CONTACTS 

SUBJECTS
NVIDIA Account Setup Username Password May Help Obtain Device Driver

0703 -
0703 -    ..
0704 - Summary/Objective
0705 -
070501 - Follow up ref SDS 1 0000.
070502 -
070503 -
070505 -  ..
0706 -
0707 -
0708 - Progress
0709 -
070901 - This morning received the following letter...
070902 -
070903 -    1.  Subject: Support Account Creation
070904 -        Date: Mon, 6 Dec 2010 21:10:45 -0800 (PST)
070908 -         ..
070909 -    2.  An account was automatically created for you but you can't
070910 -        login until your password has been set.
070912 -         ..
070913 -    3.  Your username is:
070917 -         ..
070918 -        Your registered email address is:
070922 -         ..
070923 -    4.  Click the following link to continue to a page where you can
070924 -        enter your new password.
070925 -
070926 -           http://nvidia.custhelp.com/cgi-bin/nvidia.cfg/php/enduser/passwd_setup.php?p_cred=aUV~y6TgDhCFgx68WbzQe1RkkKPELg9i1b98o~kStAX0Lhh0e0NzNPCTGOrYlHF6rc6CtzJneKIYg!/
070928 -         ..
070929 -    5.  Please note that this link will expire 24 hours from the time
070930 -        it was sent.
070932 -  ..
070933 - Opened the link and set password....
070936 -
070937 -
070939 -  ..
0710 -
0711 -
0712 - 1239
0713 -
071301 - Kishen called back.
071302 -
071303 - Was not clear in the call if Kishen had read the letter submitted to
071304 - him at NVIDIA on 101206 2102. ref SDS 2 GE8H
071306 -  ..
071307 - During the call, Kishen found the letter and made a review during the
071308 - call to figure out how to get the password required to complete
071309 - installation of drivers, as reported on
071311 -  ..
071312 - Kishen suggested doing Google search for...
071313 -
071314 -        nvidia gt 420 with Windows XP
071316 -  ..
071317 - Open link that says....
071319 -         ..
071320 -        Nvidia GeForce GT 420 PCIe 2.0 x16 2048MB Specification
071321 -
071322 -        Price comparisons for the Nvidia GeForce GT 420 and also where
071323 -        to download ...
071324 -
071325 - Opening this source finds....
071326 -
071327 -        GeForce GT 420 drivers, specifications and prices
071328 -
071329 -              http://nvidiagraphicscards.com/nvidia-geforce-gt-420-information.php
071331 -  ..
071332 - This website shows a picture of the video graphics adapter in the
071333 - c17.
071335 -  ..
071336 - Kishen went offline to research what steps to do next.
071338 -  ..
071339 - The narrative seems similar to the location on the Internet discovered
071340 - on 101203 1043. ref SDS 1 P106
071341 -
071343 -  ..
0714 -
0715 -
0716 - 1308
0717 -
071701 - Kishen came back online.
071703 -  ..
071704 - Kishen explained that while he was offline, he downloaded the driver
071705 - zip file listed on the NVIDIA website submitted in the letter to
071706 - Kishen yesterday on 101206 2102. ref SDS 2 GE8H, and citing the record
071707 - on 101203 1043. ref SDS 1 P106  Kishen had the same experience
071708 - reported on 101203.  He followed instructions at NVIDIA's website for
071709 - obtaining a password to unzip the device drivers in the download, but
071710 - he never got the password, same problem the customer reported on
071711 - 101203 1043. ref SDS 1 9V4X
071713 -  ..
071714 - Kishen will investigate this issue with his boss and call tomorrow
071715 - with NVIDIA's solution to install device drivers downloaded for the
071716 - GeForce GT 420 with Windows XP.
071718 -  ..
071719 - Thanked Kishen for excellent support.
071720 -
071721 -            [On 101209 1418 letter asks Kishen progress on finding the
071722 -            password to install video device drivers on c17.
071723 -            ref SDS 3 5D7Y
071724 -
071725 -            [On 101209 1418 at 1428 called Kishen - he is continuing
071726 -            research and testing to verify suitability of device
071727 -            drivers for this application; Kishen will call Monday,
071728 -            101213, to report progress. ref SDS 3 1I41
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0718 -