CONTACTS 
0201 - Fry's Electronics Store #24
020101 - Mr. Ryan Duldulao
020102 - Service Technician
020104 - Service Department

SUBJECTS
C17 Planning Configure HP Pavilion Elite HPE 490t Windows XP Dual Bo

2903 -
2903 -    ..
2904 - Summary/Objective
2905 -
290501 - Follow up ref SDS 35 0000. ref SDS 34 0000.
290502 -
290503 -
290504 -
290505 -
290506 -
290508 -  ..
2906 -
2907 -
2908 - Background
2909 -
290901 - Background is reported on 101019 0846. ref SDS 20 M75I
290903 -  ..
290904 - On 101021 0900 received letter from Kristin confirming order and
290905 - listing product specification details of the order, ref SDS 24 PQ9R,
290907 -  ..
290908 - On 101026 1102 letter to HP requests assist facilitting communication
290909 - with Technical Support Department on configuring c17, when it arrives
290910 - in another few days. ref SDS 25 756N
290912 -  ..
290913 - On 101104 1049 letter to HP again requests help communicating with
290914 - Technical Support on configuring c17. ref SDS 30 WV5O
290916 -  ..
290917 - On 101104 2024 work plan developed to setup and configure c17 for
290918 - efficient work. ref SDS 31 NX9O
290920 -  ..
290921 - On 101105 1141 received c17 HP Pavilion Elite HPE 490t delivered by
290922 - Fed Ex. ref SDS 33 NX9O
290924 -  ..
290925 - On 101106 1329 delivered c17 to Fry's for service support setup and
290926 - configure Windows XP 32-bit, Windows 7 32-bit, and Windows 7 64-bit
290927 - for multi-boot operations. ref SDS 34 NX9O
290929 -  ..
290930 - On 101107 1329 called Ryan who reported Fry's making good progress
290931 - configuring c17; needs assistance getting device drivers for Windows
290932 - XP, ref SDS 35 NX9O; called HP Tech Support refused to help customer
290933 - configure HP's computer. ref SDS 35 I14A; HP Tech Support scheduled
290934 - call for tomorrow to further discuss issue. ref SDS 35 1B5J  Visited
290935 - Ryan at Fry's; nearly complete setting up c17, will work on device
290936 - drivers tomorrow. ref SDS 35 I268
290937 -
290939 -  ..
290940 - On 101107 1340 Ryan has already installed Windows XP as primary OS and
290941 - having problems finding software device drivers on the HP Pavilion
290942 - Elite HPE 490t. ref SDS 35 NX9O  Called HP Technical Support for help
290943 - finding device drivers. ref SDS 35 I14A  HP case manager will tomorrow.
290944 - ref SDS 35 1B5J
290945 -
290946 -
290948 -  ..
2910 -
2911 -
2912 - Progress
2913 -
291301 - C17 Configuration Progress Problems Finding XP Drivers
291302 -
291303 - Follow up ref SDS 35 NX9O, ref SDS 34 NX9O.
291304 -
291305 - Ryan found drivers for Windows XP, and so seems to have it
291306 - configured.
291308 -  ..
291309 - He is having difficulty finding video drivers for Windows 7, but is
291310 - working on it.  He has a connection to the Internet, and so can use it
291311 - to look for updated drivers.  This is a significant improvement
291312 - compared to configuring c16 last year.  At that time, Fry's would not
291313 - provide Internet access, and so he had to look for all the drivers
291314 - from his home computer.
291316 -  ..
291317 - He will call tonight before going home to report progress.
291318 -
291319 -
291321 -  ..
2914 -
2915 -
2916 - 2117
2917 -
291701 - Ryan called.
291702 -
291703 - He has all the device drivers, except video and sound for XP, Windows
291704 - 7 32-bit and Windows 7 64-bit.
291706 -  ..
291707 - He is looking for device drivers for ATI video card.
291709 -  ..
291710 - Explained that c17 was ordered to use as shown in item #7...
291711 -
291712 -            2GB NVIDIA GeForce GT 420 [DVI,
291713 -            HDMI, VGA adapter]................... 101105 1141, ref SDS 33 Q387
291715 -  ..
291716 - Further explained there is no separate sound card, but rather the
291717 - order as shown in item #13 was for...
291718 -
291719 -            Integrated sound..................... 101105 1141, ref SDS 33 Q387
291721 -  ..
291722 - Ryan is not working at the store tomorrow.  He will be in Sunday and
291723 - finish up configuring c17.
291724 -
291725 -
291726 -
291727 -
291728 -
291730 -  ..
291731 - Tomorrow need to get explanation of...
291732 -
291733 -        Bluetooth
291734 -
291735 -          Wireless technology
291737 -         ..
291738 -        Blu Ray
291740 -           ..
291741 -          New advanced form of CD ROM technology that enables optical
291742 -          disk format with 5-times storage capacity.
291744 -         ..
291745 -        Demonstrate wireless mouse.
291747 -         ..
291748 -        How to set color for desktop?
291750 -         ..
291751 -        XP product key..................
291753 -         ..
291754 -        Explanation steps for configuring the system...
291755 -
291756 -            1.  Windows XP on i: drive
291757 -
291758 -                a. Device drivers what directory
291759 -
291760 -            2.  Windows 7 32-bit on j: drive
291762 -                     ..
291763 -                a.  Windows XP 32-but
291764 -                b.  Windows 7 32-bit upgrade
291766 -                 ..
291767 -            3.  Windows 7 64-bit on L: drive
291768 -
291769 -                a.  Windows 64-bit
291770 -                b.  Vista Upgrade Windows 64-bit
291771 -                c.  Windows 7 64-bit upgrade Vista
291773 -         ..
291774 -        C16 fix Google search redirect virus, reported on 101031 1719.
291775 -        ref SDS 28 6D5H
291776 -
291777 -
291778 -
291779 -
291780 -
291781 -
291782 -
291783 -
2918 -