Welch Company
San Francisco, CA
S U M M A R Y
DIARY: December 13, 2010 01:25 PM Monday;
Rod Welch
Printer delivered HP Photosmart C4780 purchased to replace 895Cse.
1...Summary/Objective
....3...Packing List
2...Configured Printer Wireless
3...Wireless configuration HP Photosmart C4700
..............
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CONTACTS
SUBJECTS
HP Photosmart C4780 Printer Serial CN050M22HZ Deliver Purchased 1012
3303 -
3303 - ..
3304 - Summary/Objective
3305 -
330501 - Follow up ref SDS 7 0000. ref SDS 6 0000.
330502 -
330503 -
330504 -
330505 -
330507 - ..
3306 -
3307 -
3308 - Progress
3309 -
330901 - Received printer purchased on 101208 1333. ref SDS 7 KT80
330902 -
330903 - Printer............................... HP Photosmart C4780
330904 - Features.............................. Print Scan Copy Wireless
330905 - Features.............................. HP Touchsmart Technology
330906 - Serial................................ CN050M22HZ
330907 - HP part............................... Q8380A#ABA
330908 - Reference............................. M115185097
330909 - Invoice............................... 36595421
330910 - PO.................................... 1017349471
330911 - UPC................................... 8 84420 751557
330912 - Power................................. 120 volt
330914 - ..
330915 - Ship date............................. 101208
330916 - Ship Time............................. 193713
330917 - Weight................................ 13 #
330918 - System................................ 427410/FXRS0954
330919 - Station............................... WK03
330920 - Ship.................................. Fed Ex Home Delivery
330921 - Ship from.............................
330922 -
330923 - HP Shipping Department
330924 - 5510 East Holmes Road
330925 - Memphis, TN 38118
330926 - 800 978 6947
330928 - ..
330929 - Ship to...............................
330935 -
330937 - ..
330938 - In the package for the print media was the following document....
330939 -
330940 - 1. HP Home & Home Office Store Page 1 of 1
330941 -
330942 - http://www.hpdirect.corn
330944 - ..
330945 - 2. Ship To:
330951 - ..
330952 - 3. Packing List
330953 - Order Number................................... H115185097
330954 - Order Date..................................... 12/8/2010
330955 - Order Time..................................... 04:08 PM CST
330956 - Ship Date...................................... 12/8/2010
330958 - ..
330959 - 4. Extended Holiday Returns - Purchases made between November 1 -
330960 - December 24 may be returned through January 15, 2011.
330962 - ..
330963 - 5. ITEM / DESCRIPTION
330964 -
330965 - 1. Q8380A#ABA - HP Photosmart C4780 All-in-One Printer
330966 - Tracking No.......................... 040686073423731
330967 - Serial No............................ CN050M22HZ
330968 -
330969 -
330970 - PRICE QTY AMOUNT
330971 - 59.99 1.00 59.99
330973 - ..
330974 - 2. CD947FN#140 - HP 60 Combo Pack
330975 - Tracking No.......................... 040686073431651
330976 -
330977 - 16.99 1.00 16.99
330979 - ..
330980 - 6. Subtotal................................................ 76.98
330981 - CA Tax.................................................. 7.12
330982 - Shipping/Handling....................................... 0.00
330983 - Total................................................... $84.10
330985 - ..
330986 - 7. Instant Discounts You Have Received:
330987 - $40.00 Printer instant rebate
330988 - $10.00 Multipack rebate
330989 - $5.00 Multipack rebate
330991 - ..
330992 - 8. 36595421-1 000000639538837
330994 - ..
330995 - 9. Support and Drivers
330996 -
330997 - For easy access to expert service and support for your
330998 - HP product (including drivers) in English or Spanish
330999 - 24 hours/7 days a week, visit HP Customer Care at
331000 -
331001 - http://www.hp.com/support
331002 -
331003 - ...or by phone at (800) 474-6836.
331005 - ..
331006 - 10. Return and Exchange Policy
331007 -
331008 - The HP Home & Home Office Store ("HP Home Store") will
331009 - accept product returns and exchanges for most products up
331010 - to 21 days after delivery. Additional important information
331011 - about Returns and Exchanges can be found at
331012 - www.hpdirect.com
331014 - ..
331015 - 11. To Request a Return or Exchange
331016 -
331017 - Step One-Obtain a Return Authorization Number (RMA)
331018 - via chct/emoil at www.hpdirect/shop/return, or by calling
331019 - (888) 917ú8089. This PJAA is required for all returns and
331020 - exchanges.
331022 - ..
331023 - Step Two-Print your Return Label
331025 - ..
331026 - Step Three-Prepare your package for return
331027 -
331028 - 1. Replace all items in its original packaging
331029 - 2. Remove (or cover) any original shipping labels
331030 - 3. On the outside of the package, write in bold letters:
331031 - RMA # (your RMA number here)"
331032 - 4. Drop package off with an authorized shipper
331034 - ..
331035 - Important Note
331037 - ..
331038 - If you return a product without using this process, your credit
331039 - or exchange will be delayed or denied pending proof of delivery
331040 - to our warehouse.
331042 - ..
331043 - 12. Gift Cards
331044 -
331045 - HP Home & Home Office gift cards are shipped separately via
331046 - U.S. mail for delivery in 5-7 business days.
331048 - ..
331049 - 13. A greener world for future generations
331050 -
331051 - The HP Home & Home Office Store is commited to helping
331052 - create a sustainable future and a greener world. HP
331053 - encourages customers to recycle used electronic hardware, HP
331054 - original print cartridges, and rechargeable batteries. For more
331055 - information about recycling programs, go to
331056 -
331057 - http://www.hp.com/recycle
331059 - ..
331060 - 14. HP is a member of SmartWay, a voluntary partnership
331061 - belween ihe U.S. Environmental Protection Agency and
331062 - the freight industry aimed at reducing fuel consumption,
331063 - greenhouse gases and other air emissions through better
331064 - transportation technology.
331066 - ..
331067 - 15. Smartway
331068 - Transport Partner
331069 - Getting There With Cleaner Air
331071 - ..
331072 - 16. Please retain this packing list for your records. Visit
331073 -
331074 - http://www.hpshopping.com/paperlessrebates
331076 - ..
331077 - ...for online rebate submission.
331078 -
331079 -
331080 -
331081 -
331083 - ..
3311 -
3312 -
3313 - 1830
3314 -
331401 - Configured Printer Wireless
331402 -
331403 - HP has a website with animated instructions...
331404 -
331405 - http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=115&prodSeriesId=3794613&prodTypeId=18972&prodSeriesId=3794613&objectID=c01960897
331406 -
331407 - HP printer software CD...
331408 -
331409 - Decided to install HP software in...
331410 -
331411 - i:\program files\hp
331413 - ..
331414 - Setup failed; had to use Ctrl Alt Del to end the thing and
331415 - start over.
331417 - ..
331418 - Started over, and this time the program installed.
331420 - ..
331421 - Tried printing a picture. It only printed half the picture,
331422 - indicting some details on application are unclear in HP guidance.
331424 - ..
331425 - Printed the letter to Granitville, which was the purpose of getting
331426 - the new printer, reported on 101203 2132. ref SDS 4 FY5O
331428 - ..
331429 - Tried to configure no color, but this failed and letterhead was
331430 - printed red.
331432 - ..
331433 - Used Microsoft Word to format an envelope. Feed envelope in portrait
331434 - layout, same as standard paper, on extreme right side, and with
331435 - opening flap up.
331437 - ..
331438 - Now we need to use the copy feature.
331440 - ..
331441 - This is very easy.
331443 - ..
331444 - On front electronic panel, touch "Copy" and follow instructions to
331445 - print the notice from Social Security received on 101203 2132.
331446 - ref SDS 4 6L69
331447 -
331448 - [On 101214 2330 tried scanning a letter to avoid having to
331449 - type it. Scan produces a pdf file, but it does not allow
331450 - access to the text; just a picture, so had to type the
331451 - thing over that somebody else already type. ref SDS 8 KJ5N
331452 -
331453 -
331454 -
331456 - ..
3315 -
3316 -
3317 - 2035
3318 -
331801 - Wireless configuration HP Photosmart C4700
331802 -
331803 - After setting up the printer with the USB cable connected to the
331804 - computer. Tested printing and other features. Everhthing seems to
331805 - be working correctly.
331807 - ..
331808 - With printer powered up, and USB cable still connected to the
331809 - computer, run the HP software setup CD that was delivered iwth the
331810 - printer.
331812 - ..
331813 - This opens a list of files on the CD. Run...
331814 -
331815 - setup.exe
331817 - ..
331818 - This opens a menu. Select the 4th choice...
331819 -
331820 - USB to Wireless
331822 - ..
331823 - This runs a program that says...
331824 -
331825 - Installing device...
331827 - ..
331828 - Like initial installation, after 30 minutes running the first pass the
331829 - program seems to be hung up, so have to end it and start over.
331831 - ..
331832 - Unlike initial installation that executed on the 2nd pass, could not
331833 - get setup for wireless to run on the 2nd or 3rd try.
331835 - ..
331836 - Cannot find HP support to call.
331838 - ..
331839 - HP's online support says to use setup on the HP CD. Tried this
331840 - again, and it hung up again. After 30 minutes, stopped the process
331841 - again.
331843 - ..
331844 - The USB cable is too short to connect the printer from the printer
331845 - station, so wireless is essential.
331846 -
331847 -
331848 -
331849 -
331850 -
331851 -
331852 -
331853 -
331854 -
331855 -
3319 -