CONTACTS
SUBJECTS
Default Null Subject Account for Blank Record
0403 -
0403 - ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 9 0000, ref SDS 7 0000.
040502 -
040503 -
040504 -
040505 -
040507 - ..
0406 -
0407 -
0408 - Background
0409 -
040901 - On 120202 investigated buying HP computer for c18. ref SDS 1 0001
040902 -
040903 - On 120205 ordered computer from HP for c18. ref SDS 2 6A5M
040905 - ..
040906 - On 120214 c18 received from HP, ref SDS 3 7T9I, with significant
040907 - problems. ref SDS 3 7260
040909 - ..
040910 - On
040912 - ..
040913 - On 120218 prepared to file a claim for HP to exchange h8 1280t
040914 - computer with unit that has specified components and corrects defects,
040915 - ref SDS 4 FX5I,
040917 - ..
040918 - On 120218 developed case study showing problems communicating with HP
040919 - on correcting defects in c18, ref SDS 4 II9H,
040921 - ..
040922 - On 120223 communication fails with HP on repairing defective computer.
040923 - ref SDS 5 SE8V
040925 - ..
040926 - On 120302 Madeline in HP Sales Escalation and Peter in Technical
040927 - Assistance took ownership of problem and developed solution to
040928 - complete sales order. ref SDS 7 03D5
040930 - ..
040931 - On 120306 received request from HP to file survey on quality of HP
040932 - customer service for work with Technical Assistance on 120302.
040934 - ..
040935 - On 120314 cancelled order and placed new order to get $153 discount
040936 - and increase performance of c18. 120314 0832, ref SDS 10 0001
040938 - ..
040939 - On 120316 HP notified c18 has shipped and scheduled deliver on 120321,
040940 - a week ahead of schedule. ref SDS 11 K18O
040942 - ..
040943 - On 120316 2243 completed case study on procurement c18, and then filed
040944 - surveys evaluating quality of customer service. ref SDS 0 PPXQ,
040945 -
040946 -
040947 -
040949 - ..
0410 -
0411 -
0412 - Progress
0413 -
041301 - Today, completed case study on procurement of c18, reported on 120218
041302 - 1802. ref SDS 4 II9H
041304 - ..
041305 - Was then able to file evaluation survey citing the case study on
041306 - customer service requested by HP on 120306. 120306 1437, ref SDS 8
041307 - 665H, and which was due within 14 days, OB 120320, ref SDS 8 XM5W, so
041308 - was 4 days ahead of the deadline.
041310 - ..
041311 - Made a mistake failing to cite service ticket 8057743694 crediting
041312 - Peter for excellent work shown in the record on 120302 0832.
041313 - ref SDS 7 GE98
041315 - ..
041316 - Peter requested a seperate report filed for work on 120302.
041317 - ref SDS 7 GE98
041318 -
041319 - [On 120317 2130 submitted separate report on quality of
041320 - customer service for c18 procurement, making the 5th survey
041321 - for HP on this order. ref SDS 12 PPXQ
041323 - ..
041324 - Also filed survery requested in the letter notifying c18 shipped, and
041325 - which was received on 120316 0920. ref SDS 11 E96U
041326 -
041327 -
041328 -
041329 -
041330 -
041331 -
041332 -
041333 -
041334 -
0414 -