CONTACTS
SUBJECTS
Default Null Subject Account for Blank Record
0403 -
0403 - ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 5 0000. ref SDS 4 0000.
040502 -
040503 -
040504 -
040505 -
040507 - ..
0406 -
0407 -
0408 - Progress
0409 -
040901 - Submit claim to replace the computer, per report on 120214 1433.
040902 - ref SDS 2 D43G, and planning on 120218 1802. ref SDS 5 FX5I
040903 -
040904 - [On 120305 1537 follow up, ref SDS 14 1V8O
040906 - ..
040907 - Request replace out of spec h8 1280t or h8qe with specifications
040908 - listed for c13 in placing order on 120205 0907. ref SDS 1 6A5M
040909 -
040910 - i7-3960X Extreme Edition Sandy Bridge E technology
040911 - DX79SI motherboard socket, LGA 2011
040912 - X79 Express chipset
040913 -
040915 - ..
040916 - Search for Dell or Gateway computer with specs for c18 listed on
040917 - 120205 0907. ref SDS 1 6A5M
040919 - ..
040920 - Got a phone number for Dell....
040921 -
040922 - 800 999 3355
040924 - ..
040925 - Talked to Sayeed in Home Sales department.
040927 - ..
040928 - Sayeed said he can sell the computer we want, per above. ref SDS 0
040929 - TQ7H
040931 - ..
040932 - He helped assemble a computer online, similar to HP, but when it was
040933 - over turned out he is trying to sell...
040934 -
040935 - Intel i6-2600
040937 - ..
040938 - After further consideration, Sayeed will do research and call back to
040939 - quote a price for our specification.
040940 -
040942 - ..
0410 -
0411 -
0412 - 1941
0413 -
041301 - Sayeed did not call back.
041302 -
041303 -
041304 -
041306 - ..
0414 -
0415 -
0416 - 1947
0417 -
041701 - Called HP Sales Escalation Department, following up call with Russel
041702 - on 120222 1125. ref SDS 8 9Z8X
041703 -
041704 - 888 227 8451
041706 - ..
041707 - Russel has not responded to the letter submitted on 120224 1146.
041708 - ref SDS 11 6P4H, and requesting assistance to correct problems with
041709 - order H121417210 placed on 120205 0907. ref SDS 1 6A5M
041711 - ..
041712 - Talked to Madeline.
041714 - ..
041715 - Explained background receiving defective h8 1280t with wrong
041716 - motherboard and chipset, shown on 120214 1433. ref SDS 2 7260 Further
041717 - explained repeated commitments by HP sales agents to correct the
041718 - problem have failed, shown in case study on 120218 1802. ref SDS 5
041719 - II9H
041720 -
041721 - [On 120229 1633 at 2024 received Madeline's letter from HP.
041722 - ref SDS 13 E961, in which HP misstates defect with h8 1280t
041723 - saying it had the wrong processor, ref SDS 13 MV7Q, which
041724 - is incorrect, since the processor was correct, but the
041725 - motherboard and chipset installed with the processor were
041726 - incorrect, shown in the record on 120214 1433. ref SDS 2
041727 - 7260
041729 - ..
041730 - Madeline said she will process an exchange to deliver an h8 1280t with
041731 - specified parts, as shown on HP's Internet address, cited in the
041732 - record on 120214 1433, ref SDS 2 HF4N, and implementing customer
041733 - intent placing order H121417210 on 120205 0907. ref SDS 1 6A5M
041735 - ..
041736 - Added TV tuner, and changed video card to...
041737 -
041738 - 1GB DDR5 Radeon HD 6850
041739 - [2 DVI, 2 mini-DP,
041740 - HDMI. VGA adapter]............... $50
041741 -
041742 - TV tuner......................... 50
041744 - ..
041745 - Madeline advised that the tv tuner is explained on HP's sales
041746 - Internet address....
041747 -
041748 - TV tuner, ATSC-NTSC with PVR, remote
041749 -
041750 - http://www.shopping.hp.com/webapp/shopping/cto.do#anchor-top
041751 -
041752 - ...and which further cites under "Help me decide"...
041753 -
041754 - http://www.shopping.hp.com/webapp/shopping/popups/moreInfo.jsp;HHOJSID2=g2QvP41G941QJ18gLnwjv8hLCsZLmpGjYQQvMs8JjTV6N1fVyX23!-162816687?category=TV_ENT_R&catUid=m_c_13
041756 - ..
041757 - TV FEATURES: Dual-format NTSC or over-the-air ATSC
041758 - high-definition TV tuner* with Personal Video Recorder
041759 - (PVR). BENEFITS: Lets you watch, pause, and replay from
041760 - cable, digital cable, digital satellite, or over-the-air
041761 - TV. Record your favorite TV shows with your PC. * ATSC
041762 - high-definition (HD) and NTSC source content varies and
041763 - will depend on broadcast signal, antenna, geographic
041764 - location and other factors. An external over-the-air
041765 - antenna that receives UHF and VHF signals is required for
041766 - ATSC reception. Viewing HD content will require a
041767 - compatible high-definition display. Ability to record,
041768 - edit, or transfer broadcast content such as TV programming
041769 - may be limited depending on the type of content.
041770 - Performance issues may arise, and do not constitute defects
041771 - in the product.
041773 - ..
041774 - Madeline said she will add these items to the order for total
041775 - additional charge tax included of $84, reflecting customer discount.
041776 -
041777 - [On 120229 1633 Madeline's letter confirms additional
041778 - payment of $84.55 is needed to conclude transaction.
041779 - ref SDS 13 MV7T
041781 - ..
041782 - [On 120327 1431 Steve in HP technical support coordinating
041783 - with Comcast to configure tv tuner for accomplishing
041784 - performance represented by HP. ref SDS 15 RI4F
041786 - ..
041787 - [On 120514 1632 received call from Chirsti at HP on setting
041788 - up tv tuner according to HP requirements, ref SDS 16 UE5I;
041789 - Chris was unable to make progress, ref SDS 16 794K, but
041790 - noted conflict between tv tunor specified in purchase order
041791 - and the packing list showing what was actually shipped.
041792 - ref SDS 16 OP6M
041794 - ..
041795 - [On 120520 0952 letter to Mario asks HP case management
041796 - about resolving possible hardware conflicts in order to
041797 - setup tv tuner. ref SDS 17 0L8G
041799 - ..
041800 - Madeline will send a letter confirming that replaced computer will be
041801 - be...
041802 -
041803 - h8 1280t with...
041804 - i7-3960X Extreme Edition Sandy Bridge-E processor
041805 - Intel PIttsburg motherboard and
041806 - Intel x79 express chipset designed for socket LGA 2011
041808 - ..
041809 - If we get that letter will approve exchange transaction, and pay the
041810 - $84 additional charge.
041811 -
041812 - [On 120229 1633 at 2024 received Madeline's letter from HP.
041813 - ref SDS 13 E961, in which HP misstates defect with h8 1280t
041814 - saying it had the wrong processor, ref SDS 13 MV7Q, which
041815 - is incorrect, since the processor was correct, but the
041816 - motherboard and chipset installed with the processor were
041817 - incorrect, shown in the record on 120214 1433. ref SDS 2
041818 - 7260
041820 - ..
041821 - Madaline will then execute the order, and customer will receive
041822 - another form letter confirming the order, and that letter will not
041823 - specify the motherboard and chipset. Madeline said HP's standard form
041824 - letter to customers cannot be modified, however, customer can rely on
041825 - HP to implement product specification shown in initial confirmation
041826 - letter.
041828 - ..
041829 - Madeline could not find HP's Interent address listed in the record on
041830 - 120214 1433, ref SDS 2 HF4N, that specifies and offers for sale the h8
041831 - 1280t to facilitate notifying the factory about installing specified
041832 - components.
041834 - ..
041835 - Took about an hour on the telephone for Madeline trying to find the
041836 - Interenet address...
041837 -
041838 - http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03189539&cc=us&dlc=en&lc=en&product=5155363
041840 - ..
041841 - Offered to send Madeline a letter with a link to HP's address.
041843 - ..
041844 - Madeline said her boss and HP management feel that working by
041845 - conversation to navigate complex transactions is faster and easier
041846 - than using electronic transmission of written communications that
041847 - avoid errors, loss, conflict, and calamity relying solely on talking.
041849 - ..
041850 - Ultimately, Madeline could not find HP's Internet address showing
041851 - product specifications for h8 1280t, which she needs to incorporate
041852 - into her letter. We tried saying HP's 500 character URL with the
041853 - telephone. After 10 mistakes, gave up.
041855 - ..
041856 - Madelne will perform research offline, and send the letter tomorrow
041857 - confirming scope of order to correct defects in h8 1280t delivered by
041858 - HP on 120214.
041859 -
041860 - [On 120229 1633 at 1747 called HP and talked to Madeline;
041861 - she found the HP specifications for h8 1280t, and sent a
041862 - letter confirming scope and terms to replace defective
041863 - computer. ref SDS 13 GQ5I
041865 - ..
041866 - [On 120229 1633 at 2024 received Madeline's letter from HP.
041867 - ref SDS 13 E961 HP misstates defect with h8 1280t saying
041868 - it had the wrong processor, ref SDS 13 MV7Q, which is
041869 - incorrect, since the processor was correct, but the
041870 - motherboard and chipset installed with the processor were
041871 - incorrect, shown in the record on 120214 1433. ref SDS 2
041872 - 7260
041873 -
041874 -
041875 -
041877 - ..
0419 -
0420 -
0421 - 2129
0422 -
042201 - Research seems to indicate what HP calls an Intel Pittsburgh
042202 - motherboard is specifedy by Intel....
042203 -
042204 - DP67BGB3
042206 - ..
042207 - This presents a challenge communicating with the team.
042209 - ..
042210 - Intel has stuff on this motherboard, but nothing positive. It has no
042211 - current listings for motherboards.
042213 - ..
042214 - Intel product specifications for DX79SI motherboards is located at...
042215 -
042216 - http://www.intel.com/content/www/us/en/search.html?keyword=dx79si
042218 - ..
042219 - Research on the Internet says in part on overclocking...
042220 -
042221 - The intel DP67BGB3 is a socket lga1155 board and the intel i7
042222 - 3960x is an lga2011 , soo that would make sense the two
042223 - wouldn't work.
042225 - ..
042226 - This presents a concern that the Intel Pittsburgh motherboard does not
042227 - provide good support, particularly overclocking, for the i7-3960X
042228 - Sandy Bridge Extreme processor technology that requires the LGA 2011
042229 - socket.
042230 -
042231 - [On 120229 1633 follow up, ref SDS 13 SL4U
042233 - ..
042234 - Video on overclocking procedures for ASUS Sandy Bridge technology...
042235 -
042236 - http://www.youtube.com/watch?v=Kx2z07sFM2I
042238 - ..
042239 - Key requirement is heat management.
042241 - ..
042242 - Video presenter seems to indicate overclocking to 4.5 is handled
042243 - easily with standard heat sink equipment.
042245 - ..
042246 - Above 4.5 GHz, additional cooling is required.
042248 - ..
042249 - Power supply unit should be high, we have ordered 600W.
042251 - ..
042252 - Advanced Manual Overclocking...
042254 - ..
042255 - Manual overclocking can generally be set at 1.25% of baseline
042256 - specification.
042258 - ..
042259 - Avoid DRAM overclocking due to heat problems.
042261 - ..
042262 - Turbo ratio increases CPU clock speed.
042264 - ..
042265 - May not be able to set all 6 cores oveclocked; can experiment.
042266 -
042267 -
042268 -
042269 -
042271 - ..
0423 -
0424 -
0425 - 2330
0426 -
042601 - Guidance on overclocking i7-970 installed in c17...
042602 -
042603 - Intel Core i7 970 @ 3.20GHz
042604 - Gulftown 32nm Technology
042605 -
042606 - http://www.overclockers.com/forums/showthread.php?t=684011
042608 - ..
042609 - Basically its this: You will need to set your memory speed and
042610 - timings manually as well as set the memory voltage to its
042611 - stock value. Raise Vtt by .15 and Vcore .15 and raise your FSB
042612 - until it doesnt boot. But check out the guide its WAY more
042613 - detailed than that and can get you started.
042615 - ..
042616 - Detailed instructions on overclocking is listed at...
042617 -
042618 - http://www.overclockers.com/3-step-guide-overclock-core-i3-i5-i7/
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0427 -