THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rod@welchco.com


S U M M A R Y


DIARY: February 9, 2012 09:50 AM Thursday; Rod Welch

HP computer c18 questions modify order prior to shipment 2 March.

1...Summary/Objective
2...Work Plan Configure C18 Questions Resolve Prior Shipment on 120302
3...C18 Computer HP Shipped 3 Weeks Ahead of Schedule


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CONTACTS 

SUBJECTS
C18 Questions Computer Order H121417210 Work Plan Modifications Proc                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
2403 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2403 -    ..
2404 - Summary/Objective                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
2405 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
240501 - Follow up ref SDS 16 0000, ref SDS 15 0000.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
240502 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
240503 - Notified HP to coordinate pending order before shipment in 3 weeks, to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
240504 - avoid problems. ref SDS 0 KT9F  HP refused to apply customer                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
240505 - communications to collaborate on avoiding problems and extra expense                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
240506 - to HP with the order that occurred on previous HP sales. ref SDS 0                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
240507 - 487J  Received letter from HP notifying order for computer c18 has                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
240508 - already shipped 3 weeks ahead of schedule. ref SDS 0 7T9I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
240509 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
240510 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
240511 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
240513 -  ..
2406 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2407 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2408 - Progress                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2409 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
240901 - Work Plan Configure C18 Questions Resolve Prior Shipment on 120302                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
240902 - 
240903 - Follow up ref SDS 16 Q48O, ref SDS 15 Q48O.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
240904 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
240905 - Implemented work plan on 120205, submitting questions to HP,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
240906 - ref SDS 15 Q48O, on fine tuning the order,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
240908 -  ..
240909 - Background working with Tony is listed on 111125 0938. ref SDS 9 J85I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
240910 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
240911 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
2410 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2411 - 1907                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
2413 -    ..
241301 - Called HP Sales Department about procurement on 120205, and following                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
241302 - up call with Ryan on 120202 0932. ref SDS 13 7M74                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
241303 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
241304 -                       800 492-3341                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
241306 -  ..
241307 - Talked to Paloma in Sales Escalation Department.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
241309 -  ..
241310 - Reported questions on order...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
241311 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
241312 -                    H121417210                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
241313 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
241314 - ...and listed on 120205 0907. ref SDS 15 Q48O                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
241316 -  ..
241317 - Paloma said she can receive an email to coordinate the order.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
241319 -  ..
241320 - Paloma says HP has an escalation group in the Sales Department, which                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
241321 - coordinate changes to orders placed on the Internet.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
241323 -  ..
241324 - She transferred the call.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
241325 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
241327 -  ..
2414 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2415 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2416 - 1042                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
2417 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
241701 - Talked to Dobie.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
241702 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
241703 - Explained background buying computer on 120205 0907. ref SDS 15 Q48O,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
241704 - and issues on modifying the scope of the sale to minimize after sale                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
241705 - adjustments and expense for HP, listed in the work plan also on 120205                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
241706 - 0907. ref SDS 15 Q48O                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
241708 -  ..
241709 - Dobie asked for an explanation of issues to resolve in this case?                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
241711 -  ..
241712 - Explained again there are 7 issues presented with the letter sent to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
241713 - HP yesterday on 120208 0627, ref SDS 16 KT9F, and citing the record on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
241714 - 120205 0907. ref SDS 15 Q48O                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
241716 -  ..
241717 - Dobie said HP requires customers to verbally present complicated                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
241718 - issues by talking on the telephone.  The case manager writes down what                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
241719 - the customer says in HP's computer, and then uses that record for case                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
241720 - management.  Dobie advised that his boss won't let HP customer service                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
241721 - agents use efficiencies of electronic correspondence nor rely on links                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
241722 - to the Internet that expedite work saving time and money.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
241724 -  ..
241725 - Dobie's report of resistance at HP against relying on the record                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
241726 - aligns with prior work placing an order at HP on 120202 0932.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
241727 - ref SDS 13 S161  More recently, this happened again just yesterday                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
241728 - when HP case management said company policy prevents reading                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
241729 - correspondence from customers, reported on 120208 0627. ref SDS 16                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
241730 - I56I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
241732 -  ..
241733 - We reviewed the record showing HP relies heavily on electronic                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
241734 - correspondece with many links for customers to access on the Internet,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
241735 - shown on 120205 0907. ref SDS 15 YP3K  HP's work practice demonstrates                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
241736 - expectation that customers routinely access links and thereby accept                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
241737 - information, which HP holds essential to the sales agreement, e.g.,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
241738 - product specification, listed on 120205 0907. ref SDS 15 G85K, product                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
241739 - prices, also on 120205, ref SDS 15 W35H, and warranty on 120205.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
241740 - ref SDS 15 H45G                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
241742 -  ..
241743 - This record shows HP has total confidence in saving time and money                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
241744 - with efficient communications, i.e., fast and accurate, using                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
241745 - electronic correspondence and links the Internet.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
241747 -  ..
241748 - Dobie suggested sending fax.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
241750 -  ..
241751 - We reviewed the record showing fax is slow, cumbersome, and causes                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
241752 - endless mistakes because it does not provide efficient electronic                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
241753 - access to the record of related information essential to transact case                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
241754 - management.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
241756 -  ..
241757 - Advised have to end the call to attend an offsite meeting at 1130.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
241759 -  ..
241760 - Asked Dobie to get the letter submitted to HP yesterday, and be                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
241761 - prepared to discuss the 7 issues presented, per above. ref SDS 0 T55I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
241762 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
241763 -            [On 120210 1416 Dobie reported spending 4 hours correcting                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
241764 -            mistakes talking about complex problems, ref SDS 17 W64G;                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
241765 -            Dobie later asked his boss for permission to work                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
241766 -            intelligently selling HP products by collaborating with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
241767 -            customers based on efficiencies of electronic                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
241768 -            correspondence; however, the bos "just doesn't get it."                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
241769 -            ref SDS 17 J43F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
241771 -  ..
241772 - Dobie said he will call back this afternoon OA 1400.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
241773 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
241774 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
241775 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
241777 -  ..
2418 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2419 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
2420 - 1500                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
2421 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
242101 - Dobie did not call back.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
242102 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242103 -            [On 120210 1416 Dobie called back and explained he didn't                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
242104 -            call back today, because he was working with another                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242105 -            customer that took 4 hours. ref SDS 17 W64G                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
242106 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242107 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242108 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
242109 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
2422 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     

SUBJECTS
C18 Computer Shipped Ahead Schedule 3 Weeks Fedex Tracking 685429176                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
4103 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
4104 - 2053                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
410501 -  ..
410502 - C18 Computer HP Shipped 3 Weeks Ahead of Schedule                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
410503 - 
410504 - Follow up ref SDS 15 6A5M.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
410505 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410506 - Received letter from HP saying...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
410507 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410508 -    1.  Subject: Your HP Shipping Notification -- H121417210                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
410509 -        Date: Fri, 10 Feb 2012 04:07:50 +0000 (GMT)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
410513 -         ..
410514 -    2.  ORDER SHIPED                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
410515 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410516 -        1.  My order status                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
410517 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410518 -              https://www.shopping.hp.com/webapp/shopping/order_status_sign_in.do>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
410520 -             ..
410521 -        2.  My account                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
410522 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410523 -              https://www.shopping.hp.com/webapp/shopping/sign_in.do                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
410525 -             ..
410526 -        3.  Customer service                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
410527 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410528 -              http://www.shopping.hp.com/webapp/shopping/help.do                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
410530 -             ..
410531 -        4.  Survey: Tell us how we did!                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
410532 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410533 -              https://www.shopping.hp.com/webapp/shopping/survey_optin.do?orderNumber=H121417210                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410535 -         ..
410536 -    3.  Hello....                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
410540 -         ..
410541 -        Your order H121417210 is on its way!  Your chosen shipping                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
410542 -        method is Standard 5-7 Business Days and your tracking                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
410543 -        number(s) is below.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
410545 -  ..
410546 - HP notice that c18 shipped today, conflicts with the order that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410547 - specifies the computer will ship on 120302, reported in the record on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
410548 - 120205 0907. ref SDS 15 9W5K                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
410549 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410550 -               [On 120214 1433 received c18 HP H8qe computer,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
410551 -               ref SDS 18 7T9I, ordered on 120205 0907. ref SDS 15 6A5M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
410553 -  ..
410554 - HP letter continues...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
410555 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410556 -    4.  ORDER INFORMATION                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
410557 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410558 -        1.  PRODUCT DESCRIPTION.................. HP Pavilion HPE h8qe Series                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
410559 -        2.  TRACKING FedEx....................... 685429176400417                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
410560 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410561 -                  http://www.fedex.com/Tracking?tracknumbers=685429176400417&action=track&language=english                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
410563 -  ..
410564 - Fedex shows delivery is currently in El Paso TX                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410566 -  ..
410567 - This is about 3 weeks ahead HP's order reported on 120205 0907.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410568 - ref SDS 15 9W5K                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
410569 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410570 -               [On 120214 1433 received c18 HP H8qe computer,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
410571 -               ref SDS 18 7T9I, ordered on 120205 0907. ref SDS 15 6A5M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
410573 -  ..
410574 - HP letter continues...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
410575 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410576 -            1.  May not be active immediately                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
410578 -                 ..
410579 -            2.  Sign-up to receive text tracking alerts                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
410580 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410581 -                  http://www.fedex.com/Tracking/Detail?mpCurrentPage=&mi=n&cntry_code=us&tracknumber_list=685429176400417&language=english&ascend_header=1&totalPieceNum=&notifyResults=true&mpType=&clienttype=dotcom&backTo=&mpRequestTrackNum=&mpNum=&trackNum=685429176400417                                                                                                                                                                                                                                                                          
410583 -             ..
410584 -        3.  PRODUCT #............................ EPP_00_QC461AV#ABA                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
410585 -        4.  QTY.................................. 1                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
410586 -        5.  EXTENDED PRICE....................... $2103.75                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
410588 -             ..
410589 -            SUMMARY OF SAVINGS:                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
410590 -            Instant discounts you received:                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
410591 -            Accessory instant rebate......  $20.70                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
410592 -            Desktop instant rebate........ $200.00                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
410593 -            Desktop instant rebate......... $50.00                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
410595 -             ..
410596 -            CA Tax...............................  $184.08                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
410597 -            Shipping.............................     Free                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
410599 -             ..
410600 -        6.  GRAND TOTAL.........................  $2287.83                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
410602 -         ..
410603 -    5.  SHIPPING ADDRESS:                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
410609 -         ..
410610 -    6.  WE HAVE BILLED THE FOLLOWING ACCOUNT(S):                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410612 -         ..
410613 -    7.  VISA Card...............................  $2489.97                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
410619 -         ..
410620 -    8.  ESSENTIAL LINKS*                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
410621 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410622 -        1.  My order status                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
410623 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410624 -              https://www.shopping.hp.com/webapp/shopping/order_status_sign_in.do                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
410625 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410626 -        2.  Newsletter sign-up                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
410627 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410628 -              https://www.shopping.hp.com/webapp/shopping/newsletter.do?destPage=news_sub&s=11&ext_email                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410630 -         ..
410631 -    9.  Become an insider and see new products and the best deals                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
410632 -        first!                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
410634 -         ..
410635 -   10.  Return and exchange policy                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
410636 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410637 -              http://www.shopping.hp.com/webapp/shopping/return_exchange.do                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
410639 -         ..
410640 -   11.  Troubleshooting & drivers                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
410641 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410642 -              http://h10025.www1.hp.com/ewfrf/wc/siteHome?lc=en&cc=us&dlc=en                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
410643 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410644 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410645 -   12.  24/7 service and support                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410646 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410647 -            http://h71036.www7.hp.com/hho/cache/309717-0-0-225-121.html                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
410649 -         ..
410650 -   13.  Print this receipt                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
410651 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410652 -            https://www.shopping.hp.com/webapp/shopping/order_status_sign_in.do                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
410654 -         ..
410655 -   14.  YOUR CUSTOMIZED HP PC                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
410656 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410657 -        1.  HP Pavilion HPE h8qe Series*                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
410658 -        2.  Genuine Windows 7 Home Premium [64-bit]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
410659 -        3.  2nd Generation Intel(R) Core(TM) i7-3960X six-core                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
410660 -            processor [3.3GHz, Shared 15MB Cache]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
410661 -        4.  16GB DDR3-1600MHz SDRAM [4 DIMMs]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
410662 -        5.  2TB 7200 rpm SATA hard drive                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
410663 -        6.  500GB 7200 rpm SATA hard drive                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
410664 -        7.  Microsoft(R) Office Starter: reduced-functionality                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
410665 -            Word & Excel w/ ads. No PowerPoint or Outlook                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
410666 -        8.  Norton Internet Security(TM) 2012 - 15 month                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
410667 -        9.  1GB DDR5 NVIDIA GeForce GTX 550 Ti [2 DVI, mini-HDMI.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
410668 -       10.  VGA adapter]                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
410669 -       11.  600W Power supply                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
410670 -       12.  SuperMulti DVD Burner                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
410671 -       13.  Premium Wireless-N LAN card and Bluetooth(R )(2x2)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
410672 -       14.  15-in-1 memory card reader, 4 USB 2.0 (front), audio,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
410673 -       15.  2 USB (top rear-facing)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
410674 -       16.  No TV Tuner                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
410675 -       17.  Beats Audio (tm) -- integrated studio quality sound                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
410676 -       18.  HP wireless keyboard and wireless optical mouse                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
410677 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410678 -              http://www.shopping.hp.com/webapp/shopping/store_access.do?template_type=computer_store&landing=notebooks                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
410679 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410680 -              http://www.hpshopping.com/webapp/shopping/store_access.do?template_type=computer_store&landing=desktops                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
410681 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410682 -              http://www.shopping.hp.com/webapp/shopping/store_access.do?template_type=landing&landing=printer                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
410683 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410684 -              http://www.shopping.hp.com/webapp/shopping/store_access.do?template_type=printer_supp_acc                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
410685 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410686 -              http://www.shopping.hp.com/webapp/shopping/pc_accessories.do?storeName=accessories                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
410687 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410688 -              http://www.shopping.hp.com/accessories-store/computer                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
410689 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410690 -              http://www.shopping.hp.com/webapp/shopping/offers_guide.do                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
410692 -         ..
410693 -   15.  My Account                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
410694 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410695 -              https://www.shopping.hp.com/webapp/shopping/sign_in.do                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
410697 -         ..
410698 -   16.  Returns & Exchange                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
410699 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410700 -              http://www.shopping.hp.com/webapp/shopping/return_exchange.do                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
410702 -         ..
410703 -        HP says new orders can be returned and exchanged within 21                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
410704 -        days after delivery.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
410706 -         ..
410707 -   17.  Customer Service                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
410708 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410709 -              http://www.shopping.hp.com/webapp/shopping/help.do                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
410711 -         ..
410712 -   18.  For CTO Notebooks, add a minimum of one shipping day for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410713 -        customs clearance.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
410714 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410715 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410716 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410717 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410718 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410719 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410720 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
410721 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
4108 -