CONTACTS
SUBJECTS
HP Printer Wireless Setup Successful Download Device Driver Photosma
3703 -
3703 - ..
3704 - Summary/Objective
3705 -
370501 - Follow up ref SDS 4 0000. ref SDS 3 0000.
370502 -
370503 - Late this evening, received notice from HP through a direct entry on
370504 - the c17 desktop that the HP Photosmart printer was not configured, and
370505 - that a software device driver file can be downloaded to set up the
370506 - printer. ref SDS 0 0R7N This was a disruption and creates grave
370507 - concern that the computer can be accessed remotely by others without
370508 - express user approval. The file was downloaded from HP and executed.
370509 - This process successfully configured the Photosmart C4780 printer for
370510 - wireless operations on c17. ref SDS 0 OG9K This setup HP Solution
370511 - Center software to apply IRIS software for OCR scanning that converts
370512 - printed documents into editable computer files. ref SDS 0 IH4J
370514 - ..
370515 - [On 110103 0847 received installed upgraded firmware PH
370516 - Photosmart C4780 printer. ref SDS 7 NI7O
370517 -
370518 -
370519 -
370520 -
370522 - ..
3706 -
3707 -
3708 - Background
3709 -
370901 - On 101217 HP Technical Support helped setup the HP Photosmart C4780
370902 - all in one printer for wireless operation with c16, reported on 101217
370903 - 1406. ref SDS 3 0001
370905 - ..
370906 - 800 474 6836
370908 - ..
370909 - Background on difficulties getting this done is reported in the same
370910 - record. ref SDS 3 Y65H
370912 - ..
370913 - Steps for printer setup on c16 with Windows XP OS are listed on 101217
370914 - 1406. ref SDS 3 0137
370916 - ..
370917 - On 101227 0718 wireless setup failed for HP Photosmart C4780 printer
370918 - configured with c17; could not apply record of success setting up c16
370919 - with the same printer. ref SDS 4 AZ9J
370921 - ..
370922 - On 101227 0718 at 1205 HP Technical Support was called and failed
370923 - attempting wireless setup for HP Photosmart C4780 printer with c17,
370924 - ref SDS 4 LL3F, a second attempt by another HP representative also
370925 - failed the same day. ref SDS 4 S69E
370926 -
370927 - [On 110623 0830 printer failed with out of paper message;
370928 - could not resolve. ref SDS 11 OJ84
370930 - ..
370931 - [On 111109 1045 Ruth at HP entered work order for HP to
370932 - repair printer and within 28 day warranty periord for the
370933 - printer. ref SDS 12 LU8F
370934 -
370936 - ..
3710 -
3711 -
3712 - Progress
3713 -
371301 - This evening while working on Bluetooth problem, reported in another
371302 - record, 110102 2033, ref SDS 6 03C5, there suddenly appeared on the
371303 - computer screen for c17 what seemed like a system generated message
371304 - saying the Photosmart printer needs a driver to complete installation,
371305 - and which can be downloaded from the Internet.
371306 -
371307 - [On 110103 0847 received installed upgraded firmware for HP
371308 - Photosmart C4780 printer. ref SDS 7 NI7O
371310 - ..
371311 - Message on the desktop identified a file to download as...
371312 -
371313 - ftp_driver
371315 - ..
371316 - Since not looking for "ftp" driver support, nearly ignored this
371317 - notice. Turned out that "ftp" refers to the method of delivery, and
371318 - not the type of driver to download.
371320 - ..
371321 - Receiving an unsolicited message on the computer screen that was not
371322 - approved nor generated from owner computer use, and without notice
371323 - from any source was shocking, and presents grave breach of property
371324 - rights, including confidentiality and invasion of privacy. Accessing
371325 - to view or place files and execute processes on a remote computer, as
371326 - here, per above, ref SDS 0 0R7N, without customer knowledge nor
371327 - express approval is an invasion of privacy comparable to breaking and
371328 - entering into a home or business. The fact that people have tools and
371329 - expertise to invade another person's property using Internet pathways
371330 - is no less egregious than a burgler using tools of the trade to enter
371331 - someone's home without permission.
371333 - ..
371334 - [On 110103 1527 HP suddenly and without warning posted an
371335 - unapproved notice on C17 desktop that automatically and
371336 - without approval installed something called an HP Advisory
371337 - Dashboard that seems related to the HP Photosmart C4780
371338 - printer recently installed. ref SDS 8 3M5H
371340 - ..
371341 - [On 110116 2300 HP suddenly and without warning nor
371342 - approval posted something on c17 screen talking about a
371343 - survey. ref SDS 10 L491
371345 - ..
371346 - Downloaded file and stored in...
371347 -
371348 - +------------ Programs
371349 - |
371350 - | +--------- c17 setup
371351 - | |
371352 - | | +----- HP Photosmart printer
371353 - | | |
371354 - | | | + ftp_driver
371355 - | | | |
371356 - | | | |
371357 - g: 00 c17_setup hpphotosmartc4700 ftp_driver...
371358 -
371359 - PS_AIO_06_C4700_USW_FULL_WIN_enu_140_175.exe
371361 - ..
371362 - Took a chance and ran this file.
371364 - ..
371365 - Miraculously it all worked, solving configuration problem that several
371366 - HP engineers could not resolve the past 2 weeks.
371367 -
371368 - [On 110623 0830 printer failed with out of paper message;
371369 - could not resolve. ref SDS 11 OJ84
371371 - ..
371372 - [On 111109 1045 Ruth at HP entered work order for HP to
371373 - repair printer and within 28 day warranty periord for the
371374 - printer. ref SDS 12 LU8F
371376 - ..
371377 - Installation got past the green signal endlessly crossing the screen
371378 - that hung up configuration previously on 101227 0718. ref SDS 4 P55V
371380 - ..
371381 - Today, installation of wireless went smoothly, even identifying the
371382 - router IP address.
371384 - ..
371385 - At the conclusion of installation process....
371386 -
371387 - 1. Printed test photograph.
371388 - 2. Registered software with HP
371389 - 3. Registered software with IRIS
371390 - 4. HP Solution Center........................ now works!!
371391 - 5. Test Scan shows OCR support
371392 - 6. OCR test successful
371394 - ..
371395 - [On 110103 0847 received installed upgraded firmware PH
371396 - Photosmart C4780 printer. ref SDS 7 NI7O
371398 - ..
371399 - [On 110104 0721 received notice upgrage IRIS software to
371400 - improve OCR scanning speed and accuracy using HP
371401 - Photosmart C4780 printer; installed new software, which
371402 - seems to create a separate application for scanning with
371403 - IRIS alone; however quality of this process seems less
371404 - than quality using HP Solution Center for scanning.
371405 - ref SDS 9 BX7O
371407 - ..
371408 - Successful setup of HP Photosmart C4780 printer for wireless printing
371409 - with c17 seems to resolve problems that prevented customer setup
371410 - reported on 101227 0718. ref SDS 4 AZ9J
371412 - ..
371413 - Additionally, HP Technical Support case number 1170367103 issued later
371414 - on 101227 as well seems resolved by work today. ref SDS 4 P55V
371416 - ..
371417 - This record clarifies guidance from HP rep onsite saying that after HP
371418 - software for Solution Center fails to complete installation, if the
371419 - failed installation is not removed by running program "uninstall"
371420 - program, then the only way to recover and complete installation of HP
371421 - Solution Center software is by formatting harddrive and installing
371422 - Windows 7 OS again, reported on 101228 0944, ref SDS 5 V49M
371423 -
371424 - [On 110623 0830 printer failed with out of paper message;
371425 - could not resolve. ref SDS 11 OJ84
371427 - ..
371428 - [On 111109 1045 Ruth at HP entered work order for HP to
371429 - repair printer and within 28 day warranty periord for the
371430 - printer. ref SDS 12 LU8F
371431 -
371432 -
371433 -
371434 -
371435 -
371436 -
3715 -