THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
S U M M A R Y
DIARY: December 10, 2004 10:18 AM Friday;
Transformation to culture of knowledge frustrating, difficult.
2...Paperless Office Everybody Has Given Up on Timely Precision Access
............Topic Maps in Knowledge Organization
........From Personal Note Taking to Corporate Knowledge Repositories
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Ceryle Topic Map System Organize Postit Notes Biblography to Aid Wri
Ontology Knowledge Organization Representation Subjects Catagories T
Conceptual Graphs Method of Knowledge Representation, Joslyn, Semiot
Use Case Organize Writing Notes SDS Application Advance Literacy Imp
Paperless Office Given Up on Timely Precision Access Enabled by SDS
KM EEPC Subcouncil CAC Woody Follow Up with Marv on Steps SDS ASB Co
Ceryle Project Topic Maps Organize Information Gary Submit Form on C
Paperless Office Giving Up Unbelievable Timely Precision Access Enab
Ceryle Released for Evalution Murray Submits a Survey
Arrogant SDS Unique Design KM Com Metrics Not Needed to Solve Meanin
Ceryle Survey Illustrates Questions to Engage Customers Topic Map Sy
Giving Up on Paperless Office Prefers Using Traditional Printed Docu
3314 - ..
3315 - Summary/Objective
331601 - Follow up ref SDS 23 0000,
331611 - ..
3319 - Discussion
332001 - After c14 failed, could not continue work on Contact system, so called
332002 - Gary to follow up on pending issues.
332004 - ..
332005 - We discussed the initiative to contact Murray Altheim about reviewing
332006 - SDS, based on a survey for Ceryle on 041208, ref SDS 23 PP6W, and on
332007 - Murray's comments about SDS on 020820. ref SDS 23 1R60
332009 - ..
332010 - Gary was disappointed about the project proposal on Ceryle.
332012 - ..
332013 - Gary may answer the Ceryle survey, if he has time, but not to advance
332014 - the future of SDS.
332016 - [...see below letter to Gary apologizes for overzealous
332017 - self-promotion, and inaccurate, exaggerated claims of SDS
332018 - capabilities. ref SDS 0 PO8Y
332020 - ..
332021 - Gary objected to answers developed for the survey on Ceryle in the
332022 - record on 041208. ref SDS 23 PJ5Y He feels references to SDS are
332023 - inappropriate for explaining how Rod performs various writing tasks
332024 - listed in the survey. Gary seemed frustrated by feelings of
332025 - inaccurate, exaggerated, and overzealous self-promotion he sensed in
332026 - answers reported on 041208. He did not give examples. Question 8 in
332027 - the survey says...
332029 - ..
332030 - Do you find your work area covered with post-it notes and
332031 - small slips of paper? Do you tend to organize your paper
332032 - notes in some manner? If so, how? ref SDS 23 PJ9T
332034 - ..
332035 - [On 041213 Gary advocates self-promotion based on Edison model.
332036 - ref SDS 24 3V6N
332041 - ..
332042 - Paperless Office Everybody Has Given Up on Timely Precision Access
332044 - Follow up ref SDS 20 FO3H.
332046 - The answer says...
332048 - Notes are organized with SDS using a paperless office
332049 - model, explained in NWO, ref OF 13 4356, based on the
332050 - organic structure of context and alignment with prior work,
332051 - as explained in NWO. ref OF 12 QR6J
332053 - ...also shown on 041208, ref SDS 23 1S3O, and previously on 041110
332054 - when Gary discussed SDS support for which there are no requirements.
332055 - ref SDS 20 TV5K Earlier on 041004 Woody reported the Aerospace
332056 - company provides training to educate people about self-evident
332057 - benefits that expand requirements for accuracy to save lives, time,
332058 - and money. ref SDS 19 F54M
332060 - ..
332061 - Gary noted that citing SDS support for a "paperless office" model is
332062 - arrogant because everybody has given up, like Peter Drucker reported
332063 - on 931130 that people have given up on communication. ref SDS 2 3851,
332064 - and further people have given up on advancing from information to
332065 - knowledge, reported on 000615. ref SDS 7 6271 Gary indicated today
332066 - that SDS support for a "paperless office" makes people mad, because
332067 - everybody feels promises of cost savings from efficiency with timely,
332068 - precision access cannot be accomplished with popular tools approved
332069 - for use on the job. Gary's report today aligns with Murray's letter
332070 - on 020820 reporting that SDS is unbelievable, because everybody has
332071 - given up on linking. ref SDS 11 O1QQ
332073 - ..
332074 - Gary will consider responding to Murray's survey in order to evaluate
332075 - Ceryle, rather than request reciprocal review of SDS on the same
332076 - issues the survey presents for strengthening writing, as set out in
332077 - the ASB citing POIMS. Gary seemed to indicate that reciprocity should
332078 - not be requested. Earlier on 030807 a vendor proposed reciprocal
332079 - support between SDS and another product, ref SDS 13 0001, indicating
332080 - this form of support is common practice in business and government.
332082 - ..
332083 - Gary explained that Ceryle provides templates to help fill out a
332084 - bibliography that can easily be applied to writing projects using
332085 - Microsoft Word. Gary advised today that he just completed a major
332086 - writing project on assignment at the Aerospace company, so the
332087 - usefulness of Ceryle in relation to using SDS for the plan, perform,
332088 - and report intelligence cycle could be valuable.
332090 - ..
332091 - Gary abruptly ended the call after commenting that he could not submit
332092 - answers to Murray's survey in Rod's record on 041208, which actually
332093 - calls for Gary to develop answers that reflect his own work practice.
332094 - ref SDS 23 UF6I Strong feelings today reflect concerns on 040905 that
332095 - Rod misses important points in reading material. ref SDS 16 TE8G A
332096 - few weeks later on 040915 Gary reported SDS has stronger support for
332097 - root cause analysis than originally believed, based on limited
332098 - experience. ref SDS 17 W74H More recently, Gary was frustrated Rod
332099 - does not read email carefully and thoroughly.
332101 - [...see below letter to Gary apologizes for overzealous
332102 - self-promotion, and inaccurate, exaggerated claims of SDS
332103 - capabilities. ref SDS 0 PO8Y
332105 - ..
332106 - Gary's objection to self-promotion, and worry about inaccurate, and
332107 - exaggerated claims of SDS capabilities reflects prior concerns by many
332108 - who resist explanations from Rod as arrogant chest-thumping, e.g.,
332109 - from John Maloney on 020823, ref SDS 12 H28F, Jack Park makes a strong
332110 - case on 011208 against Rod promoting SDS, ref SDS 10 FV5H, and
332111 - anticipated building a tool like SDS. ref SDS 10 PC6I
332113 - ..
332114 - Emotional reaction occurs in part from being tired and discouraged by
332115 - slow transformation that rewards efforts for advancing civilization to
332116 - a culture of knowledge, as called out in POIMS. ref OF 4 J26O Failure
332117 - of favorable customer response causes doubts about SDS support for
332118 - requirements on "intelligence" in POIMS, and in NWO. ref OF 12 A56M
332119 - On 040927 plans were made to promote SDS through demonstration,
332120 - ref SDS 18 RH7W, explanations, and support that overtime educates
332121 - people about the "good news" of SDS converting growing burden of
332122 - information overload into the power of knowledge. ref SDS 18 VI8W
332124 - ..
332125 - Attitudes about SDS tend to wax and wain, illustrated by John
332126 - Maloney's letter 000112 where John endorsed SDS for compelling work on
332127 - knowledge tools, and he gave an example of the need for SDS support.
332128 - ref SDS 5 XO3G As well, on 001130 Jack Park wrote a letter to the
332129 - OHS/DKR team explaining SDS has the right design for knowledge tools,
332130 - and the user interface that makes knowledge useful to people.
332131 - ref SDS 8 H17O
332133 - ..
332134 - We cannot educate wholesale via commercial channels; however, people
332135 - can be educated individually with one-on-one advertising. Email is a
332136 - powerful medium for this task, and requires finding opportunities to
332137 - engage people in reviewing SDS. You submitted information recently on
332138 - 041205 explaining advantages of SDS records, like this, that have 25+
332139 - links. ref SDS 22 EX8L
332141 - ..
332142 - An example of an opportunity that may be less objectionable than
332143 - responding to Murray's survey, per above, ref SDS 0 F06K, is a draft
332144 - paper out of Germany that seems to be dated 011022...
332147 - ..
332148 - Topic Maps in Knowledge Organization
332150 - Alexander Sigel, Informationszentrum Sozialwissenschaften,
332151 - Bonn, Germany
332153 - ..
332154 - email@example.com
332156 - http://kpeer.wim.uni-koeln.de/~sigel/veroeff/XTM-Book/ko-tm-3-02-01.pdf
332158 - ..
332159 - This email address enables contacting the author for review of SDS
332160 - based on favorable comments near the end of the paper under a
332161 - heading...
332163 - From Personal Note Taking to Corporate Knowledge Repositories
332165 - ..
332166 - ...which says in part...
332168 - ...Daniel W. Connolly, then with W3C, summarized already in
332169 - 1995 Engelbart's OHS paper303 as a measuring stick for
332170 - collaborative systems304. This brings me to the excellent
332171 - work of the Bootstrap Institute305, and to the role of
332172 - Intelligence in KO, as described by the Welch Company.
332173 - I am most impressed by the quality of KO as visible from
332174 - the diary entries there. Cf. e.g. the entry of June 5th,
332175 - 2000, by Rod Welch about a letter by Robert E. Kent on
332176 - organizing information for "knowledge", which is discussed
332177 - in the context of exchange with Jack Park.307 This example
332178 - is a mixture between personal note taking and building a
332179 - public or corporate knowledge repository (or organizational
332180 - memory).
332182 - ..
332183 - The author's reference to the record on 000605 as "impressive" for
332184 - integrating personal and organizational memory and management,
332185 - ref SDS 6 0001, supports plans on 971021 for using the Internet to
332186 - demonstrate self-evident benefits that help "spread the word" on a new
332187 - way of working "intelligently." ref SDS 3 JN6J However, when Rod
332188 - writes the same thing others are writing that explain SDS enables
332189 - doing "quality" work, per above, ref SDS 0 TD6J, there is
332190 - understandable resistance, for reasons of human biology cited by Plato
332191 - in the Phaedrus, reported on 991209. ref SDS 4 VW5I
332193 - ..
332194 - There was discussion today about Gary's ideas to advertise and promote
332195 - SDS in order to generate revenue that advances the future of SDS, per
332196 - Gary's letter on 040229, ref SDS 15 QV8K, and more recently on 040927.
332197 - ref SDS 18 PU9L At that time on 040927 planning was developed for
332198 - retail advertising using available assets, which primarily are SDS
332199 - records demonstrating ability to perform helpful aspects of augmenting
332200 - intelligence, noted by industry commentator, Jeff Conklin, reported on
332201 - 011105. ref SDS 9 4S6H This morning we discussed the need for a
332202 - credible presentation, which is aided by Gary's experience at the
332203 - Aerospace company, and the ASB on SDS, per Gary's letter on 041118.
332204 - ref SDS 21 KT51
332206 - ..
332207 - Submitted ref DIT 1 0001 to Gary saying...
332209 - 1. Just now got c14 up and running again. Initially, Dell said the
332210 - only solution was to install the OS from scratch. Encouraging
332211 - further effort caused anger and frustration, but led to
332212 - discussions with supervision, and this led to 3 or 4 ideas, one
332213 - of which worked. One that didn't work was using F8 for Safe
332214 - mode. For reference, you may know that Windows XP has a
332215 - "Repair" option that can be run from the standard installation
332216 - CD. This takes about an hour, but saved about 48 hours of work
332217 - to reconfigure.
332219 - ..
332220 - 2. Very sorry to have caused a problem this morning, per above,
332221 - ref SDS 0 F15G, and previously, by submitting plans for
332222 - promoting SDS in the academic community with Murray, per the
332223 - letter on 041208. ref SDS 23 W78J
332225 - ..
332226 - 3. The answers to the Ceryle survey for my experience and practice
332227 - seemed to me would not be a credible presentation, and so the
332228 - plan was for you to respond because your practice is closer to
332229 - the customer profile Murray has in mind. The record on 041208
332230 - recognizes you will have different answers to the survey
332231 - questions. ref SDS 23 UF6I
332233 - ..
332234 - 4. Thus, the answers in my record are not intended to be answers
332235 - that you might submit. I don't think it is helpful for me to
332236 - promote SDS to people like Murray, because I tend to exaggerate
332237 - SDS support and overlook valuable features in other tools,
332238 - rather like a mom beaming at her child, and seeing only flaws
332239 - in the neighbor's kids. Jack Park warned about this in a
332240 - letter on 040221. ref SDS 14 W54O
332242 - ..
332243 - 5. Presenting SDS to others requires a base of credibility.
332244 - Experience at the Aerospace company helps meet this
332245 - requirement, as set out in your letter on 041118. ref SDS 21
332246 - KT45
332248 - ..
332249 - 6. The structure of Murray's survey seems very helpful for
332250 - customers to consider the things SDS supports, as shown in the
332251 - scope for "intelligence" in NWO.
332253 - ..
332254 - 7. Another angle shaping up was observed by Tom Munnecke at SAIC
332255 - on 020912, when he commented that "knowledge" work may be so
332256 - closely intertwined with personal experience that
332257 - transformation from support for information to a higher level
332258 - of "knowledge" is not only difficult, but may be impossible.
332259 - Improving foundational capabilities over 50 years, per your
332260 - letter on 011210, and a month or so later on 020217, is
332261 - tantamount to being impossible for most of us.
332263 - ..
332264 - 8. I am just about finished with upgrading the Contact System.
332265 - The basic work is done, and debugging would be finished, except
332266 - for the wrinkle of the OS crashing this morning.
332268 - ..
332269 - 9. The past few days changed the philosophy of processing records
332270 - and the summaries. This eliminated quite a bit of code and
332271 - recovers compiler space. For users, the alphabetical listings
332272 - of people in the organizational indexes, now has the same
332273 - functionality as for the organizations. Previously, on 041107,
332274 - the first leg of conversion was accomplished to the the save
332275 - operation to construct alternate listings. The recent work
332276 - hopefully has everything working together correctly.