CONTACTS 

SUBJECTS
NVIDIA Software Device Driver Graphics Adapater GeForce GT 420 Graph

1003 -
1003 -    ..
1004 - Summary/Objective
1005 -
100501 - Follow up ref SDS 4 0000, ref SDS 3 0000.
100502 -
100503 -
100504 -
100506 -  ..
1006 -
1007 -
1008 - Progress
1009 -
100901 - Searching for software device driver to run NVIDIA graphics adapter
100902 - GeForce GT 420 running on the HP Pavilion Elite 490t computer,
100903 - purchased on 101021 0953. ref SDS 1 635Y
100905 -  ..
100906 - On 101114 1430.  Ryan reported that Fry's had difficulty finding a
100907 - Windows XP device for the NVIDIA video graphics adapter. ref SDS 2
100908 - 868L  The next day, Ryan advised that research at Fry's found NVIDIA
100909 - is working on creating a device driver, reported on 101115 1805.
100910 - ref SDS 3 NX9O
100912 -  ..
100913 - Internet search for NVIDIA....
100914 -
100915 -              http://www.contacthelp.com/directory/NVIDIA?ListingID=238
100917 -  ..
100918 - Called NVIDIA - this is a direct line to technical support...
100919 -
100920 -                      408 486 2000
100922 -  ..
100923 - Talked to Kishen
100925 -  ..
100926 - Requested device driver for....
100927 -
100928 -                    2GB NVIDIA GeForce GT 420 [DVI,
100929 -                    HDMI, VGA adapter]
100930 -
100931 - ...as shown in the record on 101021 0953. ref SDS 1 635Y
100933 -  ..
100934 - Video adapter is installed in...
100935 -
100936 -                    HP Pavilion Elite 490t
100938 -  ..
100939 - Kishen put call on hold to perform research.
100941 -  ..
100942 - Kishen came back online and advised that NVIDIA does not have an
100943 - official device driver for this video adapter, however, there is a
100944 - device driver for another platform which will run on the HP Pavilion
100945 - Elite 490t computer.
100947 -  ..
100948 - Krishen is sending access to the device driver with a link in an
100949 - email.  He will call back in half an hour to provide any assistance
100950 - on installation.
100951 -
100952 -
100954 -  ..
1010 -
1011 -
1012 - 1328
1013 -
101301 - Received letter from Kishen at NVIDIA...
101302 -
101303 -    1.  Subject: Customer [Incident: 101202-000139]
101304 -        From: "Nvidia Customer Care"
101305 -        Date: Thu, 2 Dec 2010 13:10:21 -0800 (PST)
101306 -        To: rod@welchco.com
101308 -         ..
101309 -        Recently you requested personal assistance from our on-line
101310 -        support center. Below is a summary of your request and our
101311 -        response.
101313 -         ..
101314 -    2.  If this issue is not resolved to your satisfaction, you may
101315 -        reopen it within the next 7 days.
101317 -         ..
101318 -    3.  Thank you for allowing us to be of service to you.
101319 -
101321 -         ..
101322 -    4.  Subject: Customer - Rod
101323 -        Discussion Thread
101324 -        Response (Kishen)          12/02/2010 01:10 PM
101325 -        Hello Robert,
101327 -         ..
101328 -    5.  This email is in reference to the telephonic call we had where
101329 -        you wanted to install the latest drivers for the NVIDIA Geforce
101330 -        GT 420 OEM graphic card.
101332 -         ..
101333 -    6.  I request you to please try downloading the drivers from
101334 -        www.laptopvideo2go.com you can find the drivers for your
101335 -        graphic card which comes with laptop.
101337 -         ..
101338 -    7.  For your convenience, I am providing you the driver links from
101339 -        www.laptopvideo2go.com that supports GeForce GT 420 GPU:
101341 -         ..
101342 -    8.  For Win XP 32 bit:
101343 -
101344 -            http://www.laptopvideo2go.com/drivers/xp/265.90/disclaimer
101346 -             ..
101347 -        1.  On the following page, click on "Click here to download the
101348 -            requested driver." to download and save the driver file on
101349 -            to your Desktop.
101351 -             ..
101352 -        2.  Also, click on "Click here to download the modified INF
101353 -            file." to download and save the Modded INF file on to your
101354 -            Desktop.
101356 -             ..
101357 -        3.  Once both the required files are downloaded, Please create
101358 -            a folder on the desktop.
101359 -
101360 -               [...below, installing device driver returned error
101361 -               message that driver could not find compatible graphics
101362 -               adapter. ref SDS 0 UN4I
101364 -                ..
101365 -               [On 101206 2102 letter to NVIDIA requesting password to
101366 -               get device drivers for GeForce GT 420 video graphics
101367 -               adapter runnning Windows XP on HP Pavilion Elite HPE
101368 -               490t desktop computer. ref SDS 5 PJ9Y
101370 -             ..
101371 -        4.  Run the driver file by double-clicking on the file.
101373 -         ..
101374 -    9.  You will first be prompted by a license agreement. Once you
101375 -        have read the license agreement, you may proceed to the next
101376 -        step if you choose so. The Install shield will then prompt you
101377 -        for a location where the install files should be extracted to.
101378 -        Please Click on the Change button then select the folder, which
101379 -        you have created on the desktop then click on OK.
101381 -         ..
101382 -   10.  Now proceed by clicking on the "Next" button. The files will be
101383 -        extracted to the location given by you.
101385 -         ..
101386 -   11.  Next, go to the folder where the files were extracted to.  You
101387 -        will find several files in this folder.
101388 -
101389 -        5.  Now please copy the modded INF file that you have saved on
101390 -            to the Desktop and paste it to the new folder where you
101391 -            have extracted the driver files. If you will get any "file
101392 -            replace message" then click on yes to replace the original
101393 -            driver INF file.
101395 -             ..
101396 -        6.  Lastly, you will find Setup File in this Folder.  Just
101397 -            double click the Setup file and install the drivers.
101399 -         ..
101400 -   12.  Please feel free to contact us for any further clarifications.
101401 -
101402 -               [On 101206 2102 letter to NVIDIA requesting password to
101403 -               get device drivers for GeForce GT 420 video graphics
101404 -               adapter runnning Windows XP on HP Pavilion Elite HPE
101405 -               490t desktop computer. ref SDS 5 PJ9Y
101407 -         ..
101408 -   13.  Best regards,
101409 -        Kishen
101410 -        NVIDIA Customer Care
101412 -         ..
101413 -   14.  Question Reference #101202-000139
101414 -        Product Level 1:  GeForce graphics
101415 -        Category Level 1: Installation/Uninstallation
101416 -        Date Created:  12/02/2010 01:00 PM
101417 -        Last Updated:  12/02/2010 01:10 PM
101418 -        Status:  Solved
101419 -        Choose OS:
101420 -        Product Name:
101421 -        Driver Version:
101423 -         ..
101424 -   15.  ---001:002115:17984---
101425 -
101426 -
101428 -  ..
1015 -
1016 -
1017 - 1348
1018 -
101801 - Initially could not find the link in Kishen's letter, per above.
101802 - ref SDS 0 0G4T  Roamed around links in the letter, and wound up
101803 - download a utility for...
101804 -
101805 -                        Driver Boost
101807 -  ..
101808 - This scans the computer to figure out the device driver needed.
101809 -
101810 -            [...below Driver Boost returned error saying could not
101811 -            recognize the HP computer c17. ref SDS 0 PB5U
101813 -  ..
101814 - Kishen called back before trying Driver Boost.
101816 -  ..
101817 - Explained difficulty finding the link he describes in his letter.
101818 - ref SDS 0 0G4Q
101820 -  ..
101821 - Kishen clarified the link is at the end of the letter and in very
101822 - small print centered on the page, rather than at the top of the page.
101824 -  ..
101825 - Found the link, and executed.
101827 -  ..
101828 - Downloaded device drivers.
101830 -  ..
101831 - Saved files in...
101832 -
101833 -                g: 00 c17_setup nvidia
101835 -  ..
101836 - Ran the file...
101837 -
101838 -                g: 00 c17_setup nvidia 265.90 setup.exe
101840 -  ..
101841 - Setup produced following error message...
101842 -
101843 -        Install cannot continue
101844 -
101845 -        This graphics driver could not find compatible graphics
101846 -        hardware.
101848 -  ..
101849 - This conflicts with guidance from NVIDIA, per above. ref SDS 0 0G4Q
101850 -
101851 -               [...below, NVIDIA recommends installing in safe mode,
101852 -               ref SDS 0 4Q95, and this also failed. ref SDS 0 4R4R
101853 -
101854 -
101856 -  ..
1019 -
1020 -
1021 - 1418
1022 -
102201 - Kishen called back.
102202 -
102203 - Explained problem getting error message that install fails to find a
102204 - compatible graphics hardware, per above. ref SDS 0 UN48
102206 -  ..
102207 - Kishen feels strongly this driver should work for the NVIDIA GeForce
102208 - DT 420 graphics adapter.
102210 -  ..
102211 - Kishen suggested installing the driver in safe mode.
102213 -  ..
102214 - He is leaving for the day.  Kishen will call tomorrow on success
102215 - installing the device driver.  If there is still a problem, he will
102216 - conference with the OEM - HP - to figure out a solution.
102217 -
102218 -
102220 -  ..
1023 -
1024 -
1025 - 1420
1026 -
102601 - Tried installing in safe mode, and got same error message.
102602 -
102603 -               [On 101206 2102 letter to NVIDIA requesting password to
102604 -               get device drivers for GeForce GT 420 video graphics
102605 -               adapter runnning Windows XP on HP Pavilion Elite HPE
102606 -               490t desktop computer. ref SDS 5 GE8H
102607 -
102608 -
102610 -  ..
1027 -
1028 -
1029 - 1431
1030 -
103001 - Tried scanning computer to get the device driver using...
103002 -
103003 -                    Driver Boost
103004 -
103005 - ...discovered on the Internet earlier today, per above. ref SDS 0 4Q96
103007 -  ..
103008 - Got an error message saying the computer is not listed in the Driver
103009 - Boost data base.   There was a request to submit the name of the
103010 - computer.  Sent a letter with the web site email system.
103011 -
103012 -            [On 101228 0944 Pat with HP Technical Support on site
103013 -            reported Driver Boost was unable to find device driver for
103014 -            installing Radeon video graphics adapter to replace NVIDIA
103015 -            GeForce GT 420 adapter. ref SDS 6 0G3O
103016 -
103017 -
103018 -
103019 -
103020 -
103021 -
103023 -  ..
1031 -
1032 -
1033 - 1512
1034 -
103401 - Received a letter from Driver Update Support Team saying...
103402 -
103403 -    1.  Subject: Computer Not Listed
103404 -        Date: Thu, 2 Dec 2010 22:42:14 +0000 (GMT)
103408 -         ..
103409 -    2.  Case Number: 00315831
103411 -         ..
103412 -    3.  Regarding Question: Unregistered DriverBoost user: My computer
103413 -        is not listed in Tools
103415 -         ..
103416 -    4.  12/2/2010
103418 -         ..
103419 -    5.  Dear Rod
103421 -         ..
103422 -    6.  Thank you for choosing our Driver Update Software to assist you
103423 -        with fixing the issue of missing or out of date drivers on your
103424 -        PC. Note:  If the solution below does not resolve your issue,
103425 -        please respond directly to this email to escalate this matter
103426 -        within our support team.
103428 -         ..
103429 -        Please review the following help information regarding your
103430 -        question
103432 -         ..
103433 -    7.  It is highly recommended to enter the manufacturer, make, and model number of your PC before scanning and updating with your driver update software.  There are several options built into your driver update software to assist you with entering this information.
103434 -
103435 -        1.  Use the software OEM Match Intelligence.  This option is for users who have an OEM PC such as a Dell, HP, or Toshiba.  Under this selection you have 2 options.
103436 -
103437 -            a.  Help Me Choose – Here you will be shown information about your machine collected by the driver update software
103439 -                 ..
103440 -            b.  Auto Select – Uses the information collected to automatically select the manufacturer, make, and model number.
103442 -             ..
103443 -        2.  Use the software Universal Match Intelligence (My computer
103444 -            is custom built).  This option is for users who have built
103445 -            a PC using custom parts from a variety of manufacturers.
103447 -             ..
103448 -        3.  If your PC is not custom built, and driver update software
103449 -            is unable to collect information about your PC to auto
103450 -            select, please send our support team the manufacturer,
103451 -            make, and model number of your PC so that we can assist you
103452 -            in making your selection support@drivershq.com
103454 -         ..
103455 -    8.  Please review this additional information, if available,
103456 -        regarding your inquiry.
103458 -         ..
103459 -    9.  Please let us know at your earliest convenience if you are
103460 -        having any trouble with the information provided, or if you
103461 -        have any further questions for us.  We are here to help you
103462 -        keep your PC running properly.  Please reply to this email
103463 -        which helps to provide a point of reference.
103465 -         ..
103466 -   10.  Best Regards,
103467 -
103468 -
103470 -  ..
1035 -
1036 -
1037 - 1520
1038 -
103801 - Sent letter to Driver Update Team Support saying...
103802 -
103803 -    1.  Subject: Re: Computer Not Listed
103804 -        Date: Thu, 02 Dec 2010 15:20:09 -0800
103808 -         ..
103809 -    2.  Dear Support Team,
103811 -         ..
103812 -    3.  Per your letter today, shown below, tried my best to apply all
103813 -        of the steps set out in your letter, and got a message saying
103814 -        the make and model of the computer is not in your records, and
103815 -        to send this to you, as shown in my record today. ref SDS 0
103816 -        DF6O
103818 -         ..
103819 -    4.  If you have any questions, please call ************.
103820 -
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103835 -
1039 -