CONTACTS
SUBJECTS
Television Problem Remote Control Defective Electronics101deals Orde
3203 -
3203 - ..
3204 - Summary/Objective
3205 -
320501 - Follow up ref SDS 14 0000. ref SDS 13 0000.
320502 -
320503 - Vizio television and Amazon reseller Electronics101deals working on
320504 - correcting defective remote control, ref SDS 0 5L5J; offers to replace
320505 - television. ref SDS 0 5M3W Request first trying to solve problem by
320506 - replacing the remote control. ref SDS 0 5O6T Electronics101deals asks
320507 - serial number on television. ref SDS 0 HR5P Submitted serial number
320508 - on back of television. ref SDS 0 7O7I Electronics101deals needs a
320509 - different serial number on the delivery box. ref SDS 0 DF6X Letter to
320510 - Electronics101deals provides link to SDS record receiving the
320511 - television and listing product identification. ref SDS 0 4A9F Brenda
320512 - reported link in SDS record was perfect providing information to solve
320513 - the defective remote control problem. ref SDS 0 OF9P
320514 -
320515 - [On 120208 1203 called Brenda and left message asking if
320516 - delivery of remote control tomorrow is still on track.
320517 - ref SDS 15 TE6F
320518 -
320519 -
320520 -
320521 -
320523 - ..
3206 -
3207 -
3208 - Background
3209 -
320901 - Television to upgrade armoire includes...
320902 -
320903 - 1. Vendor replacing remote control....... 120207 1012, ref SDS 0 FF6K
320904 - 2. Serial # TV problem................... 120207 1012, ref SDS 0 HR5P
320905 - 3. Offer replace TV and remote control... 120207 1012, ref SDS 0 5M3T
320906 - 4. Remote control claim.................. 120206 0845, ref SDS 14 O58M
320907 - 5. Television remote control problem..... 120206 0845, ref SDS 14 YU3L
320908 - 6. Armoire touch up finish problem....... 120206 0845, ref SDS 14 ZK3J
320909 - 7. Television dimension problem.......... 120206 0845, ref SDS 14 J64M
320910 - 8. Television received................... 120206 0845, ref SDS 14 DI99
320911 - 9. Television purchased.................. 120201 0710, ref SDS 13 DI99
320912 - 10. Armoire finish complete............... 120125 0813, ref SDS 10 E54I
320913 - 11. Armoire stain and finish.............. 120123 1052, ref SDS 9 E54I
320914 - 12. Armoire modifications complete........ 120120 1005, ref SDS 8 0001
320915 - 13. Armoire final measurements............ 120111 1430, ref SDS 7 0001
320916 - 14. Television investigate Vizio.......... 111212 1448, ref SDS 6 R95G
320917 - 15. Television investigate dimensions..... 111208 2209, ref SDS 5 R95G
320918 - 16. Armoire work awarded.................. 111206 0918, ref SDS 4 OV5K
320919 - 17. Armoire modification proposal......... 111130 1004, ref SDS 3 IR5H
320920 - 18. Armoire meet contractors.............. 111123 1100, ref SDS 2 0001
320921 - 19. Armoire modify solicit contractors.... 111122 1121, ref SDS 1 7S6M
320922 - 20. Television choices.................... 111122 1121, ref SDS 1 ER9N
320923 - 21. Plan armoire convert large television. 111122 1121, ref SDS 1 IR5H
320924 -
320925 -
320926 -
320928 - ..
3210 -
3211 -
3212 - Progress
3213 -
321301 - VIZIO XVT3D424SV 42-Inch Full HD 3D Edge Lit Razor LED with Smart
321302 - Dimming LCD HDTV 480 Hz SPS with VIZIO Internet Apps
321303 -
321304 - Follow up ref SDS 14 QD4G, ref SDS 13 QD4G.
321305 -
321306 - Received letter from Electronics101deals, saying...
321307 -
321308 - 1. Subject: RE: 002-4257588-1580223, Received Damaged, Defective, or Wrong Item
321309 - Date: Tue, 7 Feb 2012 17:20:17 +0000 (UTC)
321313 - ..
321314 - 2. Order ID 002-4257588-1580223:
321315 -
321316 - 1 of VIZIO XVT3D424SV 42-Inch Full HD 3D Edge Lit Razor
321317 - LED with Smart Dimming LCD HDTV 480 Hz SPS with VIZIO
321318 - Internet Apps [ASIN: B0045TZF66]
321320 - ..
321321 - 3. Hello Rod,
321323 - ..
321324 - 4. Thank you for your inquiry. I apologize for the inconvenience.
321325 - I will definitely authorize a return for you; however, perhaps
321326 - you would like us to request a new remote for you first before
321327 - sending back the TV? Please advise.
321329 - ..
321330 - Brenda responds to the letter submitted to Electronics101deals using
321331 - Amazon Internet correspondence system, reported yesterday on 120206
321332 - 0845. ref SDS 14 C69K, and attached to Electronics101deals' letter
321333 - received today, per below. ref SDS 0 2S6O
321334 -
321335 - [...below on 120207 1012 at 1021 notify Electronics101deals
321336 - to first try replacing the remote control, before replacing
321337 - the entire television. ref SDS 0 5O6T
321339 - ..
321340 - [On 120208 1203 at 1257 Brenda called and reported remote
321341 - control shipping today for delivery tomorrow on 120209.
321342 - ref SDS 15 U34J
321344 - ..
321345 - [On 120305 1158 at 1357 sent letter to Brenda at
321346 - Electronics101deals transmitting Vizio's letter,
321347 - ref SDS 17 BE4K, and asking for replacement of remote
321348 - control to support 3D. ref SDS 17 WX5H
321350 - ..
321351 - [On 120323 1732 notified Vizio that television defective
321352 - using remote control system for mute and sound volume
321353 - defective, ref SDS 18 5X3H; Vizio determined television
321354 - should be replaced, ref SDS 18 OS8Q; after investigating
321355 - the purchase invoice, Vizio ordered replacement of the
321356 - television. ref SDS 18 O88G
321358 - ..
321359 - [On 120324 1038 received letter from Vizio on service
321360 - request number ACC77108 replacing television to correct
321361 - defective remote sensor system. ref SDS 19 C35K
321363 - ..
321364 - [On 120324 2321 message from Vizio that order was
321365 - cancelled; however, Vizio tapped bank account for $679, the
321366 - full amount of prior sale. ref SDS 20 ME5H
321368 - ..
321369 - [On 120325 1110 called Vizio and talked to Alex; Vizio says
321370 - notify Electronics101deals to replace the defective Vizio
321371 - xvt3d424sv television. ref SDS 21 XD6I
321373 - ..
321374 - [On 120328 1157 notified Electronics101deals to replace
321375 - television to fix defective remote control system.
321376 - ref SDS 23 5X3H
321378 - ..
321379 - [On 120328 1157 at 2132 Electronics101deals investigating
321380 - problem and will respond with work plan tomorrow.
321381 - ref SDS 23 ER9N
321383 - ..
321384 - [On 120330 1235 Electronics101deals did not respond
321385 - yesterday nor so far today, so sent follow up letter aksing
321386 - Electronics101deals to replace the television under
321387 - warranty provisions, and further requested a price to buy
321388 - another 32" Vizio television to us for a computer monitor.
321389 - ref SDS 24 UR7R
321391 - ..
321392 - Electronics101deals letter concludes...
321393 -
321394 - 5. Thank you,
321396 - ..
321397 - 6. Brenda
321398 - Electronics101Deals
321399 - 818-720-3376
321400 -
321401 - ****************************************
321402 -
321403 - 1. Original message
321405 - ..
321406 - 2. Order #: 002-4257588-1580223
321407 - Problem: Materially Different
321408 - Purchase Date: February 1, 2012
321409 - Shipping Service Level: Std Cont US Street Addr
321411 - ..
321412 - 3. The problem involves 1 item(s).
321413 -
321414 - 1. Item 1
321415 -
321416 - Order-Item-ID....................... 40173864251618
321417 - Product Name........................
321418 -
321419 - VIZIO XVT3D424SV 42-Inch Full HD 3D Edge Lit Razor LED
321420 - with Smart Dimming LCD HDTV 480 Hz SPS with VIZIO
321421 - Internet Apps
321423 - ..
321424 - SKU................................. VIZ-XVT3D424SV
321425 - Quantity............................ 1
321426 - Quantity with Problem............... 1
321427 - Gift Wrapped........................ No
321428 - Item Price.......................... $679.90
321430 - ..
321431 - 2. My Additional comments are as follows :
321432 -
321433 - 1. "Remote control failed on first use. Concated Vizio
321434 - for solution.
321436 - ..
321437 - Electronics101deals presents problem explanation submitted yesterday
321438 - through Amazon customer support Internet services, reported on 120206
321439 - 0845. ref SDS 14 C69K
321441 - ..
321442 - Electronics101deals letter continues...
321443 -
321444 - 2. Vizio manufacturer technical support agent wrote a
321445 - letter saying...
321447 - ..
321448 - 3. The trouble shooting steps that we took today to attempt to
321449 - get your TV remote working were power cycled the remote, Q
321450 - P Space, also changed the batteries in the remote as well.
321451 - Remote needs to be replaced.
321453 - ..
321454 - 4. At this time television cannot used, because need remote
321455 - control for initial setup. ".
321457 - ..
321458 - 5. Best regards,
321459 - Rod Welch
321461 - ..
321462 - 4. For Your Information: To help arbitrate disputes and preserve
321463 - trust and safety, we retain all messages buyers and sellers
321464 - send through Amazon.com for two years. This includes your
321465 - response to the message above. Amazon.com uses filtering
321466 - technology to protect buyers and sellers from possible fraud.
321467 - Messages that fail this filtering will not be transmitted.
321469 - ..
321470 - 5. We want you to buy with confidence anytime you purchase
321471 - products on Amazon.com. Learn more about Safe Online
321472 - Shopping...
321473 -
321474 - http://www.amazon.com/gp/help/customer/display.html?nodeId=10412241)
321475 -
321476 - ...and our safe buying guarantee...
321477 -
321478 - http://www.amazon.com/gp/help/customer/display.html?nodeId=537868
321479 -
321480 -
321482 - ..
3215 -
3216 -
3217 - 1021
3218 -
321801 - Submitted letter to Brenda at Electronics101deals, saying...
321802 -
321803 - 1. Subject: Re: 002-4257588-1580223, Received Damaged, Defective, or Wrong Item
321804 - Date: Tue, 07 Feb 2012 10:21:53 -0800
321810 - ..
321811 - 2. Dear Brenda,
321813 - ..
321814 - 3. Thanks for timely response on the remote control problem,
321815 - reported in the record yesterday on 120206 (see line 132622).
321816 - ref SDS 14 YU3L
321818 - ..
321819 - 4. Reference....
321820 -
321821 - Vizio case number.................. 2260034
321822 - Amazon case number................. AALYJ72YDQP3S
321824 - ..
321825 - 5. Your letter asks about replacing the television or just the
321826 - remote control. (see above, ref SDS 0 5M3T)
321828 - ..
321829 - 6. I would like to first try solving the problem by replacing the
321830 - remote control, rather than the entire television, since this
321831 - saves shipping expense and rework on packing the existing
321832 - television, and handling a replacement.
321833 -
321834 - [...below on 120207 1012 at 1056 called Brenda; she advised
321835 - that s Electronics101deals is sending a new remote control
321836 - via next day delivery, to see if this will resolve the
321837 - issue. ref SDS 0 4S8O
321839 - ..
321840 - [On 120208 1203 at 1257 Brenda called and reported remote
321841 - control shipping today for delivery tomorrow on 120209.
321842 - ref SDS 15 U34J
321844 - ..
321845 - 7. I expected a "refurbished" television to be tested for using
321846 - the remote control to execute "setup screen" procedures.
321848 - ..
321849 - 8. By copy notifying Amazon and Vizio of timely response by
321850 - Electronics101deals.
321852 - ..
321853 - 9. Please advise of progress on this matter.
321854 -
321861 -
321862 -
321864 - ..
3219 -
3220 -
3221 - 1051
3222 -
322201 - Called Brenda at Electronics101deals at...
322202 -
322203 - 818-720-3376
322205 - ..
322206 - Brenda received the letter with instruction to first try replacing the
322207 - remote control, per above. ref SDS 0 5O6T
322209 - ..
322210 - Brenda said that Electronis101deals thoroughly tests all refurbished
322211 - equipment. There is no evident explanation for remote control to fail
322212 - in this case, except from damage during shipment.
322214 - ..
322215 - She will check to see if they have another remote control in their
322216 - warehouse, and if so, she will check performance to verify it is
322217 - working properly. If not, she will order a replacement from the
322218 - manufactuer.
322220 - ..
322221 - Brenda will ship the unit for next day delivery.
322223 - ..
322224 - Thanked Brenda for timely response.
322225 -
322226 -
322228 - ..
3223 -
3224 -
3225 - 1118
3226 -
322601 - Received another letter from Brenda saying...
322602 -
322603 - 1. Subject: Re: 002-4257588-1580223, Received Damaged, Defective, or Wrong Item
322604 - Date: Tue, 7 Feb 2012 19:09:01 +0000 (UTC)
322608 - ..
322609 - 2. Order ID 002-4257588-1580223:
322610 -
322611 - 1 of VIZIO XVT3D424SV 42-Inch Full HD 3D Edge Lit Razor LED
322612 - with Smart Dimming LCD HDTV 480 Hz SPS with VIZIO Internet
322613 - Apps [ASIN: B0045TZF66]
322615 - ..
322616 - 3. Hello Rod,
322617 -
322618 - Unfortunately we don't have any more TVs in stock and I will
322619 - need to request a new remote from our supplier. In order to do
322620 - so we need the exact serial number of the TV. Will you please
322621 - provide the Serial Number located on the box, so that I may get
322622 - this requested now? The serial number is also located on the
322623 - back of the TV. Thank you so much, and I apologize for any
322624 - inconvenience this may cause.
322626 - ..
322627 - Brenda responds to the letter sent this morning advising to first try
322628 - replacing the remote control, per above, ref SDS 0 5O6T, and further
322629 - follows up telecon with Brenda after received the letter, per above.
322630 - ref SDS 0 IW4H
322632 - ..
322633 - Brenda's letter concludes...
322634 -
322635 - 4. Regards,
322637 - ..
322638 - 5. Brenda
322639 - Electronics101Deals
322640 - 818-720-3376
322641 -
322642 -
322644 - ..
3227 -
3228 -
3229 - 1121
3230 -
323001 - Serial number taken from the back of the television, as requested in
323002 - Brenda's letter, ref SDS 0 HR5P, is reported in the record receiving
323003 - delivery yesterday on 120206 0845. ref SDS 14 DG4T
323005 - ..
323006 - There is a notation of a "serial number" on the delivery box, also,
323007 - requested from Brenda, per above, ref SDS 0 HR5P; however, nothing
323008 - seems to be entered for a serial number, and the entries made conflict
323009 - with the entry on the back of the television, reported on 120206 0845.
323010 - ref SDS 14 KV3I
323011 -
323012 -
323014 - ..
3231 -
3232 -
3233 - 1129
3234 -
323401 - Submitted letter to Brenda at Electonics101deals, saying...
323402 -
323403 - 1. Subject: 002-4257588-1580223 Replace Remote Control Vizio 42" Television
323404 - From: Rod Welch
323411 - ..
323412 - 2. Dear Brenda,
323414 - ..
323415 - 3. Responding to your letter [...received earlier today...],
323416 - ref SDS 0 XP6L, requesting the serial number of the
323417 - television....
323418 -
323419 - serial number.................. LAPPJFAL3700698
323421 - ..
323422 - 4. Note - the serial number is not shown in any documentation, and
323423 - so is taken from the lower left back panel of the television,
323424 - as reported in the record yesterday on 120206 0845, ref SDS 14
323425 - DG4T
323427 - ..
323428 - 5. It is helpful to provide serial numbers in electronic
323429 - documentation so it can be cut and pasted to avoid data entry
323430 - errors.
323432 - ..
323433 - 6. In any case, thanks again for timely correction work on this
323434 - matter.
323436 - ..
323437 - 7. Please advise when the unit has shipped.
323438 -
323445 -
323446 -
323448 - ..
3235 -
3236 -
3237 - 1207
3238 -
323801 - Received another letter from Brenda at Electronics101deals, saying...
323802 -
323803 - 1. Subject: RE: 002-4257588-1580223 Replace Remote Control Vizio 42" Television
323804 - Date: Tue, 7 Feb 2012 19:39:52 +0000 (UTC)
323808 - ..
323809 - 2. Order ID 002-4257588-1580223:
323810 -
323811 - 1 of VIZIO XVT3D424SV 42-Inch Full HD 3D Edge Lit Razor
323812 - LED with Smart Dimming LCD HDTV 480 Hz SPS with VIZIO
323813 - Internet Apps [ASIN: B0045TZF66]
323815 - ..
323816 - 3. Hello Rod,
323818 - ..
323819 - 4. It is actually our supplier's serial number that is needed.
323820 - The box itself should have a white label with the number on it.
323821 - Normally it's a five character serial number, starting with a
323822 - letter than followed by numbers. If you are unable to locate
323823 - it, I can try using the S/N you have already provided. Please
323824 - advise.
323826 - ..
323827 - Brenda clarifies that Electronics101deals needs a serial number on the
323828 - delivery box, rather than the manufacturer's serial number on
323829 - television, both entered in the record on 120206 0845. ref SDS 14 LG6H
323830 - ref SDS 14 LG6H
323831 -
323832 - [...below on 120207 1012 at 1213 submit letter with link to
323833 - the record showing notations on delivery box with "Serial
323834 - Number." ref SDS 0 4A9F
323836 - ..
323837 - Brenda's letter concludes...
323838 -
323839 - 5. Thank you,
323841 - ..
323842 - 6. Brenda
323843 - Electronics101Deals
323844 -
323846 - ..
3239 -
3240 -
3241 - 1213
3242 -
324201 - Submitted letter to Brenda at Electonics101deals, saying...
324202 -
324203 - 1. Subject: Re: 002-4257588-1580223 Replace Remote Control Vizio 42" Television
324204 - Date: Tue, 07 Feb 2012 12:18:13 -0800
324208 - ..
324209 - 2. Dear Brenda,
324211 - ..
324212 - 3. There are markings on the delivery box as you explain in your
324213 - letter, ref SDS 0 DF6X, and with a notation of serial number,
324214 - but nothing matches the manufacturer's serial number on the
324215 - television, as shown in the record on 120206 0845. ref SDS 14
324216 - U69O
324217 -
324218 - [...below on 120207 1012 at 1309 Brenda reports in a letter
324219 - that getting information from the SDS record was "perfect"
324220 - to solve problem of defective television remote control.
324221 - ref SDS 0 OF9P
324223 - ..
324224 - 4. Please let me know if you need anything further.
324225 -
324232 -
324234 - ..
3243 -
3244 -
3245 - 1223
3246 -
324601 - Called Brenda at Electronics101deals at...
324602 -
324603 - 818-720-3376
324605 - ..
324606 - Left message for Brenda asking if Electronics101deals now has
324607 - sufficient information to correct the problem with the remote
324608 - control?
324609 -
324611 - ..
3247 -
3248 -
3249 - 1226
3250 -
325001 - Called Brenda back...
325002 -
325003 - Brenda advised she has sent a letter saying she has all the
325004 - information needed for Electronics101deals to solve the defective
325005 - television remote control problem.
325007 - ..
325008 - She has ordered the replacement, and expects to receive it from their
325009 - supplier tomorrow. Electronics101deals will then ship the part for
325010 - next day delivery, so the customer will receive on Thursday, 120209.
325011 -
325012 - [On 120208 1203 called Brenda and left message asking if
325013 - delivery of remote control tomorrow is still on track.
325014 - ref SDS 15 TE6F
325016 - ..
325017 - [On 120208 1203 at 1257 Brenda called and reported remote
325018 - control shipping today for delivery tomorrow on 120209.
325019 - ref SDS 15 U34J
325021 - ..
325022 - [On 120209 1430 received replacement remote control, and
325023 - it worked, enabled activating remoted control, and
325024 - "setting up" television, which had been blocked by
325025 - defective remote control. ref SDS 16 CS7N
325027 - ..
325028 - Brenda said that she will submit the tracking number when
325029 - Electronics101deals ships the replacement remote control tomorrow.
325031 - ..
325032 - Thanked Brenda for good service.
325033 -
325035 - ..
3251 -
3252 -
3253 - 1309
3254 -
325401 - Perfect SDS Record Solves Problem Access Link in Correspondence
325402 -
325403 - Received letter from Brenda with Electronics101deals, saying...
325404 -
325405 - 1. Subject: Re: 002-4257588-1580223 Replace Remote Control Vizio 42" Television
325406 - Date: Tue, 7 Feb 2012 21:01:04 +0000 (UTC)
325410 - ..
325411 - 2. Order ID 002-4257588-1580223:
325412 -
325413 - 1 of VIZIO XVT3D424SV 42-Inch Full HD 3D Edge Lit Razor
325414 - LED with Smart Dimming LCD HDTV 480 Hz SPS with VIZIO
325415 - Internet Apps [ASIN: B0045TZF66]
325417 - ..
325418 - 3. Thank you again Rod. That was perfect. It's the EB0952 s/n
325419 - that I need in order to request the new remote from them.
325420 - Thank you very much for providing that. [...Brenda reports
325421 - opening the record on 120206 0845. ref SDS 14 U69O, linked in
325422 - the letter submitted earlier today, shown above, ref SDS 0 4A9F
325423 - to solve defective remote control problem...]. I will request
325424 - this now with our supplier and keep you posted with any
325425 - updates.
325427 - ..
325428 - This report aligns with the call from Brenda a few mintues ago, per
325429 - above. ref SDS 0 ZO4H
325430 -
325431 - [On 120208 1203 at 1257 Brenda called and reported remote
325432 - control shipping today for delivery tomorrow on 120209.
325433 - ref SDS 15 U34J
325435 - ..
325436 - [On 120209 1430 received replacement remote control, and
325437 - it worked, enabled activating remoted control, and
325438 - "setting up" television, which had been blocked by
325439 - defective remote control. ref SDS 16 CS7N
325441 - ..
325442 - Brenda's letter concludes...
325443 -
325444 - 4. Regards,
325446 - ..
325447 - 5. Brenda
325448 -
325449 -
325450 -
325451 -
325452 -
325453 -
325454 -
325455 -
325456 -
325457 -
325458 -
3255 -