his letter 2 days
040923 -        later saying the part was back ordered, and scheduled to ship
040924 -        on 110106 0825. ref SDS 16 UI9H...]
040926 -         ..
040927 -    4.  I have requested for an update but I also need to check with
040928 -        you.
040930 -         ..
040931 -    5.  Your case # is: 7501750039  [...issued by Tony on 101215 1443.
040932 -        ref SDS 5 N640, for c17 purchased under HP order H114355414,
040933 -        issued on 101021 0953. ref SDS 1 635Y
040934 -
040945 -
040946 -
040948 -  ..
0410 -
0411 -
0412 - 1540
0413 -
041301 - Letter to HP responds to Tony saying...
041302 -
041303 -    1.  Subject: Re: CM Tony P. CPL 7501750039 HP Onsite Service
041304 -        Date: Thu, 13 Jan 2011 15:43:58 -0800
041311 -         ..
041312 -    3.  Pat was on site today [...reported on 110113 1225. ref SDS 19
041313 -        WO7K...], and completed installation [...of Bluetooth adapter,
041314 -        responding to Tony's letter earlier today on 110113, per above,
041315 -        ref SDS 0 RY5G...], so I have a wireless mouse [...reported on
041316 -        110113 1225. ref SDS 19 PW69...].  The full story is
041317 -        interesting [...reported on 110113 1225, ref SDS 19 1Q6R...]
041318 -        Will submit the record on case #7501750039 later today or
041319 -        tomorrow.  Pat did a good job on a complicated task.
041320 -
041321 -            [On 110117 1317 letter to HP submits record of Pat's work
041322 -            configuring Bluetooth on c17 for using the Targus wireless
041323 -            mouse. ref SDS 20 R485
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0414 -