CONTACTS
SUBJECTS
Television Receive Order 002-4257588-1580223 Amazon 42" Vizio XVT3D4
2403 -
2403 - ..
2404 - Summary/Objective
2405 -
240501 - Follow up ref SDS 13 0000. ref SDS 12 0000.
240502 -
240503 - Called Fedex to coordinate delivery prior to noon, in order to attend
240504 - meeting later in the day. ref SDS 0 EM5M Received Vizio 42"
240505 - television purchased last week, and to complete armoire project.
240506 - Television seems to be in "new" condition. ref SDS 0 TE8L Encountered
240507 - problem getting Vizio television into the 28" high opening constructed
240508 - for the armoire. Eventually, resolved this issue. ref SDS 0 U65H
240509 - Could not get remote control to execute; does not seem to project a
240510 - beam to television, despite changing batteries. ref SDS 0 YU3L
240511 - Contacted Vizio; agent supported diagnostics and then determined the
240512 - remote control needs to be replaced. ref SDS 0 IH73 Amazon explained
240513 - procedure to notify reseller of requirement for replacing the remote
240514 - control, ref SDS 0 BY7M, and received Amazon case number, ref SDS 0
240515 - 6Q9N, which should be addressed by reseller within 3 days. Applied
240516 - Amazon procedure to notify reseller on replacing defective remote
240517 - control. ref SDS 0 O58M
240519 - ..
240520 - [On 120208 1203 called Brenda and left message asking if
240521 - delivery of remote control tomorrow is still on track.
240522 - ref SDS 16 TE6F
240524 - ..
240525 - [On 120208 1203 at 1257 Brenda called and reported
240526 - remote control shipping today for delivery tomorrow on
240527 - 120209. ref SDS 16 U34J
240529 - ..
240530 - [On 120209 1430 received replacement remote control, and
240531 - it worked, enabled activating remoted control, and
240532 - "setting up" television, which had been blocked by
240533 - defective remote control. ref SDS 18 CS7N
240535 - ..
240536 - [On 120210 0132 letter to Electronics101deals commends
240537 - Brenda for excellent customer support resolving remote
240538 - control problem, and advising television works like new.
240539 - ref SDS 20 5L5J
240540 -
240541 -
240543 - ..
2406 -
2407 -
2408 - Background
2409 -
240901 - Television to upgrade armoire includes...
240902 -
240903 - 1. Remote control claim.................. 120206 0845, ref SDS 0 O58M
240904 - 2. Television remote control problem..... 120206 0845, ref SDS 0 YU3L
240905 - 3. Armoire touch up finish problem....... 120206 0845, ref SDS 0 ZK3J
240906 - 4. Television dimension problem.......... 120206 0845, ref SDS 0 J64M
240907 - 5. Television received................... 120206 0845, ref SDS 0 DI99
240908 - 6. Television purchased.................. 120201 0710, ref SDS 13 DI99
240909 - 7. Armoire finish complete............... 120125 0813, ref SDS 10 E54I
240910 - 8. Armoire stain and finish.............. 120123 1052, ref SDS 9 E54I
240911 - 9. Armoire modifications complete........ 120120 1005, ref SDS 8 0001
240912 - 10. Armoire final measurements............ 120111 1430, ref SDS 7 0001
240913 - 11. Television investigate Vizio.......... 111212 1448, ref SDS 6 R95G
240914 - 12. Television investigate dimensions..... 111208 2209, ref SDS 5 R95G
240915 - 13. Armoire work awarded.................. 111206 0918, ref SDS 4 OV5K
240916 - 14. Armoire modification proposal......... 111130 1004, ref SDS 3 IR5H
240917 - 15. Armoire meet contractors.............. 111123 1100, ref SDS 2 0001
240918 - 16. Armoire modify solicit contractors.... 111122 1121, ref SDS 1 7S6M
240919 - 17. Television choices.................... 111122 1121, ref SDS 1 ER9N
240920 - 18. Plan armoire convert large television. 111122 1121, ref SDS 1 IR5H
240921 -
240922 -
240923 -
240925 - ..
2410 -
2411 -
2412 - Progress
2413 -
241301 - VIZIO XVT3D424SV 42-Inch Full HD 3D Edge Lit Razor LED with Smart
241302 - Dimming LCD HDTV 480 Hz SPS with VIZIO Internet Apps
241303 -
241304 - Follow up ref SDS 13 QD4G.
241306 - ..
241307 - Placed order 002-4257588-1580 with Amazon for refurbished Vizio HD
241308 - television, which hopefully has been recently serviced by a
241309 - technician, and so should have been thoroughly checked and any parts
241310 - and performance issues resolved, reported on 120201 0710. ref SDS 13
241311 - OK7K
241313 - ..
241314 - Implement order from Amazon entered on 120201 0710, ref SDS 13 GP9R,
241315 - and shipped same day, shown by Amazon letter. ref SDS 13 FQ9G
241317 - ..
241318 - Called Fedex on delivery time....
241320 - ..
241321 - Tracking number..................... 085314666018226
241322 -
241323 - 800 463 3339
241324 -
241325 - http://www.fedex.com
241327 - ..
241328 - Lorraine said the shipper paid extra to get a signature. She cannot
241329 - coordinate on getting delivery this morning. The package can be
241330 - delivered anytime up until 1700 today.
241332 - ..
241333 - If nobody is available to sign for the package, then it will not be
241334 - delivered today, and the driver will try delivery again tomorrow.
241336 - ..
241337 - Lorraine said she cannot contact the driver to ask for an estimated
241338 - time of delivery nor to ask for delivery before noon, nor to remind
241339 - the driver not to leave the package if nobody is home, and to deliver
241340 - tomorrow.
241342 - ..
241343 - Upon discussion, Lorraine was adament that Fedex is helpless to
241344 - contact a driver for ground delivery, but that if Express delivery had
241345 - been ordered, then she could contact the driver to coordinate delivery
241346 - today.
241348 - ..
241349 - Explained experience in the past when deliveries required signature,
241350 - and were left on the front porch with notataion that customer signed
241351 - for the item, even though no signature was given.
241353 - ..
241354 - Lorraine was further adament that Fedex never makes mistakes, so the
241355 - customer has no risk about
241357 - ..
241358 - Lorraine tried calling the warehouse where the delivery started this
241359 - morning with the item loaded on the truck. She asked for someone who
241360 - can coordinate the delivery before noon today.
241362 - ..
241363 - She transferred the call to Paul at the warehouse.
241365 - ..
241366 - Talked to Paul.
241368 - ..
241369 - Explained issue coordinating delivery today.
241371 - ..
241372 - Paul will contact the driver to coordinate, and call back on results.
241373 -
241375 - ..
2414 -
2415 -
2416 - 0904
2417 -
241701 - Paul called back.
241702 -
241703 - He has contacted the driver. Delivery is expected today between 1230
241704 - and 1300.
241705 -
241707 - ..
2418 -
2419 -
2420 - 1210
2421 -
242101 - Fedex delivered Vizio television.
242102 -
242103 - Delivery man left package on front porch, rather than help bring it in
242104 - the house.
242106 - ..
242107 - Was able to lift the box and carry upstairs. Little difficult.
242108 -
242109 -
242111 - ..
2422 -
2423 -
2424 - 1305
2425 -
242501 - Took an hour to unpack and put the packaging styrofoam pieces back in
242502 - the two boxes (box within a box).
242504 - ..
242505 - Serial number is not listed in any documentation, but is shown on the
242506 - lower left corner of back panel...
242508 - ..
242509 - Serial number........................ LAPPJFAL3700698
242511 - ..
242512 - Finding the manufacturer's serial number was facilitated by
242513 - Christopher at Vizio in a call later today, per below. ref SDS 0 SH3Y
242515 - ..
242516 - There is notation on the delivery box that says...
242517 -
242518 - VX3D424KGX
242519 - |||| BAR CODE ||||
242520 - EB0952
242521 - Serial Number
242523 - ..
242524 - None of these seem to be an actual serial number, and both conflict
242525 - with the serial number on the back of the unit.
242527 - ..
242528 - Television seems to be excellent - "like new" - condition.
242529 -
242530 -
242532 - ..
242533 - Shipping Manifold
242534 -
242535 - Received shipping manifold, similar to another invoice...
242536 -
242537 - 1. Ship to:
242543 - ..
242544 - 2. Order............................. 002-4257588-1580233
242546 - ..
242547 - Last three digits are added to orginal Amazon order....
242548 -
242549 - 002-4257588-1580
242550 -
242551 - ...listed on 120201 0710. ref SDS 13 557H
242553 - ..
242554 - Shipping manifold continues...
242555 -
242556 - 3. Thank you for buying from Electronics101deals on Amazon
242557 - Marketplace.
242558 -
242559 - 4. Shipping Address...
242565 - ..
242566 - 5. Order date........................ Feb 1, 2012
242567 - Shipping Service.................. Standard
242569 - Seller naem....................... Electronics101deals
242571 - ..
242572 - 6. Quantity.......................... 1
242574 - ..
242575 - 7. Product Details....
242576 -
242577 - VIZIO XVT3D424SV 42-Inch Full HD 3D Edge Lit Razor LED
242578 - with Smart Dimming LCD HDTV 480 Hz SPS with VIZIO
242579 - Internet Apps
242580 -
242581 - This aligns with order placed on 120201 0710.
242582 - ref SDS 13 P57K
242584 - ..
242585 - 8. Price............................. $679.90
242587 - ..
242588 - Subtotal.......................... $679.90
242590 - ..
242591 - Total............................. $679.90
242593 - ..
242594 - 9. Merchant SKU...................... VIZ-XVT3D424SV
242595 - ASIN.............................. B0045TZF66
242596 - Listing ID........................ 1213INT8TW9
242597 - Order-Item ID..................... 40173864251618
242598 - Condition......................... Refurbished-Refurbished
242600 - ..
242601 - 10. Comments.......
242602 -
242603 - Items may have some cosmetic damages such as small
242604 - scratches which do not affect the performance of the
242605 - unit. Product will arrive in either original
242606 - manufacturer box or plain brown box. Some accessories
242607 - provided in the NEW original package MAY NOT BE INCLUDED
242608 - with refurbished products. We provide required items
242609 - (Remote Control, Power Cord, and Instruction Manual) and
242610 - cannot provide replacement services for for ALL
242611 - additional accessory items, as their stock is limited.
242613 - ..
242614 - 11. Returning your item:
242615 -
242616 - Go to your account on Amazon.com, click "Your Orders" and then
242617 - click the "Seller Profile" link for this order to get
242618 - information about the return and refund policies that apply.
242620 - ..
242621 - Visit...
242622 -
242623 - http://www.amazon.com/returns
242624 -
242625 - ...to print a return shipping label. Please have your order ID
242626 - ready.
242628 - ..
242629 - Thanks for buying on Amazon Marketplace. To provide feedback
242630 - to the seller please visit...
242631 -
242632 - http://www.amazon.com/feedback
242634 - ..
242635 - To contact the seller, please visit Amazon.com and click on
242636 - "Your Account" at the top of any page. In "Your Account"
242637 - go to the "Orders" section and click on the link "Leave Seller
242638 - Feedback". Select the order or click the "View Order" button.
242639 - Click on the "Seller Profile" under the appropriate product.
242640 - On the lower right side of the page under "Seller Help", click
242641 - on "Contact this Seller."
242642 -
242643 -
242644 -
242645 -
242646 -
242647 -
2427 -
SUBJECTS
Television Warranty 90 Days 42" Vizio XVT3D424SV Refurbish Service C
5303 -
530401 - ..
530402 - Warranty 90 Days Refurbished Product
530403 -
530404 - There is a very small paper in the Vizio television delivery box that
530405 - says...
530406 -
530407 - 1. Refurbished Product Service Center
530408 - 8945 Dice Road
530409 - Sante Fe Springs, CA 90670
530411 - ..
530412 - 2. Refurbished Product Limited 90 Days Warranty
530414 - ..
530415 - This set sold without any warranty from Vizio
530417 - ..
530418 - Please make all warranty claims directly to the "Refurbished
530419 - Product Warranty Center"
530421 - ..
530422 - 3. The Refurbished Product Service Center offers the following
530423 - WARRANTY to the ORIGINAL purchaser of a product which we have
530424 - refurbished.
530426 - ..
530427 - 4. This product that has been refurbished is warranted against any
530428 - electronic or mechanical defects for a period of ninety DAYS
530429 - from the date of the original purchase by the consumer. Since
530430 - this product was sold as a refurbished item, the warranty does
530431 - not apply to any cosmetic appearance such as scratches. Should
530432 - a defect occur, The Refurbished Product Service Center will
530433 - repair, or at its option, replace defective units/parts with
530434 - new or rebuilt materials without charge for either parts or
530435 - labor. Replacement unit parts will be for the remaining
530436 - portion of the original warranty period.
530438 - ..
530439 - 5. This warranty does not cover installation or damage from
530440 - accident, misuse, abuse, improper wiring, incorrect voltage,
530441 - operating the unit against the instructions in the owner's
530442 - manual, or any product which has been opened, alterned or
530443 - tampered with.
530445 - ..
530446 - 6. This warranty does not cover costs for removal and or
530447 - installation of the unit for repair. Under no circumstances
530448 - shall the service center be liable for any special, incidental
530449 - or consequential damages or for any other expenses incurred by
530450 - reason of use or sale of this product. This warranty is in
530451 - lieu of any other warranties expressed or implied warranty of
530452 - merchantability of fitness for particular use or otherwise.
530454 - ..
530455 - 7. This warranty gives the consumer specific legal rights and they
530456 - may also have other rights which vary from State to State.
530457 - Some States do not follow the exclusion of limitation of
530458 - incidental or consequential damages, hence the above exclusion
530459 - and limitations may not apply.
530460 -
530461 - 804000978
530463 - ..
530464 - 8. Warranty Repair Information
530465 -
530466 - If you need service on your unit and this product requires
530467 - repair during the 90 days warranty period, please go to...
530468 -
530469 - http://www.consumerservicerefurbish.com
530470 -
530471 - ...or call the Refurbished Product Service Center at
530472 -
530473 - 562 946 3531
530474 -
530475 - ...to obtain the required return authorization (RA) number.
530476 - Pack the unit properly (the original carton is ideal for this
530477 - purpose) along with a copy of your purchase receipt and a
530478 - letter describing the problem. Send the unit freight prepaid
530479 - and insured to....
530481 - ..
530482 - Refurbished Product Service Center
530483 - Attention Customer Service Department
530484 - 8945 Dice Road
530485 - Sante Fe Springs, CA 90670
530487 - ..
530488 - 9. Your unit will be promptly repaired and returned to you.
530490 - ..
530491 - 10. We will refuse to accept delivery of the returned unit unless
530492 - the assigned RA number appears on the outside of the shipping
530493 - carton.
530495 - ..
530496 - 11. Owner's Information
530497 - Keep for your permanent records
530498 -
530512 -
530513 -
530514 -
530515 -
5306 -
SUBJECTS
Television Vizio 42" XVT3D424SV Owner's Manual User's Guide Serial N
7703 -
770401 - ..
770402 - Owner's Manual User's Guide Vizio Television XVT3D434SR 480 Hz
770403 - User's Guide Owner's Manual Vizio Television XVT3D434SR 480 Hz
770404 -
770405 - There is a printed manual that says...
770406 -
770407 - Owner's Manual at...
770408 -
770409 - http://consumerservicerefurbish.com
770411 - ..
770412 - Downloaded manual and stored at personal accounts....
770413 -
770414 - f:\05\00003\CN\IC\GMJF\120201cc\120206cf\manualxvt3d42.pdf
770416 - ..
770417 - Downloaded user's guide from another Internet source...
770418 -
770419 - f:\05\00003\CN\IC\GMJF\120201cc\120206cf\userguidexvt3d42.pdf
770420 -
770421 - http://www.vizio.com/documents/downloads/hdtv/XVT3D424SV/UM_XVT3D424SV.pdf
770423 - ..
770424 - Manual also stored at Welch product accounts...
770425 -
770426 - f:\05\00101\CN\IC\00024\MP\120206cc\120206cc\manualxvt3d42.pdf
770428 - ..
770429 - User's guide also stored at Welch product accounts...
770430 -
770431 - f:\05\00101\CN\IC\00024\MP\120206cc\120206cc\userguidexvt3d42.pdf
770433 - ..
770434 - Manual also stored at Vizio product accounts...
770435 -
770436 - f:\05\00534\PM\GMPGC\PM\00101\120206cg\120206cc\manualxvt3d42.pdf
770438 - ..
770439 - User's guide also stored at Vizio product accounts...
770440 -
770441 - f:\05\00534\PM\GMPGC\PM\00101\120206cg\120206cc\userguidexvt3d42.pdf
770442 -
770443 -
770444 -
770445 -
7705 -
SUBJECTS
Television Problem Armoire Project Dimension Error Too High 28.9" 42
A503 -
A50401 - ..
A50402 - Problems Television Setup Vizio XVT3D424SR Dimensions Too High Armoire
A50403 -
A50404 - Configuration
A50406 - ..
A50407 - Vizio xvt3d424sro connects the stand differently from Vizio vm320; it
A50408 - fastens to the television frame with external screws, and so is easily
A50409 - removed and connected, whereas, the removing the vertical post from
A50410 - the older model Vizio vm320 requires removing the entire back panel.
A50411 -
A50413 - ..
A505 -
A506 -
A507 - 1510
A508 -
A50801 - Problems...
A50802 -
A50803 - 1. Television does not fit into the 28" high opening
A50804 - constructed for the armoire. Requires removing the door
A50805 - fastenings. Vizio reported height of 27.9" with stand in
A50806 - their letter received on 111208 2209. ref SDS 5 LY4P
A50808 - ..
A50809 - Tried removing thin strip applied at ceiling to hide area
A50810 - where vertical panel was removed, reported on 120120 1005.
A50811 - ref SDS 8 P55G
A50813 - ..
A50814 - This change enables slipping the television with the stand
A50815 - into the armoire opening.
A50817 - ..
A50818 - This presents a new finishing problem at the ceiling of the
A50819 - armoire where the strip was removed.
A50821 - ..
A50822 - Will review with Paul when Kephart Cabinetry & Trim returns
A50823 - to install small shelf, planned in the meeting on 120201
A50824 - 1644. ref SDS 14 R55K
A50825 -
A50826 - [On 120208 1210 called and left message for Paul
A50827 - explaining new finish problem. ref SDS 17 MH4J
A50829 - ..
A50830 - [On 120209 1514 new shelf installed and seems effective
A50831 - visually masking transition of finish on back panel;
A50832 - Paul also applied putty to fill holes in ceiling exposed
A50833 - after removing cover strip. ref SDS 19 5I5F
A50835 - ..
A50836 - [On 120211 0713 after 3 coats stain, ceiling strip with
A50837 - 2 holes patched with putty now at least looks dark, and
A50838 - so less prominent. ref SDS 21 JL4F
A50839 -
A50840 -
A50841 -
A509 -
SUBJECTS
Television Problem Remote Control Defective Setup Fail 42" Vizio XVT
AR03 -
AR0401 - ..
AR0402 - Remote Control Defective Setup Fails Vizio Television XVT3D424SR
AR0403 - Setup Fails Vizio Television XVT3D424SR Remote Control Defective
AR0404 - Problems Television Setup Vizio XVT3D424SR Remote Control Defective
AR0405 -
AR0406 -
AR0407 - 2. Remote control fails to execute anything in setup. There
AR0408 - does not seem to be a beam projecting to the television
AR0409 - when buttons are pressed on the remote control.
AR0411 - ..
AR0412 - Tried changing batteries.
AR0414 - ..
AR0415 - Without remote control to perform initial "setup," the
AR0416 - television cannot be used.
AR0417 -
AR0418 - [below, on 120206 0845 at 1545 ask Vizio for assistance;
AR0419 - technician determined remote control is defective and
AR0420 - should be replaced. ref SDS 0 ZK4V
AR0422 - ..
AR0423 - [below, on 120206 0845 at 1545 notify Amazon that Vizio
AR0424 - determined remote control defective and should be
AR0425 - replaced. ref SDS 0 SJ4J
AR0427 - ..
AR0428 - [below, on 120206 0845 at 1545 notify
AR0429 - Electronics101deals using Amazon Internet service that
AR0430 - Vizio determined that remote control should be replaced.
AR0431 - ref SDS 0 O58M
AR0433 - ..
AR0434 - [On 120207 1012 receive letter from Electronic101deals
AR0435 - asking about trying to replace remote control before
AR0436 - replacing television. ref SDS 15 5L5J
AR0438 - ..
AR0439 - [On 120207 1012 at 1021 notify Electronics101deals to
AR0440 - first try replacing remote control, before replacing
AR0441 - entire television. ref SDS 15 5O6T
AR0443 - ..
AR0444 - [On 120207 1012 at 1051 called Electronics101deals;
AR0445 - Brenda sending remote control for next day delivery to
AR0446 - solve problem. ref SDS 15 4S8O
AR0448 - ..
AR0449 - [On 120208 1203 at 1257 Brenda called and reported
AR0450 - remote control shipping today for delivery tomorrow on
AR0451 - 120209. ref SDS 16 U34J
AR0453 - ..
AR0454 - [On 120209 1430 received replacement remote control, and
AR0455 - it worked, enabled activating remoted control, and
AR0456 - "setting up" television, which had been blocked by
AR0457 - defective remote control. ref SDS 18 CS7N
AR0459 - ..
AR0460 - [On 120210 0132 letter to Electronics101deals commends
AR0461 - Brenda for excellent customer support resolving remote
AR0462 - control problem, and advising television works like new.
AR0463 - ref SDS 20 5L5J
AR0464 -
AR0465 -
AR0467 - ..
AR05 -
AR06 -
AR07 - 1545
AR08 -
AR0801 - Called Vizio following up work on 111208 2209. ref SDS 5 KV7H
AR0802 -
AR0803 - PHONE: 877-878-4946 EXT: 3202
AR0805 - ..
AR0806 - Talked to Christopher badge 654.
AR0808 - ..
AR0809 - Christopher registered product for warranty.
AR0810 -
AR0811 - [On 120323 1732 follow up, ref SDS 24 RI5N
AR0813 - ..
AR0814 - He asked for the serial number.
AR0816 - ..
AR0817 - There is nothing in the documentation, including the packing slip
AR0818 - received with the unit today, per above. ref SDS 0 U69O
AR0820 - ..
AR0821 - Christopher explained a serial number is located in the lower left
AR0822 - corner on the back panel.
AR0824 - ..
AR0825 - Had to read this to Christoperher to take down, then he read it back
AR0826 - for entering in the record...
AR0827 -
AR0828 - Serial number........................ LAPPJFAL3700698
AR0830 - ..
AR0831 - This manufacturer's serial number on the television conflicts with
AR0832 - notations on the delivery box, explained above. ref SDS 0 KV3I
AR0834 - ..
AR0835 - Christopher discovered this televison was originally sold to Walmart,
AR0836 - and so Amazon should stand behind the product.
AR0838 - ..
AR0839 - Christopher did a series of diagnostics resetting the remote control.
AR0841 - ..
AR0842 - The remote control still fails.
AR0844 - ..
AR0845 - Chirstopher feels the remote control system is defective. Either the
AR0846 - remote sensor on the television has failed so the television must be
AR0847 - replaced, or possibly the sensor is okay, but the remote control unit
AR0848 - is defective and must be replaced.
AR0849 -
AR0850 - [...below on 120206 0845 at 1734 letter from Christopher
AR0851 - confirms Vizio findings remote control defective and must
AR0852 - be replaced. ref SDS 0 AG56
AR0854 - ..
AR0855 - He recommends contacting Amazon to first try replacing the remote
AR0856 - control.
AR0857 -
AR0858 - [...below on 120206 0845 at 1738 called Amazon and talked
AR0859 - to Chris who assigned case number and took action to follow
AR0860 - up on replacing defective remote control. ref SDS 0 BY7M
AR0862 - ..
AR0863 - [below, on 120206 0845 at 1807 notify Electronics101deals
AR0864 - using Amazon Internet service that Vizio determined that
AR0865 - remote control should be replaced. ref SDS 0 O58M
AR0867 - ..
AR0868 - [On 120207 1012 receive letter from Electronic101deals
AR0869 - asking about trying to replace remote control before
AR0870 - replacing television. ref SDS 15 5L5J
AR0872 - ..
AR0873 - [On 120207 1012 at 1021 notify Electronics101deals to first
AR0874 - try replacing the remote control, before replacing entire
AR0875 - television. ref SDS 15 5O6T
AR0877 - ..
AR0878 - [On 120208 1203 at 1257 Brenda called and reported remote
AR0879 - control shipping today for delivery tomorrow on 120209.
AR0880 - ref SDS 16 U34J
AR0882 - ..
AR0883 - [On 120209 1430 received replacement remote control, and it
AR0884 - worked, enabled activating remoted control, and "setting
AR0885 - up" television, which had been blocked by defective remote
AR0886 - control. ref SDS 18 CS7N
AR0888 - ..
AR0889 - Asked Christopher to submit a letter explaining service actions Vizio
AR0890 - took today during this call, and professional opinion that the rmote
AR0891 - control system is defective and so recommends first replacing the
AR0892 - remote control.
AR0893 -
AR0894 - [...below on 120206 0845 at 1647 received Christopher's
AR0895 - letter presenting Vizio findings remote control defective
AR0896 - and should be replaced. ref SDS 0 AG56
AR0898 - ..
AR0899 - [...below on 120206 0845 at 1807 applied Visio's letter
AR0900 - reporting defective remote control, in report to Amazon and
AR0901 - reseller Electronics101deals requesting correction.
AR0902 - ref SDS 0 XS3H
AR0904 - ..
AR0905 - What is the recovery from defective remote control, for example when
AR0906 - it breaks, wears out, or is lost?
AR0908 - ..
AR0909 - Christopher said Vizio can replace remote controls, but he feels in
AR0910 - this case, Amazon should arrange for the customer to get a new remote
AR0911 - control.
AR0913 - ..
AR0914 - Christopher advised that he opened...
AR0916 - ..
AR0917 - Case number.......................... 2260034
AR0918 -
AR0919 - [...below letter from Vizio confirms case number for this
AR0920 - transaction. ref SDS 0 OU8H
AR0922 - ..
AR0923 - Christopher said to submit a letter transmitting a copy of the Amazon
AR0924 - invoice to Vizio at...
AR0925 -
AR0926 - photos@vizio.com
AR0928 - ..
AR0929 - Vizio will investigate, and advise if they can replace the remote or
AR0930 - require customer to buy a new one. He indicated cost is about $50.
AR0931 -
AR0933 - ..
AR10 -
AR11 -
AR12 - 1647
AR13 -
AR1301 - Received Christopher's letter from Vizio, as requested in the call
AR1302 - earlier today, per above, ref SDS 0 AG8K, saying...
AR1303 -
AR1304 - 1. Subject: The information you requested
AR1305 - Date: Mon, 6 Feb 2012 18:24:57 -0600
AR1309 - ..
AR1310 - 2. The trouble shooting steps that we took today to attempt to get
AR1311 - your TV remote working were power cycled the remote, Q P Space,
AR1312 - also changed the batteries in the remote as well. Remote needs
AR1313 - to be replaced.
AR1314 -
AR1315 - [...below on 120206 0845 at 1807 applied Visio's letter
AR1316 - reporting defective remote control, in report to Amazon and
AR1317 - reseller Electronics101deals requesting correction.
AR1318 - ref SDS 0 XS3H
AR1320 - ..
AR1321 - [On 120305 1158 Vizio sent another letter finding the
AR1322 - replacement remote control was defective regarding 3D
AR1323 - function. ref SDS 22 4Y6G
AR1325 - ..
AR1326 - [On 120308 2038 after receiving a 2nd replacement remote
AR1327 - control for 3d function, it also failed to work; however,
AR1328 - using the Q P Space Bar key combination restored the unit
AR1329 - to full use. ref SDS 23 S77F
AR1331 - ..
AR1332 - This report aligns with understandings from telecon earlier today, per
AR1333 - above. ref SDS 0 IH73
AR1335 - ..
AR1336 - 3. CHRISTOPHER JEFFRIES [...badge 654...]
AR1337 - TECH SUPPORT & SALES REP
AR1338 - 800 STEVENS PORT DRIVE, SUITE DD750
AR1339 - DAKOTA DUNES,SD 57049
AR1340 - PHONE: 877-878-4946 EXT:
AR1341 - EMAIL: CHRISTOPHER.JEFFRIES@VIZIO.COM
AR1342 - VIZIO.COM
AR1343 -
AR1345 - ..
AR14 -
AR15 -
AR16 - 1723
AR17 -
AR1701 - Contacted Amazon to report problem, applying procedures reported in
AR1702 - the record on 120201 0710. ref SDS 13 QT4I
AR1704 - ..
AR1705 - Opened Amazon Internet address at...
AR1706 -
AR1707 - http://www.amazon.com/gp/help/customer/display.html/ref=hp_navbox_hspot_prob?nodeId=557204
AR1709 - ..
AR1710 - Opened request for contacting Amazon regarding product defects...
AR1711 -
AR1712 - https://www.amazon.com/gp/help/contact-us/general-questions.html/180-7336017-4680761?ie=UTF8&browse_node_id=15015721
AR1714 - ..
AR1715 - This location asks for email and password. Password was applied on
AR1716 - 120201 0710. ref SDS 13 UW6H
AR1719 -
AR1720 - Asks for order.............................. 120201 0710, ref1SDS 13 557H
AR1722 - ..
AR1723 - Amazon contact system failed to execute an immediate call back
AR1724 - service, and said instead to call Amazon at...
AR1725 -
AR1726 - 1-866-216-1072.
AR1727 -
AR1729 - ..
AR18 -
AR19 -
AR20 - 1738
AR21 -
AR2101 - Called Amazon recommended by Vizio to replace defective remote control
AR2102 - for television, per above. ref SDS 0 WI8H
AR2103 -
AR2104 - 1-866-216-1072
AR2106 - ..
AR2107 - Talked to Chris.
AR2109 - ..
AR2110 - She asks for...
AR2111 -
AR2112 - 1. Email and billing addresses
AR2113 - to look up account.
AR2114 -
AR2115 - 2. Order number to review Amazon transaction, and which is
AR2116 - listed in the record on 120201 0710, ref SDS 13 557H
AR2118 - ..
AR2119 - Chris asks for the problem to solve?
AR2121 - ..
AR2122 - Explained Christopher's findings in Amazon's letter today, that the
AR2123 - remote control for the Vizio television purchased from Amazon is
AR2124 - defective and needs to be replaced, per above. ref SDS 0 AG56
AR2126 - ..
AR2127 - Chris assigned this matter an...
AR2128 -
AR2129 - Amazon case number................ AALYJ72YDQP3S
AR2131 - ..
AR2132 - Chris said that Amazon has sent a letter to the customer with
AR2133 - instructions to notify the reseller that the manufacturer, Vizio, has
AR2134 - determined the remote control is defective and must be replaced.
AR2136 - ..
AR2137 - Chris explanined the reseller has 3 days to respond. Chris has
AR2138 - scheduled a task to contact the customer in 3 days to check on
AR2139 - resolution of the problem. If the problem is not solved, then Amazon
AR2140 - will take responsibilty for replacing the remote control.
AR2142 - ..
AR2143 - Thanked Chris for timely action and thorough work plan.
AR2144 -
AR2145 -
AR2147 - ..
AR22 -
AR23 -
AR24 - 1752
AR25 -
AR2501 - Received letter from Chris at Amazon saying...
AR2502 -
AR2503 - 1. Subject: Your Amazon.com Inquiry
AR2504 - Date: Tue, 7 Feb 2012 01:44:23 +0000 (UTC)
AR2508 - ..
AR2509 - 2. The seller of VIZIO XVT3D424SV 42-Inch Full HD 3D Edge Lit
AR2510 - Razor LED with Smart Dimming LCD HDTV 480 Hz SPS with VIZIO
AR2511 - Internet Apps, electronics101deals, should be able to help you
AR2512 - with the remote control not working. To contact the seller,
AR2513 - click the link below to view your order details:
AR2514 -
AR2515 - https://www.amazon.com/gp/css/summary/edit.html?orderID=002-4257588-1580223
AR2517 - ..
AR2518 - 3. From that page, click the "Problem with this order?" button and
AR2519 - select the topic from the drop-down most related to the reason
AR2520 - you're contacting them.
AR2522 - ..
AR2523 - 4. Please give the seller 3 business days to get back to you. All
AR2524 - Amazon marketplace orders and most Amazon Merchant orders are
AR2525 - covered by our A-to-z Guarantee. If they aren't able to help,
AR2526 - please click on the link below to learn more about the A-to-z
AR2527 - Guarantee.
AR2528 -
AR2529 - http://www.amazon.com/help/a-to-z-guarantee
AR2531 - ..
AR2532 - 5. You can also contact them at 818-720-3376.
AR2533 -
AR2534 - [On 120207 1012 Electronics101deals notifies customer that
AR2535 - defective remote control can be corrected by replacing the
AR2536 - entire television, or try first sending a new remote
AR2537 - control. ref SDS 15 CK3N
AR2539 - ..
AR2540 - 6. Thank you for your inquiry. Did I solve your problem?
AR2542 - ..
AR2543 - 7. If yes, please click here:
AR2544 -
AR2545 - http://www.amazon.com/gp/help/survey?p=A3U9FZ5UB3I3N2&k=hy
AR2547 - ..
AR2548 - 8. If no, please click here:
AR2549 -
AR2550 - http://www.amazon.com/gp/help/survey?p=A3U9FZ5UB3I3N2&k=hn
AR2552 - ..
AR2553 - 9. Best regards,
AR2555 - ..
AR2556 - 10. Chris R
AR2557 -
AR2558 - http://www.amazon.com
AR2559 -
AR2561 - ..
AR26 -
AR27 -
AR28 - 1807
AR29 -
AR2901 - Implemented Amazon work plan in Chris' letter received earlier today,
AR2902 - per above. ref SDS 0 M76E
AR2904 - ..
AR2905 - Visited Amazon at...
AR2906 -
AR2907 - https://www.amazon.com/gp/css/summary/edit.html?orderID=002-4257588-1580223
AR2908 -
AR2909 - 1. Selected the "Problem with this order?" button.
AR2910 -
AR2911 - This opened another Internet address, which showed the product
AR2912 - specification for the order.
AR2914 - ..
AR2915 - 2. Indicated type of issue...
AR2916 -
AR2917 - Order contained incorrect/defective/damaged items
AR2919 - ..
AR2920 - There is a secondary type-of-issuen choice, and so selected...
AR2921 -
AR2922 - Item defective during first use
AR2924 - ..
AR2925 - 3. Content
AR2926 -
AR2927 - Amazon provides a field for customer to explain scope of the
AR2928 - problem to solve. Entered following...
AR2929 -
AR2930 - 1. "Remote control failed on first use. Concated Vizio
AR2931 - for solution.
AR2933 - ..
AR2934 - 2. Vizio manufacturer technical support agent wrote a
AR2935 - letter saying...
AR2937 - ..
AR2938 - The trouble shooting steps that we took today to attempt to
AR2939 - get your TV remote working were power cycled the remote, Q
AR2940 - P Space, also changed the batteries in the remote as well.
AR2941 - Remote needs to be replaced. [...entered letter from Vizio,
AR2942 - received earlier today, per above. ref SDS 0 AG56...]
AR2944 - ..
AR2945 - 3. At this time television cannot used, because need remote
AR2946 - control for initial setup. ".
AR2947 -
AR2948 - [On 120207 1012 Electronics101deals responds to notice
AR2949 - of defective remote control; offers to replace
AR2950 - television; asks about trying to solve problem by first
AR2951 - replacing remote control. ref SDS 15 5L5J
AR2953 - ..
AR2954 - [On 120208 1203 at 1257 Brenda called and reported
AR2955 - remote control shipping today for delivery tomorrow on
AR2956 - 120209. ref SDS 16 U34J
AR2958 - ..
AR2959 - [On 120209 1430 received replacement remote control,
AR2960 - and it worked, enabled activating remoted control, and
AR2961 - "setting up" television, which had been blocked by
AR2962 - defective remote control. ref SDS 18 CS7N
AR2964 - ..
AR2965 - [On 120210 0132 letter to Electronics101deals commends
AR2966 - Brenda for excellent customer support resolving remote
AR2967 - control problem, and advising television works like
AR2968 - new. ref SDS 20 5L5J
AR2970 - ..
AR2971 - 4. Best regards,
AR2974 -
AR2976 - ..
AR30 -
AR31 -
AR32 - 1822
AR33 -
AR3301 - Amazon presents the status of the issue....
AR3302 -
AR3303 - 1. Help for Order #002-4257588-1580223
AR3304 -
AR3305 - 2. electronics101deals
AR3306 - Order Number: 002-4257588-1580223
AR3307 - Order Placed: February 1, 2012
AR3308 - Order Total: $679.90
AR3310 - ..
AR3311 - 3. Order item 1 of 1...
AR3313 - ..
AR3314 - VIZIO XVT3D424SV 42-Inch Full HD 3D Edge Lit Razor LED with
AR3315 - Smart Dimming LCD HDTV 480 Hz SPS with VIZIO Internet Apps
AR3317 - ..
AR3318 - 4. Problem submitted to electronics101deals
AR3320 - ..
AR3321 - 5. Although Amazon does not currently enforce a seller response
AR3322 - time, as reasonable expectation is for a response within three
AR3323 - days, by February 9, 2012. If that date has past and the
AR3324 - seller hasn't replied or the seller has not resolved the
AR3325 - issue, file a reimbursement claim under Amazon.com's A-to-z
AR3326 - Guarantee.
AR3327 -
AR3328 - [On 120207 1012 Electronics101deals notifies customer that
AR3329 - defective remote control can be corrected by replacing the
AR3330 - entire television, or try first sending a new remote
AR3331 - control. ref SDS 15 CK3N
AR3333 - ..
AR3334 - 6. Order Issue:
AR3335 -
AR3336 - Order Issue: Order contained incorrect/defective/damaged items
AR3337 - Item defective during first use
AR3339 - ..
AR3340 - 7. If contacting the seller has failed to resolve the problem,
AR3341 - file a reimbursement claim under Amazon.com's A-to-z
AR3342 - Guarantee.
AR3344 - ..
AR3345 - 8. Please note:The 3 month deadline for filing a reimbursement
AR3346 - claim for this order is May 2, 2012.
AR3348 - ..
AR3349 - 9. To contact seller...
AR3350 -
AR3351 - https://www.amazon.com/gp/help/contact/contact.html?ie=UTF8&marketplaceID=ATVPDKIKX0DER&orderID=002-4257588-1580223&sellerID=AV8LRBZUYOS25
AR3352 -
AR3353 -
AR3355 - ..
AR34 -
AR35 -
AR36 - 1832
AR37 -
AR3701 - Recived another letter from Christopher at Vizio saying...
AR3702 -
AR3703 - 1. Subject: Vizio Customer Service:
AR3704 - New Case is created. CaseID# 2260034
AR3705 - Date: Mon, 6 Feb 2012 17:00:08 -0800
AR3709 - ..
AR3710 - 2. Dear Valued Customer,
AR3712 - ..
AR3713 - Thank you for contacting VIZIO. Here is your case number:
AR3714 - 2260034
AR3716 - ..
AR3717 - This confirms understandings from telecon with Christopher earlier
AR3718 - today, per above. ref SDS 0 WE94
AR3720 - ..
AR3721 - Vizio letter continues...
AR3722 -
AR3723 - 3. If you need to contact VIZIO support again concerning this
AR3724 - product, please reference your case number.
AR3726 - ..
AR3727 - 4. You may also find answers by visiting the VIZIO Support Link
AR3728 -
AR3729 - http://VIZIO.custhelp.com/app/home <http://vizio.custhelp.com/app/home
AR3731 - ..
AR3732 - 5. The VIZIO Support Link offers Online Troubleshooting, VIZIO
AR3733 - Live Chat or you can submit questions directly to our online
AR3734 - Support Team.
AR3736 - ..
AR3737 - 6. Thank you again for contacting VIZIO Support.
AR3739 - ..
AR3740 - 7. Please take a moment to fill out this brief survey
AR3741 -
AR3742 - http://crmsupport.vizio.com/Survey.aspx?g=8EC7E18C-C5E6-4C23-9137-A4A6CA8010D1&pk=267729
AR3743 -
AR3744 - ...about your VIZIO support experience.
AR3746 - ..
AR3747 - 8. Thank you for your business,
AR3749 - ..
AR3750 - 9. VIZIO Support Team
AR3752 - ..
AR3753 - 10. America's Number One Hi-Def TV Company and home of
AR3754 - Entertainment Freedom for All
AR3756 - ..
AR3757 - 11. This is a system generated message and you will be unable to
AR3758 - reply to this email. Replies to this message will not be
AR3759 - recorded.
AR3761 - ..
AR3762 - 12. If you have questions or need further assistance, please visit
AR3763 -
AR3764 - http://vizio.custhelp.com/app/home
AR3765 -
AR3766 - 13. 2002-2011 VIZIO and/or its affiliates. All rights reserved.
AR3767 -
AR3768 -
AR3769 -
AR3770 -
AR3771 -
AR3772 -
AR3773 -
AR3774 -
AR3775 -
AR3776 -
AR38 -