Welch Company
San Francisco, CA


S U M M A R Y


DIARY: December 13, 2010 01:25 PM Monday; Rod Welch

Printer delivered HP Photosmart C4780 purchased to replace 895Cse.

1...Summary/Objective
....3...Packing List
2...Configured Printer Wireless
3...Wireless configuration HP Photosmart C4700


..............
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CONTACTS 

SUBJECTS
HP Photosmart C4780 Printer Serial CN050M22HZ Deliver Purchased 1012

3303 -
3303 -    ..
3304 - Summary/Objective
3305 -
330501 - Follow up ref SDS 7 0000. ref SDS 6 0000.
330502 -
330503 -
330504 -
330505 -
330507 -  ..
3306 -
3307 -
3308 - Progress
3309 -
330901 - Received printer purchased on 101208 1333. ref SDS 7 KT80
330902 -
330903 -        Printer............................... HP Photosmart C4780
330904 -        Features.............................. Print Scan Copy Wireless
330905 -        Features.............................. HP Touchsmart Technology
330906 -        Serial................................ CN050M22HZ
330907 -        HP part............................... Q8380A#ABA
330908 -        Reference............................. M115185097
330909 -        Invoice............................... 36595421
330910 -        PO.................................... 1017349471
330911 -        UPC................................... 8 84420 751557
330912 -        Power................................. 120 volt
330914 -         ..
330915 -        Ship date............................. 101208
330916 -        Ship Time............................. 193713
330917 -        Weight................................ 13 #
330918 -        System................................ 427410/FXRS0954
330919 -        Station............................... WK03
330920 -        Ship.................................. Fed Ex Home Delivery
330921 -        Ship from.............................
330922 -
330923 -            HP Shipping Department
330924 -            5510 East Holmes Road
330925 -            Memphis, TN  38118
330926 -            800 978 6947
330928 -         ..
330929 -        Ship to...............................
330935 -
330937 -  ..
330938 - In the package for the print media was the following document....
330939 -
330940 -    1.  HP Home & Home Office Store                     Page 1 of 1
330941 -
330942 -              http://www.hpdirect.corn
330944 -         ..
330945 -    2.  Ship To:
330951 -         ..
330952 -    3.  Packing List
330953 -        Order Number................................... H115185097
330954 -        Order Date..................................... 12/8/2010
330955 -        Order Time..................................... 04:08 PM CST
330956 -        Ship Date...................................... 12/8/2010
330958 -         ..
330959 -    4.  Extended Holiday Returns - Purchases made between November 1 -
330960 -        December 24 may be returned through January 15, 2011.
330962 -         ..
330963 -    5.  ITEM / DESCRIPTION
330964 -
330965 -          1.  Q8380A#ABA - HP Photosmart C4780 All-in-One Printer
330966 -              Tracking No.......................... 040686073423731
330967 -              Serial No............................ CN050M22HZ
330968 -
330969 -
330970 -                                                    PRICE   QTY  AMOUNT
330971 -                                                    59.99  1.00   59.99
330973 -               ..
330974 -          2.  CD947FN#140 - HP 60 Combo Pack
330975 -              Tracking No.......................... 040686073431651
330976 -
330977 -                                                    16.99  1.00   16.99
330979 -         ..
330980 -    6.  Subtotal................................................  76.98
330981 -        CA Tax..................................................   7.12
330982 -        Shipping/Handling.......................................   0.00
330983 -        Total................................................... $84.10
330985 -         ..
330986 -    7.  Instant Discounts You Have Received:
330987 -        $40.00 Printer instant rebate
330988 -        $10.00 Multipack rebate
330989 -        $5.00 Multipack rebate
330991 -         ..
330992 -    8.  36595421-1 000000639538837
330994 -         ..
330995 -    9.  Support and Drivers
330996 -
330997 -        For easy access to expert service and support for your
330998 -        HP product (including drivers) in English or Spanish
330999 -        24 hours/7 days a week, visit HP Customer Care at
331000 -
331001 -           http://www.hp.com/support
331002 -
331003 -        ...or by phone at (800) 474-6836.
331005 -         ..
331006 -   10.  Return and Exchange Policy
331007 -
331008 -        The HP Home & Home Office Store ("HP Home Store") will
331009 -        accept product returns and exchanges for most products up
331010 -        to 21 days after delivery. Additional important information
331011 -        about Returns and Exchanges can be found at
331012 -        www.hpdirect.com
331014 -         ..
331015 -   11.  To Request a Return or Exchange
331016 -
331017 -        Step One-Obtain a Return Authorization Number (RMA)
331018 -        via chct/emoil at www.hpdirect/shop/return, or by calling
331019 -        (888) 9178089. This PJAA is required for all returns and
331020 -        exchanges.
331022 -         ..
331023 -        Step Two-Print your Return Label
331025 -         ..
331026 -        Step Three-Prepare your package for return
331027 -
331028 -              1.  Replace all items in its original packaging
331029 -              2.  Remove (or cover) any original shipping labels
331030 -              3.  On the outside of the package, write in bold letters:
331031 -                  RMA # (your RMA number here)"
331032 -              4.  Drop package off with an authorized shipper
331034 -         ..
331035 -        Important Note
331037 -         ..
331038 -        If you return a product without using this process, your credit
331039 -        or exchange will be delayed or denied pending proof of delivery
331040 -        to our warehouse.
331042 -         ..
331043 -   12.  Gift Cards
331044 -
331045 -        HP Home & Home Office gift cards are shipped separately via
331046 -        U.S. mail for delivery in 5-7 business days.
331048 -         ..
331049 -   13.  A greener world for future generations
331050 -
331051 -        The HP Home & Home Office Store is commited to helping
331052 -        create a sustainable future and a greener world. HP
331053 -        encourages customers to recycle used electronic hardware, HP
331054 -        original print cartridges, and rechargeable batteries. For more
331055 -        information about recycling programs, go to
331056 -
331057 -           http://www.hp.com/recycle
331059 -         ..
331060 -   14.  HP is a member of SmartWay, a voluntary partnership
331061 -        belween ihe U.S. Environmental Protection Agency and
331062 -        the freight industry aimed at reducing fuel consumption,
331063 -        greenhouse gases and other air emissions through better
331064 -        transportation technology.
331066 -         ..
331067 -   15.  Smartway
331068 -        Transport Partner
331069 -        Getting There With Cleaner Air
331071 -         ..
331072 -   16.  Please retain this packing list for your records.  Visit
331073 -
331074 -           http://www.hpshopping.com/paperlessrebates
331076 -         ..
331077 -        ...for online rebate submission.
331078 -
331079 -
331080 -
331081 -
331083 -  ..
3311 -
3312 -
3313 - 1830
3314 -
331401 - Configured Printer Wireless
331402 -
331403 - HP has a website with animated instructions...
331404 -
331405 -              http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=115&prodSeriesId=3794613&prodTypeId=18972&prodSeriesId=3794613&objectID=c01960897
331406 -
331407 - HP printer software CD...
331408 -
331409 -        Decided to install HP software in...
331410 -
331411 -            i:\program files\hp
331413 -         ..
331414 -        Setup failed; had to use Ctrl Alt Del to end the thing and
331415 -        start over.
331417 -  ..
331418 - Started over, and this time the program installed.
331420 -  ..
331421 - Tried printing a picture.  It only printed half the picture,
331422 - indicting some details on application are unclear in HP guidance.
331424 -  ..
331425 - Printed the letter to Granitville, which was the purpose of getting
331426 - the new printer, reported on 101203 2132. ref SDS 4 FY5O
331428 -  ..
331429 - Tried to configure no color, but this failed and letterhead was
331430 - printed red.
331432 -  ..
331433 - Used Microsoft Word to format an envelope.  Feed envelope in portrait
331434 - layout, same as standard paper, on extreme right side, and with
331435 - opening flap up.
331437 -  ..
331438 - Now we need to use the copy feature.
331440 -  ..
331441 - This is very easy.
331443 -  ..
331444 - On front electronic panel, touch "Copy" and follow instructions to
331445 - print the notice from Social Security received on 101203 2132.
331446 - ref SDS 4 6L69
331447 -
331448 -            [On 101214 2330 tried scanning a letter to avoid having to
331449 -            type it.  Scan produces a pdf file, but it does not allow
331450 -            access to the text; just a picture, so had to type the
331451 -            thing over that somebody else already type. ref SDS 8 KJ5N
331452 -
331453 -
331454 -
331456 -  ..
3315 -
3316 -
3317 - 2035
3318 -
331801 - Wireless configuration HP Photosmart C4700
331802 -
331803 - After setting up the printer with the USB cable connected to the
331804 - computer.  Tested printing and other features.  Everhthing seems to
331805 - be working correctly.
331807 -  ..
331808 - With printer powered up, and USB cable still connected to the
331809 - computer, run the HP software setup CD that was delivered iwth the
331810 - printer.
331812 -  ..
331813 - This opens a list of files on the CD.  Run...
331814 -
331815 -                    setup.exe
331817 -  ..
331818 - This opens a menu.  Select the 4th choice...
331819 -
331820 -            USB to Wireless
331822 -  ..
331823 - This runs a program that says...
331824 -
331825 -            Installing device...
331827 -  ..
331828 - Like initial installation, after 30 minutes running the first pass the
331829 - program seems to be hung up, so have to end it and start over.
331831 -  ..
331832 - Unlike initial installation that executed on the 2nd pass, could not
331833 - get setup for wireless to run on the 2nd or 3rd try.
331835 -  ..
331836 - Cannot find HP support to call.
331838 -  ..
331839 - HP's online support says to use setup on the HP CD.  Tried this
331840 - again, and it hung up again.  After 30 minutes, stopped the process
331841 - again.
331843 -  ..
331844 - The USB cable is too short to connect the printer from the printer
331845 - station, so wireless is essential.
331846 -
331847 -
331848 -
331849 -
331850 -
331851 -
331852 -
331853 -
331854 -
331855 -
3319 -