CONTACTS 

SUBJECTS
NVIDIA Account Setup Username Password May Help Obtain Device Driver

0703 -
0703 -    ..
0704 - Summary/Objective
0705 -
070501 - Follow up ref SDS 25 0000. ref SDS 23 0000.
070502 -
070503 -
070504 -
070505 -
070506 -
070508 -  ..
0706 -
0707 -
0708 - Progress
0709 -
070901 - Yesterday, received HP bt500 USB Bluetooth wireless adapter, reported
070902 - on 101230 1639, ref SDS 25 WA5O
070904 -  ..
070905 - Today, tried to set up on c17 for bluetooth wireless mouse.  Plugged
070906 - the USB device into c17.  There was no notice of the system
070907 - recognizing a new device and no setup wizard.
070909 -  ..
070910 - Manual received with Bluetooth covers about 30 languages.  English is
070911 - somewhere in the middle.  There is no evident table of contents.
070912 - This makes English difficult to find, and the manual is not
070913 - effective.
070915 -  ..
070916 - CD for setup says...
070917 -
070918 -          HP bt500 Bluetooth USB 2.0 Wireless Printer Adapter
070920 -  ..
070921 - Running the CD yields notice that...
070922 -
070923 -                    Device not found
070925 -  ..
070926 - Only choice is to cancel.
070928 -  ..
070929 - Plugged the new adapter into a USB port, and ran CD again.  Got same
070930 - result.
070932 -  ..
070933 - Explanation of Bluetooth technology is at...
070934 -
070935 -        Bluetooth wireless technology solutions
070936 -
070937 -              http://h20331.www2.hp.com/Hpsub/cache/295307-0-0-225-121.html
070939 -  ..
070940 - Found User Guide on the Internet at...
070941 -
070942 -              http://h10032.www1.hp.com/ctg/Manual/c01269855.pdf
070944 -  ..
070945 - Manual explains generally....
070946 -
070947 -        The HP Bluetooth Adapter wireless printer adapter uses
070948 -        Bluetooth wireless technology to allow you to print without
070949 -        using a cable.  In general, Bluetooth wireless technology is a
070950 -        short-range wireless technology that allows connection between
070951 -        devices without requiring a cable.  By using your HP Bluetooth
070952 -        Adapter, you can print from your camera phone, PDA, digital
070953 -        camera, or computer to selected HP printers and all in ones.
070955 -  ..
070956 - Since c17 is already printing wirelessly, not clear how bluetooth
070957 - coordinates with existing capability.
070959 -  ..
070960 - This language sounds like the title on the CD that came with the unit
070961 - saying it is a "printer" adapter.
070963 -  ..
070964 - Delivery packaging on the back expressly says it supports wireless
070965 - mouse.
070967 -  ..
070968 - Maybe just have to boot the computer.
070970 -  ..
070971 - This did not solve the problem.
070973 -  ..
070974 - Tried this again later, and seemed to make more progress.
070976 -  ..
070977 - With...
070978 -
070979 -          HP bt500 Bluetooth USB 2.0 Wireless Printer Adapter
070980 -
070981 - ...plugged into a USB port....
070983 -  ..
070984 - This second try running the CD produced an installation shield, and it
070985 - was configured in the usual manner, put bluetooth software on...
070986 -
070987 -        J:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
070989 -  ..
070990 - Bluetooth Settings show...
070991 -
070992 -        Hardware
070993 -
070994 -        Devices...
070995 -
070996 -        1.  HP Integrated Module with Bluetooth 2.1+EDR Wireless Technology
070997 -
070998 -            Type.................. Bluetooth Radios
071000 -             ..
071001 -        2.  HP Bluetooth Wireless Print and PC Adapter
071002 -
071003 -            Type.................. Bluetooth Radios
071005 -             ..
071006 -        3.  Microsoft Bluetooth Enumerator
071007 -
071008 -            Type.................. Bluetooth Radios
071009 -
071011 -         ..
071012 -        Device Properties...
071014 -         ..
071015 -        Manufacturer.......................... Broadcom
071016 -        Location.............................. Port_#0002 Hub_#0005
071017 -        Device status......................... This device cannot start (Code 10)
071018 -
071020 -         ..
071021 -        Share
071022 -        Bluetooth Exchange Folder location...
071023 -
071024 -             j:\users\administrator\Documents bluetooth Exchange Folder\
071026 -  ..
071027 - Clicking on Browse...
071028 -
071029 -        Desktop
071030 -          Rod Welch
071031 -            Bluetooth software
071032 -               Sync
071033 -                  Client
071034 -
071036 -  ..
071037 - Opened Bluetooth devices again and selected Add Device again to
071038 - synchronize the new adapter with the mouse.
071040 -  ..
071041 - The bt500 Bluetooth adapter and software fails to synchronize with the
071042 - bluetooth mouse.
071044 -  ..
071045 - Tried disconnecting the cable mouse in the USB port.
071047 -  ..
071048 - The HP Bluetooth adapter and software still fails to synchronize with
071049 - the bluetooth mouse.
071050 -
071051 -            [On 110102 2033 called HP technical support; Deep the HP
071052 -            engineer could not configure HP bt500 bluetooth adapter and
071053 -            device software to recognize the bluetooth wireless mouse.
071054 -            ref SDS 26 4Y4F
071056 -             ..
071057 -            [On 110104 1838 Tony called with HP Technical Support Case
071058 -            Manager Department - he ordered a replacement part to
071059 -            configure c17 for Bluetooth wireless using an internal LAN
071060 -            wirelss care with bluetooth. ref SDS 27 RY5G
071062 -             ..
071063 -            [On 110105 1504 Ryan at Fry's advised that he got mouse to
071064 -            work with c16 by synchronizing the bluetooth software.
071065 -            ref SDS 28 NE5J
071067 -             ..
071068 -            [On 110107 1413 Ryan at Fry's advised that he synchronized
071069 -            the bluetooth wireless mouse with c16 merely by opening
071070 -            Bluetooth device manager and selecting "Add Device," and
071071 -            indicated that if this is not working on c17, then the
071072 -            bluetooth adapter may be defective. ref SDS 29 FL5I
071074 -             ..
071075 -            [On 110113 1225 HP technician on site configured Bluetooth
071076 -            mouse; Bluetooth internal adapter was not installed
071077 -            according to HP documentation; after making correction, the
071078 -            mouse was recognized by Bluetooth "Add Device" program.
071079 -            external bt500 Bluetooth adapter failed due to conflict
071080 -            with internal device. ref SDS 30 1Q7W
071081 -
071082 -
071083 -
071084 -
071085 -
071086 -
071087 -
071088 -
071089 -
071090 -
071091 -
0711 -