CONTACTS
SUBJECTS
C18 Serial 2MD20606BY Receive H8 1280t Wrong Computer Procurement Or
H8 1280t Introduction 120128 Ship Without Specified Components Proce
2504 -
2504 - ..
2505 - Summary/Objective
2506 -
250601 - Follow up ref SDS 49 0000. ref SDS 48 0000.
250602 -
250603 -
250604 -
250605 -
250607 - ..
2507 -
2508 -
2509 - Background...
2510 -
251001 - 1. On 120320 received c18 from HP, ref SDS 35 7T9I, and determined
251002 - it meets objectives for high performance. ref SDS 35 V57F
251004 - ..
251005 - 2. On 120321 performed initial system organization. ref SDS 36
251006 - KB4H This showed requirement for another 256 GB SSD for
251007 - running the windows 7 32-bit and windows 7 64-bit on separate
251008 - physical drives. ref SDS 36 OL4F
251010 - ..
251011 - 3. On 120327 1431 Steve in HP Technical Support worked on setting
251012 - up tv tuner, ref SDS 37 KP6O; was unsuccessful, and planned to
251013 - coordinate with Comcast on completing the work. ref SDS 37 EY7Y
251015 - ..
251016 - 4. On 120402 ordered Windows 7 Ultimate upgrade, ref SDS 39 EO6L,
251017 - and research on configuring Windows 7 Ultimate on assigned
251018 - partition and entering Administrator as primary user. 120402
251019 - 2338, ref SDS 39 RL5N
251021 - ..
251022 - 5. On 120411 Morris installed 2nd SSD Samsung model 830 256 GB in
251023 - c18. ref SDS 43 CI6F
251025 - ..
251026 - 6. On 120416 Microsoft case #1175180605, ref SDS 44 NB6F, and was
251027 - told to buy Windows 7 Ultimate 64-bit full version for
251028 - installing to a specified partition other than c drive.
251029 - ref SDS 44 YE6O
251031 - ..
251032 - 7. On 120418 partitioned disks and assigned drive letters, with
251033 - plan to install w7 64-bit on i and 32-bit on j. ref SDS 45 Q55G
251035 - ..
251036 - 8. On 120419 Windows 7 Ultimate 64-bit failed to install
251037 - correctly. ref SDS 47 SN5G
251039 - ..
251040 - 9. On 120421 Windows 7 Ultimate registry lists only 30% of mounted
251041 - devices, ref SDS 49 AR5F, may be causing network adapter
251042 - failure. ref SDS 49 0Q3L
251044 - ..
251045 - On 120422 letter asks HP notifies of upgrades to C18,
251046 - ref SDS 0 IO6N, and requests help downloading driver for
251047 - network adapter. ref SDS 0 FX4Q
251048 -
251049 -
251050 -
251051 -
251052 -
251054 - ..
2511 -
2512 -
2513 - Progress
2514 -
251401 - Windows 7 Ultimate 64-bit Setup Request Driver Network Adapter
251402 -
251403 - Follow up ref SDS 49 7T9I, ref SDS 48 7T9I.
251404 -
251405 - Submitted letter to Ben asking HP for help resolving pending c18
251406 - issues...
251407 -
251408 - 1. Subject: Re: HP Customer Satisfaction Survey 04500256
251409 - Date: Sun, 22 Apr 2012 12:02:21 -0700
251416 - ..
251417 - 2. Thanks for your letter 120410, following up HP survey 04500256
251418 - and offering support setting up c18 under order H121988954.
251419 - ref SDS 42 PPXQ
251421 - ..
251422 - 3. As shown in case study on 120218, HP has received feedback with
251423 - 5 or 6 surveys commending excellent products and services on
251424 - c18 procurement (see entry #56 line 260945. ref SDS 24 O99K
251426 - ..
251427 - 4. Since receiving c18 on 120320, added another 256 GB SSD
251428 - (Samsung Model 830 [...installed on 120411 1018. ref SDS 43
251429 - EU3F...]), recommended by Peter in HP Technical Assistance for
251430 - installing Windows 7 Ultimate in dual boot mode for 32-bit and
251431 - 64-bit. [...reported on 120302 0832. ref SDS 30 9J3L...]
251433 - ..
251434 - 5. Over the past few days, Windows setup is not recognizing the HP
251435 - Wireless NIC 802.11b/g/n DB (2x2) with BT Mini Ca installed on
251436 - c18 [...reported on 120421 1238. ref SDS 49 YR4N, and which is
251437 - shown in packing list for c18 received on 120320 1643.
251438 - ref SDS 35 XM46...]. As a result, there is no access to the
251439 - network for transferring files, nor to the Internet.
251440 -
251441 - [On 120423 1506 called HP and talked to Mario in Case
251442 - Management received case number 7502377295 for resolving
251443 - pending setup issues. ref SDS 51 R85O
251445 - ..
251446 - [On 120520 0952 copy of letter notifies Ben at HP Customer
251447 - Care on progress working with case management about
251448 - resolving possible hardware conflicts in order to setup tv
251449 - tuner. ref SDS 53 0L8G
251451 - ..
251452 - Additionally, troubleshooting and drivers offered in HP's letter
251453 - executing order H121988954 received on 120314, ref SDS 32 EZ7X, do
251454 - not list drivers for the network adapter...
251455 -
251456 - http://h10025.www1.hp.com/ewfrf/wc/siteHome?lc=en&cc=us&dlc=en
251457 -
251458 - [On 120423 1835 downloaded drivers for c18 from HP Internet
251459 - address, ref SDS 52 YH6J, including for LAN identified as
251460 - RTL8171EH-CG-Xp-Driver. ref SDS 52 TR8N
251462 - ..
251463 - 6. There is no yellow warning nor any entry for "Network Adapter"
251464 - in the Device Manager list. There are no yellow warning flags
251465 - on anything in Device Manager, indicating everything installed
251466 - correctly.
251468 - ..
251469 - 7. Device manager lists under "Other Devices" an entry for...
251470 -
251471 - "Network Controller"
251473 - ..
251474 - 8. Details for this entry say manufacturer unknown, and that a
251475 - driver is not installed.
251477 - ..
251478 - 9. Device manager for c17, an HP 490t (order H114355414) says HP
251479 - installed an Altheros 802.11 a/b/g/n Dualband Wireless Network
251480 - adapter.
251482 - ..
251483 - 10. Tried downloading the device driver for this and installing on
251484 - c18, but this failed to activate the network adapter on c18.
251486 - ..
251487 - 11. Can you investigate and provide guidance on solving this issue?
251489 - ..
251490 - 12. Microsoft is researching another setup issue and scheduled to
251491 - call on Tuesday. If possible, would like to get Internet
251492 - access setup tomorrow on Monday to be prepared for Microsoft
251493 - the next day.
251495 - ..
251496 - 13. Thanks again to the HP team for excellent support.
251497 -
251498 - [On 120520 0952 copy of letter notifies Ben at HP Customer
251499 - Care on progress working with case management about
251500 - resolving possible hardware conflicts in order to setup tv
251501 - tuner. ref SDS 53 0L8G
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