CONTACTS
SUBJECTS
C18 Serial 2MD20606BY Receive H8 1280t Wrong Computer Procurement Or
H8 1280t Introduction 120128 Ship Without Specified Components Proce
2504 -
2504 - ..
2505 - Summary/Objective
2506 -
250601 - Follow up ref SDS 57 0000. ref SDS 54 0000.
250602 -
250603 -
250604 -
250605 -
250606 -
250608 - ..
2507 -
2508 -
2509 - Background...
2510 -
251001 - 1. On 120320 received c18 from HP, ref SDS 38 7T9I, and determined
251002 - it meets objectives for high performance. ref SDS 38 V57F
251004 - ..
251005 - 2. On 120321 performed initial system organization. ref SDS 39
251006 - KB4H This showed requirement for another 256 GB SSD for
251007 - running windows 7 32-bit and windows 7 64-bit on separate
251008 - physical drives. ref SDS 39 OL4F
251010 - ..
251011 - 3. On 120327 1431 tried assistance from HP to configure tv tuner;
251012 - on hold for hours talking to 5 or 6 different departments with
251013 - many dropped lines, ref SDS 40 KP6J; eventually talked to Steve
251014 - who helped setup medicacenter software, but was unable to
251015 - complete work, ref SDS 40 4T7I, accomplish HP requirements for
251016 - tv tuner shown on 120228 1827. ref SDS 32 YY7F Steve planned
251017 - to peform research on finalinzing tv tuner setup and will call
251018 - back to report findings. ref SDS 40 RI4F
251020 - ..
251021 - 4. On 120402 ordered Windows 7 Ultimate upgrade, ref SDS 42 EO6L,
251022 - and research on configuring Windows 7 Ultimate on assigned
251023 - partition and entering Administrator as primary user. 120402
251024 - 2338, ref SDS 42 RL5N
251026 - ..
251027 - 5. On 120410 1928 letter from Ben at HP Customer Care Team offers
251028 - assistance resolving setup issues. ref SDS 45 PPXQ
251030 - ..
251031 - 6. On 120411 Morris installed 2nd SSD Samsung model 830 256 GB in
251032 - c18. ref SDS 46 CI6F
251034 - ..
251035 - 7. On 120416 Microsoft case #1175180605, ref SDS 47 NB6F, and was
251036 - told to buy Windows 7 Ultimate 64-bit full version for
251037 - installing to a specified partition other than c drive.
251038 - ref SDS 47 YE6O
251040 - ..
251041 - 8. On 120418 partitioned disks and assigned drive letters, with
251042 - plan to install w7 64-bit on i and 32-bit on j. ref SDS 48 Q55G
251044 - ..
251045 - 9. On 120419 received Windows 7 Ultimate 64-bit full version and
251046 - it failed to install correctly; even when installed on another
251047 - partition, and without no other partitions specified, Microsoft
251048 - created convuluted partition assignments to designate OS on c
251049 - drive, contrary to requirements. ref SDS 50 SN5G
251051 - ..
251052 - 10. On 120421 Windows 7 Ultimate registry lists only 30% of mounted
251053 - devices, ref SDS 52 AR5F, may be causing network adapter
251054 - failure. ref SDS 52 0Q3L
251056 - ..
251057 - 11. On 120422 1130 letter notifies Ben at HP Customer Care Team
251058 - that C18 upgraded, ref SDS 53 IO6N, and requests help offered
251059 - in HP's letter on 120410 to complete setup. ref SDS 53 FX4Q
251061 - ..
251062 - 12. On 120423 1506 called case manager for help setting up c18 and
251063 - received case number 7502377295. ref SDS 54 BH4K
251065 - ..
251066 - 13. On 120423 1506 at 1648 Casey in HP Technical Support issued
251067 - service ticket number 8058852092; failed to make progress on
251068 - pending issues, doing more research and will call back to
251069 - complete work. ref SDS 54 F47J
251071 - ..
251072 - 14. On 120423 1506 at 1648 received letter from Mario confirming HP
251073 - support work on c18 will be managed under case number
251074 - 7502377295. ref SDS 54 LQ5G
251076 - ..
251077 - 15. On 120426 1006 Mario called asking about progress resolving
251078 - customer care issues, ref SDS 56 SH5N, and coordinating
251079 - communication with technical support. ref SDS 56 PQXQ
251081 - ..
251082 - 16. On 120427 1344 letter to Mario case manager thanking HP
251083 - for technical support on setting up c18. ref SDS 57 I36N
251085 - ..
251086 - 17. On 120428 Windows 7 Ultimate could not be configured on c18
251087 - because xp would not run to enable upgrading on standard disk
251088 - partitions. ref SDS 58 3X5F
251090 - ..
251091 - 18. On 120507 1528 Trevor in HP technical support reports finding
251092 - no record of communication with the customer from the letter on
251093 - 120427. ref SDS 59 KK4N; was unable to apply HP remote
251094 - assistance system due to problems with HP computers, and so
251095 - could not make progress on pending issues. ref SDS 59 G63L
251097 - ..
251098 - 19. On 120514 1632 received call from Chirsti at HP on setting up
251099 - tv tuner according to HP requirements, ref SDS 60 UE5I; Chris
251100 - was unable to make progress, ref SDS 60 794K, but noted
251101 - conflict between tv tunor specified in purchase order and the
251102 - packing list showing what was actually shipped. ref SDS 60 OP6M
251103 -
251104 -
251105 -
251107 - ..
2512 -
2513 -
2514 - Progress
2515 -
251501 - HP Notified Provide Assistance TV Tuner Setup
251502 -
251503 - Follow up ref SDS 57 I36N, ref SDS 54 IO6N.
251504 -
251505 - 1. Subject: C18 Setup H8 1280t Case #7502377295 Confirmation #KGX612-01 Service ticket #8058297916 and #8058852092
251506 - Date: Sun, 20 May 2012 11:40:58 -0700
251514 - ..
251515 - 2. Following up your call on 120426, ref SDS 56 SH5N, and the
251516 - letter to you the next day on 120427, ref SDS 57 I36N, Chris in
251517 - HP Technical Support Department called last week on 120514 to
251518 - provide assistance on order H121988954 placed with HP on
251519 - 120314. ref SDS 35 6Q4J Thanks very much for coordinating this
251520 - work.
251522 - ..
251523 - 3. The main problem to solve at this time is the tv tuner, as
251524 - related in the call with Chris (see "Progress" line 0412.
251525 - ref SDS 60 UE5I
251527 - ..
251528 - 4. In the call on 120514, Chris noted possible hardware conflict
251529 - between the original order and the actual tv tuner installed as
251530 - shown in the packing list. He indicated this should be
251531 - resolved by the case manager in order to setup the tv tuner
251532 - (see line 041416. ref SDS 60 OP6M
251534 - ..
251535 - 5. Please let me know progress on this matter toward completing
251536 - setup of c18.
251538 - ..
251539 - 6. Thanks again for good support. By copy notifying Ben with the
251540 - Customer Care Team on pending issues he asked about in a letter
251541 - on 120410 (see again "Progress" line 0412. ref SDS 45 PPXQ
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2516 -