THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rod@welchco.com


S U M M A R Y


DIARY: February 8, 2012 06:27 AM Wednesday; Rod Welch

HP computer c18 questions modify order prior to shipment 2 March.

1...Summary/Objective
2...Work Plan Configure C18 Questions Resolve Prior Shipment on 120302

ACTION ITEMS.................. Click here to comment!

1...The case manager said that HP cannot apply customer communications
2...Microsoft volume license key discounts..

CONTACTS 
0201 - Fry's Electronics Store #24                                                                                                                                        
020101 - Mr. Ryan Duldulao                                                                                                                                                
020102 - Service Technician  
020104 - Service Department  

SUBJECTS
C18 Questions Computer Order H121417210 Work Plan Modifications Proc                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
2403 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2403 -    ..
2404 - Summary/Objective                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
2405 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
240501 - Follow up ref SDS 15 Q48O, ref SDS 13 VT45.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
240502 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
240503 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
240504 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
240506 -  ..
2406 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2407 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2408 - Progress                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2409 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
240901 - Work Plan Configure C18 Questions Resolve Prior Shipment on 120302                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
240902 - 
240903 - Follow up ref SDS 15 Q48O, ref SDS 13 VT45.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
240904 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
240905 - Implemented work plan on 120205, submitting questions to HP,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
240906 - ref SDS 15 Q48O, on fine tuning the order,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
240908 -  ..
240909 - Background working with Tony is listed on 111125 0938. ref SDS 9 J85I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
240911 -  ..
240912 - Tony is identified in the record as....                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
240913 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
240914 -                  Tony P.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
240915 -                  Case Manager                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
240916 -                  HP AMS TCO Escalations Team                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
240917 -                  Tel: 1-877-917-4380 ext. 09                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
240919 -  ..
240920 - Letter to Tony at HP says...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
240921 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
240922 -    1.  Subject: Questions Order H121417210                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
240923 -        Date: Wed, 08 Feb 2012 06:39:15 -0800                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
240930 -         ..
240931 -    3.  You were very helpful with an order for a computer in December                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
240932 -        2010. [...shown by attached letter to Tony on 110117 1317.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
240933 -        ref SDS 7 R485...].  This past Sunday on 120205, bought                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
240934 -        another computer on your order H121417210. ref SDS 15 6A5M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
240936 -         ..
240937 -    4.  Several questions are pending on the order scheduled to ship                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
240938 -        next month on 120302.  Hope we can collaborate to fine tune                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
240939 -        issues listed in the record on 120205. ref SDS 15 Q48O                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
240940 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
240941 -            [...below on 120208 0627 at 0802 HP refused to apply                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
240942 -            customer communications to collaborate on avoiding                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
240943 -            procurement, sales, and delivery problems. ref SDS 0 I56W                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
240945 -         ..
240946 -    5.  Looking forward to working with HP.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
240947 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
240955 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
240957 -  ..
2410 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2411 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2412 - 0802                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
2413 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
241301 - Called Tony at....                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
241302 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
241303 -                  1-877-917-4380 ext. 09                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
241305 -  ..
241306 - Another case manager answered.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
241308 -  ..
241309 - She said Tony left the organization over a year ago.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
241311 -  ..
241312 - Explained letter submitted to HP earlier this morning to collaborate                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
241313 - on refining the order for c18, reported above. ref SDS 0 KT9F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
241315 -  ..
241316 - The case manager said that HP cannot apply customer communications                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
241317 - sent this morning for collaborating to avoid problems with prior order                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
241318 - recurring on this order, shown by the letter to HP, per above.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
241319 - ref SDS 0 MK5Q                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
241321 -  ..
241322 - This aligns with problems working with HP Sales Department on 120202                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
241323 - 0932. ref SDS 13 GV9O                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
241324 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
241325 -            [On 120209 0950 Dobie at HP disclosed again company policy                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
241326 -            against reading customer correspondence for saving time and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
241327 -            money buying products from HP. ref SDS 17 HP7F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
241329 -             ..
241330 -            [On 120210 1416 Dobie reported spending 4 hours correcting                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
241331 -            mistakes talking about complex problems, ref SDS 18 W64G;                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
241332 -            Dobie later asked his boss for permission to work                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
241333 -            intelligently selling HP products by collaborating with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
241334 -            customers based on efficiencies of electronic                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
241335 -            correspondence; however, the bos "just doesn't get it."                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
241336 -            ref SDS 18 J43F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
241338 -  ..
241339 - Transferred the call to technical support.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
241341 -  ..
241342 - Talked to Rakesh.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
241344 -  ..
241345 - He was unable to work constructively.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
241347 -  ..
241348 - Could barely understand him, due to heavy India accent.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
241350 -  ..
241351 - Rakesh said he will review issues and respond to customer request for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
241352 - support.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
241353 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
241354 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
241356 -  ..
2414 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2415 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2416 - 1907                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
2417 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
241701 - Called HP about pending sale, following up call with Ryan on 120202                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
241702 - 0932. ref SDS 13 7M74                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
241703 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
241704 -                       800 492-3341                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
241706 -  ..
241707 - Got message that HP cannot take sales calls at this time.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
241708 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
241710 -  ..
2418 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2419 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2420 - 1911                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
2421 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
242101 - Called Fry's looking for Ryan, per work plan on 120205 0907.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
242102 - ref SDS 15 PW5V                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
242103 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242104 -                        925 852 0300                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
242106 -  ..
242107 - Talked to... nobody answered.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
242108 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242109 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242111 -  ..
242112 - Asked for Service Department...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242113 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242114 -                        925 852 0340                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
242115 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242116 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242118 -  ..
2422 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2423 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2424 - 1814                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
2425 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
242501 - Called HP again and talked to case manager, Mario.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
242502 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242503 - He is checking with tech support on how to install w7                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
242504 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242505 -             Windows 7 clean install                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
242506 -             Windows 7 upgrade                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
242508 -  ..
242509 - HP technical support...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
242510 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242511 -                     800 474 6836                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
242512 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242514 -  ..
242515 - Called Microsoft Windows 7 Sales...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
242516 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242517 -                     877-274-5045                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
242519 -  ..
242520 - Talked to Zack.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242522 -  ..
242523 - Zack said buying Windows full version costs $320 for the product key.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
242525 -  ..
242526 - Windows 7 upgrade costs $219.99.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
242528 -  ..
242529 - The upgrade version has a yellow mark in top left corner.  If there                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
242530 - is no yellow mark, then it is a full verison.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
242531 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242533 -  ..
242534 - Microsoft volume license key discounts..                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
242535 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242536 -                     888 352 7140                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
242538 -  ..
242539 - Talked to Gene.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242541 -  ..
242542 - She said the phone number is...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242543 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242544 -                     866 230 0560                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
242545 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242546 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242547 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242548 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242549 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242550 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242551 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242552 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242553 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242554 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242555 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242556 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242557 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
2426 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
Distribution. . . . See "CONTACTS"