CONTACTS 
0201 - Thelen, Reid & Priest LLP            415 371 1200
020101 - Mr. David Buoncristiani, Esq.
020102 - dbuoncristiani@thelenreid.com
0202 - Kwan Henmi                           415 777 4770 fax 5102
020201 - Mr. Denis Henmi; Executive Vice President
020202 - denis.henmi@kwanhenmi.com

SUBJECTS
Overwhelmed by Details Outside Span of Attention
Willfully Blind, Fear and Denial
Emotional Resistance to Com Metrics
Knowledge Avoided Ignorance Avoids Accountability
Email Improved by SDS Links
Executive Cannot Follow Points in Letter
Legal Metrics, Concurrent Discovery
Law Use Com Metrics for Writing Support
Ideas Grand - Paradigm Shifts
Design Support, Kwan Henmi, PM Support - HTML
Colloquium Unfinished Revolution, 000106

2013 -    ..
2014 - Summary/Objective
2015 -
201501 - Follow up ref SDS 57 0000, ref SDS 53 0000.
201502 -
201503 - Got feedback that supports Communication Metrics idea of clear,
201504 - concise, complete communication.  Dave is still having problems using
201505 - web mail on the Internet.  Received Christmas card from Denis that
201506 - encourages trying "grand ideas," which aligns with Communication
201507 - Metrics.  Mentioned to both Dave and Denis the Colloquium at Stanford.
201508 -
201509 - Submitted ref DIT 1 0001 to Dave linked to this record, ref SDS 0
201510 - 0001, and to background on the Colloquium at Stanford, reported on
201511 - 991222. ref SDS 55 0001
201512 -
201513 - Submitted ref DIT 2 0001 to Denis linked to this record, ref SDS 0
201514 - 0001, and to background on the Colloquium at Stanford, reported on
201515 - 991222. ref SDS 55 0001
201516 -
201517 -
201518 -
201519 -
201520 -
201521 -  ..
2016 -
2017 -
2018 - Discussion
2019 -
201901 - Dave is still having trouble accessing the Internet, so he has not yet
201902 - reviewed the letter, ref DIP 4 0001, on the scope of services for Com
201903 - Metrics to support legal practice, from our discussion on 991203,
201904 - ref SDS 45 0001, discussed again on 991213. ref SDS 50 0001
201905 -
201906 - I mentioned that Clair said yesterday she was able to open the letter.
201907 - Dave said his computer has had particular difficulties.  He will ask
201908 - Clair to forward the letter to him, so I do not have to resubmit.
201909 -
201910 - Reviewed issue of concise and to the point communication, cited in the
201911 - letter yesterday from Tom Driscoll at Kaiser, ref SDS 57 9844, which
201912 - reflects Dave's legal advice for executives to be clear and concise,
201913 - from work on 960620. ref SDS 5 1643
201914 -
201915 - Lack of context can cause error, cited in the report on 991221 that
201916 - critical information is missing in 90% of communications between
201917 - doctors and patients. ref SDS 54 0001  There is a steep, slippery
201918 - slope between demanding summary to save time, and getting cursory
201919 - understanding that causes error, then complaining people did not tell
201920 - the truth, as reported on 950412. ref SDS 4 3920
201921 -
201922 - Dave seemed to feel that executives need to ensure that clear, concise
201923 - information is adequately supported by relevant details, commonly
201924 - called "context."  He indicated the Welch method of linking the
201925 - history of related events is an effective way to accomplish this
201926 - objective.
201927 - ..
201928 - I mentioned the Colloquium at Stanford which Doug Engelbart will
201929 - conduct beginning on 000106, as set out in the record on 991222.
201930 - ref SDS 55 0001 Engelbart's work seems to support much of
201931 - Communication Metrics in calling for an "intelligence collection"
201932 - function. ref SDS 55 8064
201933 -
201934 - Dave recalled encountering Engelbart's name.  Doug is a pioneer in
201935 - developing key technologies the past 40 years, since the 1950s,
201936 - reported on 991222. ref SDS 55 0897
201937 -
201938 -
201939 -
201940 -  ..
2020 -
2021 -
2022 - 1424 called Denis at Kwan Henmi
2023 -
202301 - Thanked Denis for his Christmas holiday card crediting the...
202302 -
202303 -
202304 -                      history of grand ideas
202305 -
202306 -
202307 - ...with making the world a better place; and encouraging people to...
202308 -
202309 -
202310 -              be part of the change in the new millenium
202311 -
202312 -
202313 - On 991010 Gutenberg was credited with the "grandest idea" during the
202314 - past millenium because his printing press added value to alphabet
202315 - technology, and spread the benefits more widely and permanently than
202316 - was previously possible.  Since alphabet technology is the engine of
202317 - civilization, Guttenberg's grand idea made possible intellectual
202318 - growth in science, agriculture, industry and the arts which spawned
202319 - prosperity that is culminating now in the information revolution of
202320 - the modern era. ref SDS 26 3056
202321 -
202322 -     [On 000105 Debbie says Com Metrics has "great ideas". ref SDS 58
202323 -     4420]
202324 -
202325 - Gutenberg was not financially successful with his idea because it
202326 - takes time for culture to accept change advocated in the Kwan Henmi
202327 - card, regardless of how beneficial improvement might be.  On 980307,
202328 - Andy Grove, Chairman of Intel, notes that people want to work in
202329 - familiar ways on familiar things. ref SDS 7 3740  Executives talk
202330 - about change, but loathe and deny improving their work practices is
202331 - necessary, ref SDS 8 1660, which reflects Stephen Covey's point that
202332 - work habits are hard to improve, reviewed on 921205. ref SDS 2 4803
202333 -
202334 - Communication Metrics is an idea to add "intelligence" to management,
202335 - ref OF 5 0582, by improving alphabet technology, as explained in the
202336 - proposal to the National Science Foundation (NSF). ref OF 7 3417
202337 -
202338 - "Intelligence" extends the legacy of Thucydides in the 4th century BC
202339 - who added analysis in applying the alphabet to produce useful history,
202340 - as reported on 991108. ref SDS 34 7048  The Internet extends the
202341 - legacy of Gutenberg by widening the reach of information.  Combining
202342 - Thucydides' idea with Gutenberg yields the idea for using the Internet
202343 - to deliver...
202344 -
202345 -
202346 -                   anytime, anywhere intelligence
202347 -
202348 -
202349 - ...that lifts civilization as with past grand ideas.
202350 -
202351 - On 991222 ideas from Com Metrics were listed. ref SDS 55 2916
202352 -
202353 - As in the past, cultural forces resist good ideas, reported at Intel
202354 - on 990527. ref SDS 11 1233
202355 -
202356 - Today, Denis and I reviewed the issue cited by Tom Driscoll at Kaiser
202357 - yesterday, that executives want communication that is...
202358 -
202359 -
202360 -                      concise and to the point
202361 -
202362 -
202363 - Why isn't this executive nostrum a grand idea, as reported on 991221?
202364 - ref SDS 57 9844
202365 -
202366 - Why doesn't "concise and to the point communication" save time and get
202367 - get things done?
202368 -
202369 - On 991221 ABC News reported critical information is missing in 90% of
202370 - communication between doctors and patients. ref SDS 54 0001 On 990912
202371 - news reports found that medical mistakes cost $50B per year, and cause
202372 - injury and death three times the rate of automobile and airplane
202373 - accidents combined.
202374 -
202375 - Incomplete communication lacks context, causing cursory understanding,
202376 - and incorrect decisions, i.e., mistakes.
202377 -
202378 - Executives demand cursory analysis in order to avoid responsibility
202379 - for knowledge.  They fear accountability and are ignorant that adding
202380 - metrics to communication produces intelligence for avoiding mistakes,
202381 - loss and conflict, reviewed on 991014. ref SDS 27 3066  They are don't
202382 - know that intelligence increases the chances of earning credit for
202383 - higher earnings.
202384 - ..
202385 - I asked Denis, based on his experience working with Com Metrics
202386 - on the Moscone project, e.g., on 981020, ref SDS 9 4080, and receiving
202387 - information on Com Metrics theory and practice, about his view of
202388 - saving time using communication that is clear and to the point, which
202389 - is commonly sought by executives, reported yesterday. ref SDS 57 9844
202390 - or clear, concise and complete, explained on 990419? ref SDS 10 2601
202391 -
202392 - Denis seemed to indicate that the Welch system is helpful because he
202393 - has the opportunity to get support information if he wants it, which
202394 - applies the practice of Judicious Review, set out in the discussion
202395 - with Dave Buoncristiani on 990419. ref SDS 10 3240  Denis said
202396 - connventional email is harder to use because it requires being current
202397 - on prior information, which is explained in analysis of medical
202398 - mistakes on 990924. ref DIP 2 1045  Bill DeHart at PG&E made a similar
202399 - point on 990909. ref SDS 19 0001  Denis tries to read all of his email
202400 - in order to maintain continuity of communication.
202401 -
202402 - I mentioned the Colloquim at Stanford on the "Unfinished Revolution"
202403 - per telecon with Dave above. ref SDS 0 4473
202404 -
202405 - Denis said he got the notice on this.  He has Microsoft Media Player
202406 - on his computer, and so can get the lecture tape online when time
202407 - permits.
202408 -
202409 - We reviewed the need to engage other key people besides Bill Long, in
202410 - order to build a base of cultural awareness for adding "Intelligence
202411 - Collection" cited by Engelbart in his paper reviewed on 991222.
202412 - ref SDS 55 8064  This is an essential predicate to apply the idea of
202413 - adding intelligence to management.
202414 -
202415 - One way is to ask someone to submit a report on the Colloquim about
202416 - grand ideas Kwan Henmi should be considering to improve productivity
202417 - and earnings by improving the quality of management.
202418 -
202419 -
202420 -
202421 -
202422 -
202423 -
202424 -
202425 -
2025 -