CONTACTS
SUBJECTS
Default Null Subject Account for Blank Record
0403 -
0403 - ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 17 0000. ref SDS 15 0000.
040502 -
040503 -
040504 -
040505 -
040507 - ..
0406 -
0407 -
0408 - Progress
0409 -
040901 - Called HP Sales where Kristin worked and resolved procurement problems
040902 - ordering c17, reported on 101021 0953. ref SDS 1 YQ7G
040903 -
040904 - 800 492-3341
040908 - ..
040909 - Talked to Cindy. She is in Boise, like Kristin was.
040911 - ..
040912 - Asked for assistance on order H121417210 placed on 120205 0907.
040913 - ref SDS 3 6A5M
040915 - ..
040916 - Cindy said that since Madeline has worked on the order in the Sales
040917 - Escalation and Resolution Department, she will transfer the call.
040919 - ..
040920 - Explained that Madeline works a different shift, and won't be
040921 - available for another 8 hours or so, and I will be traveling when she
040922 - gets to work.
040924 - ..
040925 - Asked Cindy if there is any indication in HP's transaction record on
040926 - HP receiving the letter sent on 120229 1633. ref SDS 17 2I4N, and
040927 - responding to Madeline's letter, sent earlier? ref SDS 17 YS4G
040929 - ..
040930 - Cindy said she sees no indication that Madeline sent a letter nor that
040931 - HP received a response.
040933 - ..
040934 - Cindy transferred the call to Sales Escalation in the Phillipines.
040935 -
040936 -
040938 - ..
0410 -
0411 -
0412 - 0626
0413 -
041301 - Talked to Dustin again, following up prior discussion with Dustin on
041302 - 120217 0750. ref SDS 6 PPXX
041304 - ..
041305 - Explain Madeline's letter received yesterday on 120229 1633,
041306 - ref SDS 17 YS4G, and setting out scope and terms for completing
041307 - replacement of defective h8 1280t delivered on 120214 1433.
041308 - ref SDS 4 7260, for order H121417210 placed on 120205 0907.
041309 - ref SDS 3 6A5M
041311 - ..
041312 - Dunstin asks to hold while he investigates Madeline's letter and the
041313 - response.
041314 -
041316 - ..
0414 -
0415 -
0416 - 0638
0417 -
041701 - Dustin back online. He cannot find Madeline's letter nor the
041702 - customer's response.
041704 - ..
041705 - He asked why the customer is replacing the h8 1280t with another h8
041706 - 1280t?
041708 - ..
041709 - Explained again HP delivered a defective computer. Madeline's letter
041710 - sets out scope of replacement to deliver an h8 1280 computer that
041711 - conforms to HP specifications.
041713 - ..
041714 - Dustin said he can conclude the order now, since it only requires
041715 - ordering another h8 1280t, and getting payment.
041717 - ..
041718 - Decided to wait for Madeline to come in on the next shift, so the
041719 - order can be entered based on the written record.
041721 - ..
041722 - We need a response to question in the letter to Madeline on quoting an
041723 - add to substitute an Intel DX79SI motherboard, reported on 120229
041724 - 1633. ref SDS 17 SL4U
041726 - ..
041727 - Dustin took phone number, including cell, since may be traveling
041728 - today.
041729 -
041730 -
041731 -
041733 - ..
0418 -
0419 -
0420 - 0726
0421 -
042101 - Might consider buying Dell that includes LLG 2011 socket and will come
042102 - overclocked, reported in Sayeed's letter on 120229 1142. ref SDS 16
042103 - E14L and can compare with HP h8 1280t on performance, and then return
042104 - the weaker cpu.
042106 - ..
042107 - Actually, there is no rush on this. After getting HP h8 1280t
042108 - system, if it does not test at high performance, can return and check
042109 - out Dell's computer.
042111 - ..
042112 - Sent letter to Sayeed at Dell saying...
042113 -
042114 - 1. Subject: Re: Your Dell Quote(s): 614339531 - Correction
042115 - Date: Thu, 01 Mar 2012 08:13:23 -0800
042122 - ..
042123 - 2. Trying to conclude transaction on subject quote. Have you had
042124 - time to review issues in my letter yesterday on 120229 at 1556?
042125 - ref SDS 16 KT5N
042126 -
042134 -
042135 -
042137 - ..
0422 -
0423 -
0424 - 1811
0425 -
042501 - Madeline did not call back.
042502 -
042503 - Called Madeline.
042505 - ..
042506 - Called HP Sales Escalation following up call with Madeline last night,
042507 - reported on 120228 1827. ref SDS 15 ZM5H
042508 -
042509 - 888 227 8451
042511 - ..
042512 - She answered.
042514 - ..
042515 - Asked for assistance on order H121417210 placed on 120205 0907.
042516 - ref SDS 3 6A5M
042518 - ..
042519 - We need a response to question in the letter to Madeline on quoting an
042520 - add to substitute an Intel DX79SI motherboard, reported on 120229
042521 - 1633. ref SDS 17 SL4U
042523 - ..
042524 - Madeline has not received the letter from HP's letter writing
042525 - department, and responding to her letter sent yesterday on 120229
042526 - 1633. ref SDS 17 YS4G She will ask for the letter, make a review, and
042527 - call back in 20 minutes.
042528 -
042530 - ..
0426 -
0427 -
0428 - 1903
0429 -
042901 - Madeline back.
042902 -
042903 - She has now retrieved the letter from HP's letter writing department,
042904 - as planned in the earlier call, shown above. ref SDS 0 5E5M
042906 - ..
042907 - Madeline said that questions on component options to optimize
042908 - performance and increase payment to HP presented in the customer's
042909 - letter dated 120229 1633, ref SDS 17 SL3V, require assistance from HP
042910 - Technical Support.
042912 - ..
042913 - Madeline explained that after consulting with Technical Support she
042914 - will follow up to process the exchange correcting problems with order
042915 - H121417210 placed on 120205 0907. ref SDS 3 6A5M
042917 - ..
042918 - Madeline setup conference call with HP Technical Assistance.
042919 -
042920 -
042922 - ..
0430 -
0431 -
0432 - 1929
0433 -
043301 - Conference call with Peter.
043302 -
043303 - Madeline introduced the parties, and requested Peter's help to resolve
043304 - questions on order H121417210 placed on 120205 0907. ref SDS 3 6A5M
043306 - ..
043307 - She listened to the initial presentation of the issue. Since Peter
043308 - cannot receive communication from customers, read the letter sent to
043309 - Madeline at HP Sales Escalation, reported on 120229 1633. ref SDS 17
043310 - SL4U
043312 - ..
043313 - Peter feels certain HP cannot install a DX79SI Intel motherboard for
043314 - any amount of money to replace the Intel Pittsburgh specified for the
043315 - h8 1280t. He feels that satisfying customer requirements would impact
043316 - HP's marketing plan to sell low priced computer products, even if
043317 - customers offer to pay more money.
043319 - ..
043320 - Peter went off line to check specs on Intel Pittsburgh motherboard
043321 - listed on the Packing List for c18, and in the specifications for the
043322 - h8 1280t desktop computer, reported on 120214 1433. ref SDS 4 HA6N
043324 - ..
043325 - Peter came back online after about 40 seconds. He said something
043326 - seems wrong. Peter advised that it looks like HP documents, like the
043327 - Packing List, that say...
043328 -
043329 - h8 1280t Intel (Pittsburgh)
043330 -
043331 - ...conflict with other documents he found for the h8 1280t. Peter
043332 - explained that the h8 1280t computer does not actually use the Intel
043333 - Pittsburgh motherboard, which Intel designates as...
043335 - ..
043336 - DP67BGB3
043337 -
043338 - ...cited in research on 120228 1827. ref SDS 15 ON7G
043340 - ..
043341 - Peter seemed to say HP buys motherboards from many vendors and simply
043342 - calls them Intel (Pittsburgh), though they could be manufactured by
043343 - anyone and sold with any other model name.
043345 - ..
043346 - Peter does not know why HP documents for computers don't list names of
043347 - components assigned by manufacturers. If a customer buys an h8
043348 - 1280t, if there is not an established specification for components,
043349 - including equivalent alternatives, then performance will vary and the
043350 - product becomes a meaningless name with no reliable performance
043351 - criteria. There is nothing to base purchasing decisions.
043353 - ..
043354 - The only evident reason is to induce customers to pay HP money relying
043355 - on the reputation of Intel to produce high value, quality and durable
043356 - computer products.
043358 - ..
043359 - If Peter's initial assessment is correct, then HP is causing
043360 - misrepresentation in the sales transaction.
043362 - ..
043363 - Peter said he will look into the problem.
043365 - ..
043366 - Peter went off line for more research.
043367 -
043369 - ..
0434 -
0435 -
0436 - 1936
0437 -
043701 - While Peter was doing research suggested that Madeline go offline
043702 - to help other customers.
043704 - ..
043705 - Madeline said she is hopeful Peter can complete his research work
043706 - tonight, so the exchange order can be completed quickly.
043708 - ..
043709 - She explained schedule to be on vacation for several weeks beginning
043710 - day after tomorrow, so she is hopeful of completing this transaction
043711 - tonight or tomorrow.
043713 - ..
043714 - Madeline said she will enter a note in HP's records that she should be
043715 - contacted on customer call backs, so that the customer has continuity
043716 - in completing the exchange transaction.
043718 - ..
043719 - Thanked Madeline for taking ownership of order H121417210 placed on
043720 - 120205 0907, ref SDS 3 6A5M, which has been missing the past 3 weeks,
043721 - shown in case study on 120218 1802. ref SDS 7 II9H
043723 - ..
043724 - Madeline said that if Peter cannot complete his research to resolve
043725 - product documentation conflicts by tomrrow, then her colleague Max can
043726 - continue work on the exchange. She will brief Max on issues in the
043727 - case and the work plan to finalize the transaction.
043729 - ..
043730 - Thanked Madeline, and said hope to call back later tonight.
043732 - ..
043733 - Madeline said her shift ends at 0200a PST.
043735 - ..
043736 - Madeline went off-line. Continue holding for Peter.
043737 -
043738 -
043740 - ..
0438 -
0439 -
0440 - 1957
0441 -
044101 - Peter came back on line and indicated the motherboard identified as
044102 -
044103 - Intel (Pittsburgh)
044104 -
044105 - ...in HP documentation, like the Packing List and product
044106 - specifications, has similar architecture to Intel DX79SI, in that
044107 - there are 2 rows for memory on either side of the CPU. This
044108 - correlates to research on 120205 0907. ref SDS 3 468J
044110 - ..
044111 - Peter also seemed to say the board has the LGA 2011 socket, also
044112 - identified in product reviews for the DX79SI on 120205 0907.
044113 - ref SDS 3 PZ45
044115 - ..
044116 - Peter does not know why diagnostics say the computer received from HP
044117 - for an h8 1280t shows motherboard is an HP model 2ACE and the chipset
044118 - is an Intel ID3C00, rather than Intel Pittsburgh and an Intel X79
044119 - Express chipset, reported on 120214 1433. ref SDS 4 3Y6H
044120 -
044121 - [On 120302 0832 Peter called and over several hours used HP
044122 - diagnostics to establish c18 described by HP as h8 1280t
044123 - does not have specified components; motherboard is model
044124 - 2ACE and chipset is Intel model ID3C00. ref SDS 18 665H
044126 - ..
044127 - Peter is certain that the h8 1280t is not configured for overclocking
044128 - at the factory, as is the Alienware Aurora-R4, reported by Dell
044129 - reviewed yesterday on 120229 1142. ref SDS 16 YS5O
044131 - ..
044132 - Peter indicated that customers can change factorysetting and then
044133 - overclock to higher processor speeds above the default rating of 3.3
044134 - GHz.
044136 - ..
044137 - Peter seemed to say HP has manual instructions for the motherboard to
044138 - set overclock on and off.
044140 - ..
044141 - Peter suggested using a cpu with liquid cooling, like hs9e,
044143 - ..
044144 - Discussed initial impression that hs9e has limited advantages compared
044145 - to h8qe, and by extension the h8 1280t, reviewed with Ryan on 120202
044146 - 0932. ref SDS 2 5355
044148 - ..
044149 - Peter then suggested investigating HP xeon-processor-based computers
044150 - to optimize system performance with multiple-processors working
044151 - together.
044152 -
044154 - ..
0442 -
0443 -
0444 - 2122
0445 -
044501 - Peter said he needs to do more research to resolve problems with c18.
044502 -
044503 - He will do this offline and call back tomorrow at 0830 PST to report
044504 - results and trouble shoot c18.
044505 -
044506 -
044507 -
044509 - ..
0446 -
0447 -
0448 - 2143
0449 -
044901 - Intel Xeon Processors Business Solution Good Alternative
044902 -
044903 - Research on the Internet suggested by Peter shows xeon computers
044904 - available from HP business computer department...
044905 -
044906 - HP Z400 Workstation Small & Medium Business
044907 - Models
044908 -
044909 - http://h10010.www1.hp.com/wwpc/us/en/sm/WF25a/12454-12454-296719-307907-4231338-3718668.html?dnr=1
044911 - ..
044912 - HP Z400 Workstation (VA823UT) - Specifications and Warranty
044913 -
044914 - $2,599.00
044915 -
044916 - http://h10010.www1.hp.com/wwpc/us/en/sm/WF06b/12454-12454-296719-307907-4231338-3718668-3718669-5216018.html?dnr=1
044918 - ..
044919 - Processor
044920 -
044921 - 1 Intel Xeon Six-Core Processor W3680 (3.33 GHz, 12 MB cache,
044922 - 1333 MHz memory)
044924 - ..
044925 - Memory
044926 -
044927 - 8 GB 1333 MHz DDR3 ECC Unbuffered (6 DIMM slots)
044928 -
044930 - ..
044931 - Drive
044932 -
044933 - 500 GB 7200 rpm SATA NCQ
044934 -
044936 - ..
044937 - Video graphics card
044938 -
044939 - none
044940 -
044942 - ..
044943 - Ports
044944 -
044945 - 12 USB 2.0
044946 -
044947 - 2 USB 3.0 (via optional PCIe card); 1 serial (optional), 2 IEEE
044948 - 1394a or 1394b (via optional PCI card); 4 internal USB 2.0
044949 - available by 2 separate 2x5 headers)
044950 -
044952 - ..
044953 - Power Supply
044954 -
044955 - 475W 85% efficient wide ranging, active PFC
044957 - ..
044958 - This record is not clear that single-xeon processor configuration
044959 - performs better or at higher cost value than the h8 1280t, configured
044960 - in this order.
044962 - ..
044963 - If current order is cancelled, then may lose discounts of $400 already
044964 - awarded. With all the effort expended so far, would like to maintain
044965 - current sales channel, and investigate multi-xeon processors for next
044966 - workstation.
044967 -
044968 -
044969 -
044970 -
044971 -
044972 -
044973 -
044974 -
044975 -
044976 -
0450 -