253270 - ..
253271 - Figure 2. Pittsburgh motherboard port layout diagram
253272 -
253273 - 
253275 - ..
253276 - Advised Peter that the photograph in HP's specs looks similar to the
253277 - motherboard observed earlier, when Peter asked to open case for c18,
253278 - per above. ref SDS 0 ND3K The photograph shows 2 parallel memory
253279 - banks on both sides of the CPU LGA 2011 socket.
253281 - ..
253282 - Peter explained this HP specification clarifies product scope for h8
253283 - 1280t has an IPIWB-PB (Pittsburgh) motherboard, rather than an Intel
253284 - (Pittsburgh) motherboard as shown in the Packing List received with
253285 - c18 on 120214 1433. ref SDS 6 HA6N
253287 - ..
253288 - He cited the "Motherboard Description" section that has a drop down
253289 - window saying...
253290 -
253291 - Manufacturer name: Pegatron
253292 - Motherboard name: IPIWB-PB
253293 - HP/Compaq name: Pittsburgh
253295 - ..
253296 - This indicates the h8 1280t has a Pegatron IPIWB-PB motherboard,
253297 - rather than an Intel Pittsburgh motherboard, and that HP identifies
253298 - the same motherboard as "Pittsburg" which is the same name Intel calls
253299 - its DP67BGB3 motherboard, shown by research on 120228 1827,
253300 - ref SDS 13 ON7G, and discussed with Peter in the call yesterday on
253301 - 120301 0604. ref SDS 15 CZ7I
253302 -
253303 - [On 120317 2130 letter to HP commends Peter's work in
253304 - Technical Support resolving conflicts in HP documenttion on
253305 - h8 1280t desktop for order H121830436 on 120302, later
253306 - changed to H121988954 on 120314, and by facilitating
253307 - coordination with HP Escalation Department. ref SDS 24 PPXQ
253309 - ..
253310 - Peter further cited the section on...
253311 -
253312 - Processor Upgrade Information
253314 - ..
253315 - It has a pull down window showing...
253316 -
253317 - X79 express chipset
253318 - Socket type: LGA 2011
253320 - ..
253321 - This motherboard specification aligns with research on overclocking
253322 - Intel i7-3960X Sandy Bridge Extreme edition processor configured with
253323 - DX79SI express chipset to increase performance, reported on 120205
253324 - 0907. ref SDS 3 PZ45
253325 -
253326 -
253328 - ..
2534 -
2535 -
2536 - 1146
2537 -
253701 - BIOS Access ESC Key on H8 1280t Desktop Computer
253702 - Overclocking HP Competes with Dell High Performance Technology
253703 -
253704 - Asked about support for overclocking?
253706 - ..
253707 - Peter indicated understanding that HP does not enable overclocking
253708 - despite support by components, per above. ref SDS 0 F29H
253710 - ..
253711 - Reviewed Dell's computer that provides overclocking in the factor up
253712 - to 4.0 GHz on the i7-3960X Intel processor.
253714 - ..
253715 - Peter suggested checking the updated BIOS just installed, per above.
253716 - ref SDS 0 HA3I
253718 - ..
253719 - Peter said to press ESC continuously at start up to open the BIOS.
253720 -
253721 -
253723 - ..
253724 - Overclocking Enabled at Factory Supports Testing SDS Responsiveness
253725 -
253726 - In the new BIOS, found there is an overclocking feature under th BIOS
253727 - "Power" menu, and it is enabled.
253729 - ..
253730 - Peter explained that this setting from the factory shows HP actually
253731 - supports overclocking.
253733 - ..
253734 - This presents a major opportunity to test SDS for responsiveness to
253735 - higher performance technology, especially comparing with baseline
253736 - performance of c16 and c17, relative to objectives for this
253737 - procurement, cited on 120205 0907. ref SDS 3 6A5M
253738 -
253739 -
253741 - ..
2538 -
2539 -
2540 - 1227
2541 -
254101 - Performance C18 Increase Static Drive Overclocking Windows 7 Ultimate
254102 - Static Drive C18 Performance Increase Overclocking Windows 7 Ultimate
254103 - Windows 7 Ultimate Increase Performance C18 Statid Drive Oveclocking
254104 -
254105 - Peter recommends upgrade conventional rotating magnetic Sata hard disk
254106 - drive to a solid state drive (SSD). He explained SSD configured with
254107 - overclocking, reviewed above, ref SDS 0 1U3H, will boost system
254108 - performance significantly for SDS processing a great many small files
254109 - for Knowledge Management, explained in NWO. ref OF 1 PX6J
254110 -
254111 - [...below Madeline changed exchange order to switch from 1
254112 - TB conventional magnetic drive, to a 256 GB solid state
254113 - disk drive. ref SDS 0 H89N
254115 - ..
254116 - [On 120313 0948 research prices for PCI installed SSD
254117 - storage drives. ref SDS 19 EE5M
254119 - ..
254120 - [On 120313 research indicates defragmentation is not needed
254121 - for SSD storage devices, and that Windows 7 disables this
254122 - feature and relies on "trim" technology to optimize
254123 - performance of SSD devices. ref SDS 19 084G
254125 - ..
254126 - [On 120313 research another article warns defragmentation
254127 - degrades performance of SSD storage devices. ref SDS 19
254128 - HT72
254130 - ..
254131 - [On 120315 1730 research finds configuring c18 with SSD
254132 - drive according to customer requirements may be difficult,
254133 - similar to setting up w7 64-bit for c16. ref SDS 21 QN7J
254135 - ..
254136 - [On 120324 1248 visited Morris who indicated c18 does not
254137 - need PCI installed SSD; but, can install standard SSD in a
254138 - remaining drive bay. ref SDS 26 UC7J
254140 - ..
254141 - [On 120422 1130 notified HP installed another 2nd SSD
254142 - storage device. ref SDS 27 FX9N
254144 - ..
254145 - [On 120525 1033 research from Mydefrag company that sells
254146 - "mydefrag.exe" indicates using this software program has
254147 - benefits. ref SDS 28 MR6K
254149 - ..
254150 - Asked about adding a tv tuner planned in the call with Madeline based
254151 - on explanation in HP's Internet address reported on 120228 1827?
254152 - ref SDS 13 CV6K
254154 - ..
254155 - Peter advised that adding the HP tv tuner will enable recording movies
254156 - onto the computer hard disk for playback anytime on the computer
254157 - screen.
254158 -
254159 - [...below on 120302 1845 at 1320 added tv tuner to order
254160 - for c18. ref SDS 0 MM5G
254162 - ..
254163 - He further advised that performance of this configuraiton will be
254164 - optimized with Windows 7 Ultimate, as installed on the c16 and c17.
254166 - ..
254167 - This has been the work plan for C18 procuement from the beginning;
254168 - but, intending to remove HP factory software installation and setup
254169 - standard configuration, shown in work plan on 120205 0907. ref SDS 3
254170 - 2U4K As a result, c18 was purchased with lowest costing OS, because
254171 - have to buy the upgrade anyway, as on c16 and c17.
254173 - ..
254174 - Decided to make following changes to original order for increasing
254175 - chance of accomplishing objectives for c18...
254176 -
254177 - 1. Windows 7 Ultimate - upgrade $190
254178 - 2. Hard Drive 256 static - upgrade 450
254179 - 3. Video card Radeon 6485 - upgrade 84
254180 - 4. TV tuner - upgrade 50
254182 - ..
254183 - Total cost upgrades..................... $874
254185 - ..
254186 - Peter said he can change the order, but he will charge full price at
254187 - current rates, and he will have to get payment today, and then give
254188 - credit on return of the current CPU.
254189 -
254190 - [...below Madeline added scope to exchange order.
254191 - ref SDS 0 H89N
254193 - ..
254194 - Peter seemed to say to place the order today he will need payment of
254195 - $700, and he cannot maintain current credits on price protection and
254196 - discount sales of $410, shown in the record on 120222 1125.
254197 - ref SDS 11 TQ7F
254199 - ..
254200 - Decided to make the exchange by modifying the order Maeline created
254201 - yesterday, and in order to maintain existing $410 credits.
254203 - ..
254204 - Appoligozed, because Peter should get credit for this sale, providing
254205 - expertise that guides configuration toward objectives.
254207 - ..
254208 - Peter said he would not give up $410 credits either.
254209 -
254210 -
2543 -
SUBJECTS
Default Null Subject Account for Blank Record
2603 -
2604 - 1249
260501 - ..
260502 - Evaluate Quality Customer Service Buying C18 Compare with C17
260503 - Sole Reliance on Talking to Customers Increases Mistakes and Costs
260504 -
260505 - Thanked Peter for excellent support yesterday and today, and explained
260506 - having tried to get assistance when the order was placed last month,
260507 - reported on 120208 0627. ref SDS 4 KT9F However, at that time could
260508 - not contact anyone at HP who was willing and able to assist, as Peter
260509 - and Madeline have done the past few days.
260511 - ..
260512 - Peter advised that it was just a random chance fluke that he picked up
260513 - the phone when Madeline called the department yesterday, reported on
260514 - 120301 0604. ref SDS 15 IS6I Anyone around the world in HP's
260515 - technical support team could have answered Madeline's call yesterday.
260517 - ..
260518 - Asked how to report outstanding work the past few days by Madeline and
260519 - Peter?
260521 - ..
260522 - Case study on c18 procurement reported on 120218 1802. ref SDS 8 II9H,
260523 - shows Peter has solved complicated problems, per above, ref SDS 0 665H
260525 - ..
260526 - Work today finally shines a light indicating objectives can be
260527 - realized buying an h8 1280t desktop, planned in Madeline's letter
260528 - yesterday, reported on 120229 1633, ref SDS 14 YS4G, explaining the
260529 - order says "h8qe," but HP actually delivers "model h8 1280t."
260530 -
260531 - [On 120317 2130 filed report evaluating quality of customer
260532 - service on c18 procurement, ref SDS 24 PPXQ, with reference
260533 - to case studies comparing few days to buy c17 working with
260534 - Kristin and Tony, and 4 weeks until Madeline and Peter came
260535 - on board. ref SDS 24 RX5W
260537 - ..
260538 - Peter asked what went wrong up until now?
260540 - ..
260541 - Case study shows a torturned journey of endless calls, mistakes, and
260542 - dead ends buying c18 the past 4 weeks, shown on 120218, ref SDS 8
260543 - MU4J, compared with completing the same transaction in a few days
260544 - working with Kristin Hayes buying c17 in October 2010, shown on 101115
260545 - 1843. ref SDS 1 TJ3L
260547 - ..
260548 - Peter asked what did Kristin do differently?
260550 - ..
260551 - Prior study on c17 shows that when the order fell apart, Kristin
260552 - interceded out-of-the-blue writing a letter saying she would fix it,
260553 - and she did, reported on 101115 1843. ref SDS 1 653F Kristin took
260554 - ownership of the transaction, and collaborated with the customer
260555 - through calls and email to satisfy requirements. She coordinated HP
260556 - resources to manage the sale and solve problems.
260558 - ..
260559 - Months later, Tony in Case Management did the same thing, taking
260560 - ownership of the account to correct continual case management
260561 - mistakes, beginning on 101215 1443. ref SDS 2 MM5T
260563 - ..
260564 - In the current transaction for c18, every call landed with a new cast
260565 - of characters, starting over with background and scope. Calls lasted
260566 - hours correcting and re-correcting misunderstanding. Nobody followed
260567 - up for weeks, until Madeline finally wrote a letter showing the
260568 - customer will get an h8 1280t computer according to published
260569 - specifications, reported on 120229 1633. ref SDS 14 YS4G
260571 - ..
260572 - Peter said HP has a new policy to expedite sales by avoiding
260573 - correspondence. He feels Madeline made a mistake, because sales
260574 - agents are taught to talk with customers until a transaction is
260575 - completed.
260577 - ..
260578 - Explained Dobie's report in HP Sales Escalation taking 4 hours talking
260579 - to a customer delaying work with another customer on c18, due to
260580 - inherent weakness of sole reliance on verbal communication, reported
260581 - on 120210 1416. ref SDS 5 Q48O
260583 - ..
260584 - Peter asked if Dobie's report is in the case study?
260586 - ..
260587 - Advised that case studies show buying c17 took a few days, 90% less
260588 - than 4 weeks c18 has taken, because talking and writing are
260589 - complementary intelligence mediums that increase productivity by
260590 - orders of magnitude compared to sole reliance on only one or the
260591 - other.
260593 - ..
260594 - Peter requested filing these case studies evaluating quality of
260595 - customer service, including his work today, at...
260596 -
260597 - 23.hpfeedback@hp.com
260599 - ..
260600 - Peter said to reference:
260601 -
260602 - Service ticket.......................... 8057743694
260603 - Initial Order on 120205................. H121417210....... ref SDS 3 6A5M
260604 - Exchange Order today.................... H121830436....... ref SDS 0 6Q4J
260605 -
260606 - [On 120306 1437 received letter from HP requesting
260607 - additional survey feedback evaluating quality of customer
260608 - service for this call with Peter on 120302. ref SDS 17 665H
260610 - ..
260611 - [On 120314 0832 cancelled this exchange order H121830436
260612 - and order H121988954 was placed to eliminate Windows 7
260613 - Ultimate, since it will be removed to partition the drives;
260614 - also upgraded video graphics adapter to optimize high
260615 - performance for SDS java. ref SDS 20 6Q4J
260617 - ..
260618 - [On 120316 2243 filed evaluation survey online responding
260619 - to HP's request on 120306. ref SDS 23 PPXQ
260621 - ..
260622 - [On 120317 2130 filed evaluation of customer service
260623 - quality with reference to case studies comparing few days
260624 - to buy c17 working with Kristin and Tony, and 4 weeks until
260625 - Madeline and Peter came on board. ref SDS 24 RX5W
260627 - ..
260628 - Peter will call back at 120313 083.
260630 - ..
260631 - He will try to keep the service ticket open on Madeline's order, so
260632 - he can make the call back.
260633 -
260634 - [On 120313 0906 Peter called back and discussed planning
260635 - on quality control report, and further upgrades to c18.
260636 - ref SDS 18 PV5H
260637 -
260638 -
260639 -
260641 - ..
2607 -
2608 -
2609 - 1834
2610 -
261001 - Called HP Sales Escalation following up call with Madeline last night,
261002 - reported on 120301 0604. ref SDS 15 E54G
261003 -
261004 - 888 227 8451
261006 - ..
261007 - Talked to Jamie.
261009 - ..
261010 - Asked for Madeline to assist on order H121417210 placed on 120205
261011 - 0907. ref SDS 3 6A5M
261013 - ..
261014 - Jamie said there is a note in HP's records to contact Madeline for
261015 - follow up. This implements Madeline's planning in the call yesterday
261016 - on 120301 0604. ref SDS 15 YM32
261018 - ..
261019 - HP following up today with sales agent taking ownershp for transaction
261020 - corrects prior problems working with multiple agents, shown in case
261021 - study on 120218 1802, ref SDS 8 175O, e.g., call with Mary in HP
261022 - Exchange Department on 120220 2121. ref SDS 9 Z197
261024 - ..
261025 - Jamie is trying to find Madeline.
261026 -
261027 -
261029 - ..
2611 -
2612 -
2613 - 1842
2614 -
261401 - Jamie found Madeline.
261402 -
261403 - She said Madeline will call back after completing her current call.
261404 -
261406 - ..
2615 -
2616 -
2617 - 1845
2618 -
261801 - Madeline called back.
261802 -
261803 - She asked about results of support by Peter last night?
261805 - ..
261806 - Explained 5 hours work with Peter trying without success to correlate
261807 - HP's documentation on the h8 1280t with the unit HP delivered on
261808 - 120214 1433, ref SDS 6 HA6N, for order H121417210 placed on 120205
261809 - 0907. ref SDS 3 6A5M
261811 - ..
261812 - Madeline said she will solve the problem by ordering a replacement and
261813 - attaching the letter she sent showing product specifications, reported
261814 - on 120229 1633. ref SDS 14 YS4G
261816 - ..
261817 - She said the order the customer receives will say "h8qe." She will
261818 - notify the factory to configure the unit according to her attached
261819 - letter. Madeline said this is the only way customers can establish an
261820 - audit trail to verify compliance with the order.
261822 - ..
261823 - Explained upgrade Peter recommends today for improving system
261824 - performance of c18 for additional charge of $615 on sales order
261825 - H121417210 placed on 120205 0907. ref SDS 3 6A5M, and as explained
261826 - above. ref SDS 0 5G6G
261828 - ..
261829 - Madeline did some calculations and checked HP resources off line, and
261830 - then came up with additional charges and taxes for payment owed on
261831 - Exchange order H121830436 of...
261832 -
261833 - Charge bank account................... $820.57....... ref SDS 0 664V
261835 - ..
261836 - Madeline said her boss has approved a discount...
261838 - ..
261839 - Agreed to Madeline's payment adjustment.
261840 -
261841 - [...below on 120302 0832 at 1500 reconciliation of charges and
261842 - original scope for order H121417210 placed on 120205 0907,
261843 - ref SDS 3 6A5M, and new replacement order H121830436 for the
261844 - transaction today. ref SDS 0 R54K
261846 - ..
261847 - [On 120316 0920 called HP and talked to Love who said HP
261848 - was successful stopping production of prior exchange order
261849 - and original order cited on 120414, ref SDS 20 0V5N, and as
261850 - a result HP issued refund of $2,698.08 on 120314, as
261851 - planned in call with Case. ref SDS 22 IB7H
261853 - ..
261854 - Post expense ledger...
261858 - ..
261859 - Payment history.....
261860 -
261861 - 120302...................... $820.57...... ref SDS 0 3X9I
261862 - 120222...................... -210.00...... ref SDS 11 XR9J
261863 - 120221...................... -100.00...... ref SDS 10 443H
261864 - 120210...................... -100.00...... ref SDS 5 LS4G
261865 - 120205...................... $2,489.87...... ref SDS 3 06EH
261866 -
261868 - ..
261869 - Madeline setup a return for the original defective product, planned in
261870 - the call last night, reported on 120301 0604. ref SDS 15 YL5K
261872 - ..
261873 - On Monday Fedex will pick up defective h8 1280t.
261875 - ..
261876 - Madeline advised that Fedex will perform all addressing and labeling
261877 - on the box required for shipment.
261879 - ..
261880 - Fedex pickup confirmation........................ CCRA26
261882 - ..
261883 - Madeline said to write the return authorization number on the
261884 - box for shipping the computer back to HP...
261886 - ..
261887 - Return Authorization #........................... R121830437
261888 -
261889 - [...below on 120302 0832 at 2152 received letter from Fedex
261890 - with same RMA number. ref SDS 0 L84T
261891 -
261892 - [On 120305 1537 Fedex receipt tracking # 3010 1960 5608
261893 - return defective h8 1280t to HP under order H121830436
261894 - exchange for corrected and upgraded h8 1280t. ref SDS 16
261895 - 665H
261897 - ..
261898 - Madeline gave a...
261900 - ..
261901 - Confirmation for exchange........... H121830436.... ref SDS 0 6Q5J
261903 - ..
261904 - Discussed call back planned with Peter in 2 - 3 weeks, and that Peter
261905 - explained this requires Madeline to maintain Peter's service ticket,
261906 - per above. ref SDS 0 JN5F
261908 - ..
261909 - Madeline said she will hold the service ticket open.
261911 - ..
261912 - Madeline helped find...
261913 -
261914 - Online order receipt....
261915 -
261916 - https://www.shopping.hp.com/webapp/shopping/transaction_record.do;HHOJSID=n12wPRTcNpQVW71FPLY18TNhppF3FvjRx5BZ2PLpTGyFyghQG2mb!-1473201925?orderNumber=H121830436&archivedOrders=0
261918 - ..
261919 - We have received your order H121830436
261920 - Exchange 03/02/2012, 07:21:23 PST
261921 -
261922 - 1. Exchange order............................. H121830436
261923 - Date....................................... 120302
261924 - Invoice order.............................. H121417210....... ref SDS 3 6A5M
261925 - Date....................................... 120205
261927 - ..
261928 - This exchange solves problems with c18 received from HP on 120214
261929 - 1433, ref SDS 6 7260, and confirmed in telecon with Peter earlier
261930 - today, per above. ref SDS 0 QK7T
261932 - ..
261933 - [On 120314 0832 this exchange order H121830436 was
261934 - cancelled and new order H121988954 placed to eliminate
261935 - Windows 7 Ultimate, since it will be removed to partition
261936 - the drives; also upgraded video graphics adapter to
261937 - optimize high performance for SDS java. ref SDS 20 6Q4J
261939 - ..
261940 - [On 120316 0920 called HP and talked to Love who said HP
261941 - was successful stopping production of prior exchange order
261942 - and original order cited on 120414, ref SDS 20 0V5N, and as
261943 - a result HP issued refund of $2,698.08 on 120314, as
261944 - planned in call with Case. ref SDS 22 IB7H
261946 - ..
261947 - Exchange invoice continues...
261948 -
261949 - 6. HP Pavillion HPE h8qe...................... $2,480.95
261950 -
261951 - 1. UPC.................................... 8 86111 84117 2
261952 -
261953 - 2. Product................................ QC461AV#ABA
261954 -
261955 - http://www.shopping.hp.com/webapp/shopping/computer_can_series.do;HHOJSID=hJyvPR3dx2qTTp8v92WW0qsPGPQgDpvHBnLQdQTbyJd3v8fg1j9F!2062262907?storeName=computer_store&category=desktops&a1=Category&v1=High+performance&series_name=h8qe_series&jumpid=in_R329_prodexp/hhoslp/psg/desktops/High_performance/h8qe_series
261957 - ..
261958 - Madeline noted this order for h8qe is actually for the h8 1280t, as
261959 - clarified by her letter attached to order submitted to the factory,
261960 - per above. ref SDS 0 T56L
261962 - ..
261963 - Exchange invoice continues...
261964 -
261965 - 3. Operating system....................... Windows 7 .... $190
261966 -
261967 - Windows 7 Ultimte [64-bit]
261969 - ..
261970 - Per telecon with Peter, Will try using this on C: drive to optimize
261971 - benefit of static hard drive, ref SDS 0 PF4M, planned in the call with
261972 - Peter, per above, ref SDS 0 9J3L, but expect it will be a mess.
261973 - Further will try not installing w7-32 in dual boot mode, and rely on
261974 - c17 configuration for legacy support on original SDS.
261976 - ..
261977 - Exchange invoice continues...
261978 -
261979 - 4. Processor............................... Intel 3.3 GHz
261980 -
261981 - 2nd Generation Intel(R) Core(TM)
261982 - i7-3960X six-core processor [3.3GHz,
261983 - Shared 15MB Cache]
261985 - ..
261986 - C17 was purchased with i7-970 processor, reported on 101021 0953.
261987 - ref SDS 10 WZ7M, so this new computer c18 should be much more
261988 - productive.
261990 - ..
261991 - On 120205 0907 at 2243 product review ref SDS 3 HM8G, reports Intel
261992 - i7-3960X is the fastest processor ever tested, ref SDS 3 SK5G, but
261993 - depends on chipset and motherboard. ref SDS 3 IH4F
261995 - ..
261996 - Exchange invoice continues...
261997 -
261998 - 5. Memory.................................. 16 GB
261999 -
262000 - 16GB DDR3-1600MHz SDRAM [4 DIMMs]
262002 - ..
262003 - 6. Hard Drive primary...................... 256 GB ...... $480 670
262004 -
262005 - 256 GB Solid state drive
262006 -
262007 - [On 120314 0933 Chase advised that HP likely installs
262008 - Samsung SSD, but cannot find product spec. ref SDS 20
262009 - PF4M
262011 - ..
262012 - [On 120315 1730 research finds configuring c18 with SSD
262013 - drive according to customer requirements may be
262014 - difficult, similar to setting up w7 64-bit for c16.
262015 - ref SDS 21 QN7J
262017 - ..
262018 - [On 120525 1033 research from Mydefrag company that
262019 - sells "mydefrag.exe" indicates using this software
262020 - program has benefits. ref SDS 28 MR6K
262022 - ..
262023 - 7. Hard Drive secondary.................... 1 TB ......... $50 720
262024 -
262025 - 1 TB 7200 rpm SATA hard drive
262027 - ..
262028 - 8. Wordprocessing.......................... Microsoft
262029 -
262030 - Microsoft(R) Office Starter:
262031 - reduced-functionality Word & Excel
262032 - w/ ads. No PowerPoint or Outlook
262034 - ..
262035 - 9. Virus protection........................ Norton
262037 - ..
262038 - 10. Video Graphics Radeon...upgrade......... 1 GB ........ 84 804
262039 -
262040 - 1 GB DDR5 Radeon HD 6850 [2 DVI, 2 mini-DP, HDMI
262041 - VGA adapter]
262043 - ..
262044 - This changes from NVIDIA mini-HDMI on original order on 120205 0907.
262045 - ref SDS 3 KK6M, to standard DVI solves problem cited in work plan on
262046 - 120205. ref SDS 3 Q48O
262047 -
262048 - [On 120314 0832 cancelled exchange order H121830436 and
262049 - placed new order H121988954 with upgrade video graphics
262050 - adapter 3GB AMD Radeon HD 7950 [Dual Bracket, DVI, HDMI,
262051 - 2x mini-DP]. ref SDS 20 KK6M
262053 - ..
262054 - Exchange invoice continues...
262055 -
262056 - 11. Power supply............................ 600 Watt
262057 -
262058 - 600W Power supply
262060 - ..
262061 - 12. CD port.................................
262062 -
262063 - SuperMulti DVD Burner
262065 - ..
262066 - 13. CD port.................................
262067 -
262068 - SuperMulti DVD Burner
262070 - ..
262071 - 14. LAN..................................... Bluetooth
262072 -
262073 - Premium Wireless-N LAN card and
262074 - Bluetooth(R )(2x2)
262076 - ..
262077 - 15. Memory card reader...................... 1
262078 -
262079 - USB 2.0................................. 6
262080 -
262081 - 15-in-1 memory card reader, 4 USB 2.0
262082 - (front), audio, 2 USB (top rear-facing)
262084 - ..
262085 - 16. TV Tuner...........upgrade.............. 1 .......... -- included in $84
262087 - ..
262088 - ATSC-NTSC with PVR, remote
262090 - ..
262091 - Asked Madeline for product specification on tv tuner?
262093 - ..
262094 - Madeline referenced HP's sales Internet address, per above,
262095 - ref SDS 0 6A66, as discussed a few days ago on 120228 1827.
262096 - ref SDS 13 CV6K, and discussed with Peter in the technical assistance
262097 - telecon, also, above. ref SDS 0 VR6F
262099 - ..
262100 - Specification on HP's Internet sales address, shown above, seems to
262101 - align with the tv tuner specification for listed for the h8 1280t
262102 - reviewed on 120214 1433. ref SDS 6 HF4N
262103 -
262104 - http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03189539&tmp_track_link=ot_faqs/top_issues/en_us/c03189539/loc:3&cc=us&dlc=en&lang=en&lc=en&product=5155363
262105 -
262106 - ...and which shows tv tuner spec...
262107 -
262108 - Hauppauge ATSC/NTSC/QAM PCI Express x1 TV tuner card
262109 - (includes remote control, expansion card with IR ports, IR
262110 - extender cable and IR emitter cable)
262112 - ..
262113 - Added to exchange order.
262115 - ..
262116 - Exchange invoice continues...
262117 -
262118 - 17. Sound................................... Internal
262119 -
262120 - Beats Audio (tm) -- integrated studio
262121 - quality sound
262123 - ..
262124 - 18. Keyboard mouse.......................... Wireless
262125 -
262126 - HP wireless keyboard and wireless
262127 - optical mouse
262129 - ..
262130 - 19. Estimated ship date..................... 120329
262132 - ..
262133 - 20. Tracking number......................... Pending
262135 - ..
262136 - 21. Warranty................................ 2-year
262137 -
262138 - This product is covered by the standard
262139 - HP warranty
262140 -
262141 - http://welcome.hp.com/country/us/en/privacy/limited_warranty.html
262143 - ..
262144 - Important Warranty Information About Your New PC
262146 - ..
262147 - This PC comes with an extra year of warranty coverage: you
262148 - get a 2-year limited hardware warranty* for additional
262149 - peace of mind, protecting your investment and ensuring
262150 - you'll be able to keep it in great running condition.
262152 - ..
262153 - You also benefit from HP Total Care, our award-winning
262154 - services and support. HP Total Care offers a range of
262155 - options. From free support tools built right into your PC
262156 - such as HP Support Assistant to in-home expert consultation
262157 - and repair--you?ll find options that fit.
262159 - ..
262160 - The additional year is subject to the same terms and
262161 - conditions as the original 1-year hardware warranty. This
262162 - one-year extension is valid only on computers purchased in
262163 - the United States and Canada.
262165 - ..
262166 - This computer includes our standard year of limited
262167 - software technical support.*
262169 - ..
262170 - The PC must be serviced in the United States or Canada. If
262171 - outside the U.S. or Canada, you may be required to pay for
262172 - shipping to the U.S. or Canada to receive service. This
262173 - warranty applies to laptop and desktop PCs only.
262175 - ..
262176 - Notebook PC rechargeable batteries have a 1-year limited
262177 - warranty; they do not inherit the remaining warranty period
262178 - of the HP product to which they're connected. As with all
262179 - batteries, the maximum capacity of the battery will
262180 - decrease with time or use. To determine whether your
262181 - battery has had a warranted failure, you may be required to
262182 - run an HP diagnostic test.
262184 - ..
262185 - Getting Help
262187 - ..
262188 - You can get support your way, 24 x 7, via real-time chat,
262189 - e-mail support, toll-free phone call, or HP Support
262190 - Assistant on your PC to contact us or troubleshoot on your
262191 - own. For chat or e-mail support, simply go to
262192 -
262193 - http://www.hp.com/go/totalcare
262195 - ..
262196 - For phone support, call 1-800-474-6836.
262198 - ..
262199 - * Please refer to warranty document included with computer
262200 - for additional details regarding warranty and support
262201 - coverage
262203 - ..
262204 - 22. Support and Drivers.....................
262206 - ..
262207 - Support for this product is provided
262208 - by HP Customer Care
262210 - ..
262211 - For easy access to expert service and
262212 - support for HP products (including HP
262213 - drivers) visit HP Customer Care....
262214 -
262215 - http://www.hp.com/cgi-bin/hpsupport/index.pl
262216 -
262217 - ...call 1 (800) 474-6836 (24 hours 7 days
262218 - a week, English or Spanish). Consult your
262219 - product documentation or the manufacturer
262220 - website for non-HP products sold by
262221 - the HP Home & Home Office Store.
262223 - ..
262224 - 23. Returns/Exchanges....................... 21 days
262226 - ..
262227 - The HP Home & Home Office Store will
262228 - accept returns and exchanges up to 21
262229 - days after delivery for most products.
262230 - Some exceptions apply. Gift cards may
262231 - not be returned except where required
262232 - by law. For more information see our
262233 - Return and Exchange page.
262234 -
262235 - http://www.shopping.hp.com/webapp/shopping/return_exchange.do
262236 -
262238 - ..
262239 - Order Total Amount Paid $2,900 with $700 Savings
262240 -
262241 - Follow up ref SDS 3 QQ7L.
262243 - ..
262244 - 7. Subtotal........................................... $2,480.95
262246 - ..
262247 - 8. Shipping free...................................... 0.00
262249 - ..
262250 - 9. Sales tax.......................................... 217.08
262252 - ..
262253 - 10. Total to pay....................................... $2,698.03
262255 - ..
262256 - Original on 120205............. $2,103.75...................... ref SDS 3 06EH
262258 - ..
262259 - Exchange Order Total................................ $820.57
262261 - ..
262262 - Note: Any <credit> or charge to your account is in reference
262263 - to your original order H121417210 on 120205, ref SDS 3 6A5M,
262264 - for this exchange in total.
262266 - ..
262267 - Visa:
262268 - XXXXXXXXXXXXXXXX0099................................. $820.57
262270 - ..
262271 - Madeline said HP will charge account without additional authorization
262272 - from customer.
262274 - ..
262275 - Reconcile payments to HP.....
262276 -
262277 - 1. Original payment on 120205........ $2,489.97....... ref SDS 3 6B44
262278 - 2. Credit price protection
262279 - on 120210......................... -100.00....... ref SDS 5 LS4G
262280 - 3. Credit price protection
262281 - on 120210......................... -100.00....... ref SDS 10 443H
262282 - 4. Credit 10% discount 120222........ -210.32....... ref SDS 11 XR9J
262283 - 5. Exchange and upgrade 120302....... $820.57....... ref SDS 0 664V
262285 - ..
262286 - Total payment to HP................... $2,900 22
262287 -
262288 - Credit pending on shipping
262289 - scheduled 120329.................... -50.00....... ref SDS 0 N43G
262290 -
262291 -
262292 -
262293 -
262295 - ..
2623 -
2624 -
2625 - 1939
2626 -
262601 - Talked to Lee, the supervisor.
262602 -
262603 - Commended work of Madeline for exceptional hard work, skill, and
262604 - sales professionalism solving problems on order
262605 -
262606 -
262607 -
262608 -
262610 - ..
2627 -
2628 -
2629 - 2152
2630 -
263001 - Received letter from Fedex HP saying...
263002 -
263003 - 1. Subject: firmation Email from FedEx Return Manager
263011 - ..
263012 - 2. This is your return confirmation. If possible, please print
263013 - this e-mail and place it on your return shipment. Kindly pack
263014 - the items in a sturdy box using cushioning materials to keep
263015 - them secure and remove or black out any old shipping labels.
263016 - Mark your package "EXPRESSTAG".
263017 -
263018 - [On 120305 1537 Fedex agent received package with defective
263019 - h8 1280t for return to HP under order H121830436 to receive
263020 - in exchange corrected and upgraded h8 1280t. ref SDS 16
263021 - LA73
263023 - ..
263024 - 3. If your package will be unavailable for pickup on the ready
263025 - date, please contact HPSHOPPING.COM at 888-999-4747 to make any
263026 - changes.
263028 - ..
263029 - 4. SHIPPER INFORMATION
263037 - ..
263038 - 5. RECIPIENT INFORMATION
263039 -
263040 - HPSHOPPING COM FEDEX OHL
263041 - /Attn: ATTN: RETURNS/
263042 - 5510 EAST HOLMES ROAD
263043 - MEMPHIS, TN 38118
263044 - 888-999-4747
263046 - ..
263047 - 6. RETURN CONFIRMATION INFORMATION
263048 - RMA Number: R121830437
263049 - Scheduled FedEx Pickup: 03-05-2012
263050 - FedEx Courier will arrive between 01:00 and 05:00 hours.
263052 - ..
263053 - 7. Inbound Tracking Nbr: 301019605608
263055 - ..
263056 - 8. SHIPMENT DETAILS
263057 - Total Pieces: 1
263058 - Total Weight: 10
263059 - Product: HP Pavilion HPE h8qe customizable Deskto
263060 - Packaging: Other Packaging
263061 - Delivery Option: Weekday Delivery
263063 - ..
263064 - 9. Thank you for your business.
263066 - ..
263067 - 10. Simplify your shipping with FedEx Returns Solutions
263068 -
263069 - http://www.fedex.com/us/returns/
263070 -
263071 -
263072 -
263073 -
263074 -
263075 -
263076 -
263077 -
263078 -
263079 -
2631 -