CONTACTS 

SUBJECTS
C17 HP Pavilion Elite 490t Desktop PC HP Order H114355414 Issued 101

3103 -
3103 -    ..
3104 - Summary/Objective
3105 -
310501 - Follow up ref SDS 21 0000. ref SDS 20 0000.
310502 -
310503 -
310504 -
310505 -
310506 -
310508 -  ..
3106 -
3107 -
3108 - Progress
3109 -
310901 - Submitted letter to Kristin transmitting HP's letter with gift coupon,
310902 - received on 101221 1425. ref SDS 21 YK7K, and requesting HP Sales
310903 - Department implement solution developed by Tony in HP Technical
310904 - Support...
310906 -                 ..
310907 -                Case Manager
310908 -                HP AMS TCO Escalations Team
310909 -                Tel: 1-877-917-4380 ext. 09
310910 -
310911 - ...as set out in his letter on 101221 1425. ref SDS 21 NP7I
310913 -  ..
310914 - Letter to Kristin at HP Sales says...
310915 -
310916 -    1.  Subject: HP Resolution Case 7501750039 Using Gift Coupon Code
310917 -        Date: Thu, 23 Dec 2010 09:51:00 -0800
310922 -         ..
310923 -    2.  Dear Kristin,
310925 -         ..
310926 -    3.  Tony in the HP Technical Support Case Resolution Department has
310927 -        solved pending issues on HP Order H114355414, in part by
310928 -        issuing coupon code 1046537307 [...shown in the record on
310929 -        101221 1425, ref SDS 21 YK7K...], similar to your solution for
310930 -        placing the original order,
310931 -        on 101221. also on, ref SDS 21 NP7I...],
310933 -         ..
310934 -    4.  Please order parts listed in Tony's letter to close these
310935 -        issues in case 7501750039.
310936 -
310937 -            [...below, on 101223 0921 1227 called for Kristin at HP,
310938 -            and talked to Christina, ref SDS 0 EL4K; she placed the
310939 -            order as set out in Tony's letter. ref SDS 0 PL6M
310941 -             ..
310942 -            [...below on 101223 0921 at 1420 received letter from
310943 -            Christina confirming HP's work plan to implement Tony's
310944 -            solution on solving defects in order for c17. ref SDS 0
310945 -            XW3K
310947 -             ..
310948 -            [...below, on 101223 0921 at 1338 received confirmation of
310949 -            order for Bluetooth USB adapter, showing no payment due.
310950 -            ref SDS 0 BP7F
310952 -             ..
310953 -            [...below, on 101223 0921 at 1343 received confirmation of
310954 -            order for 16 GB USB flash drive showing no payment due.
310955 -            ref SDS 0 NO5I
310957 -             ..
310958 -            [...below, on 101223 0921 at 2017 received notice that USB
310959 -            Bluetooth adapter has shipped. ref SDS 0 G73J
310961 -             ..
310962 -            [On 101224 0632 received letter from HP notifying that
310963 -            order H115456236 for 16 GB USB drive has shipped.
310964 -            ref SDS 23 4W5K
310966 -         ..
310967 -    5.  By copy, notifying Tony that request has been issued according
310968 -        to HP instructions.  Further advise that the replacement Radeon
310969 -        Graphics video adapter was received yesterday afternoon about
310970 -        1730.  The HP technical called this morning, and will arrive on
310971 -        site at 1300 for installation, and return of the NVIDIA
310972 -        graphics card for HP RMA processing.
310974 -         ..
310975 -    6.  Tony - the only pending issue is support on W7 "access denied"
310976 -        problem.  Please keep me posted on HP's progress.
310978 -         ..
310979 -    7.  Krista, please call if you have any questions finalizing this
310980 -        transaction.  My number is 925 849 4745.
310982 -         ..
310983 -    8.  Tony can be reached at 1-877-917-4380 ext. 09, as shown in his
310984 -        letter below.
310985 -
310991 -
310993 -  ..
3110 -
3111 -
3112 - 1227
3113 -
311301 - Called Kristin...
311302 -
311303 -                          800 492-3341
311304 -
311305 - ...listed in the record on 101018 0817. ref SDS 4 4S4B
311307 -  ..
311308 - Christa answered the call.
311310 -  ..
311311 - She said that Krista has been promoted.  She is in training and so
311312 - may not have seen the letter today.  As a result, the Sales
311313 - Department has not received the letter.
311315 -  ..
311316 - Christa requested that the letter sent this morning to Kristin be
311317 - forwared to her at HP Sales...
311318 -
311320 -  ..
3114 -
3115 -
3116 - 1234
3117 -
311701 - During the call, sent the following letter...
311702 -
311703 -    1.  Subject: [Fwd: HP Resolution Case 7501750039 Using Gift Coupon Code]
311704 -        Date: Thu, 23 Dec 2010 12:35:28 -0800
311708 -         ..
311709 -    2.  Dear Christina,
311711 -         ..
311712 -    3.  Here is the letter on the issue we have discussed.  [... which
311713 -        attaches the letter, per above. ref SDS 0 RR9K
311714 -
311717 -
311718 -
311720 -  ..
3118 -
3119 -
3120 - 1236
3121 -
312101 - Christina received the letter during the call, per above. ref SDS 0
312102 - PL6M
312104 -  ..
312105 - She reviewed Tony's letter on 101221 1425. ref SDS 21 NP7I, attached
312106 - to the letter to HP just now, per above. ref SDS 0 RR9K
312108 -  ..
312109 - Christina prepared the sales order as requested by Tony.
312111 -  ..
312112 - She explained that HP no longer has the USB 8 GB Flash drive in stock,
312113 - but can sell a 16 GB drive.  Christina checked pricing, and feels this
312114 - bigger capacity drive will fit within the $75 coupon issued by Tony.
312116 -  ..
312117 - Christina prepared the order, and said the total before tax is $74
312118 - and some cents, just below $75.  She requested a credit card to pay
312119 - for any amount that exceeds the coupon amount.  This was done.
312120 -
312121 -            [...below on 101223 0921 at 1420 received letter from
312122 -            Christina confirming HP's work plan to implement Tony's
312123 -            solution on solving defects in order for c17. ref SDS 0
312124 -            XW3K
312126 -             ..
312127 -            [...below, on 101223 0921 at 1338 received confirmation of
312128 -            order for Bluetooth USB adapter, showing no payment due.
312129 -            ref SDS 0 BP7F
312131 -             ..
312132 -            [...below, on 101223 0921 at 1343 received confirmation of
312133 -            order for 16 GB USB flash drive showing no payment due.
312134 -            ref SDS 0 NO5I
312136 -             ..
312137 -            [...below, on 101223 0921 at 2017 received notice that USB
312138 -            Bluetooth adapter has shipped. ref SDS 0 G73J
312140 -             ..
312141 -            [On 101224 0632 received letter from HP notifying that
312142 -            order H115456236 for 16 GB USB drive has shipped.
312143 -            ref SDS 23 4W5K
312145 -             ..
312146 -            [On 101230 1639 received from HP via FedEx USB bluetooth
312147 -            adapter to complete scope purchasing c17. ref SDS 24 MK9F
312149 -  ..
312150 - Christina verified mailing address and the billing address for the
312151 - credit card.
312153 -  ..
312154 - Christina reported that HP sales system accepted the order without
312155 - requiring additional payment, so there will be no charge to the Wells
312156 - Fargo credit card.
312158 -  ..
312159 - She expects the order will ship later today and arrive in 5 - 7 days.
312161 -  ..
312162 - Christina will send a letter confirming these understandings.
312163 -
312164 -            [...below on 101223 0921 at 1420 received letter from
312165 -            Christina confirming HP's work plan to implement Tony's
312166 -            solution on solving defects in order for c17. ref SDS 0
312167 -            XW3K
312168 -
312169 -
312170 -
312171 -
312173 -  ..
3122 -
3123 -
3124 - 1255
3125 -
312501 - Received letter from Christina at HP Sales, saying...
312502 -
312503 -    1.  Subject: RE: [Fwd: HP Resolution Case 7501750039 Using Gift Coupon Code]
312504 -        Date: Thu, 23 Dec 2010 20:46:33 +0000
312511 -         ..
312512 -    3.  As per our discussion, we processed an order for your HP bt500
312513 -        Bluetooth USB 2.0 Wireless Adapter (part number: Q6273A) and
312514 -        the HP v125w USB Flash Drive - 16GB (part: P-FD16GHP125-EF)
312516 -         ..
312517 -    4.  Your coupon of $75 has been applied to the order total of
312518 -        $74.98.  Your order confirmation number is H115456236.
312520 -  ..
312521 - Christina confirms telecon understandings above, ref SDS 0 4Q9S, on
312522 - implementing Tony's solution for providing specified Bluetooth
312523 - wireless support, reported on 101221 1425, ref SDS 21 PH7N, and
312524 - confirmed in Tony's letter later that day on 101221 1425. ref SDS 21
312525 - YK7K
312526 -
312527 -            [...below, on 101223 0921 at 1338 received confirmation of
312528 -            order for Bluetooth USB adapter. ref SDS 0 BP7F
312530 -             ..
312531 -            [...below, on 101223 0921 at 1343 received confirmation of
312532 -            order for 16 GB USB flash drive. ref SDS 0 NO5I
312534 -             ..
312535 -            [...below, on 101223 0921 at 2017 received notice that USB
312536 -            Bluetooth adapter has shipped. ref SDS 0 G73J
312538 -             ..
312539 -            [On 101224 0632 received letter from HP notifying that
312540 -            order H115456236 for 16 GB USB drive has shipped.
312541 -            ref SDS 23 4W5K
312543 -             ..
312544 -            [On 101230 1639 received from HP via FedEx USB bluetooth
312545 -            adapter to complete scope purchasing c17. ref SDS 24 MK9F
312547 -             ..
312548 -            [On 101230 1639 received from HP via FedEx 16 GB USB Drive
312549 -            to complete scope purchasing c17. ref SDS 24 AQ8R
312551 -  ..
312552 - Letter from Christina at HP concludes...
312553 -
312554 -    5.  Have a great day,
312555 -
312556 -        Christina
312557 -
312558 -
312559 -
3126 -

SUBJECTS
C17 HP Pavilion Elite 490t Deskfromp PC HP Order H114355414 Issued 1

6103 -
6104 - 1338
610501 -  ..
610502 - Received letter from HP saying...
610503 -
610504 -    1.  Subject: Your HP Order Confirmation -- H115456236
610505 -        Date: Thu, 23 Dec 2010 21:10:50 +0000 (GMT)
610506 -        From: HP Home & Home Office Store
610507 -        To: rod@welchco.com
610509 -         ..
610510 -    2.  ORDER RECEIVED
610511 -        My order status
610512 -
610513 -           https://www.shopping.hp.com/webapp/shopping/order_status_sign_in.do
610515 -         ..
610516 -    3.  My account
610517 -
610518 -           https://www.shopping.hp.com/webapp/shopping/sign_in.do
610520 -         ..
610521 -    4.  Customer service
610522 -
610523 -           http://www.shopping.hp.com/webapp/shopping/help.do
610528 -         ..
610529 -        We will be processing your order H115456236 in multiple
610530 -        shipments.  Your chosen delivery method for the product(s)
610531 -        below is Standard 5-7 Business Days and we will send you
610532 -        tracking information once your order ships.
610534 -         ..
610535 -    5.  ORDER INFORMATION
610536 -        PRODUCT DESCRIPTION
610537 -
610538 -            HP bt500 Bluetooth USB 2.0 Wireless Adap
610539 -
610540 -               http://www.shopping.hp.com/webapp/shopping/product_detail.do?product_code=Q6273A%231H9
610542 -             ..
610543 -            List price................................ $30
610544 -
610545 -               [...below, on 101223 0921 at 2017 received notice that
610546 -               USB Bluetooth adapter has shipped. ref SDS 0 G73J
610548 -             ..
610549 -            "Bluetooth" is short-range (30`), wireless networking
610550 -            protocol that connects computers to each other or to
610551 -            peripherals such as printers, pocket PCs, and cell phones.
610553 -             ..
610554 -            Print wirelessly, straight from your PDA, laptop, camera
610555 -            phone, or other Bluetooth-enabled device.  Listen to music
610556 -            wirelessly from your PC (when using HP Bluetooth-enabled
610557 -            headphones)  Supports camera phones and devices with
610558 -            Bluetooth wireless technology.  What can make this happen?
610559 -            Our bt500 Bluetooth USB 2.0 Wireless Adapter.  Wireless
610560 -            performance depends on physical environment and distance
610561 -            from access point.  For a list of compatible devices see...
610562 -
610563 -                http://www.hp.com/go/btadapter
610565 -             ..
610566 -            Wirelessly connect your Bluetooth enabled devices to your
610567 -            PC and Bluetooth compatible printer.
610569 -             ..
610570 -            Wirelessly transfer documents, photos, music, and e-mail
610571 -            to your PC from your Bluetooth enabled devices.
610573 -             ..
610574 -            Wireless print documents, e-mail, text messages, photos,
610575 -            and graphics-just plug the adapter in any
610576 -            HP-Bluetooth-enabled printer
610578 -         ..
610579 -    6.  PRODUCT #........................................ Q6273A#1H9
610580 -        QTY.............................................. 1
610581 -        EXTENDED PRICE................................... $0.00
610583 -         ..
610584 -    7.  SUMMARY OF SAVINGS:
610585 -        Instant discounts you received................... $74.98
610586 -        Coupon........................................... 1046537307
610588 -         ..
610589 -    8.  CA Tax........................................... $0.00
610590 -        Shipping......................................... Free
610592 -         ..
610593 -    9.  GRAND TOTAL...................................... $0.00
610594 -
610596 -         ..
610597 -        SHIPPING ADDRESS:
610601 -
610602 -            [...below, on 101223 0921 at 2017 received notice that USB
610603 -            Bluetooth adapter has shipped. ref SDS 0 G73J
610605 -             ..
610606 -            [On 101230 1639 received from HP via FedEx USB bluetooth
610607 -            adapter to complete scope purchasing c17. ref SDS 24 MK9F
610609 -         ..
610610 -   10.  WE HAVE BILLED THE FOLLOWING ACCOUNT(S):
610612 -         ..
610613 -   11.  VISA Card........................................ $0.00
610618 -         ..
610619 -   12.  ESSENTIAL LINKS
610620 -        My order status
610621 -           https://www.shopping.hp.com/webapp/shopping/order_status_sign_in.do
610623 -         ..
610624 -   13.  Return and exchange policy
610625 -
610626 -           http://www.shopping.hp.com/webapp/shopping/return_exchange.do
610628 -         ..
610629 -   14.  Troubleshooting & drivers
610630 -
610631 -           http://h10025.www1.hp.com/ewfrf/wc/siteHome?lc=en&cc=us&dlc=en
610632 -
610633 -
610634 -
610636 -  ..
6107 -
6108 -
6109 - 1343
6110 -
611001 - Received another letter from HP on the order for USB flash drive...
611002 -
611003 -    1.  Subject: Your HP Order Confirmation -- H115456236
611004 -        Date: Thu, 23 Dec 2010 21:13:06 +0000 (GMT)
611008 -         ..
611009 -    2.  ORDER RECEIVED
611010 -        My order status
611011 -
611012 -           https://www.shopping.hp.com/webapp/shopping/order_status_sign_in.do
611014 -         ..
611015 -    3.  My account
611016 -
611017 -           https://www.shopping.hp.com/webapp/shopping/sign_in.do
611019 -         ..
611020 -    4.  Customer service
611021 -
611022 -           http://www.shopping.hp.com/webapp/shopping/help.do
611023 -
611027 -        We will be processing your order H115456236 in multiple
611028 -        shipments.  Your chosen delivery method for the product(s)
611029 -        below is Standard 5-7 Business Days and we will send you
611030 -        tracking information once your order ships.
611032 -         ..
611033 -    6.  ORDER INFORMATION
611034 -        PRODUCT DESCRIPTION
611035 -
611036 -            16GB HP V125 USB DRIVE
611037 -
611038 -              http://www.shopping.hp.com/webapp/shopping/product_detail.do?product_code=CE7286
611040 -             ..
611041 -            Stylish and affordable, the HP V125w USB flash Drive
611042 -            provides a convenient way to transport and share loads of
611043 -            your documents, music and photos in one handy place.
611044 -
611045 -               [On 101224 0632 received letter from HP notifying that
611046 -               order H115456236 for 16 GB USB drive has shipped.
611047 -               ref SDS 23 4W5K
611049 -                ..
611050 -               [On 101230 1639 received from HP via FedEx 16 GB USB
611051 -               Drive to complete scope purchasing c17. ref SDS 24 AQ8R
611053 -             ..
611054 -            List price........................... $45
611056 -         ..
611057 -    7.  PRODUCT #........................................ P-FD16GHP125-EF
611058 -        QTY.............................................. 1
611059 -        EXTENDED PRICE................................... $0.00
611060 -        STATUS........................................... Confirmed
611062 -         ..
611063 -    8.  SUMMARY OF SAVINGS:
611064 -        Instant discounts you received................... $74.98
611065 -        Coupon........................................... 1046537307
611067 -         ..
611068 -    9.  CA Tax........................................... $0.00
611069 -        Shipping......................................... Free
611071 -         ..
611072 -   10.  GRAND TOTAL...................................... $0.00
611074 -         ..
611075 -   11.  SHIPPING ADDRESS:
611080 -         ..
611081 -   12.  WE HAVE BILLED THE FOLLOWING ACCOUNT(S):
611083 -         ..
611084 -   13.  VISA Card........................................ $0.00
611089 -         ..
611090 -   14.  ESSENTIAL LINKS
611091 -        My order status
611092 -           https://www.shopping.hp.com/webapp/shopping/order_status_sign_in.do
611094 -         ..
611095 -   15.  Return and exchange policy
611096 -
611097 -           http://www.shopping.hp.com/webapp/shopping/return_exchange.do
611099 -         ..
611100 -   16.  Troubleshooting & drivers
611101 -
611102 -           http://h10025.www1.hp.com/ewfrf/wc/siteHome?lc=en&cc=us&dlc=en
611103 -
611105 -  ..
6112 -
6113 -
6114 - 2017
6115 -
611501 - Received another letter from HP notifying that USB Bluetooth Adapter
611502 - has shipped, and saying...
611504 -         ..
611505 -    1.  Subject: Your HP Shipping Notification -- H115456236
611506 -        Date: Fri, 24 Dec 2010 02:23:40 +0000 (GMT)
611510 -  ..
611511 - This order shown received today 101223, appears conflicting with the
611512 - date of Tony's letter show as 101224, and is resolved by reference to
611513 - GMT time compared to PST here in Concord.
611515 -  ..
611516 - HP letter continues...
611517 -
611518 -    2.  ORDER SHIPPED
611519 -        My order status
611520 -
611521 -              https://www.shopping.hp.com/webapp/shopping/order_status_sign_in.do
611523 -             ..
611524 -            [On 101230 1639 received from HP via FedEx USB bluetooth
611525 -            adapter to complete scope purchasing c17. ref SDS 24 MK9F
611527 -         ..
611528 -    3.  My account
611529 -
611530 -              https://www.shopping.hp.com/webapp/shopping/sign_in.do
611532 -         ..
611533 -    4.  Customer service
611534 -
611535 -              http://www.shopping.hp.com/webapp/shopping/help.do
611536 -
611538 -         ..
611539 -    5.  Survey: Tell us how we did!
611540 -
611541 -              https://www.shopping.hp.com/webapp/shopping/survey_optin.do?orderNumber=H115456236
611546 -         ..
611547 -    6.  Your order H115456236 is on its way! Your chosen shipping
611548 -        method is Standard 5-7 Business Days and your tracking
611549 -        number(s) is below.
611551 -         ..
611552 -    7.  ORDER INFORMATION
611553 -        PRODUCT DESCRIPTION
611554 -
611555 -            HP bt500 Bluetooth USB 2.0 Wireless Adap
611556 -
611557 -               http://www.shopping.hp.com/webapp/shopping/product_detail.do?product_code=Q6273A%231H9
611559 -             ..
611560 -            List price................................ $30
611562 -         ..
611563 -    8.  PRODUCT #........................................ Q6273A#1H9
611564 -        QTY.............................................. 1
611565 -        EXTENDED PRICE................................... $0.00
611566 -        TRACKING #....................................... 040686073737876(FedEx)
611567 -
611568 -                http://www.fedex.com/Tracking?tracknumbers=040686073737876&action=track&language=english
611570 -         ..
611571 -        May not be active immediately.
611573 -         ..
611574 -        Receipt of order requires customer signature.  However,
611575 -        customers may...
611577 -         ..
611578 -        Pre-sign for this shipment
611579 -
611580 -              http://www.shopping.hp.com/webapp/shipauth/H115456236/040686073737876
611582 -         ..
611583 -    9.  SUMMARY OF SAVINGS:
611584 -        Instant discounts you received................... $74.98
611585 -        Coupon........................................... 1046537307
611587 -         ..
611588 -   10.  CA Tax........................................... $0.00
611589 -        Shipping......................................... Free
611591 -         ..
611592 -   11.  GRAND TOTAL...................................... $0.00
611594 -         ..
611595 -   12.  SHIPPING ADDRESS:
611600 -         ..
611601 -   13.  WE HAVE BILLED THE FOLLOWING ACCOUNT(S):
611603 -         ..
611604 -   14.  VISA Card........................................ $0.00
611609 -         ..
611610 -   15.  ESSENTIAL LINKS
611611 -        My order status
611612 -           https://www.shopping.hp.com/webapp/shopping/order_status_sign_in.do
611614 -         ..
611615 -   16.  Return and exchange policy
611616 -
611617 -           http://www.shopping.hp.com/webapp/shopping/return_exchange.do
611619 -         ..
611620 -   17.  Troubleshooting & drivers
611621 -
611622 -           http://h10025.www1.hp.com/ewfrf/wc/siteHome?lc=en&cc=us&dlc=en
611623 -
611624 -
611625 -
611626 -
611627 -
611628 -
611629 -
611630 -
611631 -
611632 -
6117 -