CONTACTS 

SUBJECTS
Default Null Subject Account for Blank Record

0403 -
0403 -    ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 14 0000, ref SDS 13 0000.
040502 -
040503 -
040505 -  ..
0406 -
0407 -
0408 - Progress
0409 -
040901 - Background reported on 110104 1838. ref SDS 14 RY5G
040903 -  ..
040904 - Pat here to install...
040905 -
040906 -            Built-in Bluetooth wireless USB module (hawk)
040907 -
040908 - ...HP order EAP69901 issued on 110104 1838 and received at 2038,
040909 - ref SDS 14 OQ7O, and confirming Tony's call earlier in the afternoon
040910 - on 110104 1838. ref SDS 14 RY5G
040912 -  ..
040913 - Work today accomplishes item #2 for HP case # 7501750039 issued on
040914 - 101215 1443. ref SDS 6 QP7N, resolving problems on HP order H114355414
040915 - for c17 issued on 101021 0953. ref SDS 2 635Y, listing item #10....
040916 -
040917 -            Premium Wireless-N LAN card and
040918 -            Bluetooth(R )
040919 -
040920 - ...and for the purpose of using bluetooth wireless mouse, planned in
040921 - procurement discussions with HP Sales Department on 101018 0817.
040922 - ref SDS 1 JK8I
040923 -
040924 -            [On 110117 1317 letter to HP submits record of Pat's work
040925 -            configuring Bluetooth on c17 for using the Targus wireless
040926 -            mouse. ref SDS 19 R485
040928 -  ..
040929 - Before starting work, Pat requested signature on an HP form
040930 - authorizing him to open and modify computer c17, ordered by HP in
040931 - Tony's call on 110104 1838. ref SDS 14 JI5O
040933 -  ..
040934 - Signed following HP document...
040935 -
040936 -    1.  HP Invent                                               page 1
040937 -
040938 -    2.  Leave with End User
040939 -        Work Order............................................. 46918617
040940 -        End User...............................................
040945 -         ..
040946 -    3.  Service Location (Residential).........................
040951 -         ..
040952 -    4.  Service Date........................................... Thu Jan 13 2011 1:OOpm PST - 5:00pm PST
040953 -        Appointment Date....................................... Thu Jan 13 2011 1:OOpm PST - 5:00pm PST
040954 -        Service Pro............................................ Patrick M. (90429)
040956 -         ..
040957 -    5.  Custom Fields
040958 -        SR..................................................... HPCSO-EAP699
040959 -        ID..................................................... 879010
040960 -        PartShipDate........................................... 01/11/2011
040961 -        Tech:
040962 -        Other:
040964 -         ..
040965 -    6.  Work Description..................................................
040967 -         ..
040968 -    7.  H - HP Desktop Warranty Repair (No additional sales opportunities)
040970 -         ..
040971 -    8.  Carrier................................................ FEDEX
040972 -        Tracking #............................................. 796639317495
040973 -        Ship Date.............................................. 01/10/2011
040974 -        Estimated Delivery Date................................ 01/11/2011
040976 -         ..
040977 -    9.  Status/Notes:
040978 -        Status:................................................ Delivered
040980 -         ..
040981 -   10.  Service Type........................................... Priority Overnight
040982 -        Ship To................................................ CONCORD, CA 94518 US
040983 -        Parts.................................................. 537516-001
040984 -        HAWK BLUETOOTH USB CUSTOM WW
040986 -         ..
040987 -   11.  Information Technology:: PC Desktop :: Complete System ::
040988 -        Diagnose & Repair
040989 -        Operating system....................................... Other
040990 -        Model.................................................. XM559AV
040991 -        Serial Number(s)....................................... 2MD0440CCZ
040993 -         ..
040994 -   12.  TECH NOTES --
040995 -        - Drop-ship location for part (537516-001):
040996 -        Parts shipped to EU's address
040997 -        - Diag Note............................................
040998 -
040999 -            WIRELESS COMMUNICATION FAILED
041000 -
041001 -        - HP Reference #....................................... EAP669
041002 -        - Customer's expected ETA.............................. 1/10/2011 1:OOpm - 5:00pm
041004 -         ..
041005 -   13.  Additional Work Performed/Notes
041009 -         ..
041010 -   14.  Signatures
041012 -         ..
041013 -   15.  By signing below you acknowledge the satisfactory completion of
041014 -        the work listed above and verify the accuracy of the arrive and
041015 -        departure times.
041017 -         ..
041018 -   16.  Arrival Time...........................................12:20pm
041019 -        Departure Time........................................ 12:40pm
041020 -
041023 -        Date................................................... 01-13-11
041026 -         ..
041027 -   18.  Thank you for using our service. Your business is greatly appreciated!
041029 -  ..
041030 - Software installed for bt500 USB adapter reported on 101231 2216.
041031 - ref SDS 11 JM5J  Should prior software be uninstalled before setting
041032 - up new Bluetooth internal USB adapter?
041034 -  ..
041035 - Pat commented that an external Bluetooth adapter often sends a
041036 - stronger signal than the internal adapter.
041038 -  ..
041039 - Pat opened the FedEx box received Tuesday 110111 1028, for HP order,
041040 - per above. ref SDS 0 Q88F  Inside was a very small plastic sealed bag
041041 - about 1" x 2".   Product identification says...
041042 -
041043 -      BT USB Hawk model
041044 -      EH112724
041045 -      RL: SP3B38
041046 -      P/N0304-0U1SH02
041048 -  ..
041049 - The part inside the plastic bag is about .15" wide and .75" long,
041050 - very small and very delicate to handle.
041052 -  ..
041053 - Writing on the face plate says...
041054 -
041055 -      HAWK
041056 -      FCC ID:  QDS-BRCM1043
041057 -      BCM9207OMD-REF
041058 -      003WWA090043
041059 -      IC-4324A BRCM1043
041060 -      BCM BCM9207OMDREF
041062 -  ..
041063 - On the circuit board side there is more writing...
041064 -
041065 -      Broadcom
041066 -      BCM9207OMD
041067 -      _REF6HV_H
041068 -      200-117052
041069 -      -0000 P2
041070 -      NYKS 94V-0
041071 -      NM10 1030
041072 -      9
041074 -  ..
041075 - Pat did research before arriving and in order to be prepared for the
041076 - site visit.
041078 -  ..
041079 - He first checked c17 Device Driver and noticed that Human Interface
041080 - Devices lists...
041081 -
041082 -         Bluetooth HID Device
041083 -         Bluetooth Remote Control
041085 -  ..
041086 - He feels this indicates Bluetooth is already configured.  Pat tried
041087 - the wireless mouse and found it does not move the pointer on the
041088 - screen.
041090 -  ..
041091 - Pat checked Bluetooth Add Device in the Control Panel.  He got the
041092 - same notice...
041093 -
041094 -                     "no device discovered."
041095 -
041096 - ...reported by HP Technical Support on 101231 2216. ref SDS 11 LK6H
041098 -  ..
041099 - Pat pressed the reset button on the bottom of the mouse to synchronize
041100 - with the internal bluetooth receiver in c17.  This failed to enable
041101 - Windows 7 to "discover" the mouse in the Bluetooth Add Device Control
041102 - Panel.
041104 -  ..
041105 - Pat tested the mouse with use on c16, an HP HDX 18t notebook computer.
041106 - After starting c16, he saw the wireless Targus mouse works with
041107 - Bluetooth protocol on c16.
041109 -  ..
041110 - Pat feels that the Targus wireless mouse that works for the HP HDT 18t
041111 - notebook computer may not be compatible with the HP Pavilion Elite HPE
041112 - 490t desktop computer.  He explained that Bluetooth is designed as a
041113 - universal standard so that components, like the Targus mouse, should
041114 - work equally and interchangeably, as Kristin explained during the call
041115 - with the HP Sales Department on 101018.  Pat clarified that his
041116 - experience shows variance among manufacturers applying standards
041117 - causes interchangeability to fail.  He feels this may be the problem
041118 - using the Targus Bluetooth wirless mouse with the HP Bluetooth
041119 - wireless technology in c17 - HP Pavilion Elite HPE 490t desktop
041120 - computer.
041122 -  ..
041123 - To further investigate c17, Pat installed the new part, per above.
041124 - ref SDS 0 UU4F
041126 -  ..
041127 - Pat brought to the meeting instruction documents for installing the
041128 - new adapter.  The documents include pictures showing the new Bluetooth
041129 - part, system layout, and sequence of steps for performing the work.
041131 -  ..
041132 - HP system pictures show the Bluetooth is behind the front panel of the
041133 - computer completely separate from the wireless LAN adapter installed
041134 - in PCI slot on the main board.  This layout is considerably different
041135 - from the product description that indicates Bluetooth is part of the
041136 - LAN adapter.  The front panel on the computer is accessed by first
041137 - removing the side panel, which accesses the mainboard.  This enables
041138 - swinging the front cover panel from right to left.  The panel then
041139 - comes entirely loose from the computer chasis, and can be set aside
041140 - for re-installation after doing the work.
041142 -  ..
041143 - Pat found there is a Bluetooth adapter already installed.  This
041144 - explains why Bluetooth is identified on the Windows 7 right task bar.
041146 -  ..
041147 - Pat noticed the Bluetooth adapter was installed incorrectly according
041148 - to HP documentation.
041150 -  ..
041151 - Pat indicated the bt500 Bluetooth USB adapter failed on 101231 2216.
041152 - ref SDS 11 LK6H, possibly because of conflict with the internal device
041153 - installed backward.
041155 -  ..
041156 - HP product installation documents show the face plate label visible.
041157 - However, the Hawk Bluetooth adapter was installed in c17 at the
041158 - factory with the circuit side visible, and the face plate was on the
041159 - inward side of the chasis, so the label was not visible.  Discussed
041160 - how the adapter could have been installed backward, since normally a
041161 - part can only installed one way in order to avoid mistakes.  Pat
041162 - explained the critical element is for the receiver to be facing the
041163 - front of the computer for optimum reception of the signal from the
041164 - mouse.  In this case the Bluetooth Hawk adapter can snap into place
041165 - facing either direction, but facing inward toward the computer chasis
041166 - significanly reduces reception compared to design for outward
041167 - configuration.
041169 -  ..
041170 - Another explanation is that the Bluetooth receiver is defective, like
041171 - the first Radeon HD 5570 video graphics adapter installed on 101223
041172 - 1415. ref SDS 8 F56K
041174 -  ..
041175 - Pat removed the existing Bluetooth adapter and set the replacement
041176 - part with the label visible as shown in HP installation documents.
041178 -  ..
041179 - When the computer was powered up, Windows 7 detected a new device and
041180 - automatically performed plug and play processes.
041182 -  ..
041183 - Windows 7 produced a report listing numerous Bluetooth configuration
041184 - errors.
041186 -  ..
041187 - Pat checked the Device Manager and it shows Bluetooth is installed
041188 - with no yellow error marks.
041190 -  ..
041191 - Pat opened Bluetooth Add Device in the Task Bar.  He pressed the reset
041192 - button again on the bottom of the mouse.
041194 -  ..
041195 - Targus Mouse then displayed in devices found, correcting prior
041196 - failures reported first on 101231 2216, ref SDS 11 LK6H, and later
041197 - when HP Technical Support tried to configure the mouse on 110102 2033.
041198 - ref SDS 13 4733
041200 -  ..
041201 - Pat then clicked to highlight the mouse.  This caused "Next" to appear
041202 - at the bottom of Add Device menu screen.
041204 -  ..
041205 - Pat clicked on "Next" and this opens a new screen "Add the Device."
041207 -  ..
041208 - Clicking on "Add the Device," Windows 7 fails with an error message
041209 - asking for a "pairing code."  Pat checked the bottom of the mouse and
041210 - could not find a "pairing code."
041212 -  ..
041213 - Windows 7 has a choice to "add device without pairing code."
041215 -  ..
041216 - Click on add device without pairing code.
041218 -  ..
041219 - The mouse was then activated and works normally.
041220 -
041221 -            [On 110113 1417 letter from Tony asking about progress
041222 -            installing replacement Bluetooth part in c17. ref SDS 18
041223 -            RY5G
041224 -
041225 -            [On 110113 1417 letter to HP notifies Tony, HP Case
041226 -            Manager, that HP technician completed installation of
041227 -            Bluetooth enabling wireless mouse. ref SDS 18 SF4T
041229 -             ..
041230 -            [On 110117 1317 letter to HP submits record of Pat's work
041231 -            configuring Bluetooth on c17 for using the Targus wireless
041232 -            mouse. ref SDS 19 R485
041234 -             ..
041235 -            [On 110202 1632 trying to report procedures to use Targus
041236 -            wireless Bluetooth mouse interchangeably with c16 and c17.
041237 -            ref SDS 20 0Q5H
041239 -  ..
041240 - Pat assembled c17.  He took a few minutes to write up the record for
041241 - future support on this issue.
041243 -  ..
041244 - Thanked Pat for excellent work.
041245 -
041246 -
041247 -
041248 -
041250 -  ..
0413 -
0414 -
0415 - 2002
0416 -
041601 - This evening opening Windows XP, got...
041602 -
041603 -            Found New Hardware Wizard
041605 -  ..
041606 - Trying to configure wireless mouse with Bluetooth on Windows XP,
041607 - getting message installing Bluetooth device driver...
041609 -                ..
041610 -               No Bluetooth device detected.  Please make sure that
041611 -               your Bluetooth device is plugged in properly in order to
041612 -               continue installation.
041614 -  ..
041615 - Clicked OK.  Nothing happened.  Clicked OK again, and nothing.
041617 -  ..
041618 - Clicked "Cancel," and the process continued.
041620 -  ..
041621 - Bluetooth setup reported....
041622 -
041623 -        Install Shield Wizard Completed.
041624 -
041625 -        The Install Shield Wizard has successfully installed Bluetooth
041626 -        by hp.  Click Finish to exit the wizard.
041628 -         ..
041629 -        You must log off and log on to complete Bluetooth software
041630 -        installation.
041631 -
041632 -
041633 -
041634 -
041635 -
041636 -
041637 -
0417 -