THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rod@welchco.com
S U M M A R Y
DIARY: February 8, 2012 06:27 AM Wednesday;
Rod Welch
HP computer c18 questions modify order prior to shipment 2 March.
1...Summary/Objective
2...Work Plan Configure C18 Questions Resolve Prior Shipment on 120302
ACTION ITEMS..................
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1...The case manager said that HP cannot apply customer communications
2...Microsoft volume license key discounts..
CONTACTS
0201 - Fry's Electronics Store #24
020101 - Mr. Ryan Duldulao
020102 - Service Technician
020104 - Service Department
SUBJECTS
C18 Questions Computer Order H121417210 Work Plan Modifications Proc
2403 -
2403 - ..
2404 - Summary/Objective
2405 -
240501 - Follow up ref SDS 15 Q48O, ref SDS 13 VT45.
240502 -
240503 -
240504 -
240506 - ..
2406 -
2407 -
2408 - Progress
2409 -
240901 - Work Plan Configure C18 Questions Resolve Prior Shipment on 120302
240902 -
240903 - Follow up ref SDS 15 Q48O, ref SDS 13 VT45.
240904 -
240905 - Implemented work plan on 120205, submitting questions to HP,
240906 - ref SDS 15 Q48O, on fine tuning the order,
240908 - ..
240909 - Background working with Tony is listed on 111125 0938. ref SDS 9 J85I
240911 - ..
240912 - Tony is identified in the record as....
240913 -
240914 - Tony P.
240915 - Case Manager
240916 - HP AMS TCO Escalations Team
240917 - Tel: 1-877-917-4380 ext. 09
240919 - ..
240920 - Letter to Tony at HP says...
240921 -
240922 - 1. Subject: Questions Order H121417210
240923 - Date: Wed, 08 Feb 2012 06:39:15 -0800
240930 - ..
240931 - 3. You were very helpful with an order for a computer in December
240932 - 2010. [...shown by attached letter to Tony on 110117 1317.
240933 - ref SDS 7 R485...]. This past Sunday on 120205, bought
240934 - another computer on your order H121417210. ref SDS 15 6A5M
240936 - ..
240937 - 4. Several questions are pending on the order scheduled to ship
240938 - next month on 120302. Hope we can collaborate to fine tune
240939 - issues listed in the record on 120205. ref SDS 15 Q48O
240940 -
240941 - [...below on 120208 0627 at 0802 HP refused to apply
240942 - customer communications to collaborate on avoiding
240943 - procurement, sales, and delivery problems. ref SDS 0 I56W
240945 - ..
240946 - 5. Looking forward to working with HP.
240947 -
240955 -
240957 - ..
2410 -
2411 -
2412 - 0802
2413 -
241301 - Called Tony at....
241302 -
241303 - 1-877-917-4380 ext. 09
241305 - ..
241306 - Another case manager answered.
241308 - ..
241309 - She said Tony left the organization over a year ago.
241311 - ..
241312 - Explained letter submitted to HP earlier this morning to collaborate
241313 - on refining the order for c18, reported above. ref SDS 0 KT9F
241315 - ..
241316 - The case manager said that HP cannot apply customer communications
241317 - sent this morning for collaborating to avoid problems with prior order
241318 - recurring on this order, shown by the letter to HP, per above.
241319 - ref SDS 0 MK5Q
241321 - ..
241322 - This aligns with problems working with HP Sales Department on 120202
241323 - 0932. ref SDS 13 GV9O
241324 -
241325 - [On 120209 0950 Dobie at HP disclosed again company policy
241326 - against reading customer correspondence for saving time and
241327 - money buying products from HP. ref SDS 17 HP7F
241329 - ..
241330 - [On 120210 1416 Dobie reported spending 4 hours correcting
241331 - mistakes talking about complex problems, ref SDS 18 W64G;
241332 - Dobie later asked his boss for permission to work
241333 - intelligently selling HP products by collaborating with
241334 - customers based on efficiencies of electronic
241335 - correspondence; however, the bos "just doesn't get it."
241336 - ref SDS 18 J43F
241338 - ..
241339 - Transferred the call to technical support.
241341 - ..
241342 - Talked to Rakesh.
241344 - ..
241345 - He was unable to work constructively.
241347 - ..
241348 - Could barely understand him, due to heavy India accent.
241350 - ..
241351 - Rakesh said he will review issues and respond to customer request for
241352 - support.
241353 -
241354 -
241356 - ..
2414 -
2415 -
2416 - 1907
2417 -
241701 - Called HP about pending sale, following up call with Ryan on 120202
241702 - 0932. ref SDS 13 7M74
241703 -
241704 - 800 492-3341
241706 - ..
241707 - Got message that HP cannot take sales calls at this time.
241708 -
241710 - ..
2418 -
2419 -
2420 - 1911
2421 -
242101 - Called Fry's looking for Ryan, per work plan on 120205 0907.
242102 - ref SDS 15 PW5V
242103 -
242104 - 925 852 0300
242106 - ..
242107 - Talked to... nobody answered.
242108 -
242109 -
242111 - ..
242112 - Asked for Service Department...
242113 -
242114 - 925 852 0340
242115 -
242116 -
242118 - ..
2422 -
2423 -
2424 - 1814
2425 -
242501 - Called HP again and talked to case manager, Mario.
242502 -
242503 - He is checking with tech support on how to install w7
242504 -
242505 - Windows 7 clean install
242506 - Windows 7 upgrade
242508 - ..
242509 - HP technical support...
242510 -
242511 - 800 474 6836
242512 -
242514 - ..
242515 - Called Microsoft Windows 7 Sales...
242516 -
242517 - 877-274-5045
242519 - ..
242520 - Talked to Zack.
242522 - ..
242523 - Zack said buying Windows full version costs $320 for the product key.
242525 - ..
242526 - Windows 7 upgrade costs $219.99.
242528 - ..
242529 - The upgrade version has a yellow mark in top left corner. If there
242530 - is no yellow mark, then it is a full verison.
242531 -
242533 - ..
242534 - Microsoft volume license key discounts..
242535 -
242536 - 888 352 7140
242538 - ..
242539 - Talked to Gene.
242541 - ..
242542 - She said the phone number is...
242543 -
242544 - 866 230 0560
242545 -
242546 -
242547 -
242548 -
242549 -
242550 -
242551 -
242552 -
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242554 -
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242556 -
242557 -
2426 -
Distribution. . . . See "CONTACTS"