CONTACTS
SUBJECTS
Television Solved Problem Remote Control Defective Electronics101dea
4003 -
4003 - ..
4004 - Summary/Objective
4005 -
400501 - Follow up ref SDS 18 0000. ref SDS 17 0000.
400502 -
400503 -
400504 -
400505 -
400506 -
400508 - ..
4006 -
4007 -
4008 - Background
4009 -
400901 - Television to upgrade armoire includes...
400902 -
400903 - 1. Commend Brenda excellent work......... 120210 0132, ref SDS 0 5L5J
400904 - 2. Television setup...................... 120209 1012, ref SDS 18 5L5J
400905 - 3. Remote control replaced............... 120209 1012, ref SDS 18 FF6K
400906 - 4. Vendor replace remote control......... 120208 1203, ref SDS 17 UJ4O
400907 - 5. Vendor replace remote control......... 120207 1012, ref SDS 16 FF6K
400908 - 6. Serial # TV problem................... 120207 1012, ref SDS 16 HR5P
400909 - 7. Offer replace TV and remote control... 120207 1012, ref SDS 16 5L5J
400910 - 8. Remote control claim.................. 120206 0845, ref SDS 14 O58M
400911 - 9. Television remote control problem..... 120206 0845, ref SDS 14 YU3L
400912 - 10. Armoire touch up finish problem....... 120206 0845, ref SDS 14 ZK3J
400913 - 11. Television dimension problem.......... 120206 0845, ref SDS 14 J64M
400914 - 12. Television received................... 120206 0845, ref SDS 14 DI99
400915 - 13. Television purchased.................. 120201 0710, ref SDS 13 DI99
400916 - 14. Armoire finish complete............... 120125 0813, ref SDS 10 E54I
400917 - 15. Armoire stain and finish.............. 120123 1052, ref SDS 9 E54I
400918 - 16. Armoire modifications complete........ 120120 1005, ref SDS 8 0001
400919 - 17. Armoire final measurements............ 120111 1430, ref SDS 7 0001
400920 - 18. Television investigate Vizio.......... 111212 1448, ref SDS 6 R95G
400921 - 19. Television investigate dimensions..... 111208 2209, ref SDS 5 R95G
400922 - 20. Armoire work awarded.................. 111206 0918, ref SDS 4 OV5K
400923 - 21. Armoire modification proposal......... 111130 1004, ref SDS 3 IR5H
400924 - 22. Armoire meet contractors.............. 111123 1100, ref SDS 2 0001
400925 - 23. Armoire modify solicit contractors.... 111122 1121, ref SDS 1 7S6M
400926 - 24. Television choices.................... 111122 1121, ref SDS 1 ER9N
400927 - 25. Plan armoire conversion big TV........ 111122 1121, ref SDS 1 IR5H
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400929 -
400930 -
400932 - ..
4010 -
4011 - Progress
4012 -
401201 - Remote Control Replaced Solve Problem Television Setup
401202 -
401203 - Follow up ref SDS 18 FF6K, ref SDS 17 UJ4O. ref SDS 16 FF6K.
401204 -
401205 - Brenda's letter yesterday, shows Fedex....
401206 -
401207 - Tracking number..................... 514168051423
401208 -
401209 - 800 463 3339
401210 -
401211 - http://www.fedex.com
401213 - ..
401214 - Called Fedex to coordinate delivery time, as done on 120206 0845.
401215 - ref SDS 15 EM5M
401217 - ..
401218 - Fedex agent checked the record and said the package will be delivered
401219 - between 1200 - 1500.
401220 -
401222 - ..
4013 -
4014 -
4015 - 1443
4016 -
401601 - Fedex delivered remote control.
401602 -
401603 -
401605 - ..
4017 -
4018 -
4019 - 2248
4020 -
402001 - Remote Control Problem Notify Vendors Problem Solved
402002 -
402003 - Follow up ref SDS 18 5L5J, ref SDS 16 5L5J.
402004 -
402005 - Letter to Brenda at Electronics101deals saying...
402006 -
402007 - 1. Subject: 002-4257588-1580223 Problem Solved Vizio XVT3D424SV
402008 - Date: Fri, 10 Feb 2012 01:40:41 -0800
402012 - ..
402013 - 2. Dear Brenda,
402015 - ..
402016 - 3. It worked!! Received replacement remote control, planned in
402017 - your letter on 120208, shown below. This solved all the
402018 - problems. Was able to activate the remote control and complete
402019 - television "setup" procedures. Even better the television
402020 - works great - like new.
402022 - ..
402023 - 4. Congratulations to you for timely, thorough coordination, to
402024 - Electronics101deals for customer support, to the great people
402025 - at Amazon for facilitating communications, and especially to
402026 - Vizio for providing quality products and customer support for
402027 - refurbished televisions.
402028 -
402029 - [...below on 120210 0132 at 0144 submitted this
402030 - commendation letter to the entire team. ref SDS 0 YG4R
402031 -
402038 -
402039 -
402041 - ..
4021 -
4022 -
4023 - 0144
4024 -
402401 - Sent another letter to the rest of the team saying...
402402 -
402403 - 1. Subject: 002-4257588-1580223 Problem Solved Vizio XVT3D424SV]
402404 - Date: Fri, 10 Feb 2012 01:46:55 -0800
402409 - ..
402410 - 2. Team,
402412 - ..
402413 - 3. These problem cases are now resolved, as reported in the letter
402414 - commending good work by all, ans submitted to Brenda at
402415 - Electronics101deals earlier today at 0132, per above.
402416 - ref SDS 0 5L5J
402418 - ..
402419 - 4. Vizio case number.................. 2260034
402420 - Amazon case number................. AALYJ72YDQP3S
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