CONTACTS
SUBJECTS
C18 Computer Shipped Ahead Schedule 3 Weeks Fedex Tracking 685429176
2003 -
2003 - ..
2004 - Summary/Objective
2005 -
200501 - Follow up ref SDS 19 0000. ref SDS 18 0000.
200502 -
200503 -
200504 -
200505 -
200506 -
200508 - ..
2006 -
2007 -
2008 - Progress
2009 -
200901 - C18 HP Computer Received 2 Weeks Ahead Schedule
200902 -
200903 - Follow up ref SDS 19 7T9I, ref SDS 18 7T9I.
200904 -
200905 - On 120205 ordered c18. ref SDS 16 6A5M
200906 -
200907 - c18 received yesterday on 120214 1433. ref SDS 19 7T9I, as planned in
200908 - HP's letter on 120209 0950. ref SDS 18 7T9I
200910 - ..
200911 - Today, called Sales Department...
200912 -
200913 - 888 917 8094
200915 - ..
200916 - Talked to Sierra.
200918 - ..
200919 - Issues...
200920 -
200921 - 1. Wireless mouse works sporadically with new computer, but works
200922 - well with the old computer, c17.
200924 - ..
200925 - 2. Wireless keyboard works very sporadically, and is not usable at
200926 - all, reported on 120214 1433. ref SDS 19 X54I
200928 - ..
200929 - Sierra said she has not encountered this problem previously.
200931 - ..
200932 - Sierra proposed replacing the keyboard and mouse to see if that will
200933 - correct the problem. She said HP does not require customers to
200934 - return defective mouse and keyboard products that are replaced.
200936 - ..
200937 - Sierra advised replacement equipment should be received within 5 - 7
200938 - days.
200940 - ..
200941 - Asked about talking to technical support to see if there is a
200942 - procedure to clear the problem without replacing equipment.
200944 - ..
200945 - Sierra will transfer the call to Technical Support after completing
200946 - discussion remaining issues on this order.
200948 - ..
200949 - Pending Issues....
200950 -
200951 - 3. Video graphics controller mini-HDMI may be solved, with the
200952 - converter, but would prefer standard HDMI port, for reasons
200953 - explained on 120214 1433. ref SDS 19 U84H
200955 - ..
200956 - Decided to defer this issue for now.
200958 - ..
200959 - 4. C18 received from HP was model H8 1280t Intel (Pittsburg)
200960 - motherboard shown in Packing List received on 120214 1433,
200961 - ref SDS 19 D43G, and rather than delivering h8qe ordered on
200962 - 120205 0907. ref SDS 16 6A5M
200964 - ..
200965 - Research indicates HP says model h8 1280t has Intel Sandy
200966 - Bridge E X79 Express chipset...
200967 -
200968 - http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03189539&cc=us&dlc=en&lc=en&product=5155363
200969 -
200970 - ...which was expected from research that supported purchase of
200971 - h8qe on 120205 0907. ref SDS 16 JN4F
200973 - ..
200974 - Sierra investigated and reported finding HP records show a mistake
200975 - occurred delivering an H8 1280t computer that conflicts with
200976 - customer's order H121417210 for an h8qe placed on 120205 0907.
200977 - ref SDS 16 6A5M,
200978 -
200979 - [On 120217 0750 called and talked to Dustin at HP Sales
200980 - Escalation about progress on Sierra's order for repairing
200981 - h8 1280t computer to conform with specified components,
200982 - ref SDS 20 7T9I, Dustin refused to believe wrong computer
200983 - was delivered, ref SDS 20 SR6E; proposed sending an h8qe
200984 - label to put on the computer, and said customer should file
200985 - a complaint. ref SDS 20 UI6N
200987 - ..
200988 - Sierra opened HP's product specification documents and verified Sandy
200989 - Bridge E technology for Intel Pittsburgh motherboard and X79 Express
200990 - chipset are specified for the h8 1280t computer, as shown on 120214
200991 - 1433. ref SDS 19 HF4N
200993 - ..
200994 - She feels another mistake occurred assembling a computer without
200995 - specified components, also, reported on 120214 1433. ref SDS 19 7260,
200996 - so performance problems will occur, like problems with the keyboard
200997 - and mouse, per above. ref SDS 0 DG4N
200999 - ..
201000 - Asked for case number or problem identification.
201002 - ..
201003 - Sierra said the sales department works from the original order number,
201004 - listed on 120205 0907. ref SDS 16 6A5M
201005 -
201006 - Invoice order.................... H121417210
201007 - Date............................. 120205
201009 - ..
201010 - Sierra said she entered an order to pick up the defective h8 1280t
201011 - computer, which will occur tomorrow or Friday.
201013 - ..
201014 - She will submit specifications and benchmark tests to compare and
201015 - determine if the h8 1280t is better or equal to h8qe ordered on 120205
201016 - 0907. ref SDS 16 6A5M She advised that customer can choose to repair
201017 - the h8 1280t to conform with specifications, or replace the h8 1280t
201018 - with an h8qe assembled according to specifications.
201020 - ..
201021 - Sierra will submit findings to customer email address and call back
201022 - tomorrow to finalize transaction correcting the shipping mistake in
201023 - this order, as reported on 120214 1433. ref SDS 19 HA6N
201024 -
201025 - [On 120217 0750 Dustin in HP Sales Escalation contends
201026 - Sierra made a mistake finding HP made mistakes delivering
201027 - wrong computer, and determining h8 1280t is out of spec,
201028 - ref SDS 20 SR6E, Dustin refused to believe wrong computer
201029 - was delivered, ref SDS 20 WG5M; proposed sending an h8qe
201030 - label to put on the computer, and said customer should file
201031 - a complaint. ref SDS 20 9J5F
201033 - ..
201034 - Sierra transferred the call to discuss work arounds on keyboard and
201035 - mouse not working on defective h8 1280t.
201037 - ..
2011 -
2012 -
2013 - 1839
2014 -
201401 - Transferred to Technical Support...
201402 -
201403 -
201405 - ..
2015 -
2016 -
2017 - 1926
2018 -
201801 - Talked to Hoi.
201803 - ..
201804 - Case number................................. 8057391816
201806 - ..
201807 - Looks like wireless mouse and keyboard both work with the earlier
201808 - computer, c17.
201810 - ..
201811 - Explained problems discussed with Sierra, per above. ref SDS 0 E34I
201813 - ..
201814 - Hoi feels that since the computer does not have specified components
201815 - it is difficult to trouble shoot performance problems using the
201816 - keyboard and mouse. Since the computer is being picked up for repairs
201817 - and/or replacement, addressing keyboard and mouse performance should
201818 - wait until the computer is assembled according to product specs.
201819 -
201820 -
201821 -
201822 -
201823 -
201824 -
201825 -
201826 -
2019 -