CONTACTS
SUBJECTS
Default Null Subject Account for Blank Record
0403 -
0403 - ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 13 0000. ref SDS 5 0000.
040502 -
040503 -
040504 -
040505 -
040506 -
040508 - ..
0406 -
0407 -
0408 - Progress
0409 -
040901 - Called HP Sales Escalation following up call with Madeline last night,
040902 - reported on 120228 1827. ref SDS 13 ZM5H
040903 -
040904 - 888 227 8451
040906 - ..
040907 - Talked to Mandy. She is also in the Phillipines.
040909 - ..
040910 - She is a supervisor. Mandy read the record for order H121417210
040911 - placed on 120205 0907. ref SDS 1 6A5M
040913 - ..
040914 - Mandy found Madeline's record on the call last night showing plans to
040915 - send a letter to the customer confirming scope of work, shown on
040916 - 120228 1827, ref SDS 13 UB5J
040918 - ..
040919 - Mandy went offline to check with Madeline.
040920 -
040922 - ..
0410 -
0411 -
0412 - 1638
0413 -
041301 - On hold.
041302 -
041304 - ..
0414 -
0415 -
0416 - 1647
0417 -
041701 - Mandy back online.
041702 -
041703 - Mandy said that Madeline has a call with another customer. Madeline
041704 - did tell Mandy that she (Madeline) submitted the letter for the
041705 - customer to the letter writing department with instructions on sending
041706 - it to the customer, as agreed in the call last night, reported on
041707 - 120228 1827. ref SDS 13 F896
041708 -
041710 - ..
0418 -
0419 -
0420 - 1747
0421 -
042101 - Madeline called back.
042102 -
042103 - She appoligozed for delays sending the letter as discussed on product
042104 - specifications. Madeline said she sent the letter to the letter
042105 - writing department last night, and assumed it had been sent to the
042106 - customer by now.
042108 - ..
042109 - Madeline will walk over to the letter writing department and ask when
042110 - they expect to send the letter, so this transaction can be concluded.
042112 - ..
042113 - Madeline also said she found HP Internet address showing product
042114 - specifications for h8 1280t, which she was unable to find last night,
042115 - reported on 120228 1827. ref SDS 13 4Z7L She was then able to compose
042116 - a letter listing specified components for concluding the transaction,
042117 - also, planned last night. ref SDS 13 F89G
042119 - ..
042120 - Thanked Madeline for following up on commitments, as best as possible
042121 - with HP's communication limitations.
042122 -
042124 - ..
0422 -
0423 -
0424 - 2024
0425 -
042501 - Received letter from Madeline though it says from Janet O, and
042502 - saying...
042503 -
042504 - 1. Subject: For order number H121417210
042505 - Date: Wed, 29 Feb 2012 19:37:49 -0800
042512 - ..
042513 - 2. Good Day!
042515 - ..
042516 - 3. I am sending this email as requested by you on our conversation
042517 - yesterday.
042519 - ..
042520 - Madeline's letter aligns with telecon reported on on 120228 1827,
042521 - ref SDS 13 UB5J, and again in the same record. ref SDS 13 F89G
042523 - ..
042524 - HP's letter received from Madeline continues...
042525 -
042526 - 4. We have discussed that we will process for Return and
042527 - Exchange for the HP Pavilion HPE h8-1280t Desktop PC (H8qe)
042528 - as you were not able to get the right processor based on your
042529 - previous order.
042531 - ..
042532 - Madeline misstates the error in product delivery of h8 1280t; HP
042533 - delivered the correct processor, but the motherboard and chipset
042534 - components conflict with published product specifications for the h8
042535 - 1280t, reported on 120214 1433, ref SDS 2 7260, and explained in the
042536 - call with Madeline yesterday on 120228 1827. ref SDS 13 ZT6L
042538 - ..
042539 - HP's letter received from Madeline continues...
042540 -
042541 - 5. Aside from the original specification based on this order #
042542 - H121417210. You would like also to upgrade the TV tuner,
042543 - ATSC-NTSC with PVR, remote and the 1GB DDR5 Radeon HD 6850 [2
042544 - DVI, 2 mini-DP, HDMI. VGA adapter] that will be addtional
042545 - charge for $100.
042547 - ..
042548 - This aligns with understandings from the call with Madeline on 120228
042549 - 1827. ref SDS 13 CV6K
042551 - ..
042552 - HP's letter received from Madeline continues...
042553 -
042554 - 6. I've explained to you how the Return and Exchange process that
042555 - once we will do the process today , For the previous order
042556 - for the pc the original amount its only $1,693.38 plus the tax
042557 - $ $184.08 = $1,877.46. We need to match the price from the
042558 - previous order and you need to pay the price difference. For
042559 - the exchange order this is the amount $1,804.15 plus the tax
042560 - of $ $157.86= $ 1962.01 with the price difference of $84.55
042561 - that you need to pay because you would like to upgrade two
042562 - specs.
042564 - ..
042565 - Madeline's language here is difficult to follow, but in the end says
042566 - HP requires additional payment of $84. 55 for delivering an h8 1280t
042567 - computer that has processor, motherboard, and chipset components that
042568 - commply with HP published specifications, and to add a TV tuner and
042569 - upgrade the motherboard, and this representation aligns with intent to
042570 - conclude the transation conveyed during the call yesterday on 120228
042571 - 1827. ref SDS 13 UG5F
042573 - ..
042574 - HP's letter received from Madeline continues...
042575 -
042576 - 7. As per request, Please check information below.
042578 - ..
042579 - Madeline's list of components for h8 1280t very closely aligns with
042580 - HP procuct specification published on the Internet...
042581 -
042582 - http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03189539&cc=us&dlc=en&lc=en&product=5155363
042583 -
042584 - ...including elegant picture at...
042585 -
042586 - http://g4t0763g.houston.hp.com/en_US/home-office/-/products/Desktops/HP-Pavilion-Elite/QC461AV?HP-Pavilion-HPE-h8-1280t-Desktop-PC
042587 -
042588 - ...and reviewed on 120214 to evaluate c18 received from HP.
042589 - ref SDS 2 HF4N
042591 - ..
042592 - 8. Components for the HP Pavilion HPE h8-1280t Desktop PC with
042593 - the product # Part: QC461AV#ABA
042595 - ..
042596 - 9. Hardware Component Specifications
042598 - ..
042599 - 10. Motherboard Name
042600 -
042601 - Manufacturer: IPIWB-PB
042602 - HP: Pittsburgh
042604 - ..
042605 - 11. Chipset
042606 -
042607 - Intel X79 Express
042609 - ..
042610 - 12. Memory
042611 -
042612 - Memory slots: 4 DIMMS
042613 - Maximum memory:
042614 - 16 GB (4 x 4 GB)
042615 -
042617 - ..
042618 - 13. Front-side-bus (processor dependent)
042619 -
042620 - DMI2 bus: 2 GB/s unidirectional
042621 -
042623 - ..
042624 - 14. Integrated LAN
042625 -
042626 - Interface: Integrated into motherboard
042627 - Technology: RTL8171EH-CG gigabit ethernet controller
042628 - Data transfer speeds: up to 10/100/1000 Mb
042629 - Transmission standards: Gigabit 1000-Base-T Ethernet
042630 -
042632 - ..
042633 - 15. Expansion Slots
042634 -
042635 - 2 PCIe (x16), 1 PCIe (x4), 1 PCIe (x1)
042636 -
042638 - ..
042639 - 16. Sound
042640 -
042641 - Beats Audio
042642 -
042644 - ..
042645 - 17. Drive Bays
042646 -
042647 - 13.33 cm (5.25 inch): 2
042648 - 8.89 cm (3.5 inch) HDD: 3
042649 -
042651 - ..
042652 - 18. Hardware Options
042653 - Hardware Component Options
042655 - ..
042656 - Power supply
042657 - 600W
042658 -
042660 - ..
042661 - 19. Processor
042663 - ..
042664 - Intel Core i7-3960X (Sandybridge E) (130W) 3.3 GHz
042665 -
042667 - ..
042668 - 20. Memory
042669 -
042670 - 16 GB (4 x 4 GB) DDR3 PC3-12800
042671 -
042673 - ..
042674 - 21. Hard Drive
042675 -
042676 - 2 TB, 7200 rpm, SATA
042677 -
042679 - ..
042680 - 22. Secondary Hard Drive
042681 -
042682 - 500 GB, 7200 rpm, SATA
042683 -
042685 - ..
042686 - 23. Primary Optical Drive Must select one of the following options:
042687 -
042688 - 16X DVD+/-R/RW SuperMulti DVD Burner
042689 -
042691 - ..
042692 - 24. Front Productivity Ports
042693 -
042694 - 15-in-1 card reader + Top I/O
042695 - (2 USB 3.0 + 1 headphone jack + 1 microphone jack) +
042696 - Front I/O (4 USB 2.0)
042697 -
042699 - ..
042700 - 25. Networking
042701 -
042702 - 802.11 b/g/n PCI Express Wireless Dual Band
042703 - Mini Card 2x2 + Bluetooth
042704 -
042706 - ..
042707 - 26. TV
042709 - ..
042710 - Hauppauge ATSC/NTSC/QAM PCI Express x1 TV tuner
042711 - card (includes remote control, expansion card
042712 - with IR ports, IR extender cable and IR emitter cable)
042713 - Graphics
042714 -
042716 - ..
042717 - 27. Graphics
042718 -
042719 - 1GB DDR5 Radeon HD 6850 [2 DVI, 2 mini-DP,
042720 - HDMI. VGA adapter]
042721 -
042723 - ..
042724 - 28. Keyboard and Mouse
042726 - ..
042727 - HP wireless keyboard and wireless optical mouse
042728 -
042730 - ..
042731 - 29. Software Category Options
042732 - Operating System
042734 - ..
042735 - Windows 7 Home Premium (64-bit)
042736 -
042738 - ..
042739 - 30. Productivity Software
042740 -
042741 - Microsoft(R) Office Starter: reduced-functionality
042742 - Word & Excel w/ ads. No PowerPoint or Outlook
042743 -
042745 - ..
042746 - 31. Security Software
042747 -
042748 - Norton Internet Security 2012 (15 month subscription)
042749 -
042751 - ..
042752 - 32. Sincerely yours,
042753 -
042755 - ..
042756 - 33. Madeline Cooper
042757 - HP Home and Home Office
042758 - Resolutions Dept.
042759 -
042760 -
042761 -
042763 - ..
0428 -
0429 -
0430 - 2137
0431 -
043101 - Letter to HP responding to Madeline's letter says...
043102 -
043103 - 1. Subject: Re: For order number H121417210 - Welch
043104 - Date: Wed, 29 Feb 2012 21:45:54 -0800
043108 - ..
043109 - 2. Sales Escalation Department
043115 - ..
043116 - 4. Thanks very much for your letter received this evening in
043117 - Concord, CA on 29 Feb 2012 at 2024 (PST) and shown as sent at
043118 - 1937 (PST), see copy below. ref SDS 0 YS4G
043120 - ..
043121 - 5. HP's letter confirms the scope and terms we have discussed to
043122 - replace the h8 1280t computer received on 120214, ref SDS 2
043123 - AH9M, for order H121417210 placed on 120205, ref SDS 1 6A5M,
043124 - and found defective [...further shown on 120214 1433.
043125 - ref SDS 2 7260...], as noted in HP's letter dated 120223 under
043126 - case #7502310330, ref SDS 10 K57V, in that components conflict
043127 - with HP published product specifications. The motherboard and
043128 - chipset are both incorrect on the unit to be replaced.
043130 - ..
043131 - 6. Your letter today corrects this problem, and adds a TV tuner,
043132 - and changes the video card to the Radeon HD 6850, as I
043133 - requested. ref SDS 0 E97L The additional payment for these
043134 - upgrades is $84.55. ref SDS 0 MV7T I can pay this amount
043135 - today, if you have time to call and conclude the transaction.
043137 - ..
043138 - 7. The h8 1280t specifications you submit, ref SDS 0 MV8G, are
043139 - perfect and align with scope and terms of order H121417210.
043141 - ..
043142 - 8. Can you please inquire if HP can install either an Intel DX79SI
043143 - or equivalent (e.g., ATX) motherboard instead of the Intel
043144 - DP67BGB3 (called "Pittsburgh" in HP's specs - shown by research
043145 - on 120228 1827. ref SDS 13 ON7G). I prefer the DX79SI because
043146 - it has the LGA 2011 socket that facilitates our plans for the
043147 - new computer. If HP engineers say the DP67BGB3-Pittsburgh
043148 - motherboard has this socket then I'm satisfied. If there is an
043149 - extra cost to install the DX79SI motherboard, please let me
043150 - know. Our use for the computer justifies some additional
043151 - payment, if HP can make this accommodation.
043152 -
043153 - [On 120301 0604 Madeline called and arranged conference
043154 - call with HP technical support. ref SDS 15 RQ5G
043156 - ..
043157 - 9. Thanks again for terrific customer support.
043159 - ..
043160 - 10. Call anytime this evening to conclude this transaction, and put
043161 - the wheels in motion to deliver the h8 1280t.
043162 -
043169 -
043170 -
043172 - ..
0432 -
0433 -
0434 - 2229
0435 -
043501 - Received letter from HP saying...
043502 -
043503 - 1. Subject: RE: Re: For order number H121417210 - Welch
043504 - Date: Wed, 29 Feb 2012 21:50:44 -0800
043505 - From: ""
043506 - To:
043508 - ..
043509 - 2. Thank you for your interest in HP.
043511 - ..
043512 - 3. Your email has just reached the HP Home & Home Office Store
043513 - serving the United States only. Our Email team handles
043514 - inquiries solely pertaining to products and orders that have
043515 - been placed in our store.
043517 - ..
043518 - 4. An HP Home & Home Office Sales Representative will personally
043519 - respond to sales questions about the products and services
043520 - found in our store within 24 hours.
043522 - ..
043523 - 5. Please do not reply to this automatically generated email, as
043524 - your response will not reach us.
043526 - ..
043527 - 6. If you need immediate assistance related to the HP Home & Home
043528 - Office Store, please call 1-888-222-0029 between 7:00 AM - 2:00
043529 - AM EST 7 days a week.
043531 - ..
043532 - 7. If your email is not related to the HP Home & Home Office
043533 - Store, we will redirect your inquiry to the appropriate HP
043534 - organization for a response. This will increase the response
043535 - time to your email.
043537 - ..
043538 - 8. If you need product support assistance or would like to give
043539 - feedback regarding your recent experience with HP Technical
043540 - Support or another group within HP, please resubmit your
043541 - inquiry using the HP Assistance Directory Page:
043542 -
043543 - http://www8.hp.com/us/en/sitemap.html
043545 - ..
043546 - 9. Thanks again for contacting us,
043548 - ..
043549 - 10. HP Home & Home Office Store (serving the United States Only)
043551 - ..
043552 - HP's letter gives no indication that the responce to Madeline's letter
043553 - has or will reach her through HP's distribution system.
043554 -
043555 -
043557 - ..
0436 -
0437 -
0438 - 2325
0439 -
043901 - Called HP for Madeline to discuss finaling transaction.
043902 -
043903 - 888 227 8451
043905 - ..
043906 - On hold.
043908 - ..
0440 -
0441 -
0442 - 0056
0443 -
044301 - Talked to no one. Message said to hold due to heavy call volume.
044302 -
044303 -
044304 -
044305 -
044306 -
044307 -
0444 -