CONTACTS
SUBJECTS
C18 Computer Shipped Ahead Schedule 3 Weeks Fedex Tracking 685429176
2003 -
2003 - ..
2004 - Summary/Objective
2005 -
200501 - Follow up ref SDS 20 0000. ref SDS 19 0000.
200502 -
200503 -
200504 -
200506 - ..
2006 -
2007 -
2008 - Progress
2009 -
200901 - C18 HP Computer Received 2 Weeks Ahead Schedule
200902 -
200903 - Follow up ref SDS 20 GG9F, ref SDS 19 7T9I.
200904 -
200905 - On 120205 purchased c18 with HP order H121417210 for a model h8qe
200906 - computer. ref SDS 16 6A5M
200908 - ..
200909 - c18 was received from HP via Fedex on 120214 1433. ref SDS 19 7T9I
200910 - Discovered HP delivered an h8 1280t computer and Packing List and
200911 - diagnostics show HP shipped the wrong computer. ref SDS 19 D43G The
200912 - next day on 120215, called HP Sales Department. Sierra verified wrong
200913 - computer was shipped, and ordered pick up for replacement. She
200914 - planned to submit product specifications on h8qe to compare with h8
200915 - 1280t for customer to choose replacement product. ref SDS 20 JT5N
200917 - ..
200918 - Since Sierra's letter has not been received...
200920 - ..
200921 - Called HP Sales Department...
200922 -
200923 - 888 917 8094
200925 - ..
200926 - Talked to Amos.
200928 - ..
200929 - Explained background per above. ref SDS 0 7T9I
200931 - ..
200932 - Amos said the matter should be transferred to Escalation Department.
200934 - ..
200935 - Amos transferred the call.
200936 -
200937 -
200939 - ..
2010 -
2011 -
2012 - 0813
2013 -
201301 - Talked to Dustin
201303 - ..
201304 - Explained background on telecon with Sierra in his office ordering
201305 - pick up for c18 and submitting specifications for replacement to avoid
201306 - repeating delivery mistakes on order H121417210, per above,
201307 - ref SDS 0 7T9I, and citing the record yesterday on 120215 1731.
201308 - ref SDS 20 WQ3M
201310 - ..
201311 - Dustin asked to hold the line while he investigates.
201312 -
201314 - ..
2014 -
2015 -
2016 - 0816
2017 -
201701 - Holding...
201702 -
201704 - ..
2018 -
2019 -
2020 - 0823
2021 -
202101 - Dustin back online. He feels Sierra made a mistake finding HP
202102 - delivered the wrong computer, reported 2 days ago on 120215 1731.
202103 - ref SDS 20 JT63 As a result, he has cancelled Sierra's order to
202104 - pickup the wrong computer for replacement.
202105 -
202106 - [On 120302 0832 HP video advises that model numbers are
202107 - critical to purchase products with components that meet
202108 - requirements on performance and reliability, and for
202109 - property management to upgrade and make repairs.
202110 - ref SDS 24 YR5N
202112 - ..
202113 - Dustin said his computer shows serial number 2MD20606BY on c18 is for
202114 - model h8qe, so the customer could not have received model h8 1280t.
202115 -
202116 - [On 120220 2121 Mary in HP Exchange Department sending
202117 - mailing label to return defective h8 1280t computer for
202118 - replacement with product that meets HP specifications for
202119 - h8 1280t. ref SDS 22 RZ6K
202121 - ..
202122 - Explained Sierra's finding that HP shipped wrong computer is supported
202123 - by the record on 120214 showing the keyboard and mouse don't work, and
202124 - that Packing List, case label, and software diagnostics all say HP
202125 - delivered model h8 1280t, and the computer does not have components
202126 - which HP specifies for h8 1280t, reported on 120214 1433. ref SDS 19
202127 - HA6N
202129 - ..
202130 - [On 120221 0653 did not received mailing label to return
202131 - computer, so called HP Sales Escalation; Alexander advised
202132 - that customizing transforms the h8qe into an h8 1280t
202133 - computer, since HP delivered the computer without
202134 - components specified for h8 1280t, and since the keyboard
202135 - and mouse don't work, he facilitated support from Case
202136 - Management Department. ref SDS 23 IL51
202138 - ..
202139 - Dustin said the model h8 1280t shown on the computer case is
202140 - irrelevant. He just sent a letter showing the customer received model
202141 - h8qe, because HP's computer says an h8qe was shipped. He feels this
202142 - letter concludes action by the Sales Department to align delivery with
202143 - order H121417210.
202144 -
202145 - [On 120302 0832 HP video advises that model numbers are
202146 - critical to purchase products with components that meet
202147 - requirements on performance and reliability, and for
202148 - property management to upgrade and make repairs.
202149 - ref SDS 24 YR5N
202150 -
202151 -
202153 - ..
2022 -
2023 -
2024 - 0831
2025 -
202501 - While talking to Dustin, received his letter from HP saying...
202502 -
202503 - 1. Subject: Your transaction record
202504 - Date: Fri, 17 Feb 2012 08:29:56 -0800 (PST)
202505 - From: hphomestore@inventsales.com
202508 - ..
202509 - 2. Online order receipt
202511 - ..
202512 - 3. We have received your order number H121417210.
202514 - ..
202515 - 4. MAINSITE 02/05/2012, 09:55:02 PST
202516 -
202517 - Order summary
202518 - .....
202520 - ..
202521 - HP Pavilion HPE h8qe customizable Desktop PC
202522 - ....
202524 - ..
202525 - Serial Number................................ 2MD20606BY
202527 - ..
202528 - Thanked Dustin for HP's letter.
202530 - ..
202531 - Asked how this additional letter today saying the same thing prior HP
202532 - letters say, e.g., on 120205 0907. ref SDS 16 766L, corrects mistake
202533 - delivering the wrong computer?
202535 - ..
202536 - Dustin said HP's records show the serial number for the computer
202537 - received is for an h8qe. He feels an overworked factory worker in
202538 - haste put the wrong label on the computer, and that the customer
202539 - actually received model h8qe.
202541 - ..
202542 - Dustin cited the original ship date on 120302, and noted the computer
202543 - actually shipped on 120207, nearly a month ahead of schedule, on
202544 - 120209 0950, ref SDS 18 7T9I, Dustin feels the frantic pace of work
202545 - caused someone at the factory to mislabel the case, and also put the
202546 - wrong Packing List in the delivery box. He therefore feels that
202547 - misidentification of the product should be ignored as not essential to
202548 - the purchase, functinoality and servicability of the computer.
202550 - ..
202551 - Explained problems for property management having HP records show an
202552 - h8qe was ordered, yet the customer received an h8 1280t and HP
202553 - specifications conflict with delivered product, demonstrated by
202554 - keyboard and mouse failing, reported on 120214 1433. ref SDS 19 4N3M
202555 -
202556 - [On 120302 0832 HP video advises that model numbers are
202557 - critical to purchase products with components that meet
202558 - requirements on performance and reliability, and for
202559 - property management to upgrade and make repairs.
202560 - ref SDS 24 YR5N
202562 - ..
202563 - Dustin feels customers can check product manuals on using keyboard and
202564 - mouse.
202566 - ..
202567 - Explained again that diagnostics show the computer is identified
202568 - internally as well as by the shipping Packing List, and the label on
202569 - the case as model h8 1280t, reported on 120214 1433, ref SDS 19 D43G,
202570 - and that components conflict with HP specifications, also shown on
202571 - 120214. ref SDS 19 7260
202573 - ..
202574 - Dustin said Case Management can send a corrected packing list, and
202575 - provide a new label. He said that if changing the label is not
202576 - satisfactory, the customer should file a complaint to replace the
202577 - computer at...
202578 -
202579 - myhpsales@hp.com
202581 - ..
202582 - Thanked Dustin for timely assistance.
202583 -
202584 - [On 120220 2121 Mary in HP Exchange Department sending
202585 - mailing label to return defective h8 1280t computer for
202586 - replacement with product that meets HP specifications for
202587 - h8 1280t. ref SDS 22 RZ6K
202589 - ..
202590 - [On 120221 0653 did not receive mailing label to return
202591 - computer, so called HP Sales Escalation; Alexander advised
202592 - that customizing transforms the h8qe into an h8 1280t
202593 - computer, since HP delivered the computer without
202594 - components specified for h8 1280t, and since the keyboard
202595 - and mouse don't work, he facilitated support from Case
202596 - Management Department. ref SDS 23 H89J
202598 - ..
202599 - [On 120302 0832 HP video advises that model numbers are
202600 - critical to purchase products with components that meet
202601 - requirements on performance and reliability, and for
202602 - property management to upgrade and make repairs.
202603 - ref SDS 24 YR5N
202604 -
202605 -
202606 -
202607 -
202608 -
202609 -
202610 -
202611 -
202612 -
202613 -
2027 -