CONTACTS
0201 - Comcast Corporation
020101 - Mr. Customer Assistant
020103 - Customer Support Department
SUBJECTS
Default Null Subject Account for Blank Record
0403 -
0403 - ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 5 0000, ref SDS 4 0000.
040502 -
040503 -
040504 -
040505 -
040507 - ..
0406 -
0407 -
0408 - Progress
0409 -
040901 - How to connect the wires to record television broadcasts.
040902 -
040903 - HP technical support is shown in the record buying c18 at HP sales on
040904 - 120314 0832. ref SDS 3 665H
040905 -
040906 - 800 474 6836
040908 - ..
040909 - Received call from someone in India.
040911 - ..
040912 - He asked to explain the problem.
040914 - ..
040915 - After some discussion it was determined this person called to follow
040916 - up work with Steve last night on configuring the television tuner
040917 - installed in c18, reported on 120327 1431. ref SDS 5 EY7Y
040919 - ..
040920 - Asked the caller if he read the record prepared by Steve?
040922 - ..
040923 - The caller said no, and asked to hold while he reviews the record.
040924 -
040926 - ..
0410 -
0411 -
0412 - 1445
0413 -
041301 - Caller returned to the line, and asked if he could take control of
041302 - the computer to attempt configuration solutions.
041304 - ..
041305 - Asked if HP has coordinated with Comcast to resolve configuration
041306 - issues, as planned in the call with Steve yesterday on 120327 1431.
041307 - ref SDS 5 EY7Y
041309 - ..
041310 - The caller said this has not been done.
041312 - ..
041313 - Asked the call to perform required coordination and call back with a
041314 - solution.
041315 -
041316 -
041317 -
041318 -
041319 -
041320 -
041321 -
041322 -
041323 -
0414 -
Distribution. . . . See "CONTACTS"