CONTACTS 

SUBJECTS
C17 HP Pavilion Elite 490t Desktop PC HP Order H114355414 Issued 101

4003 -
4003 -    ..
4004 - Summary/Objective
4005 -
400501 - Follow up ref SDS 13 0000. ref SDS 11 0000.
400502 -
400503 -
400504 -
400505 -
400507 -  ..
4006 -
4007 -
4008 - Progress
4009 -
400901 - Submitted letter to Tony at HP Tech Support case management...
400902 -
400903 -    1.  Subject: Re: CM Tony P. CPL 7501750039 HP Information
400904 -        Date: Thu, 16 Dec 2010 17:35:27 -0800
400912 -         ..
400913 -    3.  Thanks very much for excellent support yesterday to resolve
400914 -        subject case [...on HP order # H114355414 for c17 issued on
400915 -        101021...]. ref SDS 13 MM5T
400917 -         ..
400918 -    4.  As we discussed, several issues have been pending since the
400919 -        letter to HP on 101122, well within the 21 day notice period.
400920 -        ref SDS 7 S85G
400922 -         ..
400923 -    5.  By copy I am thanking Kristin at HP Sales for expediting the
400924 -        sales order, and later facilitating communication on case
400925 -        resolution.
400927 -         ..
400928 -    6.  I am hoping to avoid another $200 expense to buy Windows 7 code
400929 -        again just to get the 90 days support for solving configuration
400930 -        issues.  Usually, when problems get escalated an eventual
400931 -        solution emerges at Microsoft.  Here is a detailed explanation
400932 -        of the problem, and what has been tried so far that requires
400933 -        further inquiry [...citing the record on 101213]. ref SDS 12
400934 -        ZS8L
400936 -         ..
400937 -    7.  This was discussed with Kristin in placing the order, and the
400938 -        decision was made to pay HP the extra $200 for w7 Ultimate,
400939 -        because the sales department believed HP Tech Support can help
400940 -        without the customer having to call Microsoft. ref SDS 1 4S6K
400941 -
400942 -            [On 101220 1555 Tony has notified HP Technical Support for
400943 -            assistance requested by the customer, and has not received
400944 -            a response; he is following up to obtain required help.
400945 -            ref SDS 14 GN8M
400947 -             ..
400948 -            [On 110117 1317 letter to HP requests Windows 7 non-OEM
400949 -            product key to faciliate collabrating with HP on solving
400950 -            access denied, and other technical support issues.
400951 -            ref SDS 15 O56T
400953 -         ..
400954 -    8.  In our call yesterday, sounded like these issues can be
400955 -        resolved.
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4010 -