CONTACTS
0201 - Comcast Corporation
020101 - Mr. Customer Assistant
020103 - Customer Support Department
SUBJECTS
Default Null Subject Account for Blank Record
0403 -
0403 - ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 5 T18X.
040502 -
040503 -
040504 -
040505 -
040507 - ..
0406 -
0407 -
0408 - Progress
0409 -
040901 - How to connect the wires to record television broadcasts.
040902 -
040903 - Got number from record buying c18 at HP sales on 120314 0832.
040904 - ref SDS 4 665H
040905 -
040906 - 800 474 6836
040908 - ..
040909 - Talked to Pushpam.
040911 - ..
040912 - Need model and serial number from invoice on 120320 1643. ref SDS 5
040913 - HA6N
040915 - ..
040916 - Could not understand the person doing the help in India.
040918 - ..
040919 - Finally, figured out could connect the compuer to the cable port.
040920 -
040922 - ..
0410 -
0411 -
0412 - 1539
0413 -
041301 - Called Comcast.
041302 -
041303 - 800-945 2288 O-00000859 0405
041305 - ..
041306 - Talked to Jerry.
041308 - ..
041309 - Jerry seemed to indicate Comcast provides or sells a TV tuner for the
041310 - computer. Since c18 was sold with a TV tuner, reported on 120314
041311 - 0832, ref SDS 4 MM5G, we need a solution to apply the HP TV tuner.
041312 -
041314 - ..
0414 -
0415 -
0416 - 1553
0417 -
041701 - After calling Comcast, tried connecting the c18 TV tuner coaxel port
041702 - to the Comcast input data cable using the splitter installed on 101016
041703 - 0712. ref SDS 1 N35H
041705 - ..
041706 - This yielded some television content for standard commercial
041707 - television, but nothing for cable channels.
041709 - ..
041710 - Moved c18 into the bedroom and connected the TV tuner coaxel cable to
041711 - the output port on cable controller, which is next to the input port,
041712 - and which is connected to the new Vizio xvt3d424sv television in the
041713 - armoire, installed on 120206 0845. ref SDS 2 U65H
041715 - ..
041716 - Connected the tv tuner port in c18 to an output coaxel cable on the
041717 - back of the Comcast cable controller and next to the input coaxel
041718 - cable.
041719 -
041721 - ..
041722 - Called HP and got case number...
041723 -
041724 - 8058297916
041726 - ..
041727 - In order to get HP assistance, made about 6 calls talking to...
041728 -
041729 - Freddie
041730 - Robert
041731 - Cherry
041732 - Wade
041733 - Steve
041735 - ..
041736 - After all these calls due to dropped lines and transfers was finally
041737 - connected with Steve.
041739 - ..
041740 - Steve said he would get in trouble for presenting his last name to the
041741 - customer for completing record on contact identification.
041743 - ..
041744 - Steve asked about problem to solve?
041746 - ..
041747 - Reviewed setup requirements for tv tuner presented by HP sales in the
041748 - call on 120228 1827. ref SDS 3 YY7F
041749 -
041750 - TV FEATURES: Dual-format NTSC or over-the-air ATSC
041751 - high-definition TV tuner* with Personal Video Recorder
041752 - (PVR). BENEFITS: Lets you watch, pause, and replay from
041753 - cable, digital cable, digital satellite, or over-the-air
041754 - TV. Record your favorite TV shows with your PC. * ATSC
041755 - high-definition (HD) and NTSC source content varies and
041756 - will depend on broadcast signal, antenna, geographic
041757 - location and other factors. An external over-the-air
041758 - antenna that receives UHF and VHF signals is required for
041759 - ATSC reception. Viewing HD content will require a
041760 - compatible high-definition display. Ability to record,
041761 - edit, or transfer broadcast content such as TV programming
041762 - may be limited depending on the type of content.
041763 - Performance issues may arise, and do not constitute defects
041764 - in the product.
041766 - ..
041767 - Explained the television cable connection from the computer to the
041768 - Comcast cable controller, per above. ref SDS 0 FI5J
041770 - ..
041771 - Steve seemed to say this is a correct configuration for Windows
041772 - Mediacenter software.
041774 - ..
041775 - Asked about the 2 cables with pin connectors and sensors?
041777 - ..
041778 - Steve said these are infrared (IR) cables required for using the tv
041779 - tuner.
041781 - ..
041782 - Steve said he has do research on connecting these cables.
041784 - ..
041785 - After considerable research, Steve explained how to connect two IR
041786 - (Infrared) cables.
041787 -
041788 - 1. Remote control sensor cable.
041789 -
041790 - Plug red pin into red pin port in the back panel very near
041791 - the bottom of the CPU case.
041793 - ..
041794 - This sensor is aimed in the direction for the remote
041795 - control to transmit to the sensor for channels, changing
041796 - volume and recording broadcasts.
041798 - ..
041799 - 2. Remote control "blaster" cable.
041800 -
041801 - Plug black pin into the left pin port also at the bottom of
041802 - the case on the back panel. There are 2 black pin ports
041803 - next to the red pin port used in step 1, above. Connect
041804 - the "blaster" cable into the 1st port rather than the port
041805 - in the midddle next to the red pin port.
041807 - ..
041808 - This sensor is amied at the Comcast cable controller, so
041809 - it can transmit signals to the cable controller, similar
041810 - to the Comcast remote control.
041812 - ..
041813 - Windows Media Center successfully configured to use the Comcast cable
041814 - controller for displaying television broadcasts.
041816 - ..
041817 - However, could not get the HP remote control to transmit signals
041818 - through the TV tuner to the Comcast cable controller for changing
041819 - channels, chaning the sound, nor recording movies.
041821 - ..
041822 - Tried several alternate configurations using the 2 pin ports for the
041823 - remote control "blaster" cable. Nothing worked.
041825 - ..
041826 - We reviewed objectives configure the tv tuner for performing as
041827 - represented by HP in entering order H121988954 placed on 120314 0832,
041828 - ref SDS 4 6Q4J, and reported in the call with HP sales agent on 120228
041829 - 1827. ref SDS 3 YY7F
041831 - ..
041832 - Steve will research HP requirements for configuring the remote control
041833 - "blaster" cable so the HP remote control signals will control Comcast
041834 - cable controller box.
041836 - ..
041837 - HP will call back tomorrow after 1500 with results of research on
041838 - fixing the problem.
041839 -
041840 - [On 120328 1443 Steve did not call back; received call from
041841 - someone in India could not understand, so no progresss on
041842 - case 8058297916 to configure c18 with television tuner for
041843 - recording live broadcasts on computer. ref SDS 7 AC7M
041845 - ..
041846 - There is a fitting that has not yet been applied about 1" long
041847 - connects to the TV tuner with a conventional 9 pin round cable
041848 - connection, similar to a keyboard connection before the switch to USB
041849 - ports. The other end has a yellow port for a single pin connection.
041850 -
041851 - [On 120410 1928 letter from Ben in HP Customer Care
041852 - Department offers to facilitate resolution of c18
041853 - procurement issues. ref SDS 8 PPXQ
041855 - ..
041856 - [On 120423 1506 HP case manager, Mario, assigned case
041857 - number 7502377295 to fix tv tuner, networking, Windows
041858 - permissions, and device driver issues. ref SDS 9 VS5M
041860 - ..
041861 - [On 120507 1528 Trevor in HP technical support reports
041862 - finding no record of communication with the customer from
041863 - the letter today on 120427. ref SDS 10 KK4N; was unable to
041864 - apply HP remote assistance system due to problems with HP
041865 - computers, and so could not make progress on pending
041866 - issues. ref SDS 10 G63L
041868 - ..
041869 - [On 120514 1632 received call from Chirsti at HP on setting
041870 - up tv tuner according to HP requirements, ref SDS 11 UE5I;
041871 - Chris was unable to make progress, ref SDS 11 794K, but
041872 - noted conflict between tv tunor specified in purchase order
041873 - and the packing list showing what was actually shipped.
041874 - ref SDS 11 OP6M
041876 - ..
041877 - [On 120520 0952 letter to Mario asks HP case management
041878 - about resolving possible hardware conflicts in order to
041879 - setup tv tuner. ref SDS 12 0L8G
041880 -
041881 -
041882 -
041883 -
041884 -
041885 -
041886 -
0419 -
Distribution. . . . See "CONTACTS"