CONTACTS
SUBJECTS
C18 Serial 2MD20606BY Receive H8 1280t Wrong Computer Procurement Or
2103 -
2103 - ..
2104 - Summary/Objective
2105 -
210501 - Follow up ref SDS 19 0000. ref SDS 18 0000.
210502 -
210503 -
210504 -
210505 -
210507 - ..
2106 -
2107 -
2108 - Progress
2109 -
210901 - C18 Received H8 1280t Rather than H8qe HP Computer
210902 -
210903 - Follow up ref SDS 19 7T9I, ref SDS 16 6A5M.
210904 -
210905 - Received c18 today for HP order H121417210 placed on 120205 0907.
210906 - ref SDS 16 6A5M, and planned for delivery in HP's letter on 120209
210907 - 0950. ref SDS 19 7T9I
210909 - ..
210910 - HP Packing List
210912 - ..
210913 - 1. Order/PO number......................... CE04710311
210915 - ..
210916 - 2. Reference order......................... [..blank..]
210918 - ..
210919 - 3. Order date.............................. 120205.... 120205 0907, ref SDS 16 6A5M
210921 - ..
210922 - 4. Carrier Service......................... Fedex Home Delivery
210924 - ..
210925 - 5. Ship Date............................... 120209, 120209 0950, ref SDS 19 7T9I
210927 - ..
210928 - 6. Ship to.....................
210935 - ..
210936 - 7. In this shipment...
210937 -
210938 - 1. Quantity............................ 1
210939 - Unit................................ Each
210940 - Item................................ QC461AV#ABA
210941 - Serial number....................... 2MD20606BY
210942 - Model............................... h8-1280t Intel (Pittsburgh)
210944 - ..
210945 - Serial number and model in packing list are also shown on CPU case.
210946 - Model conflicts with order H121417210 for "h8qe" on 120205 0907.
210947 - ref SDS 16 6A66
210948 -
210949 - [...below on 120214 1433 at 1745 software diagnostics
210950 - show model h8-1280t, ref SDS 0 D43G, but motherboard is
210951 - HP Model 2ACE, ref SDS 0 I13F, which further conflicts
210952 - with HP specifications for h8 1280t "Pittsburgh"
210953 - motherboard, ref SDS 0 HF4N, shown in packing list,
210954 - above.
210956 - ..
210957 - [On 120215 1731 Sierra in HP Sales Escalation Department
210958 - ordered pick up of h8 1280t for repair conforming
210959 - computer to specifications; or, replacement with h8qe
210960 - assembled according to specifications. ref SDS 21 TU7G
210962 - ..
210963 - Packing List continues...
210964 -
210965 - Tracking number..................... 685429176400417
210967 - ..
210968 - 2. Norton Internet Security
210969 - 2012 CTO 15 Months.................. A1H60AV#ABA
210971 - ..
210972 - 3. Windows 7 Home Premium
210973 - 64-bit US........................... A5T77AV#ABA
210975 - ..
210976 - 4. HP Wireless NIC 802.11b/g/n
210977 - DB (2x2) w/ BT Mini Ca.............. A5U27AV
210978 -
210979 - 5. 500 GB 7200 RPM SATA
210980 - 2nd Hard Drive...................... A6S52AV
210981 -
210982 - 6. 2 TB 7200 RPM 1st Hard Drive........ A9F47AV
210984 - ..
210985 - 7. Integrated Sount Beats Audio........ LD824AV
210987 - ..
210988 - 8. HP Country Kit...................... LN144AV#ABA
210990 - ..
210991 - 9. SuperMulti DVD Burner............... LP486AV
210993 - ..
210994 - 10. HP Wireless Kit Opal Beats/
210995 - NElara/Dongle (OpalBeat............. LP498AV#ABA
210997 - ..
210998 - 11. Blackbeard HPE 2x USB 3.0 Top I/O
210999 - + 4x USB 2.0 Front.................. LR677AV
211000 -
211001 - 12. 600W uATX ESTAR v5 HF PSU
211002 - (Petrus)............................ LV231AV
211004 - ..
211005 - 13. NVIDIA GeForce GTX550i
211006 - 1 GB FH (KUDU)...................... LX539AV
211008 - ..
211009 - Appears possibly conflicting with order on 120205 0907. ref SDS 16
211010 - KK6M
211012 - ..
211013 - Packing List continues...
211014 -
211015 - 14. Intel Core i7-3960X CPU............. QE457AV
211016 -
211017 - 15. 16 GB DDR3-1600 DIMM (4x4 GB)
211018 - RAM US.............................. QF896AV
211020 - ..
211021 - 16. Microsoft Office starter............ XB541AV#ABA
211023 - ..
211024 - 17. TV Tuner (none)..................... XM543AV
211025 -
211027 - ..
211028 - 8. Please retain for your records and mail-in rebates.
211030 - ..
211031 - 9. Thank you for choosing the HP Home Office and Home Office
211032 - Store
211034 - ..
211035 - 10. Enjoy your purchase and please visit us again soon.
211037 - ..
211038 - 11. For questions about your order, call us at...
211039 -
211040 - 888 999 4747
211041 -
211042 - [On 120215 1731 Sierra in HP Sales Escalation Department
211043 - ordered pick up of h8 1280t for repair conforming
211044 - computer to specifications; or, replacement with h8qe
211045 - assembled according to specifications. ref SDS 21 TU7G
211047 - ..
211048 - [On 120221 0913 planning call to resolve error in shipment.
211049 - ref SDS 23 F58N
211051 - ..
211052 - [On 120221 0653 at 1007 in telephone quality control
211053 - survery gave verbal report on problems with this order, and
211054 - requested call back to resovle. ref SDS 22 49T9
211056 - ..
211057 - [On 120221 0653 at 0952 Alexander in HP Sales Escalation
211058 - Department will facilitate support from Case Manager within
211059 - 3 days to resolve pending issues on getting wrong computer.
211060 - ref SDS 22 IL4M
211062 - ..
211063 - [On 120225 0614 received HP survey on customer satisfaction
211064 - on order H121417210; notified of problems getting wrong
211065 - computer and linked to this letter on 120224, ref SDS 24
211066 - 6X9X, requesting assistance. ref SDS 25 KE8N
211068 - ..
211069 - 12. Total cartons............................ 1
211070 -
211071 - http://www.fedex.com
211073 - ..
211074 - 13. Return to................................ HP Home and Home Office Store
211075 -
211076 -
211077 -
211078 -
211079 -
211081 - ..
2111 -
2112 -
2113 - 1608
2114 -
211401 - Initial setup...
211402 -
211403 - HP supplied a fitting that converts mini-HDMI on the video card into a
211404 - a standard HDMI pin connection.
211406 - ..
211407 - Difficult to find mini-HDMI port on the back of the computer. Finally
211408 - found it about half-way from the top of the back panel, and next to 2
211409 - other pin connections, evidently on the video card.
211411 - ..
211412 - This HDMI conversion part presents practical problems. It is loose in
211413 - the slot, and sways with slight and inadvertant touch. Just the
211414 - weight of the element causes the converter to sag, and moreso when the
211415 - HDMI cable is connected. May cause poor performance. The converter
211416 - sticks out several inches. Also seems problematic of bumping the
211417 - converter and breaking off the element inside the mini-HDMI port on
211418 - the video card.
211420 - ..
211421 - Connected c18 to...
211422 -
211423 - 1. New Vizio 42" monitor, received, 120206 0845, ref SDS 17
211424 - TE8L, and using converter from standard to mini-HDMI pin
211425 - connection.
211426 -
211427 - 2. USB receiver for wireless mouse and keyboard
211429 - ..
211430 - Powered up computer.
211432 - ..
211433 - Computer boots and shows...
211434 -
211435 - Windows 7 Home Premium
211436 -
211437 - 1. Country of origin
211438 - 2. Time and currency
211439 - 3. Keyboard layout
211441 - ..
211442 - These were set to Uraguay, so tried changing to US.
211444 - ..
211445 - New computer c18 with better microprocessor, more memory and advanced
211446 - video graphics circuit board ordered on 120205 0907. ref SDS 16 RE3K
211447 - does not make new Vizio 42" monitor, an effective computer display.
211448 - Resolution is still very poor, reported last week testing with c17 on
211449 - 120209 1430, ref SDS 20
211450 -
211452 - ..
211453 - Keyboard and Mouse Wireless Don't Work
211454 -
211455 - The new mouse doesn't work with c18, and neither does the keyboard.
211457 - ..
211458 - The HP manual showing where to connect the wireless keyboard and mouse
211459 - USB receiver, says on page 2...
211460 -
211461 - [On 120302 0832 Peter at HP technical support could not run
211462 - HP diagnostic applications on this same h8 1280t computer.
211463 - ref SDS 26 UA3F
211465 - ..
211466 - If the mouse and keyboard do not respond, refer to the mouse
211467 - and keyboard troubleshooting information located with your
211468 - other product documentation.
211470 - ..
211471 - The only other product documentation is a manual that is untitled and
211472 - shows pictures of the computer back panel connecting the mouse and
211473 - keyboard with USB cables. There is a second picture showing the USB
211474 - transmitter for the wireless mouse and keyboard connected to a USB
211475 - port on the front panel. A third picture on the front of the manual
211476 - shows connections for a variety of video devices, but none are for the
211477 - mini-HMDI connection installed on c18, per above. ref RSDS 0 U84H
211479 - ..
211480 - Temporary workaround is using a mouse and keyboard with standard
211481 - cable connection.
211483 - ..
211484 - Select next, goes to a screen that says...
211485 -
211486 - 1. Type a user name
211487 -
211488 - 2. Type a computer name
211490 - ..
211491 - Since the keyboard doesn't work tried the other Avant Stellar keyboard
211492 - used for c16, while using c17 to report progress configuring c18.
211494 - ..
211495 - Somehow the new wireless mouse started working. Maybe because turned
211496 - power switch on and off.
211498 - ..
211499 - Pointer on screen does not track smoothly moving the mouse on the
211500 - desk.
211502 - ..
211503 - Doesn't seem to be an on off switch for keyboard. There is a button
211504 - the back that says....
211505 -
211506 - Connect
211508 - ..
211509 - Tried pressing the button, but keyboard still not responding.
211511 - ..
211512 - Found guidance on "wireless mouse and keyboard not responding" in the
211513 - HP manual on page 15, saying failure to respond may indicate batteries
211514 - are too low.
211516 - ..
211517 - Actually, mouse is now performing erratically. Temporarily will
211518 - switch back to standard cable connection keyboard and mouse.
211520 - ..
211521 - Tried new wireless mouse and keyboard on c17. They both work normally
211522 - without problems. This indicates problems with hardward and/or
211523 - software drivers on new computer c18.
211525 - ..
211526 - Switched to standard cable connection for keyboard and mouse to
211527 - configure c18.
211528 -
211529 -
2116 -
211601 -
2117 -
SUBJECTS
C18 Windows 7 User Name Computer Name System Setup Password Wireless
2503 -
250401 - ..
250402 - Windows 7 User Name Computer Name System Setup Password
250403 - User Name Computer Name System Setup Windows 7 Password
250404 - Computer Name User Name System Setup Windows 7 Password
250405 - System Setup Windows 7 User Name Computer Name Password
250406 -
250407 -
250408 - Windows 7 setup asks for.....
250409 -
250413 - ..
250414 - Next screen asks for...
250415 -
250416 - Password....................
250420 - Password retype.............
250424 - ..
250425 - Password hint...............
250428 - ..
250429 - Next screen is to read license terms for Windows.
250430 -
250431 - Selected I accept.
250433 - ..
250434 - Same screen has End user license agreement.
250435 -
250436 - Select I accept license terms required to use your
250437 - computer.
250439 - ..
250440 - Next screen on Set up Windows has three (3) choices...
250441 -
250442 - 1. Use recommended settings
250443 -
250444 - Install important and recommended updates, help make
250445 - Internet browsing safe, check online for solutions, and
250446 - help Microsoft improve Windows.
250448 - ..
250449 - 2. Install important updates only
250450 -
250451 - Only install security updates and other important updates
250452 - for Windows.
250454 - ..
250455 - 3. Ask me later
250456 -
250457 - Until you decide, your computer might be vulnerable to
250458 - security threats.
250460 - ..
250461 - Selected #3 for now, since all of this will be deleted when the OS is
250462 - installed.
250463 -
250465 - ..
250466 - Next screen on Set up Windows has...
250467 -
250468 - Review your time and date settings.
250470 - ..
250471 - The date is correct. Time is an hour is correct, but minutes is 5
250472 - mintues fast, so corrected it and did not change seconds.
250473 -
250475 - ..
250476 - Next screen is for selecting a wireless network.
250478 - ..
250479 - Numerous wireless networks are listed....
250480 -
250481 - 420wireless - security enabled network
250482 -
250483 - rodwireless - security enabled network
250485 - ..
250486 - The "rodwireless" network is for us applied through the router.
250488 - ..
250489 - Selected this one, it wants a password...
250493 - ..
250494 - Next screen is selecting computer location and offers choices...
250495 -
250496 - Home network
250497 - Work network
250498 - Traveling public network
250500 - ..
250501 - Selected home network.
250502 -
250504 - ..
250505 - Next screen is for.,..
250506 -
250507 - Share with other home computers running Windows 7
250508 -
250509 - Windows detected a homegroup on your network. When join a
250510 - homegroup, you can share files and printers with other
250511 - computers running windows 7. To continue get the
250512 - homegroup password from Rod Welch on c17 or another
250513 - homegroup computer.
250515 - ..
250516 - To get the password ask Rod Welch on C17 or another
250517 - homegrop member to open HomeGroup in Control Panle on their
250518 - PC.
250520 - ..
250521 - Found homegroup password on c17...
250522 -
250523 - All Control Panel Items
250524 - Homegroup
250525 - View and print your homegroup password
250529 - ..
250530 - Had to re-enter password about 6 times trying various combinations of
250531 - upper and lower case "c" with either 1 or l for the number one, or
250532 - lower case "L"." It is a huge challenge to determine what is going
250533 - on.
250534 -
250536 - ..
2506 -
2507 -
2508 - 1745
2509 -
250901 - Finally got a Windows desktop.
250902 -
250903 - Since this is connected to the Vizio xvt3d424sv display, the
250904 - characters are hard to read, because at this size the maximum
250905 - resolution for 1080p is 1920x1080. So switched to the smaller Vizio
250906 - 32" display, and this works much better.
250908 - ..
250909 - Evaluate c18 delivered against procurement objectives and
250910 - specifications listed on 120205 0907. ref SDS 16 6A5M
250912 - ..
250913 - Used Control Panel to increase the size of text.
250914 -
250916 - ..
250917 - Ordered H8QE But Received H8 1280t Computer from HP
250918 -
250919 - Installed Piraform to examine diagnostics with Speccy diagnostic...
250920 -
250921 - 1. Manufacturer................. HP
250922 - 2. Serial number................ 2MD20606BY......... ref SDS 0 HA6N
250923 - 3. Model........................ h8 1280t........... ref SDS 0 HA6N
250925 - ..
250926 - Model h8 1280t reported by software diagnostics aligns with HP Packing
250927 - List, shown above. ref SDS 0 HA6N
250929 - ..
250930 - Model h8 1280t conflicts with the order for model h8qe, shown on
250931 - 120205 0907. ref SDS 16 6A66 Checked cpu case. It also shows h8
250932 - 1280t, rather than h8qu.
250933 -
250934 - [On 120215 1731 Sierra in HP Sales Escalation Department
250935 - ordered pick up of h8 1280t for repair conforming
250936 - computer to specifications; or, replacement with h8qe
250937 - assembled according to specifications. ref SDS 21 TU7G
250950 - ..
250951 - Research indicates HP says model h8 1280t released on 120131, has the
250952 - Intel X79 Express chipset...
250953 -
250954 - 1. HP Pavilion Elite h8-1280t Product Specifications and
250955 - Configurable Options
250956 -
250957 - http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03189539&cc=us&dlc=en&lc=en&product=5155363
250959 - ..
250960 - HP has another location with an elegant picture of h8 1280t with same
250961 - specifications at...
250962 -
250963 - http://g4t0763g.houston.hp.com/en_US/home-office/-/products/Desktops/HP-Pavilion-Elite/QC461AV?HP-Pavilion-HPE-h8-1280t-Desktop-PC
250965 - ..
250966 - Another HP Internet address shows specifications for h8 1280t, and
250967 - with picture of motherboard...
250968 -
250969 - http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03132964&tmp_task=prodinfoCategory&cc=us&dlc=en&lc=en&os=4063&product=5155363&softwareitem=cp-102220-1&sw_lang=#N36
250970 -
250971 - 2. Introduction date.................. 31 Jan 2012
250972 - 3. Model.............................. h8 1280t
250973 - 4. UPC................................ 886111841172
250974 - 5. Product............................ QC461AV......... ref SDS 0 HA6N
250975 - 6. Motherboard........................ Manufacturer: IPIWB-PB Pittsburgh
250977 - ..
250978 - How do these motherboard options for h8 1280t desktop computers
250979 - configured with i7-3960X Sandybridge E microprocessor and X79 Express
250980 - chipset and DX79SI motherboard reviewed on 120205 0907? ref SDS 16
250981 - W492
250982 -
250983 - 7. Chipset............................ Intel X79 Express
250984 - 8. Processor.......................... Intel Core i7-3960X (Sandybridge E) (130W) 3.3 GHz
250986 - ..
250987 - HP offers h8 1280t for base price................. $1,300
250988 -
250989 - http://g4t0763g.houston.hp.com/en_US/home-office/-/products/Desktops/HP-Pavilion-Elite/QC461AV?HP-Pavilion-HPE-h8-1280t-Desktop-PC
250991 - ..
250992 - This seems competitive with h8q3.
250994 - ..
250995 - Another HP Internet address is opened from shopping.hp.com by
250996 - entering in the h8 1280t in the search location, and finds...
250997 -
250998 - http://www8.hp.com/us/en/hp-search/search-results.html?charset=iso-8859-1&lk=1&la=en&nh=10&st=1&rf=0&qp=url%3Ahttp&qs=&qt=h8+1280t&h_audience=hho&tridion=0&hps=Home+%26+Home+Office&hpr=http%3A//www.shopping.hp.com/webapp/shopping/home.do&h_audiencerestrict=&hpvc=HHOid&hph=&hpo=hphqhhomktg&hpn=Return+to+Home+%26+Home+Office&hpl=1&hpa=http%3A//www.homeandoffice.hp.com/hho/us/en/cont act_
251000 - ..
251001 - Continue diagnostics on h8 1280t received from HP today...
251002 -
251003 - 4. Product...................... QC461AV#ABA.......... ref SDS 0 HA6N
251004 - 5. Rating....................... Not available
251005 - 6. Processor.................... i7-3960X 3.30 GHZ
251006 - 7. Bus speed.................... 99.7 MHz
251007 -
251017 - ..
251018 - HP Shipped H8 1280t with Non-specified Components
251019 -
251020 - CPU components HP configured with i7-3960X processor conflict with HP
251021 - specifications calling for Intel Sandy Bridge E based technology for
251022 - h8 1280t, per above. ref SDS 0 HF4N
251024 - ..
251025 - Cannot find research on motherboard specification for HP model 2ACE to
251026 - compare with planning to buy h8qe that benchmarked Sandy Bridge E
251027 - processor i7-3960X 3.3 with Intel X79 chipset and DX79SI motherboard
251028 - reported on 120205 0907. ref SDS 16 PZ45
251030 - ..
251031 - 8. Motherboard.................. HP Model 2ACE
251032 - Version...................... 706
251033 - Chipset vendor............... Intel
251034 - Chipset model................ ID3C00
251035 - Chipset revision............. 6
251036 - Southbridge Vendor........... Intel
251037 - Southbridge Model............ ID1D41
251038 - Southbridge Revision......... 05
251039 - BIOS......................... AMI
251040 - BIOS Version................. 7.06
251041 - Date......................... 120105
251043 - ..
251044 - These specifications are not reviewed in the article that guided
251045 - procurement on 120205 0907. ref SDS 16 MP9H Cannot find research on
251046 - these parts to compare with HP specifications on h8 1280t.
251047 -
251048 - [On 120215 1731 Sierra in HP Sales Escalation Department
251049 - ordered pick up of h8 1280t for repair conforming
251050 - computer to specifications; or, replacement with h8qe
251051 - assembled according to specifications. ref SDS 21 TU7G
251053 - ..
251054 - [On 120302 0832 Peter, HP Technical Assistant, used HP
251055 - diagnostics and identified same conflicting product
251056 - specs. ref SDS 26 QK7T
251058 - ..
251059 - How does HP 2ACE motherboard with Intel ID3C00 chipset and Southbridge
251060 - ID1D41 compare with Intel Sandy Bridge Extreme technology for DX79SI
251061 - motherboard and X79 Extreme chipset reviewed for buying c18 on 120205
251062 - 0907? ref SDS 16 PZ45
251064 - ..
251065 - 9. Memory....................... 16 GB
251066 - 10. Computer name................ c18
251067 - 11. Workgroup.................... WORKGROUP
251068 - 12. Product ID................... 00359-OEM-8992687-00010
251069 - 13. Product Key.................. V3RC2 FBM49 7H6RV HFBRV 2FTFB
251071 - ..
251072 - Copied files from c17, and installed Piriform Speccy; it shows...
251073 -
251075 - ..
251076 - Passmark 7.0 Benchmark Software Installed
251077 -
251078 - Research on Internet found software to evaluate performance of
251079 - computer cpu and related components, including overall ranking
251080 - diagnostic...
251082 - ..
251083 - Stored setup files...
251084 -
251085 - g: 00 pasmark petst.exe
251086 - g: 00 pasmark petst_x64.exe
251088 - ..
251089 - Installed program on c17 for 32-bit processing to...
251090 -
251091 - j:\program files\performancetest\pt.exe
251093 - ..
251094 - Windows menu system on c17 32-bit...
251095 -
251096 - Start
251097 - Performance Test
251098 - Performance Test
251099 -
251101 - ..
251102 - Installed program on c17 for 64-bit processing to...
251103 -
251104 - L:\program files\performancetest\pt.exe
251106 - ..
251107 - Windows menu system on c17 64-bit...
251108 -
251109 - Start
251110 - Performance Test
251111 - Performance Test
251112 -
251113 -
251115 - ..
251116 - Benchmark Tests Indicate New H8 1280t Slower than 490t
251117 -
251118 - HPE 490t h8 1280t
251119 - C17-32 C17-64 C18-32 C18-64
251120 -
251121 - Passmark benchark 1744.0 2548.4 2527.5
251122 - CPU......................... 7353.9 10087.4 14161.7
251123 - 2D Graphics................. 579.1 696.2 397.3
251124 - 3D Graphics................. 881.4 767.3 1901.6
251125 - Memory Mark................. 1086.8 3104.4 4072.5
251126 - Disk Mark................... 541.2 859.7 850.7
251128 - ..
251129 - Tests today compared to 3rd party report on 120205, ref SDS 16 U59H,
251130 - indicate c17 with only i7 970 processor purchased on 101021 0953,
251131 - ref SDS 4 WZ7M, is comparable to c18 delivering only half the work
251132 - potential for i7-3960X processor configured with Intel Sandy Bridge E
251133 - DX79SI motherboard and X79 Extreme chipset. The h8qe and h8 1280t are
251134 - at the low end of the top 10 high performance computers, rather than
251135 - delivering "unbelievalbe power," expected in purchasing the computer,
251136 - reported on 120205 0907. ref SDS 16 JN4F
251138 - ..
251139 - Passmark 3d test is quite stunning on VA320M Vizio television
251140 - connected with HDMi cable.
251142 - ..
251143 - Superior 3d graphics on c18 are less important for productivity than
251144 - nearly 50% less performance for 2d graphics, which is primary mode
251145 - (90%) planned for using c18.
251147 - ..
251148 - Can performance advantages of h8 1280t and/or h8qe be increased with
251149 - specified components using Intel chipset X79 and motherboard, per
251150 - above? ref SDS 21 RY6Y
251151 -
251152 -
251153 -
251154 -
251156 - ..
2512 -
2513 -
2514 - 2322
2515 -
251501 - Called HP Support.
251502 -
251503 - 800 474 6836
251505 - ..
251506 - Need model and serial number, per above. ref SDS 0 D43G
251508 - ..
251509 - Talked to Freddie.
251511 - ..
251512 - Freddie asked for serial number...
251513 -
251514 - 2MD20606BY
251516 - ..
251517 - Freddie asked for the HP invoice number listed on 120205 0907.
251518 - ref SDS 16 6A5M
251520 - ..
251521 - Explained HP shipped the wrong computer, per above. ref SDS 0 D43G
251522 -
251524 - ..
251525 - He is investigating why customer ordered h8qe, but received h8 1280t?
251527 - ..
251528 - Freddie says to call the Sales Department.
251529 -
251530 - 888 917 8094
251531 -
251533 - ..
251534 - He is checking on how to get the wireless keyboard to work.
251535 -
251537 - ..
2516 -
2517 -
2518 - 2358
2519 -
251901 - Freddie came back online.
251902 -
251903 - Freddie explained how to get the keyboard to run...
251904 -
251905 - 1. Remove USB transmitter from the computer port.
251907 - ..
251908 - 2. Connect USB transmitter to the computer port.
251910 - ..
251911 - 3. Immediately press the blue reset button on the bottom of
251912 - the keyboard.
251914 - ..
251915 - These steps resulted in getting the wireless keyboard to work.
251917 - ..
251918 - However, after the call, routine use shows it times out within a few
251919 - seconds to a minute of idle time, and so has to be reset repeatedly,
251920 - which is awkward and time consuming. per above. ref SDS 0 X54I
251922 - ..
251923 - Unlike the mouse, which has an on/off switch, and which when set to on
251924 - stays on until the switch is turned off, the keyboard has no switch
251925 - and so merely stops working randomly, presumably when keystrokes are
251926 - interruped when talking or checking the record, reading content to
251927 - understand what to enter on the Internet.
251928 -
251929 -
251930 -
251931 -
251933 - ..
2520 -
2521 -
2522 - 0007
2523 -
252301 - Freddie is checking on how the customer can submit questions to HP.
252302 -
252303 -
252304 -
252305 -
252306 -
252307 -
252308 -
252309 -
252310 -
2524 -