Welch Company
San Francisco, CA
S U M M A R Y
DIARY: December 8, 2010 01:33 PM Wednesday;
Rod Welch
Printer HP Photosmart C4780 purchased to replace 895Cse.
1...Summary/Objective
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CONTACTS
SUBJECTS
Purchase HP Photosmart C4780 Printer Wireless Scans HP Part Q8380A#A
3303 -
3303 - ..
3304 - Summary/Objective
3305 -
330501 - Follow up ref SDS 6 0000, ref SDS 5 0000.
330502 -
330503 -
330504 -
330505 -
330507 - ..
3306 -
3307 -
3308 - Progress
3309 -
330901 - Have not been able to connect HP Deskjet 895Cse to either c16 on
330902 - Windows XP, nor to c17 Windows 7, reported on 101206 2217. ref SDS 6
330903 - 7E8K
330905 - ..
330906 - For some reason, printer is not being called through the USB port on
330907 - c16, reported on 101206 2217. ref SDS 6 4O60 Tried downloading from
330908 - HP device driver for USB port to run the printer. The setup.exe
330909 - routine would not run on c16. ref SDS 6 Q390
330911 - ..
330912 - Called HP Tech support HP HDX X18T 1200 CTO Premium Notebook...
330914 - ..
330915 - Product ID reported on 090623 1648. ref SDS 3 294M
330917 - ..
330918 - Called....
330919 -
330920 - 877 266 8359
330921 -
330922 - [On 101215 1150 received better number to call for HP
330923 - printer support. ref SDS 8 4Z94
330925 - ..
330926 - Talked to Tim...
330928 - ..
330929 - Tim seemed to make an effort to solve problem of why setup.exe will
330930 - not run to configure the USB port on c16. Tim worked the problem even
330931 - though warranty on c16 has expired this past July.
330933 - ..
330934 - Tim further indicated that typically printers are not connected to
330935 - notebook (mobile) computers.
330937 - ..
330938 - Purchased HP Photosmart C4780 all-in-one printer...
330939 -
330940 - [On 101213 1325 received printer from HP. ref SDS 7 Y65H
330942 - ..
330943 - Wireless and can both scan and copy documents....
330944 -
330945 - http://www.shopping.hp.com/webapp/shopping/product_detail.do?storeName=storefronts&landing=printer&category=HP&a1=Type&v1=all-in-one&product_code=Q8380A%23ABA&catLevel=2
330946 -
330947 - HP part............................... Q8380A#ABA
330948 - UPC................................... 8 84420 751557
330950 - ..
330951 - Price................................. 59.99
330952 - HP 60 Ink cartridge combo pack........ 18.00
330953 - Shipping.............................. free
330954 -
330955 - 76.98
330956 - ..
330957 - Total tax included.................... $84.10
330959 - ..
330960 - Decided against buying extended warranty for $25.
330962 - ..
330963 - Order................................. H115185097
330964 -
330966 - ..
3310 -
3311 -
3312 - 1511
3313 -
331301 - Received letter from HP saying...
331302 -
331303 - 1. Subject: Your HP Order Confirmation -- H115185097
331304 - Date: Wed, 8 Dec 2010 22:13:17 +0000 (GMT)
331308 - ..
331309 - ORDER RECEIVED
331311 - ..
331312 - My order status
331313 -
331314 - https://www.shopping.hp.com/webapp/shopping/order_status_sign_in.do
331316 - ..
331317 - My account
331318 -
331319 - https://www.shopping.hp.com/webapp/shopping/sign_in.do
331321 - ..
331322 - Customer service
331323 -
331324 - http://www.shopping.hp.com/webapp/shopping/help.do
331325 -
331329 - ..
331330 - Your order number is H115185097. Your chosen delivery method is
331331 - Standard 5-7 Business Days and we will send you tracking
331332 - information once your order ships.
331333 -
331334 - [On 101213 1325 received printer from HP. ref SDS 7 Y65H
331336 - ..
331337 - ORDER #........................................... H115185097
331338 - PRODUCT DESCRIPTION...............................
331339 -
331340 - HP Photosmart C4780 All-in-One Printer
331342 - ..
331343 - PRODUCT #......................................... Q8380A#ABA
331344 - QTY............................................... 1
331345 - EXTENDED PRICE.................................... $59.99
331347 - ..
331348 - PRODUCT DESCRIPTION...............................
331349 -
331350 - HP 60 Combo Pack
331352 - ..
331353 - PRODUCT #......................................... CD947FN#140
331354 - QTY............................................... 1
331355 - EXTENDED PRICE.................................... $16.99
331357 - ..
331358 - CA Tax:........................................... $7.12
331359 - Shipping:......................................... Free
331361 - ..
331362 - GRAND TOTAL:...................................... $84.10
331364 - ..
331365 - 2. SHIPPING ADDRESS:
331366 -
331379 -
331380 -
331381 -
331382 -
331383 -
331384 -
3314 -