CONTACTS 

SUBJECTS
HP Printer Wireless Setup Photosmart C4780 Part Q8380A#ABA Serial CN

3503 -
3503 -    ..
3504 - Summary/Objective
3505 -
350501 - Follow up ref SDS 13 0000. ref SDS 12 0000.
350502 -
350503 - Completed configuring HP printer for wireless operations using c16.
350504 - ref SDS 0 Y65H  This was a complicated task that took several hours of
350505 - HP technical support. ref SDS 0 CQ4K  Added OCR support that greatly
350506 - reduces time for capturing the record from conventional printed media,
350507 - e..g, books, magazines, correspondence in the mail. ref SDS 0 G56M
350508 - This makes Knowledge Management more viable for others to avoid paper
350509 - shuffling, and to find critical information in time to be effective.
350510 - Still have to configure c17 for wireless printing and scanning, but
350511 - that require first setting up c17 to be the primary work station,
350512 - which is still pending.
350514 -             ..
350515 -            [On 101227 0718 configuring c17 with HP Photosmart C4780
350516 -            printer, ref SDS 14 PC5H, failed for using the HP Solutions
350517 -            Center to specify an OCR scan or copy a paper, ref SDS 14
350518 -            AZ9J, but was able to print files. ref SDS 14 PC97  HP
350519 -            technical support had same problems,. ref SDS 14 OU66; HP
350520 -            engineer ended call abruptly, ref SDS 14 OU6J, and did not
350521 -            call back, so called HP back, ref SDS 14 PQQS, and another
350522 -            engineer had same result, ref SDS 14 S663; support session
350523 -            ended without solution; HP elevating problem to another
350524 -            level of tech support. ref SDS 14 S69E
350525 -
350526 -
350527 -
350528 -
350530 -  ..
3506 -
3507 -
3508 - Progress
3509 -
350901 - Wireless configuration HP Photosmart C4700
350902 -
350903 - Follow up ref SDS 13 ZT8N, ref SDS 12 ZT8N.
350904 -
350905 - Purchased printer on 101208 1333. ref SDS 9 KT80  Received and
350906 - installed on 101213 1325. ref SDS 11 Y65H
350908 -  ..
350909 - Had a lot of trouble getting through to Technical Support using the
350910 - new number Will proivided in the call on 101215 1150. ref SDS 13 4Z94
350911 -
350912 -                      800 474 6836
350914 -  ..
350915 - Talked to Ankit...
350917 -  ..
350918 - Gave Ankit the case number reported on 101215 1150. ref SDS 13 7U3I
350920 -  ..
350921 - He reviews Will Baker's notes from the call on 101215 1150.
350922 - ref SDS 13 6G6N
350924 -  ..
350925 - Ankit proposed using remote access to expedite configuring the printer
350926 - with c16 using wireless.
350928 -  ..
350929 - Ankit submitted a letter with links to launch HP team's support with
350930 - remote access, and saying...
350931 -
350932 -    1.  Subject: HP Instant Care Support
350933 -        Date: Fri, 17 Dec 2010 22:26:56 +0000 (UTC)
350940 -         ..
350941 -    2.  Please click on the following link to launch the HP Instant
350942 -        Care support application:
350944 -         ..
350945 -    3.  Click Here
350946 -
350947 -              http://h20364.www2.hp.com/CSMWeb/customer/ActivePhoneHome.aspx?firstname=Rod&lastname=Welch&caseNumber=1170701145&product=5M-WIPP_NWD_AMR
350949 -         ..
350950 -    4.  If the link does not respond, please open your Internet browser
350951 -        and paste the following URL in the address field and hit enter.
350952 -
350953 -           http://www.hp.com/go/instant
350955 -         ..
350956 -    5.  Once you are connected to the HP Instant Care support
350957 -        application, the HP support agent will guide you through the
350958 -        experience.
350960 -         ..
350961 -    6.  Please do not respond to this message. It is automatically
350962 -        generated and the reply address is unattended.
350964 -         ..
350965 -    7.  Note: The above link and URL will only be valid for today's
350966 -        session with the support agent; please do not revisit the above
350967 -        link or URL again as it will only be valid for today's HP
350968 -        Instant Care session.
350970 -         ..
350971 -    8.  Thank you!
350973 -         ..
350974 -    9.  HP Instant Support team
350976 -         ..
350977 -   10.  NOTE: Our advice is strictly limited to the question(s) asked
350978 -        and is based on the information provided to us. HP does not
350979 -        assume any responsibility or liability for the advice given and
350980 -        shall not be liable for any direct, indirect, special,
350981 -        incidental or consequential damages in connection with the use
350982 -        of this information. Always back up your data. For more
350983 -        information, including technical information updates, please
350984 -        visit our Web site at: http://www.hp.com/support
350986 -  ..
350987 - Implemented HP's remote access system.
350988 -
350990 -  ..
3510 -
3511 -
3512 - 1431
3513 -
351301 - Ankit takes control of c16 to configure the printer.  Initially, this
351302 - failed.  After setting cookies on for IE, the HP program launched so
351303 - that Ankit could configure c16.  Unfortunately, despite having high
351304 - speed cable Internet service, Internet access was very slow today,
351305 - which extended the time for completing the work.
351307 -  ..
351308 - Observing the work, there were numerous problems that required startng
351309 - over.
351310 -
351311 -
351313 -  ..
3514 -
3515 -
3516 - 1629
3517 -
351701 - Ankit completes work configuring wireless connection with c16 and the
351702 - new HP Photosmart C4780 printer.
351704 -  ..
351705 - Found that printer cannot create editable text file from scanning
351706 - documents.  Ankit found ocr software on the Internet that does this.
351708 -  ..
351709 - Began download to configure ocr support.  This was a large file, over
351710 - 100 MG.
351712 -  ..
351713 - While the file was downloading.  Ankit entered in the record the
351714 - problems he encountered today, and the solutions he applied....
351715 -
351716 -        1.  Did level 2 uninstallation of printer correcting prior work
351717 -            by HP support on 101215 1150. ref SDS 13 6G6N
351719 -             ..
351720 -        2.  Edited registry and took off the digital imaging
351722 -  ..
351723 - Unclear what this means.  There was no apparent edit of the xp
351724 - registry, though this could have occurred, since Ankit was very
351725 - talented and worked quickly.
351727 -  ..
351728 - Ankit's work report continues...
351729 -
351730 -        3.  Reinstalled the basic drivers, which required downloading
351731 -            current software from HP.  This repeats work on 101215
351732 -            1150. ref SDS 13 HO4I  Not sure if Ankit used software
351733 -            in...
351734 -
351735 -                   G:\00\hpphotosmartc4700\setup_download
351736 -
351737 -            ...or, if he did another download of the same code and
351738 -            stored it somewhere else, or downloaded another set of
351739 -            device drivers altogether.
351741 -                      ..
351742 -                     [...below, downloaded another set of device
351743 -                     drivers for the printer to support OCR operations.
351744 -                     ref SDS 0 G63Q
351746 -             ..
351747 -        4.  Connected the printer to the  network by hooking up the usb
351748 -            cable and continuing HP software setup to complete basic
351749 -            installation.
351751 -             ..
351752 -        5.  Wireless configured by disconnecting the USB cable, and
351753 -            continuing HP software setup.
351755 -             ..
351756 -        6.  Netgear router setup accessed with IE browser and IP
351757 -            address.....
351758 -
351759 -                            192.168.1.1
351760 -
351766 -             ..
351767 -            Ankit performed following tasks using router configuration
351768 -            panel...
351769 -
351770 -            1.  Changed router channel from 6 to 11.  Assured customer
351771 -                this change will not affect other router performance
351772 -                connected to computers.
351774 -                 ..
351775 -            2.  Obtained Network Name (SSID) and security password from
351776 -                the Router configuration
351778 -             ..
351779 -        7.  HP Photosmart C4780 wireless printer setup and status can
351780 -            be accessed by entering from the location bar in a
351781 -            browser...
351806 -             ..
351807 -        8.  Network name and security password obtained from Netgear
351808 -            setup was entered in the HP printer software setup.
351810 -             ..
351811 -        9.  HP printer setup software completed.
351813 -             ..
351814 -       10.  Printed Wireless Network Test Report.  Customer advised
351815 -            test report shows...
351816 -
351817 -            1.  No problems found.  Congratulations on the successful
351818 -                setup of your wireless printer.
351820 -                 ..
351821 -            2.  Wireless on............................ pass
351822 -                Wireless working....................... pass
351824 -                 ..
351825 -            3.  Signal Strength........................ Excellent
351827 -             ..
351828 -            This resolved problems reported for Technical Support on
351829 -            101215, when test reported signal strength very ref SDS 13
351830 -            FN4N
351832 -             ..
351833 -       11.  Tested wireless printing successfully.
351835 -             ..
351836 -       12.  Scan documents to ascii text file.
351838 -             ..
351839 -       13.  HP software did not include IRIS OCR support; Ankit found a
351840 -            location on the Internet to download this full feature open
351841 -            source software...
351842 -
351843 -              http://software.informer.com/getfree-iris-ocr-software-hp-install/
351844 -
351845 -              http://software.informer.com/getfree-iris-ocr-software-download-hp/
351847 -             ..
351848 -            Ankit put this on the desktop; after the tech support
351849 -            session, moved installation code to...
351850 -
351851 -                    g: 00 iris iris.zip
351853 -             ..
351854 -       14.  Iris OCR software would not install with the device drivers
351855 -            for the photosmart C4780 printer configured initially, per
351856 -            above, ref SDS 0 CQ5T, so Anket found and downloaded
351857 -            software on the Internet for another printer that is
351858 -            compatible with the Photosmart C4780, and supports IRIS for
351859 -            OCR....
351860 -
351861 -                    g: 00 hpphotosmartc4700\0jj4600\ojj4600_full_14.exe
351863 -             ..
351864 -       15.  Tested editable text file output.  Customer satisfied can
351865 -            save output to a file on the disk, or to Microsoft Word.
351866 -
351867 -               [...below, further testing shows remarkable accuracy
351868 -               compared to scanning capabilities 10 years ago.
351869 -               ref SDS 0 P19F
351871 -                ..
351872 -               [On 101227 0718 configuring c17 with HP Photosmart C4780
351873 -               printer, ref SDS 14 PC5H, failed for using the HP
351874 -               Solutions Center to specify an OCR scan or copy a paper,
351875 -               ref SDS 14 AZ9J, but was able to print files.
351876 -               ref SDS 14 PC97  HP technical support had same
351877 -               problems,. ref SDS 14 OU66; HP engineer ended call
351878 -               abruptly, ref SDS 14 OU6J, and did not call back, so
351879 -               called HP back, ref SDS 14 PQQS, and another engineer
351880 -               had same result, ref SDS 14 S663; support session ended
351881 -               without solution; HP elevating problem to another level
351882 -               of tech support. ref SDS 14 S69E
351884 -  ..
351885 - Adding OCR support enables scanning conventional printed media in
351886 - books, magazines, corresondence and memoranda.  This saves time
351887 - performing Knowledge Management by placing a greater share of all
351888 - information streams into common storage electronic media that can be
351889 - organized and connected for working quickly and accurately.  As noted,
351890 - testing today indicates the quality of scanning documents seems much
351891 - better than 10 years or so ago, ref SDS 0 EE3J, when this was tried
351892 - and found to take more time fixing mistakes than was saved from typing
351893 - text into a file.
351894 -
351895 -
351897 -  ..
351898 - After completing the above steps, Ankit said his boss wants to speak
351899 - with the customer.
351900 -
351901 -
351903 -  ..
3520 -
3521 -
3522 - 1633
3523 -
352301 - Talked to supervisor................... Jay.
352303 -  ..
352304 - Jay said he asked Ankit why this customer encounter took over an hour?
352306 -  ..
352307 - Ankis explained that the customer's configuration was complicated,
352308 - shown above. ref SDS 0 CQ4K  Work was delayed by slow access to the
352309 - Internet for remote control, explained above, ref SDS 0 JG3J, and to
352310 - download software required to fix problems caused by HP tech support
352311 - on 101215, per above. ref SDS 0 CQ4K
352312 -
352313 -
352315 -  ..
3524 -
3525 -
3526 - 1941
3527 -
352701 - Scanned the packing list received in a pliable package containing
352702 - small ink cartridges delivered with the printer.  The paper was
352703 - therefore somewhat crumpled from the shipping process.  This packing
352704 - list document is now shown in the record (after scanning today) on
352705 - 101213 1325. ref SDS 11 1Y3K  It is a standard 8.5 x 11 paper with a
352706 - lot of structured data, and some very small print.  Documents with
352707 - structured fields and boxes, small print, and crumpled have
352708 - previously, been difficult to impossible for ocr software to
352709 - economically scan.  The structure was jumbled, and small print looks
352710 - like a blur of strange characters, with the result that the scanned
352711 - file has no many mistakes that typing document content takes less time
352712 - than fixing scan errors.
352714 -  ..
352715 - Today, the scan file for this highly structured content took little
352716 - time to organize as layed out on the page.  There were no more than 3
352717 - or 4 character mistakes on the entire page.
352719 -  ..
352720 - Improvement in optical character reading (OCR) evident today helps
352721 - make scanning technology a more viable Knowledge Management solution
352722 - for creating an ergonomic electronic common storage with anchors that
352723 - provide precision access to relevant information in time to be
352724 - effective working "intelligently," as set out in NWO. ref OF 16 A56M
352725 - Ergonomic work configuration is a major goal presented on 101010 1826.
352726 - ref SDS 4 TG5L
352728 -  ..
352729 - Tried scanning two (2) medical photographs from the EGD procedure on
352730 - 101210 0930. ref SDS 10 XG6J
352732 -  ..
352733 - The first photograph was easily scanned and produced a file that can
352734 - be linked in the record of patient history.
352736 -  ..
352737 - Scanning the 2nd photograph produced the following error message...
352738 -
352739 -            An error occurred while communicating with the HP imaging
352740 -            device.  Try the following steps.  After each step, try
352741 -            scanning again.
352742 -
352743 -            1.  Turn off and then unplug the device, wait 60 seconds,
352744 -                and plug in and turn on the device.
352746 -                 ..
352747 -            2.  Make sure that the device's power cord adn cable are
352748 -                properly attached, plugged in, and the device is on.
352750 -                 ..
352751 -            3.  Reboot the computer.
352753 -                 ..
352754 -            4.  Uninstall and reinstall the device.
352756 -                 ..
352757 -            5.  If you continue to receive this error, you may need to
352758 -                request service for your device.
352760 -             ..
352761 -            Show extended error information.
352763 -  ..
352764 - Initially, did not realize that each step was intended to solve the
352765 - problem, and so was concerned about having to perform step 4, which
352766 - took several hours for a trained, experienced HP technician to
352767 - uninstall and install the device drivers, per above. ref SDS 0 CQ4K
352769 -  ..
352770 - After entering HP's guidance into the record, closed the error message
352771 - window, and this yielded another window that repeated the same list of
352772 - steps.
352774 -  ..
352775 - Finally realizing the procedure was to attempt another scan following
352776 - each step, was successful getting the 2nd medical photograph scanned
352777 - into a jpg file, after powering down and unplugging the power cord for
352778 - the printer, and then turning the printer on again.
352779 -
352780 -
352781 -
352782 -
352783 -
352784 -
352785 -
352786 -
352787 -
352788 -
352789 -
3528 -