CONTACTS
SUBJECTS
Television Solved Problem Remote Control Defective Electronics101dea
4003 -
4003 - ..
4004 - Summary/Objective
4005 -
400501 - Follow up ref SDS 18 0000. ref SDS 17 0000.
400502 -
400503 -
400504 -
400505 - [On 120210 0132 letter to Electronics101deals commends
400506 - Brenda for excellent customer support resolving remote
400507 - control problem, and advising television works like new.
400508 - ref SDS 19 5L5J
400509 -
400510 -
400512 - ..
4006 -
4007 -
4008 - Background
4009 -
400901 - Television to upgrade armoire includes...
400902 -
400903 - 1. Television setup...................... 120209 1012, ref SDS 18 5L5J
400904 - 2. Remote control replaced............... 120209 1012, ref SDS 18 FF6K
400905 - 3. Vendor replace remote control......... 120208 1203, ref SDS 16 UJ4O
400906 - 4. Vendor replace remote control......... 120207 1012, ref SDS 15 FF6K
400907 - 5. Serial # TV problem................... 120207 1012, ref SDS 15 HR5P
400908 - 6. Offer replace TV and remote control... 120207 1012, ref SDS 15 5M3T
400909 - 7. Remote control claim.................. 120206 0845, ref SDS 14 O58M
400910 - 8. Television remote control problem..... 120206 0845, ref SDS 14 YU3L
400911 - 9. Armoire touch up finish problem....... 120206 0845, ref SDS 14 ZK3J
400912 - 10. Television dimension problem.......... 120206 0845, ref SDS 14 J64M
400913 - 11. Television received................... 120206 0845, ref SDS 14 DI99
400914 - 12. Television purchased.................. 120201 0710, ref SDS 13 DI99
400915 - 13. Armoire finish complete............... 120125 0813, ref SDS 10 E54I
400916 - 14. Armoire stain and finish.............. 120123 1052, ref SDS 9 E54I
400917 - 15. Armoire modifications complete........ 120120 1005, ref SDS 8 0001
400918 - 16. Armoire final measurements............ 120111 1430, ref SDS 7 0001
400919 - 17. Television investigate Vizio.......... 111212 1448, ref SDS 6 R95G
400920 - 18. Television investigate dimensions..... 111208 2209, ref SDS 5 R95G
400921 - 19. Armoire work awarded.................. 111206 0918, ref SDS 4 OV5K
400922 - 20. Armoire modification proposal......... 111130 1004, ref SDS 3 IR5H
400923 - 21. Armoire meet contractors.............. 111123 1100, ref SDS 2 0001
400924 - 22. Armoire modify solicit contractors.... 111122 1121, ref SDS 1 7S6M
400925 - 23. Television choices.................... 111122 1121, ref SDS 1 ER9N
400926 - 24. Plan armoire conversion big TV........ 111122 1121, ref SDS 1 IR5H
400927 -
400928 -
400929 -
400931 - ..
4010 -
4011 - Progress
4012 -
401201 - Remote Control Replaced Solve Problem Television Setup
401202 -
401203 - Follow up ref SDS 18 FF6K, ref SDS 17 UJ4O. ref SDS 16 FF6K.
401204 -
401205 - Brenda's letter yesterday, shows Fedex....
401206 -
401207 - Tracking number..................... 514168051423
401208 -
401209 - 800 463 3339
401210 -
401211 - http://www.fedex.com
401213 - ..
401214 - Called Fedex to coordinate delivery time, as done on 120206 0845.
401215 - ref SDS 15 EM5M
401217 - ..
401218 - Fedex agent checked the record and said the package will be delivered
401219 - between 1200 - 1500.
401220 -
401222 - ..
4013 -
4014 -
4015 - 1443
4016 -
401601 - Fedex delivered remote control.
401602 -
401603 - [On 120305 1158 at 1357 sent letter to Brenda at
401604 - Electronics101deals transmitting Vizio's letter,
401605 - ref SDS 22 BE4K, and asking for replacement of remote
401606 - control to support 3D. ref SDS 22 WX5H
401607 -
401608 -
401610 - ..
4017 -
4018 -
4019 - 2248
4020 -
402001 - VIZIO XVT3D424SV 42-Inch Full HD 3D Edge Lit Razor LED with Smart
402002 - Dimming LCD HDTV 480 Hz SPS with VIZIO Internet Apps
402003 -
402004 - Follow up ref SDS 18 5L5J, ref SDS 16 5L5J.
402006 - ..
402007 - Kathy put the batteries in the replacement remote control received
402008 - from Electronics101deals today, per above, ref SDS 18 OU5L, and the
402009 - Vizio xvt3d424SV television worked correclty.
402011 - ..
402012 - Kathy navigated past the setup screen that failed to advance with the
402013 - original remote control received with the television on Monday.
402015 - ..
402016 - This solved the problem setting up the new television, reported on
402017 - 120206 0845. ref SDS 15 YU3L
402019 - ..
402020 - Kathy first activated the remote, and then completed setup.
402022 - ..
402023 - Decided not to configure Internet services at this time.
402025 - ..
402026 - Kathy explained this feature is for downloading movies from various
402027 - services, like Netflix, and we are not planning to use that service.
402028 - For time being don't want access to the computer from the Internet
402029 - without using the router that protects against virus attacks.
402030 -
402031 - [On 120304 0816 configured Internet connection with Vizio
402032 - support and in order to update television BIOS (firmware),
402033 - which Vizo advised is required to configure Comcast remote
402034 - control. ref SDS 21 3K3M
402036 - ..
402037 - We synchronized the Vizio remote control with the Comcast controller
402038 - box, even though most of the time the Comcast remote control will be
402039 - used.
402041 - ..
402042 - Television now works well, seems like new. Picture is very good,
402043 - especially HD channels.
402044 -
402045 - [On 120210 0132 letter to Electronics101deals commends
402046 - Brenda for excellent customer support resolving remote
402047 - control problem, and advising television works like new.
402048 - ref SDS 19 5L5J
402050 - ..
402051 - [On 120305 1158 at 1357 sent letter to Brenda at
402052 - Electronics101deals transmitting Vizio's letter,
402053 - ref SDS 22 BE4K, and asking for replacement of remote
402054 - control to support 3D. ref SDS 22 WX5H
402056 - ..
402057 - Turns out that the Comcast remote control also controls the television
402058 - as well wihout entering the televison code into the Comcast remote
402059 - control. This may have occurred because the Comcast remote was
402060 - prviously synchronized with the Vizio VA320M television, reported on
402061 - 091002 1314. ref SDS 1 4H8H
402062 -
402063 - [On 120303 1908 turned out that Cable remote control does
402064 - not work well with new Vizio television; need code for
402065 - programming remote control. ref SDS 20 UY6X
402067 - ..
402068 - Tried connecting c17 to the new Vizio 42" television monior and this
402069 - works well, using HDMI port 3.
402071 - ..
402072 - Problem using the Vizio 32" television for a computer monitor in close
402073 - proximity, say 10' while whatching and navigating the new Vizio 42"
402074 - television.
402075 -
402076 -
402078 - ..
402079 - Comcast Remote Control Affects Both Televisions Simultaneously
402080 -
402081 - Follow up ref SDS 18 GY62.
402082 -
402083 - Comcast remote control turns the Vizio 32" television on and off, when
402084 - aimed at the Vizio 42" television. When OK/Enter on the Comcast
402085 - remote control is pressed to make a selection on the Vizio 42
402086 - television, it shuts the screen off on the Vizio 32", when it is in
402087 - use for a computer monitor. The only way to restore the computer
402088 - screen is to press the power control on the computer.
402089 -
402090 -
402092 - ..
402093 - Large 42" Television Poor Computer Monitor Resolution Inadequate
402094 -
402095 - Follow up ref SDS 18 PZ3L.
402096 -
402097 - Work plan to use 42" monitor for larger desktop, reported on 111122
402098 - 1121. ref SDS 2 FM6I, was not effective today. The 1080p resolution
402099 - technology makes characters too fuzzy on the larger screen. The 32"
402100 - Vizio television works well for a computer monitor.
402102 - ..
402103 - [On 120416 1529 same problem for smaller 37" LG 60 Hz HDTV
402104 - getting unreadable text and faded colors for SDS.
402105 - ref SDS 23 5K4G
402107 - ..
402108 - [On 120612 1538 receive Vizio M320SL 32-Inch 120 Hz for
402109 - order 102-2616339-1750600, ref SDS 24 MN4O, displays text
402110 - worse than Vizio xvt3d424sv HDTV, and worse than LG 37" 60
402111 - Hz HDTV. ref SDS 24 NE3M
402113 - ..
402114 - [On 120706 1045 LG 47LG60 120 Hz used at Kathy's home in
402115 - Sacramento provides excellent display of SDS text and
402116 - colors and also Windows 7 desktop and menus compared to
402117 - other displays todate. ref SDS 25 607H
402119 - ..
402120 - Kathy related recent published article on using 2 small monitors that
402121 - have good display with 1080p protocol to provide a larger desktop
402122 - display.
402124 - ..
402125 - This aligns with computer sales advertizing that promotes buying 2
402126 - monitors.
402127 -
402128 -
402130 - ..
4022 -
4023 -
4024 - 0127
4025 -
402501 - Letter to Electronics101deals saying...
402502 -
402503 - 1. Subject: 002-4257588-1580223 Problem Solved Vizio XVT3D424SV
402504 - Date: Fri, 10 Feb 2012 01:40:41 -0800
402508 - ..
402509 - 2. Dear Brenda,
402511 - ..
402512 - 3. It worked!! Received replacement remote control, planned in
402513 - your letter on 120208, shown below. This solved all the
402514 - problems. Was able to activate the remote control and complete
402515 - television "setup" procedures. Even better the television
402516 - works great - like new.
402518 - ..
402519 - 4. Congratulations to you for timely, thorough coordination, to
402520 - Electronics101deals for customer support, to the great people
402521 - at Amazon for facilitating communications, and especially to
402522 - Vizio for providing quality products and customer support for
402523 - refurbished televisions.
402524 -
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402534 -
402535 -
402536 -
402537 -
4026 -