THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rod@welchco.com
S U M M A R Y
DIARY: February 14, 2012 02:33 PM Tuesday;
Rod Welch
C18 received wrong computer from HP and h8 1280t rather than h8qe.
1...Summary/Objective
2...C18 Received H8 1280t Rather than H8qe HP Computer
....HP Packing List
3...Keyboard and Mouse Wireless Don't Work
4...Windows 7 User Name Computer Name System Setup Password
5...User Name Computer Name System Setup Windows 7 Password
6...Computer Name User Name System Setup Windows 7 Password
7...System Setup Windows 7 User Name Computer Name Password
8...Ordered H8QE But Received H8 1280t Computer from HP
9...HP Shipped H8 1280t with Non-specified Components
10...Passmark 7.0 Benchmark Software Installed
11...Benchmark Tests Indicate New H8 1280t Slower than 490t
..............
Click here to comment!
CONTACTS
SUBJECTS
C18 Serial 2MD20606BY Receive H8 1280t Wrong Computer Procurement Or
2103 -
2103 - ..
2104 - Summary/Objective
2105 -
210501 - Follow up ref SDS 19 0000. ref SDS 18 0000.
210502 -
210503 -
210504 -
210505 -
210507 - ..
2106 -
2107 -
2108 - Progress
2109 -
210901 - C18 Received H8 1280t Rather than H8qe HP Computer
210902 -
210903 - Follow up ref SDS 19 7T9I, ref SDS 16 6A5M.
210904 -
210905 - Received c18 today for HP order H121417210 placed on 120205 0907.
210906 - ref SDS 16 6A5M, and planned for delivery in HP's letter on 120209
210907 - 0950. ref SDS 19 7T9I
210909 - ..
210910 - HP Packing List
210912 - ..
210913 - 1. Order/PO number......................... CE04710311
210915 - ..
210916 - 2. Reference order......................... [..blank..]
210918 - ..
210919 - 3. Order date.............................. 120205.... 120205 0907, ref SDS 16 6A5M
210921 - ..
210922 - 4. Carrier Service......................... Fedex Home Delivery
210924 - ..
210925 - 5. Ship Date............................... 120209, 120209 0950, ref SDS 19 7T9I
210927 - ..
210928 - 6. Ship to.....................
210935 - ..
210936 - 7. In this shipment...
210937 -
210938 - 1. Quantity............................ 1
210939 - Unit................................ Each
210940 - Item................................ QC461AV#ABA
210941 - Serial number....................... 2MD20606BY
210942 - Model............................... h8-1280t Intel (Pittsburgh)
210944 - ..
210945 - Serial number and model in packing list are also shown on CPU case.
210946 - Model conflicts with order H121417210 for "h8qe" on 120205 0907.
210947 - ref SDS 16 6A66
210948 -
210949 - [...below on 120214 1433 at 1745 software diagnostics
210950 - show model h8-1280t, ref SDS 0 D43G, but motherboard is
210951 - HP Model 2ACE, ref SDS 0 I13F, which further conflicts
210952 - with HP specifications for h8 1280t "Pittsburgh"
210953 - motherboard, ref SDS 0 HF4N, shown in packing list,
210954 - above.
210956 - ..
210957 - [On 120215 1731 Sierra in HP Sales Escalation Department
210958 - ordered pick up of h8 1280t for repair conforming
210959 - computer to specifications; or, replacement with h8qe
210960 - assembled according to specifications. ref SDS 21 TU7G
210962 - ..
210963 - Packing List continues...
210964 -
210965 - Tracking number..................... 685429176400417
210967 - ..
210968 - 2. Norton Internet Security
210969 - 2012 CTO 15 Months.................. A1H60AV#ABA
210971 - ..
210972 - 3. Windows 7 Home Premium
210973 - 64-bit US........................... A5T77AV#ABA
210975 - ..
210976 - 4. HP Wireless NIC 802.11b/g/n
210977 - DB (2x2) w/ BT Mini Ca.............. A5U27AV
210978 -
210979 - 5. 500 GB 7200 RPM SATA
210980 - 2nd Hard Drive...................... A6S52AV
210981 -
210982 - 6. 2 TB 7200 RPM 1st Hard Drive........ A9F47AV
210984 - ..
210985 - 7. Integrated Sount Beats Audio........ LD824AV
210987 - ..
210988 - 8. HP Country Kit...................... LN144AV#ABA
210990 - ..
210991 - 9. SuperMulti DVD Burner............... LP486AV
210993 - ..
210994 - 10. HP Wireless Kit Opal Beats/
210995 - NElara/Dongle (OpalBeat............. LP498AV#ABA
210997 - ..
210998 - 11. Blackbeard HPE 2x USB 3.0 Top I/O
210999 - + 4x USB 2.0 Front.................. LR677AV
211000 -
211001 - 12. 600W uATX ESTAR v5 HF PSU
211002 - (Petrus)............................ LV231AV
211004 - ..
211005 - 13. NVIDIA GeForce GTX550i
211006 - 1 GB FH (KUDU)...................... LX539AV
211008 - ..
211009 - Appears possibly conflicting with order on 120205 0907. ref SDS 16
211010 - KK6M
211012 - ..
211013 - Packing List continues...
211014 -
211015 - 14. Intel Core i7-3960X CPU............. QE457AV
211016 -
211017 - 15. 16 GB DDR3-1600 DIMM (4x4 GB)
211018 - RAM US.............................. QF896AV
211020 - ..
211021 - 16. Microsoft Office starter............ XB541AV#ABA
211023 - ..
211024 - 17. TV Tuner (none)..................... XM543AV
211025 -
211027 - ..
211028 - 8. Please retain for your records and mail-in rebates.
211030 - ..
211031 - 9. Thank you for choosing the HP Home Office and Home Office
211032 - Store
211034 - ..
211035 - 10. Enjoy your purchase and please visit us again soon.
211037 - ..
211038 - 11. For questions about your order, call us at...
211039 -
211040 - 888 999 4747
211041 -
211042 - [On 120215 1731 Sierra in HP Sales Escalation Department
211043 - ordered pick up of h8 1280t for repair conforming
211044 - computer to specifications; or, replacement with h8qe
211045 - assembled according to specifications. ref SDS 21 TU7G
211047 - ..
211048 - [On 120221 0913 planning call to resolve error in shipment.
211049 - ref SDS 23 F58N
211051 - ..
211052 - [On 120221 0653 at 1007 in telephone quality control
211053 - survery gave verbal report on problems with this order, and
211054 - requested call back to resovle. ref SDS 22 49T9
211056 - ..
211057 - [On 120221 0653 at 0952 Alexander in HP Sales Escalation
211058 - Department will facilitate support from Case Manager within
211059 - 3 days to resolve pending issues on getting wrong computer.
211060 - ref SDS 22 IL4M
211062 - ..
211063 - [On 120225 0614 received HP survey on customer satisfaction
211064 - on order H121417210; notified of problems getting wrong
211065 - computer and linked to this letter on 120224, ref SDS 24
211066 - 6X9X, requesting assistance. ref SDS 25 KE8N
211068 - ..
211069 - 12. Total cartons............................ 1
211070 -
211071 - http://www.fedex.com
211073 - ..
211074 - 13. Return to................................ HP Home and Home Office Store
211075 -
211076 -
211077 -
211078 -
211079 -
211081 - ..
2111 -
2112 -
2113 - 1608
2114 -
211401 - Initial setup...
211402 -
211403 - HP supplied a fitting that converts mini-HDMI on the video card into a
211404 - a standard HDMI pin connection.
211406 - ..
211407 - Difficult to find mini-HDMI port on the back of the computer. Finally
211408 - found it about half-way from the top of the back panel, and next to 2
211409 - other pin connections, evidently on the video card.
211411 - ..
211412 - This HDMI conversion part presents practical problems. It is loose in
211413 - the slot, and sways with slight and inadvertant touch. Just the
211414 - weight of the element causes the converter to sag, and moreso when the
211415 - HDMI cable is connected. May cause poor performance. The converter
211416 - sticks out several inches. Also seems problematic of bumping the
211417 - converter and breaking off the element inside the mini-HDMI port on
211418 - the video card.
211420 - ..
211421 - Connected c18 to...
211422 -
211423 - 1. New Vizio 42" monitor, received, 120206 0845, ref SDS 17
211424 - TE8L, and using converter from standard to mini-HDMI pin
211425 - connection.
211426 -
211427 - 2. USB receiver for wireless mouse and keyboard
211429 - ..
211430 - Powered up computer.
211432 - ..
211433 - Computer boots and shows...
211434 -
211435 - Windows 7 Home Premium
211436 -
211437 - 1. Country of origin
211438 - 2. Time and currency
211439 - 3. Keyboard layout
211441 - ..
211442 - These were set to Uraguay, so tried changing to US.
211444 - ..
211445 - New computer c18 with better microprocessor, more memory and advanced
211446 - video graphics circuit board ordered on 120205 0907. ref SDS 16 RE3K
211447 - does not make new Vizio 42" monitor, an effective computer display.
211448 - Resolution is still very poor, reported last week testing with c17 on
211449 - 120209 1430, ref SDS 20
211450 -
211452 - ..
211453 - Keyboard and Mouse Wireless Don't Work
211454 -
211455 - The new mouse doesn't work with c18, and neither does the keyboard.
211457 - ..
211458 - The HP manual showing where to connect the wireless keyboard and mouse
211459 - USB receiver, says on page 2...
211460 -
211461 - [On 120302 0832 Peter at HP technical support could not run
211462 - HP diagnostic applications on this same h8 1280t computer.
211463 - ref SDS 26 UA3F
211465 - ..
211466 - If the mouse and keyboard do not respond, refer to the mouse
211467 - and keyboard troubleshooting information located with your
211468 - other product documentation.
211470 - ..
211471 - The only other product documentation is a manual that is untitled and
211472 - shows pictures of the computer back panel connecting the mouse and
211473 - keyboard with USB cables. There is a second picture showing the USB
211474 - transmitter for the wireless mouse and keyboard connected to a USB
211475 - port on the front panel. A third picture on the front of the manual
211476 - shows connections for a variety of video devices, but none are for the
211477 - mini-HMDI connection installed on c18, per above. ref RSDS 0 U84H
211479 - ..
211480 - Temporary workaround is using a mouse and keyboard with standard
211481 - cable connection.
211483 - ..
211484 - Select next, goes to a screen that says...
211485 -
211486 - 1. Type a user name
211487 -
211488 - 2. Type a computer name
211490 - ..
211491 - Since the keyboard doesn't work tried the other Avant Stellar keyboard
211492 - used for c16, while using c17 to report progress configuring c18.
211494 - ..
211495 - Somehow the new wireless mouse started working. Maybe because turned
211496 - power switch on and off.
211498 - ..
211499 - Pointer on screen does not track smoothly moving the mouse on the
211500 - desk.
211502 - ..
211503 - Doesn't seem to be an on off switch for keyboard. There is a button
211504 - the back that says....
211505 -
211506 - Connect
211508 - ..
211509 - Tried pressing the button, but keyboard still not responding.
211511 - ..
211512 - Found guidance on "wireless mouse and keyboard not responding" in the
211513 - HP manual on page 15, saying failure to respond may indicate batteries
211514 - are too low.
211516 - ..
211517 - Actually, mouse is now performing erratically. Temporarily will
211518 - switch back to standard cable connection keyboard and mouse.
211520 - ..
211521 - Tried new wireless mouse and keyboard on c17. They both work normally
211522 - without problems. This indicates problems with hardward and/or
211523 - software drivers on new computer c18.
211525 - ..
211526 - Switched to standard cable connection for keyboard and mouse to
211527 - configure c18.
211528 -
211529 -
2116 -
211601 -
2117 -
SUBJECTS
C18 Windows 7 User Name Computer Name System Setup Password Wireless
2503 -
250401 - ..
250402 - Windows 7 User Name Computer Name System Setup Password
250403 - User Name Computer Name System Setup Windows 7 Password
250404 - Computer Name User Name System Setup Windows 7 Password
250405 - System Setup Windows 7 User Name Computer Name Password
250406 -
250407 -
250408 - Windows 7 setup asks for.....
250409 -
250413 - ..
250414 - Next screen asks for...
250415 -
250416 - Password....................
250420 - Password retype.............
250424 - ..
250425 - Password hint...............
250428 - ..
250429 - Next screen is to read license terms for Windows.
250430 -
250431 - Selected I accept.
250433 - ..
250434 - Same screen has End user license agreement.
250435 -
250436 - Select I accept license terms required to use your
250437 - computer.
250439 - ..
250440 - Next screen on Set up Windows has three (3) choices...
250441 -
250442 - 1. Use recommended settings
250443 -
250444 - Install important and recommended updates, help make
250445 - Internet browsing safe, check online for solutions, and
250446 - help Microsoft improve Windows.
250448 - ..
250449 - 2. Install important updates only
250450 -
250451 - Only install security updates and other important updates
250452 - for Windows.
250454 - ..
250455 - 3. Ask me later
250456 -
250457 - Until you decide, your computer might be vulnerable to
250458 - security threats.
250460 - ..
250461 - Selected #3 for now, since all of this will be deleted when the OS is
250462 - installed.
250463 -
250465 - ..
250466 - Next screen on Set up Windows has...
250467 -
250468 - Review your time and date settings.
250470 - ..
250471 - The date is correct. Time is an hour is correct, but minutes is 5
250472 - mintues fast, so corrected it and did not change seconds.
250473 -
250475 - ..
250476 - Next screen is for selecting a wireless network.
250478 - ..
250479 - Numerous wireless networks are listed....
250480 -
250481 - 420wireless - security enabled network
250482 -
250483 - rodwireless - security enabled network
250485 - ..
250486 - The "rodwireless" network is for us applied through the router.
250488 - ..
250489 - Selected this one, it wants a password...
250493 - ..
250494 - Next screen is selecting computer location and offers choices...
250495 -
250496 - Home network
250497 - Work network
250498 - Traveling public network
250500 - ..
250501 - Selected home network.
250502 -
250504 - ..
250505 - Next screen is for.,..
250506 -
250507 - Share with other home computers running Windows 7
250508 -
250509 - Windows detected a homegroup on your network. When join a
250510 - homegroup, you can share files and printers with other
250511 - computers running windows 7. To continue get the
250512 - homegroup password from Rod Welch on c17 or another
250513 - homegroup computer.
250515 - ..
250516 - To get the password ask Rod Welch on C17 or another
250517 - homegrop member to open HomeGroup in Control Panle on their
250518 - PC.
250520 - ..
250521 - Found homegroup password on c17...
250522 -
250523 - All Control Panel Items
250524 - Homegroup
250525 - View and print your homegroup password
250529 - ..
250530 - Had to re-enter password about 6 times trying various combinations of
250531 - upper and lower case "c" with either 1 or l for the number one, or
250532 - lower case "L"." It is a huge challenge to determine what is going
250533 - on.
250534 -
250536 - ..
2506 -
2507 -
2508 - 1745
2509 -
250901 - Finally got a Windows desktop.
250902 -
250903 - Since this is connected to the Vizio xvt3d424sv display, the
250904 - characters are hard to read, because at this size the maximum
250905 - resolution for 1080p is 1920x1080. So switched to the smaller Vizio
250906 - 32" display, and this works much better.
250908 - ..
250909 - Evaluate c18 delivered against procurement objectives and
250910 - specifications listed on 120205 0907. ref SDS 16 6A5M
250912 - ..
250913 - Used Control Panel to increase the size of text.
250914 -
250916 - ..
250917 - Ordered H8QE But Received H8 1280t Computer from HP
250918 -
250919 - Installed Piraform to examine diagnostics with Speccy diagnostic...
250920 -
250921 - 1. Manufacturer................. HP
250922 - 2. Serial number................ 2MD20606BY......... ref SDS 0 HA6N
250923 - 3. Model........................ h8 1280t........... ref SDS 0 HA6N
250925 - ..
250926 - Model h8 1280t reported by software diagnostics aligns with HP Packing
250927 - List, shown above. ref SDS 0 HA6N
250929 - ..
250930 - Model h8 1280t conflicts with the order for model h8qe, shown on
250931 - 120205 0907. ref SDS 16 6A66 Checked cpu case. It also shows h8
250932 - 1280t, rather than h8qu.
250933 -
250934 - [On 120215 1731 Sierra in HP Sales Escalation Department
250935 - ordered pick up of h8 1280t for repair conforming
250936 - computer to specifications; or, replacement with h8qe
250937 - assembled according to specifications. ref SDS 21 TU7G
250950 - ..
250951 - Research indicates HP says model h8 1280t released on 120131, has the
250952 - Intel X79 Express chipset...
250953 -
250954 - 1. HP Pavilion Elite h8-1280t Product Specifications and
250955 - Configurable Options
250956 -
250957 - http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03189539&cc=us&dlc=en&lc=en&product=5155363
250959 - ..
250960 - HP has another location with an elegant picture of h8 1280t with same
250961 - specifications at...
250962 -
250963 - http://g4t0763g.houston.hp.com/en_US/home-office/-/products/Desktops/HP-Pavilion-Elite/QC461AV?HP-Pavilion-HPE-h8-1280t-Desktop-PC
250965 - ..
250966 - Another HP Internet address shows specifications for h8 1280t, and
250967 - with picture of motherboard...
250968 -
250969 - http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03132964&tmp_task=prodinfoCategory&cc=us&dlc=en&lc=en&os=4063&product=5155363&softwareitem=cp-102220-1&sw_lang=#N36
250970 -
250971 - 2. Introduction date.................. 31 Jan 2012
250972 - 3. Model.............................. h8 1280t
250973 - 4. UPC................................ 886111841172
250974 - 5. Product............................ QC461AV......... ref SDS 0 HA6N
250975 - 6. Motherboard........................ Manufacturer: IPIWB-PB Pittsburgh
250977 - ..
250978 - How do these motherboard options for h8 1280t desktop computers
250979 - configured with i7-3960X Sandybridge E microprocessor and X79 Express
250980 - chipset and DX79SI motherboard reviewed on 120205 0907? ref SDS 16
250981 - W492
250982 -
250983 - 7. Chipset............................ Intel X79 Express
250984 - 8. Processor.......................... Intel Core i7-3960X (Sandybridge E) (130W) 3.3 GHz
250986 - ..
250987 - HP offers h8 1280t for base price................. $1,300
250988 -
250989 - http://g4t0763g.houston.hp.com/en_US/home-office/-/products/Desktops/HP-Pavilion-Elite/QC461AV?HP-Pavilion-HPE-h8-1280t-Desktop-PC
250991 - ..
250992 - This seems competitive with h8q3.
250994 - ..
250995 - Another HP Internet address is opened from shopping.hp.com by
250996 - entering in the h8 1280t in the search location, and finds...
250997 -
250998 - http://www8.hp.com/us/en/hp-search/search-results.html?charset=iso-8859-1&lk=1&la=en&nh=10&st=1&rf=0&qp=url%3Ahttp&qs=&qt=h8+1280t&h_audience=hho&tridion=0&hps=Home+%26+Home+Office&hpr=http%3A//www.shopping.hp.com/webapp/shopping/home.do&h_audiencerestrict=&hpvc=HHOid&hph=&hpo=hphqhhomktg&hpn=Return+to+Home+%26+Home+Office&hpl=1&hpa=http%3A//www.homeandoffice.hp.com/hho/us/en/cont act_
251000 - ..
251001 - Continue diagnostics on h8 1280t received from HP today...
251002 -
251003 - 4. Product...................... QC461AV#ABA.......... ref SDS 0 HA6N
251004 - 5. Rating....................... Not available
251005 - 6. Processor.................... i7-3960X 3.30 GHZ
251006 - 7. Bus speed.................... 99.7 MHz
251007 -
251017 - ..
251018 - HP Shipped H8 1280t with Non-specified Components
251019 -
251020 - CPU components HP configured with i7-3960X processor conflict with HP
251021 - specifications calling for Intel Sandy Bridge E based technology for
251022 - h8 1280t, per above. ref SDS 0 HF4N
251024 - ..
251025 - Cannot find research on motherboard specification for HP model 2ACE to
251026 - compare with planning to buy h8qe that benchmarked Sandy Bridge E
251027 - processor i7-3960X 3.3 with Intel X79 chipset and DX79SI motherboard
251028 - reported on 120205 0907. ref SDS 16 PZ45
251030 - ..
251031 - 8. Motherboard.................. HP Model 2ACE
251032 - Version...................... 706
251033 - Chipset vendor............... Intel
251034 - Chipset model................ ID3C00
251035 - Chipset revision............. 6
251036 - Southbridge Vendor........... Intel
251037 - Southbridge Model............ ID1D41
251038 - Southbridge Revision......... 05
251039 - BIOS......................... AMI
251040 - BIOS Version................. 7.06
251041 - Date......................... 120105
251043 - ..
251044 - These specifications are not reviewed in the article that guided
251045 - procurement on 120205 0907. ref SDS 16 MP9H Cannot find research on
251046 - these parts to compare with HP specifications on h8 1280t.
251047 -
251048 - [On 120215 1731 Sierra in HP Sales Escalation Department
251049 - ordered pick up of h8 1280t for repair conforming
251050 - computer to specifications; or, replacement with h8qe
251051 - assembled according to specifications. ref SDS 21 TU7G
251053 - ..
251054 - [On 120302 0832 Peter, HP Technical Assistant, used HP
251055 - diagnostics and identified same conflicting product
251056 - specs. ref SDS 26 QK7T
251058 - ..
251059 - How does HP 2ACE motherboard with Intel ID3C00 chipset and Southbridge
251060 - ID1D41 compare with Intel Sandy Bridge Extreme technology for DX79SI
251061 - motherboard and X79 Extreme chipset reviewed for buying c18 on 120205
251062 - 0907? ref SDS 16 PZ45
251064 - ..
251065 - 9. Memory....................... 16 GB
251066 - 10. Computer name................ c18
251067 - 11. Workgroup.................... WORKGROUP
251068 - 12. Product ID................... 00359-OEM-8992687-00010
251069 - 13. Product Key.................. V3RC2 FBM49 7H6RV HFBRV 2FTFB
251071 - ..
251072 - Copied files from c17, and installed Piriform Speccy; it shows...
251073 -
251075 - ..
251076 - Passmark 7.0 Benchmark Software Installed
251077 -
251078 - Research on Internet found software to evaluate performance of
251079 - computer cpu and related components, including overall ranking
251080 - diagnostic...
251082 - ..
251083 - Stored setup files...
251084 -
251085 - g: 00 pasmark petst.exe
251086 - g: 00 pasmark petst_x64.exe
251088 - ..
251089 - Installed program on c17 for 32-bit processing to...
251090 -
251091 - j:\program files\performancetest\pt.exe
251093 - ..
251094 - Windows menu system on c17 32-bit...
251095 -
251096 - Start
251097 - Performance Test
251098 - Performance Test
251099 -
251101 - ..
251102 - Installed program on c17 for 64-bit processing to...
251103 -
251104 - L:\program files\performancetest\pt.exe
251106 - ..
251107 - Windows menu system on c17 64-bit...
251108 -
251109 - Start
251110 - Performance Test
251111 - Performance Test
251112 -
251113 -
251115 - ..
251116 - Benchmark Tests Indicate New H8 1280t Slower than 490t
251117 -
251118 - HPE 490t h8 1280t
251119 - C17-32 C17-64 C18-32 C18-64
251120 -
251121 - Passmark benchark 1744.0 2548.4 2527.5
251122 - CPU......................... 7353.9 10087.4 14161.7
251123 - 2D Graphics................. 579.1 696.2 397.3
251124 - 3D Graphics................. 881.4 767.3 1901.6
251125 - Memory Mark................. 1086.8 3104.4 4072.5
251126 - Disk Mark................... 541.2 859.7 850.7
251128 - ..
251129 - Tests today compared to 3rd party report on 120205, ref SDS 16 U59H,
251130 - indicate c17 with only i7 970 processor purchased on 101021 0953,
251131 - ref SDS 4 WZ7M, is comparable to c18 delivering only half the work
251132 - potential for i7-3960X processor configured with Intel Sandy Bridge E
251133 - DX79SI motherboard and X79 Extreme chipset. The h8qe and h8 1280t are
251134 - at the low end of the top 10 high performance computers, rather than
251135 - delivering "unbelievalbe power," expected in purchasing the computer,
251136 - reported on 120205 0907. ref SDS 16 JN4F
251138 - ..
251139 - Passmark 3d test is quite stunning on VA320M Vizio television
251140 - connected with HDMi cable.
251142 - ..
251143 - Superior 3d graphics on c18 are less important for productivity than
251144 - nearly 50% less performance for 2d graphics, which is primary mode
251145 - (90%) planned for using c18.
251147 - ..
251148 - Can performance advantages of h8 1280t and/or h8qe be increased with
251149 - specified components using Intel chipset X79 and motherboard, per
251150 - above? ref SDS 21 RY6Y
251151 -
251152 -
251153 -
251154 -
251156 - ..
2512 -
2513 -
2514 - 2322
2515 -
251501 - Called HP Support.
251502 -
251503 - 800 474 6836
251505 - ..
251506 - Need model and serial number, per above. ref SDS 0 D43G
251508 - ..
251509 - Talked to Freddie.
251511 - ..
251512 - Freddie asked for serial number...
251513 -
251514 - 2MD20606BY
251516 - ..
251517 - Freddie asked for the HP invoice number listed on 120205 0907.
251518 - ref SDS 16 6A5M
251520 - ..
251521 - Explained HP shipped the wrong computer, per above. ref SDS 0 D43G
251522 -
251524 - ..
251525 - He is investigating why customer ordered h8qe, but received h8 1280t?
251527 - ..
251528 - Freddie says to call the Sales Department.
251529 -
251530 - 888 917 8094
251531 -
251533 - ..
251534 - He is checking on how to get the wireless keyboard to work.
251535 -
251537 - ..
2516 -
2517 -
2518 - 2358
2519 -
251901 - Freddie came back online.
251902 -
251903 - Freddie explained how to get the keyboard to run...
251904 -
251905 - 1. Remove USB transmitter from the computer port.
251907 - ..
251908 - 2. Connect USB transmitter to the computer port.
251910 - ..
251911 - 3. Immediately press the blue reset button on the bottom of
251912 - the keyboard.
251914 - ..
251915 - These steps resulted in getting the wireless keyboard to work.
251917 - ..
251918 - However, after the call, routine use shows it times out within a few
251919 - seconds to a minute of idle time, and so has to be reset repeatedly,
251920 - which is awkward and time consuming. per above. ref SDS 0 X54I
251922 - ..
251923 - Unlike the mouse, which has an on/off switch, and which when set to on
251924 - stays on until the switch is turned off, the keyboard has no switch
251925 - and so merely stops working randomly, presumably when keystrokes are
251926 - interruped when talking or checking the record, reading content to
251927 - understand what to enter on the Internet.
251928 -
251929 -
251930 -
251931 -
251933 - ..
2520 -
2521 -
2522 - 0007
2523 -
252301 - Freddie is checking on how the customer can submit questions to HP.
252302 -
252303 -
252304 -
252305 -
252306 -
252307 -
252308 -
252309 -
252310 -
2524 -