CONTACTS
SUBJECTS
Default Null Subject Account for Blank Record
0403 -
0403 - ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 7 0000, ref SDS 6 0000.
040502 -
040503 - Testing shows LG 37LK450 37-Inch 1080p 60 Hz LCD HDTV is not effective
040504 - for a computer monitor to run SDS. ref SDS 0 5K4G
040505 -
040506 -
040507 -
040508 -
040509 -
040511 - ..
0406 -
0407 -
0408 - Progress
0409 -
040901 - On 120409 1640 notice from Amazon that order 104-5460933-1933042 LG
040902 - 37" television has shipped with estimated delivery on 120417.
040903 - ref SDS 10 KH67 This unit was purchased on On 120406 after notice that
040904 - first order was canceled by Amazon due to out of stock. ref SDS 8
040905 - KH67
040907 - ..
040908 - This afternoon UPS delivered...
040909 -
040910 - Order number 104-5460933-1933042.......... 120406 1038, ref SDS 8 KH67
040912 - ..
040913 - LG 37LK450 37-Inch 1080p 60 Hz LCD HDTV
040914 -
040915 - http://www.amazon.com/LG-37LK450-37-Inch-1080p-HDTV/dp/B004OOS34S/ref=sr_1_2?ie=UTF8&qid=1333739208&sr=8-2
040916 -
040917 - [On 120418 1038 notified Amazon execute RMA transaction.
040918 - ref SDS 12 U56J
040919 -
040921 - ..
0410 -
0411 -
0412 - 1630
0413 -
041301 - Kathy helped remove television from the box and install the base.
041302 -
041303 - Even though the set is not configured for television, and there is no
041304 - television cable connection, used the remote control to set input port
041305 - to HDMI 1, and am now using the new monitor with c17.
041306 -
041307 - [On 120418 1038 disassembled LG 37" HDTV and restored to
041308 - original packaging for shipment back to Amazon. ref SDS 12
041309 - G44H
041311 - ..
041312 - Remote control problems occurred again with the LG 37LK450 37" 1080p
041313 - 60 Hz LCD HDTV responding to the Comcast remote programmed to control
041314 - the Vizio xvt3d424sv television, setup by Shaw with a special code on
041315 - 120412 1621. ref SDS 11 0G6J This conflicts with Vizio guidance that
041316 - getting a television not manufactured by Vizio avoids remote control
041317 - conflicts, reported on 120403 1023, ref SDS 6 6M6N, and again talking
041318 - to Will at Vizio on 120409 1043. ref SDS 9 MV9M
041320 - ..
041321 - Task bar is off screen. This is the reverse of the "black bar"
041322 - problem caused by underscanning, originally reported on
041323 -
041324 -
041326 - ..
041327 - LG 37LK450 60 Hz Television Fails Display Text Well Computer Monitor
041328 -
041329 - The bigger problem is that SDS font and colors do not display well,
041330 - and are essentially unreadable for extended working hours, reported
041331 - previously for the Vizio xvt3d424sv television received on 120206
041332 - 0845, ref SDS 3 TE8L, and setup a few days later after a problem with
041333 - the remote control was resolved. At that time, found that SDS diary
041334 - screen is faded and characters are fuzzy and blurry, compared to using
041335 - SDS on the older Vizio VA32M HDTV, reported on 120209 1430.
041336 - ref SDS 4 PZ3L
041337 -
041338 - [On 120418 1038 notified Amazon execute RMA transaction.
041339 - ref SDS 12 U56J
041341 - ..
041342 - [On 120612 1538 receive Vizio M320SL 32-Inch 120 Hz for
041343 - order 102-2616339-1750600, ref SDS 13 MN4O, displays text
041344 - worse than Vizio xvt3d424sv HDTV, and worse than LG 37" 60
041345 - Hz HDTV. ref SDS 13 NE3M
041347 - ..
041348 - [On 120706 1045 LG 47LG60 120 Hz used at Kathy's home in
041349 - Sacramento provides excellent display of SDS text and
041350 - colors and also Windows 7 desktop and menus compared to
041351 - other displays todate. ref SDS 14 607H
041353 - ..
041354 - This experience today conflicts with product review reporting that the
041355 - LG 37LK450 37-Inch 1080p 60 Hz LCD HDTV makes a good computer monitor
041356 - shown in research on 120406 1038. ref SDS 8 OE3J
041358 - ..
041359 - Tried to salvage the order using LG television setup features.
041361 - ..
041362 - The remote control has a button for...
041363 -
041364 - Menu
041366 - ..
041367 - This opens a circular menu that has a "Picture" option accessed with
041368 - the right arrow key on the keypad to scroll the circle so the Picture
041369 - option is current, and pressing Enter.
041371 - ..
041372 - There are 6 - 8 picture modes.
041374 - ..
041375 - Several seemed to make some improvement, but none enough to justify
041376 - keeping the LG television.
041377 -
041378 -
041380 - ..
0414 -
0415 -
0416 - 1642
0417 -
041701 - Called LG...
041702 -
041703 - 800-243-0000
041705 - ..
041706 - Talked to Octavio
041708 - ..
041709 - He proposed using video mode 760 x 320 instead of 1080p. Explained
041710 - this is an hdtv that uses HDMI protol.
041712 - ..
041713 - Octavio put the call on hold to investigate.
041715 - ..
041716 - After holding for about 15 mintues, the line failed and the call was
041717 - disonnected.
041719 - ..
041720 - While holding for help on improving the screen display for SDS, per
041721 - above, ref SDS 0 5K4G, research found...
041722 -
041723 -
041724 -
041726 - ..
041727 - Scaling Fix Black Bar Problem Overscanning Adjustment
041728 -
041729 - Black bar problem was solved previously for c17 reported 101115.
041730 - ref SDS 1 Y94N
041732 - ..
041733 - This problem is occurring configuring the new LG 37 with c17 that has
041734 - graphics circuit board...
041735 -
041736 - ATI Radion HD 5570
041738 - ..
041739 - The problem can be solved on c17 32-bit mode opening...
041740 -
041741 - Radeon Graphics
041742 - Catalyst Control Center
041743 - Desktops and Displays
041744 - My Digital Flat Panels
041745 - Scaling Options digital Flat Panel
041746 -
041748 - ..
041749 - Alternate Windows 7 menu path to fix black bar problem by applying
041750 - scaling options to adjust overscanning.
041751 -
041752 - Control Panel
041753 - Appearance and Personalization
041754 - Display\Screen Resolution
041755 - Advanced Settings
041757 - ..
041758 - Select...
041759 -
041760 - Catalyst Control Center
041761 - Desktop and Displays
041762 - My Digital Flat Panels
041763 - Scaling Options (Digital Flat Panel)
041765 - ..
041766 - This section has a feature for setting scaling options for underscan
041767 - and overscan.
041769 - ..
041770 - By moving the scaling bar left from Overscan toward Underscan, the
041771 - taskbar is moved up to fully display on the computer screen.
041773 - ..
041774 - This solved the display problem for c17 Windows 7 32-bit mode.
041776 - ..
041777 - Persistent and residual problem is that setting overscannin and
041778 - underscanning for one display requires changing settings for another
041779 - display.
041781 - ..
041782 - Want to switch television computer monitor displays at will without
041783 - wasting time resetting configuration.
041785 - ..
041786 - Switched c17 with new LG 37" HDTV and in Windows 7 64-bit mode.
041788 - ..
041789 - Same problem occurred with overscanning.
041791 - ..
041792 - Could not find a scaling options menu in 64-bit mode.
041794 - ..
041795 - On the Internet took quite awhile, but finally found and downloaded
041796 - Windows 7 64-bit device driver for video graphics circuit board....
041797 -
041798 - ATI Radion HD 5570
041800 - ..
041801 - This is saved at...
041802 -
041803 - G:\00\c17_setup\Radeon HD5570\12-3_vista_wn7_64_dd_ccc.exe 165,450 KB
041805 - ..
041806 - Also stored in...
041807 -
041808 - G:\00\Radeon HD5570\12-3_vista_wn7_64_dd_ccc.exe 165,450 KB
041810 - ..
041811 - After installing this new driver on c17, installation processing
041812 - creates the following directories...
041813 -
041814 -
041815 - c17 L:\AMD\Support\12-3_vista_wn7_64_dd_ccc\
041816 -
041817 - c17 L:\Program Files\ATI\CIM\
041818 -
041819 - c17 L:\Program Files\ATI Technologies\
041821 - ..
041822 - This is a significantly different configuration from the file
041823 - structure for Windows 7 32-bit.
041825 - ..
041826 - After installing the updated video graphics device driver, was able to
041827 - locate Catalyst Control Center for windows 7 64-bit...
041828 -
041829 - Generic PnP Monitor and ATI Radeon HD 5570 Properties
041831 - ..
041832 - This has 5 tab submenues...
041833 -
041834 - Color Management
041835 - Adapter
041836 - Monitor
041837 - Troubleshoot
041838 - Catalyst Control Center
041839 -
041840 -
041842 - ..
041843 - Color Management Change from Vizio 32 to LG 37" HDTV
041844 -
041845 - Screen colors was another big problem with the new "improved" high
041846 - priced 37" HDTV used for a computer monitor with HDMI.
041847 -
041848 - Do not have bright crisp colors for the computer screen with the new
041849 - LG 37" television that are supported by the older model Vizio 32"
041850 - VA32M HDTV.
041852 - ..
041853 - Colors are controlled on c17 with...
041854 -
041855 - Catalyst Control Center
041857 - ..
041858 - This is accessed by...
041859 -
041860 - Control Panel
041861 - Appearance and Personalization
041862 - Display\Screen Resolution
041863 - Advanced Settings
041865 - ..
041866 - The "Advanced Settings" directory is opened by clicking this option
041867 - in the lower right side of the "Screen Resolution" directory, and
041868 - opens a different menu...
041869 -
041870 -
041872 - ..
041873 - Selecting the last one opens choices...
041874 -
041875 - Catalyst Control Center
041876 - Desktop and Displays
041877 - Desktop Management
041878 - Desktop Color
041880 - ..
041881 - This location has 3 color adjustments for c17 64-bit mode running the
041882 - older Vizio VA32M HDTV...
041883 -
041884 - Gamma
041885 -
041886 - 0.5..................... 3.5
041888 - ..
041889 - Brightness
041890 -
041891 - -100.................... 100
041893 - ..
041894 - Contrast
041895 -
041896 - 0....................... 200
041898 - ..
041899 - Using the mouse to slide the control left or right changes the
041900 - appearance of everything displayed on the desktop.
041902 - ..
041903 - On c17 for the old Vizio VA32M displa]^ the system defaults work best.
041905 - ..
041906 - For the new LG 37" television received today configured with both the
041907 - c17 and the new computer c18, these color controls can be adjusted to
041908 - improve appearance of SDS, but not enough to make it useful for a
041909 - working tool 24/7.
041911 - ..
041912 - Try smaller font...
041914 - ..
041915 - Line 280, ref OF 1 DZ8N, -entry 1530 in \01\33\000008
041916 -
041917 - -entry 1530
041918 - font "Lucida ConsoleP" 17
041919 - font "Lucida ConsoleP" 18
041920 -
041921 - No line draw
041922 - font "Terminal" 12
041923 - No line draw
041924 - font "Consolas" 20
041925 - No line draw
041926 - font "Courier" 20
041928 - ..
041929 -
041930 - -exit
041931 -
041932 - Changing to a smaller font on a larger screen did not solve
041933 - problem of faded fuzzy, blurry characters.
041934 -
041935 -
041937 - ..
041938 - Mouse Erratic Fail Response Declines
041939 -
041940 - Seems that after adjusting overscaling on c18, the mouse has become
041941 - less responsive. Performance has declined to the point of failure.
041942 -
041943 - Thought the problem might be the battery, even though of the two
041944 - wireless pointers, this one has much less use than the other, which
041945 - has been used day and night for 2 months without losing charge.
041947 - ..
041948 - Tried the other mouse, and it too showed erratic, non-responsive
041949 - performance.
041951 - ..
041952 - Finally, tried the original wireless mouse mostly used with c16, and
041953 - so also not used very much the past year. However, this mouse was
041954 - also erratic to the total failure.
041956 - ..
041957 - Later tried resetting overscanning back so the task bar is visible on
041958 - the new LG, per above. ref SDS 0 4I6O
041959 -
041960 -
041961 -
041962 -
041963 -
041964 -
041965 -
041966 -
0420 -