CONTACTS
SUBJECTS
C18 Serial 2MD20606BY Receive H8 1280t Wrong Computer Procurement Or
H8 1280t Introduction 120128 Ship Without Specified Components Proce
2504 -
2504 - ..
2505 - Summary/Objective
2506 -
250601 - Follow up ref SDS 44 0000. ref SDS 43 0000.
250602 -
250603 -
250604 -
250605 -
250606 -
250608 - ..
2507 -
2508 -
2509 - Progress
2510 -
251001 - Windows 7 Ultimate 64-bit Setup Problems Resolution by Microsoft
251002 -
251003 - Follow up ref SDS 44 7T9I, ref SDS 43 7T9I.
251004 -
251005 - Background...
251006 -
251007 - 1. On 120320 received c18 from HP, ref SDS 33 7T9I, and determined
251008 - it meets objectives for high performance. ref SDS 33 V57F
251010 - ..
251011 - 2. On 120321 performed initial system organization. ref SDS 34
251012 - KB4H This showed requirement for another 256 GB SSD for
251013 - running the windows 7 32-bit and windows 7 64-bit on separate
251014 - physical drives. ref SDS 34 OL4F
251016 - ..
251017 - 3. On 120402 ordered Windows 7 Ultimate upgrade, ref SDS 36 EO6L,
251018 - and research on configuring Windows 7 Ultimate on assigned
251019 - partition and entering Administrator as primary user. 120402
251020 - 2338, ref SDS 36 RL5N
251022 - ..
251023 - 4. On 120411 Morris installed 2nd SSD Samsung model 830 256 GB in
251024 - c18. ref SDS 39 CI6F
251026 - ..
251027 - 5. On 120416 Microsoft case #1175180605, ref SDS 40 NB6F, and was
251028 - told to buy Windows 7 Ultimate 64-bit full version for
251029 - installing to a specified partition other than c drive.
251030 - ref SDS 40 YE6O
251032 - ..
251033 - 6. On 120418 partitioned disks and assigned drive letters, with
251034 - plan to install w7 64-bit on i and 32-bit on j. ref SDS 41 Q55G
251036 - ..
251037 - 7. On 120419 Windows 7 Ultimate 64-bit failed to install
251038 - correctly. ref SDS 43 SN5G
251040 - ..
251041 - 8. On 120420 Windows 7 Ultimate 64-bit continues install
251042 - incorrectly switching disks, eliminating and switching volumes
251043 - to prevent satisifying customer requirements. 120420 1707,
251044 - ref SDS 44 FV5N
251045 -
251046 -
251047 -
251049 - ..
2511 -
2512 -
2513 - 1715
2514 -
251401 - Microsoft Technical Support called...
251402 -
251403 - 800-642 7676
251404 -
251405 - ...implementing Microsoft work plan on 120420 1707. ref SDS 44 TY79
251407 - ..
251408 - Previously, got help setting up c16 at this number on 090710 1719.
251409 - ref SDS 1 R44M, and leading to call from Amol at Microsft. ref SDS 1
251410 - 0457
251412 - ..
251413 - Case number........................... 1175180605
251415 - ..
251416 - Talked to Shaun.
251418 - ..
251419 - He is also in India, but very easy to understand.
251421 - ..
251422 - Shaun proposed using the Interent for remote support services using
251423 - the Internet.
251425 - ..
251426 - Explained failure of Windows setup to configure networking, reported
251427 - on 120419 1652. ref SDS 43 165G
251429 - ..
251430 - He tried changing c to i in the registry.
251431 -
251432 - 1. Opened registry...
251433 -
251434 - DOS prompt.....
251435 -
251436 - C:>regedit
251438 - ..
251439 - 2. HKey_Local_Machine
251440 - System
251441 - MountedDevices
251443 - ..
251444 - This shows a list....
251446 - ..
251447 - Name Type Data
251448 - (Default) REG_SZ (value not set)
251449 - \??\Volume{3504a6b2-8bbb-11e1-97-d3-806e6ffe6963} REG_BINARY a6 92 4d 0e 00 00 10 00 00 00 00 00
251450 - \??\Volume{3504a6b2-8bbb-11e1-97-d3-806e6ffe6963} REG_BINARY
251451 - \??\Volume{3504a6b2-8bbb-11e1-97-d3-806e6ffe6963} REG_BINARY addresses all seem unique
251452 - \??\Volume{3504a6b2-8bbb-11e1-97-d3-806e6ffe6963} REG_BINARY
251453 - \??\Volume{3504a6b2-8bbb-11e1-97-d3-806e6ffe6963} REG_BINARY
251454 - \??\Volume{3504a6b2-8bbb-11e1-97-d3-806e6ffe6963} REG_BINARY
251455 - \??\Volume{3504a6b2-8bbb-11e1-97-d3-806e6ffe6963} REG_BINARY
251456 - \??\Volume{b7406e6e-8c9e-11e1-a9f3-ac778ee48238} REG_BINARY nn nn nn nn nn nn nn nn....
251457 - \DosDevices\C: REG_BINARY nn nn nn nn nn nn nn nn....
251458 - \DosDevices\D: REG_BINARY nn nn nn nn nn nn nn nn....
251459 - \DosDevices\E: REG_BINARY nn nn nn nn nn nn nn nn....
251460 - \DosDevices\F: REG_BINARY nn nn nn nn nn nn nn nn....
251461 - \DosDevices\G: REG_BINARY nn nn nn nn nn nn nn nn....
251462 - \DosDevices\H: REG_BINARY nn nn nn nn nn nn nn nn....
251463 - \DosDevices\I: REG_BINARY nn nn nn nn nn nn nn nn....
251464 -
251466 - ..
251467 - This list is notable for having only 7 ??\Volume entries, whereas c17
251468 - has 20 such listings. This difference suggests Windows setup failed
251469 - to configure some "devices." It may explain why the wireless nic
251470 - adapter was not configured.
251472 - ..
251473 - Shaun suggested changing...
251474 -
251475 - \DosDevices\C: REG_BINARY nn nn nn nn nn nn nn nn....
251476 -
251477 - ...to...
251478 -
251479 - \DosDevices\I: REG_BINARY nn nn nn nn nn nn nn nn....
251481 - ..
251482 - This was accepted in the registry, but c18 failed to boot correctly.
251484 - ..
251485 - Shaun assisted to open the regestry and change...
251486 -
251487 - \DosDevices\I: REG_BINARY nn nn nn nn nn nn nn nn....
251488 -
251489 - ...as the top of the list back to...
251490 -
251491 - \DosDevices\C: REG_BINARY nn nn nn nn nn nn nn nn....
251493 - ..
251494 - Windows 7 then booted up normally to a desktop, albeit with continued
251495 - defects, reported yesterday on 120420 1707, ref SDS 44 FV5N, and
251496 - including failure to configure networking, reported on 120419 1652.
251497 - ref SDS 43 165G
251499 - ..
251500 - After talking to Shaun and checking the registry to write the record,
251501 - noticed the registry has an entry...
251502 -
251503 - \DosDevices\I: REG_BINARY nn nn nn nn nn nn nn nn....
251505 - ..
251506 - If this was in the original list, then a conflict may have occurred
251507 - with the 2 identical entries, yet with different data values.
251509 - ..
251510 - Shaun has a detailed source for setting up Windows 7, which he will
251511 - submit for reference.
251513 - ..
251514 - Shaun will do more research, and call Tuesday, since he is off work
251515 - the next 2 days in India.
251517 - ..
251518 - Will try to get a network device driver from HP so he can take over
251519 - the computer.
251521 - ..
251522 - Issues to resolve on setup...
251523 -
251524 - 1. Avoid setup problem requiring changing EFI system from MBR
251525 - to GPT, then later saying to change GPT back to MBR,
251526 - reported on 120419 1652. ref SDS 43 G14K
251527 -
251528 - 2. Get Windows OS directories and files to list on disk 2
251529 - volume I drive where installed, rather than changing drive
251530 - letter to disk 1 on c, and eliminating use entire disk 0,
251531 - shown in record of work, shown on 120420 1707, ref SDS 44
251532 - FV5N
251534 - ..
251535 - 3. List size and free space for directories as fixed columns
251536 - so everything lines up, and volumes can be easily compared.
251538 - ..
251539 - Can customers select fixed font for storage diagnostics?
251541 - ..
251542 - 4. Administrator as only user.
251544 - ..
251545 - 5. Setting Permissions to avoid file transfer errors on
251546 - network.
251547 -
251549 - ..
2516 -
2517 -
2518 - 2207
2519 -
251901 - Received letter from Shaun at Microsoft saying...
251902 -
251903 - 1. Subject: SRX1175180605ID -
251904 - Date: Sat, 21 Apr 2012 22:08:28 +0000
251905 - From: Microsoft Customer Support <WINDO.PLTF.WW.00.EN.CVG.BGL.TS.2ET.PBA.ST.PI@css.one.microsoft.com>
251906 - To:
251907 - CC:
251909 - ..
251910 - 2. Hi Rodney,
251912 - ..
251913 - 3. This is Shaun with Microsoft Windows Research Team.
251915 - ..
251916 - 4. I am following up regarding your Windows service request
251917 - 1175180605. Here is an outline of the steps that we agreed
251918 - upon during our call:
251920 - ..
251921 - 5. Problem Description: Partition and Drive Letters
251923 - ..
251924 - 6. Action Plan: Further Research and callback scheduled on Tuesday
251925 - Morning.
251927 - ..
251928 - 7. My goal is to ensure that your experience with Microsoft Windows
251929 - Technical Support leaves you pleased with our products and services.
251931 - ..
251932 - 8. If you have any feedback regarding Microsoft support, we would
251933 - be glad to hear from you. If you would feel more comfortable
251934 - speaking with someone else regarding my service, Mayur , my
251935 - manager, would be very happy to hear your comments and
251936 - suggestions. You may reach my manager by sending an email to
251937 -
251938 - v-2mayg@mssupport.microsoft.com
251940 - ..
251941 - 9. Thank you for contacting Microsoft Windows Technical Support.
251942 -
251953 - ..
251954 - 12. Microsoft Support
251955 - Work Timings: 6am to 3pm PST
251956 - Weekly Offs: Sunday/ Monday
251958 - ..
251959 - 13. When replying please include your SR number, name, email
251960 - address and phone number. Thank you.*
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